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Resetting / recovering the password for the Unifi Controller is slightly awkward but not at all difficult. https://help.ubnt.com/hc/en-us/articles/204909294-UniFi-How-to-recover-lost-password-and-username
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Feb 25, 2016 00:41
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Aquila posted:Against my better judgement I put a ubnt AP AC Lite in my mom's house to replace a wrt-54gl running tomato 1.23 (lol 8 years old). 3-5 regular users with 2 devices each and they say it's solid. I am very please with this. I'm running quite a few of them and so far the hardest part was attaching all of them to a centralized controller. Definitely a fan- ours have been rock solid.
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Mar 8, 2016 01:46
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And there goes Ruckus being absorbed by Brocade... Ruckus Press Release posted:Brocade to Acquire Ruckus Wireless to Build a Networking Company for the Digital Transformation Era
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Apr 4, 2016 17:10
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It seems like just about everyone of Junipers wireless partners has gotten bought out in the last 3 years.
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Apr 4, 2016 17:35
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Goons, tell me about wireless survey tools. I've started at an MSP who ships out all their wifi stuff to other companies, I want to bring this in house. I've mucked around with some survey tools (Arcylic and TamoGraph), the Tamograph one seems pretty awesome, especially with the whole predictive survey it will do with a building plan where you draw all the walls in and it and seems to have presets for alot of common AP's we use (Cisco Aironets Cisco small business 300's, Meru and Arubas) Is there any planning/survey tools or equipment some goons can recommend I try before I go and drop 2 grand on some survey software?
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Apr 6, 2016 10:55
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Desktop surveys are fine for predicting coverage, they won't show you weird issues caused by reflections due to strange construction materials. The companies that we tend to deal with will do a predictive coverage survey free of charge upon receiving dimensioned floor plans and use it as a way to open up a sales lead. Actually going to site and performing a proper survey with AirMagnet is a chargeable service.
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Apr 6, 2016 14:46
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Oh yeah thats exactly what the companies do that we sub it out to, you get your free predictive survey which recommends they come on site and run around with a laptop for a few hours. I'm just finding out what the good software to use is so we can do that ourselves. Is Airmagnet any good? I'm more interested in the predictive stuff for the small stuff, a bunch of our installs are in houses owned by a business. Given they're actual houses, its normally a couple of AP's & I'm really not expecting any surprises but the client wants it done and everyone likes a good heatmap right? Ahdinko fucked around with this message at 17:01 on Apr 6, 2016 |
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Apr 6, 2016 16:55
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Ahdinko posted:Oh yeah thats exactly what the companies do that we sub it out to, you get your free predictive survey which recommends they come on site and run around with a laptop for a few hours. I'm just finding out what the good software to use is so we can do that ourselves. Is Airmagnet any good? Used to be LANPlanner was the holy grail for this sort of work, but welp Zebra killed that product off more or less. A couple of the field guys I work with recently attended training for Ekahau's predictive tool and they seemed impressed. Less so with AirMagnet.
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Apr 6, 2016 20:02
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Whatever you go with make sure the predictive stuff and the physical survey can share floor plans. So if you do a prediction and the client wants an actual survey you don't need to repeat work, and can use the survey to confirm the results from the prediction.
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Apr 6, 2016 20:20
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I have a UAP-AC-Pro gen2 that will not adopt. I tried factory resetting it several times. Any ideas?
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May 2, 2016 18:15
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SSH to it and point it at your management server https://help.ubnt.com/hc/en-us/articles/204909754-UniFi-Layer-3-methods-for-UAP-adoption-and-management#Section_5
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May 2, 2016 18:31
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We use Ekahau and are happy with it.
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May 5, 2016 07:41
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Goons I need some guidance. Wifi has been causing nightmares at my office. I'm in-house IT (mostly end-user and maintenance stuff) for a company with about 70 people in our main office. We share a building - and ownership - with an event space. I support the event space, too, thanks to the shared ownership. The event space regularly hosts events with a couple hundred guests, sometimes including having 100-300 people doing online training simultaneously - a lot of tech companies come here. Network-level stuff is handled by an outside contractor, who we just signed with recently since our old contractors were assholes and didn't deliver. I wasn't doing IT when the old contractors were, so the reasons behind most decisions are lost. What we ended up with was an Adtran Bluesocket setup with a total of 10 Bluesocket 1920 APs around the building. It is not good. It is bad. We have the same APs in a separate warehouse, and there it is also not good, and is bad. Roaming is troublesome, with devices regularly dropping. The last two weeks the event space has been hosting 60-90 people every day for online trainings, so that's been at least 100+ devices connected at any given time. They all pull traffic at about the same time, since they're following along. The main event area they're in has 5 of these 1920 APs in it, all broadcasting at low-ish power and on different channels, which seems like it works great when you get a dozen devices down there doing simultaneous speed tests, downloads, etc. but it does not work when you get 100. People mostly stay connected, but lose connection out, or their download speeds will go from 40 Mbps to 0.40 Mbps until they reconnect. Wired users are entirely unaffected by any problems. Reception coverage is not a problem, but the building was originally a metal foundry and is all steel and reinforced concrete... so if you round the corner from the AP you're connected to your reception tanks impressively. But for most of these wifi-heavy events people are stationary. We've tried a ton of changes, essentially rebuilding the entire network, redoing the config for the APs, etc. and we've tried drat near every combination. poo poo still sucks. The new contractors and I basically think the APs aren't up to snuff. We are strongly considering replacing them. The contractors - who do not sell hardware - recommend Aruba, which they use for their own offices/datacenters and have had good luck with with other customers. Are we being led down another path of folly? Bluesocket was the last contractor's idea and it didn't go well. I want to try and be sure we aren't going to eat another ten grand in APs only to get frustrated, can the contractor, and replace the APs again in 18 months. gently caress, tl;dr: we have Bluesocket and it sucks; will switching to Aruba make my dreams come true?
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May 6, 2016 00:19
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I'd focus more on a well written requirements document and holding your contractors to account than worrying too much about the APs being supplied. If they are happy that the Aruba kit will perform then let them install it. Having said that, there's so much that can go wrong with Wi-Fi before you even get to the actual AP - stuff like physical positioning, channel plans, Tx power etc. Maybe find someone who is happy to work on the stuff you have and get them to do a few days consultancy to resolve the issue.
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May 6, 2016 00:26
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Gay Nudist Dad posted:Goons I need some guidance. Wifi has been causing nightmares at my office. First you have to realize that wifi is horrible and was designed to make admins life hell. I have run Aruba systems in dense environments and had it be acceptable to good. 12 AP's in 12,000 square feet for ~150 users. You will probably do well with Aruba in the setup you described, but no system is perfect.
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May 6, 2016 00:28
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What kind of clients are you using? Android devices in particular are really reluctant to go looking for another access point, they'll happily hold on to scraps of a signal from half way across the building even though you're standing 10 feet from another one. I've seen this result in entire access points basically going useless while they waste all their air time retransmitting signals to a distant tablet which is barely maintaining a connection. (on that note never use "high power" or "long range" APs unless it's a line-of-sight situation like outdoor where adding more density is just not an option, the AP may be more powerful but if the client can't respond it's all for nought). Ubiquiti added a feature a while back to cause APs to kick low signal clients, forcing them to go looking again and likely find a closer one. I'd imagine most other good WiFi solutions offer something similar. Implementing that cut down my WiFi complaints significantly.
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May 6, 2016 00:59
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Yeah it's pretty much a standard feature on anything that isn't just a bunch of Asus routers set to the same SSID and plugged in. If you're really concerned about the ability of the network to meet your needs then it's likely that the contractor can request all the kit from the supplier as demo stock and install a proof of concept. If they can't do it then there will be people like Meraki who will.
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May 6, 2016 01:11
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Just get Ubiquti stuff and do it yourself. You don't need contractors to manager your wireless these days.
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May 6, 2016 03:32
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Thanks Ants posted:I'd focus more on a well written requirements document and holding your contractors to account than worrying too much about the APs being supplied. If they are happy that the Aruba kit will perform then let them install it. This is a good point, and I think it's a big part of why our setup is poo poo. When this situation came to a head, last week when a major event had serious issues, we revamped all of the considerations you mentioned to only modest improvement. The Adtran stuff probably can work, but if we can switch manufacturers and get better rolled out more quickly, we will do that Aquila posted:First you have to realize that wifi is horrible and was designed to make admins life hell. I have run Aruba systems in dense environments and had it be acceptable to good. 12 AP's in 12,000 square feet for ~150 users. You will probably do well with Aruba in the setup you described, but no system is perfect. Thank you for this. wolrah posted:What kind of clients are you using? The devices will vary, but the most important ones will be laptops. That is interesting to know about Android. I don't think the Bluesocket vWLAN setup has that kick-weaklings feature, a lot of clients seem to stick to far-away APs with some regularity. I might be wrong; I haven't been the one to really dig into the depths of vWLAN configuring. Thanks Ants posted:Yeah it's pretty much a standard feature on anything that isn't just a bunch of Asus routers set to the same SSID and plugged in. The demo thing is interesting, and I'll definitely float the idea of a test setup before commitment. Our contractor has gotten Aruba to come out and do a site survey, which I think is more than the previous contractor did. Aruba will also Internet Explorer posted:Just get Ubiquti stuff and do it yourself. You don't need contractors to manager your wireless these days. This sounds great for our office but when a $4b company solely uses your event space to host their 100-200 new hires, 8-10 times a year, who they fly in from literally around the world, for onboarding and initial training for 2 weeks at a time, you don't want to lose that contract. It has to be perfect. Plus there are a bunch of other tech companies and events in this space that also require super-reliable access.
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May 6, 2016 04:57
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A question for anyone else running Aerohive gear that has registered an account with the support portal: Do you receive NDA'd announcements regarding product lifecycles & updates? I feel all  every time I receive one since we're not a partner, just a school district with several hundred AP's and growing.On a definitely unrelated note to the above, anyone running 390's, don't upgrade your firmware if you utilize 5GHz a lot...
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May 6, 2016 11:59
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Aerohive have really disappointed me with how they communicate with partners/customers and their insistence that all support queries (at least in EMEA) are handled by the distributor that supplied the products. It wasn't that long ago that I had a meeting with a distributor about the lack of Wave 2 AC products and how the pricing wasn't competitive since we would have to bid against vendors who did have Wave 2 without the price lists to be able to do that effectively. We were told that Wave 2 was a bit of a gimmick and then Aerohive released their own Wave 2 product. So either Aerohive are flailing around a bit, or their communication between themselves and distributors is poor, but neither scenario is great. I still like the products but there's so many little issues that added together make it a hard sell. And also I'm starting to come around to the school of thought that says buy mid-range stuff like Ubiquiti and just upgrade it every two years since the actual radio tech is advancing so quickly.
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May 6, 2016 12:10
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Thankfully we don't have that support issue for the US market, considering the vendor(s) we buy the gear from can barely manage to avoid tying their shoelaces together in the morning. Aerohive even gave us the ear of one of their engineers for 8+ hours over two days in order to shore up our RADIUS configuration after the original vendor ham-handed their way through it. Though in our dealing with the engineer we discovered the same issues as I've seen from others in terms of their default settings/radio profiles being hot garbage. Band steering off by default? Nah, that won't cause any issues in a densely deployed AP environment.
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May 6, 2016 12:23
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Yeah we struggle with the radio profiles as well. Out of the box they are complete poo poo but you get a different set of best practises depending who you talk to, which differ from the material delivered through the ACWA/ACWP. I get that wireless is tricky and different situations require different approaches but it seems to be a problem that other vendors have solved.
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May 6, 2016 12:30
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Internet Explorer posted:Just get Ubiquti stuff and do it yourself. You don't need contractors to manager your wireless these days. fuckin laffo spot the guy who knows nothing about wireless
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May 6, 2016 16:15
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If a wireless contractor is happy to quote you for products without doing an actual site survey then run the gently caress away.
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May 6, 2016 16:22
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Nitr0 posted:fuckin laffo spot the guy who knows nothing about wireless I'm certainly no expert, but that's my point. I have implemented several wireless environments that got up to a couple hundred devices using Unifi APs and have not had any major issues. I will admit that I somehow missed the OP on the topic and was reading the responses. Was phone posting at the time so I'm sure that had something to do with it. Sorry for the completely useless reply.
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May 6, 2016 16:36
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Our 1st gen Unifi AC AP's have been giving me headaches ever since we started shifting to laptops and having groups of 5-10 people go onto wifi for meetings. Devices seem to randomly have their connections drop. Tried tweaking power and min rssi to get clients to home onto an AP near them, but they seem to want to randomly jump to distant AP's. Tried to dial down the number of APs we have online, but the access points reboot if they get more than a few clients putting light load on them. Getting my free Meraki AP soon, if it seems to work out I'll probably end up replacing our Ubiquiti stuff.
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May 6, 2016 16:39
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Ubiquiti have pretty much disowned the first-gen AC products. I'm not really clear what went so badly wrong for them, I know they weren't particularly cheap and used the same radios that other people were using, and for whatever reason they didn't/couldn't fix the issues by releasing a later product revision. Were they just trying to fix it in firmware all the time until they eventually gave up? Meraki stuff is good, just make sure you're aware of the TCO before getting too involved.
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May 6, 2016 16:44
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In my opinion the best thing about Meraki is having a hotline straight to their techs without having to jump through hoops, night or day. The TCO is a little out there and it's not as configurable as straight CLI gear, but if you fit the target profile for what their equipment is designed for, it can be worth it. If you're an actual enterprise business with network people on staff there are probably better options. Sheep fucked around with this message at 16:58 on May 6, 2016 |
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May 6, 2016 16:55
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Thanks Ants posted:Ubiquiti have pretty much disowned the first-gen AC products. I'm not really clear what went so badly wrong for them, I know they weren't particularly cheap and used the same radios that other people were using, and for whatever reason they didn't/couldn't fix the issues by releasing a later product revision. Were they just trying to fix it in firmware all the time until they eventually gave up? Yea that seems to be the impression I got from their forums, really soured me that zero handoff was always just around the corner for years now. People still commenting in a years old thread asking when this will happen. $880 looks like it will get me a MR32 with a 5 year enterprise license, which is I assume is the cloud license thing that it needs. In 5 years I'm guessing it will be time to trash and renew anyway. Which for 'Cisco' quality gear seems reasonable. Are there other hidden costs? I'm digging the free 100 device management that I can use to manage certs for WPA2 Enterprise and not need my people to use their AD credentials anymore. That way I can better restrict access to only approved devices. Edit: I'm in the, I don't have time to work on this I just need it to work out of the box and I can pay a premium, camp. Nukelear v.2 fucked around with this message at 17:03 on May 6, 2016 |
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May 6, 2016 16:58
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Ubiquiti's zero-handoff from the original UAP line involved just setting every AP to the same channel and a virtual BSSID (I think, going from memory here) so the clients only ever saw 1 AP. I think that became more or less impossible to do for 802.11ac due to MIMO and interference issues, so roaming is handled by 802.11r and requires the client devices to support it, which most do. I think Ubiquiti were quite early on the ac bandwagon so might not have had .11r support. That price sounds pretty reasonable, 5 year buys you some time even if you want to trash them after 3 or 4 as you can pay 3 years licensing pricing for 5 with most resellers as the margins are decent on the licenses. The MR32 is a decent AP as well.
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May 6, 2016 17:03
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Nukelear v.2 posted:Yea that seems to be the impression I got from their forums, really soured me that zero handoff was always just around the corner for years now. People still commenting in a years old thread asking when this will happen. We've been very happy with the Meraki wireless gear for remote sites, only real downside is the cost if you're comparing it to something like Ubiquiti. They've been reliable, support is good and they seem generally committed to continuing to support their products when a new device comes out. 
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May 6, 2016 17:06
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Nukelear v.2 posted:Edit: I'm in the, I don't have time to work on this I just need it to work out of the box and I can pay a premium, camp. With your edit, you will be very happy with Merakis. I have also done a lot with them and they are fantastic APs if you are okay with the cost. Like others have said, their support is great as well. We just ran into issues where clients were balking at the cost and Ubiquiti was a great fit underneath that, where we started to lead with Ubiquiti and bump up to Meraki if necessary.
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May 6, 2016 17:10
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Thanks Ants posted:Ubiquiti's zero-handoff from the original UAP line involved just setting every AP to the same channel and a virtual BSSID (I think, going from memory here) so the clients only ever saw 1 AP. I think that became more or less impossible to do for 802.11ac due to MIMO and interference issues, so roaming is handled by 802.11r and requires the client devices to support it, which most do. I think Ubiquiti were quite early on the ac bandwagon so might not have had .11r support. I think that is the source of my main problem, we're using WPA2-Ent and without 802.11r or ZHF when the devices decide to randomly jump AP's it causes a lengthy disconnect/reconnect process. Sounds like Meraki has a lot of love here, looking forward to this.
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May 6, 2016 17:36
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I think there was at least one other vendor that did the same thing, I think it was Meru. It just doesn't scale since there's a finite amount of capacity available in a given channel.
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May 6, 2016 17:53
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The home networking thread loves Ubiquiti stuff. When people say they have issues with first gen ac, do they mean the current 802.11ac access points, or something else? Sorry if this is a dumb question.
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May 7, 2016 02:43
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I think the home network users skipped the square UniFi AC access points - the original UAPs were $100 a go and amazing value, the current round AC UAPs fall into the same box. The square AC APs were three times the price. I have a few UAP AC Lite's dotted around the house and they are brilliant. Just waiting for the 8 port UniFi switch to be available over here so I can have everything managed from the same portal.
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May 7, 2016 10:35
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Thanks Ants posted:I think the home network users skipped the square UniFi AC access points - the original UAPs were $100 a go and amazing value, the current round AC UAPs fall into the same box. The square AC APs were three times the price. Thanks. I'm going to be getting a couple of the round AC Pros for the new house.
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May 7, 2016 13:33
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They had a v1 and a v2 of the AP-AC Pro. As someone already mentioned, they had some hardware issues with v1 and they very quickly came out with v2. You can see them named differently at the controller.
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May 7, 2016 17:16
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The bluesocket stuff may not be high performance for large client density - but : You don't want to run a large open area with 150-200 people with a bunch of omnidirectional APs at minimum power. The people and equipment in the room will impact the RF environment, and turning the power up fucks your device roaming. If their stuff is like it was pre-virtual, trying rf calibration drops all your clients. Directional antennae aimed at pods of seating is the way to go. Not Unifi APs. Do with what you can I guess but you may kill yourself with too many APs in the area and clients roaming or latching, and the APs not handling the client load.
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