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I work helpdesk, sorry, Service Desk, so everything is a loving ticket. I'm having a weird day though - one user actually asked me to punch him in the face, another promised me chocolate, and I've just created an account for someone called Jacky Wilson, putting the Dexy's song onto my internal jukebox for the rest of the night. I've been in this job too long, currently YOTJing and nagging recruiters, but this is probably the wrong thread for that sort of thing. (USER WAS PUT ON PROBATION FOR THIS POST) Toxteth OGrady fucked around with this message at 16:10 on Aug 15, 2013 |
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Aug 14, 2013 17:54
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Caged posted:Did he look like the guy from Ted? Haven't seen it, but if he only knew how close he came to getting that particular service request fulfilled.
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Aug 14, 2013 17:59
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Potato Alley posted:Sorry for the slight derail, but this is interesting to me - there's a very common construction in Pennsylvania and the surrounding area where people omit saying "to be", usually after the verb needs (as in "this needs washed"), but I didn't know there were any examples of similar omission in British English usage. Is "wanting rid of" common? The 'wanting rid of it' thing is fairly common in all areas of British English, but I've heard variations like 'this needs cleaned' from Northern England (e.g. Cumbria) and Scotland. On topic, all of our students (tens of thousands) had their email migrated from live@edu to office365. All that's changed is the location of the login page. We took a weeks worth of phone calls in one day yesterday because students don't read the emails warning them of upcoming changes. I haven't done anything IT related for weeks - all I do is tell people passwords and URLs, and my working day is a constant battle not to just up and gently caress off out the door (I've got a family to feed, so can't, yet). Apologies for slight E/N.
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Aug 28, 2013 15:19
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WHERE MY HAT IS AT posted:Our school just made this change as well, I would hate to be tech support there right about now. At least while they were changing things they also changed our LMS from Angel to Desire2Learn, so we can all stop using IE6 just to submit assignments and download lecture notes! (If you've never had the pleasure of using Angel, it's like blackboard only ten thousand times more poorly written): Holy hell in a handbasket, dem iframes! Blackboard is our LMS, so I haven't had much exposure to the alternatives, something I'm very glad of looking at that screenshot.
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Aug 28, 2013 16:03
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A ticket didn't come in.... I'm setting up some desktops for a couple of temporary staff we're expecting. This is technically 'above my pay grade' but I'll do it because it's actually interesting and stops me from going mental. They were imaged/installed by the 'proper' technicians, I'm just setting up outlook and AD U&C on them. One of them, has 8GB of RAM, and a 32 bit OS. wtf? I had to jump through soooo many hoops just to get 4GB and x64. I'm presuming that that particular machine previously belonged to one of the devs, was redeployed/reimaged with the standard x86 image, and no one but me knows that its got 4x as much RAM as standard. Now where's my screwdriver?
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Aug 28, 2013 18:00
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ookiimarukochan posted:This is both a WTF and thing that I have seen myself (started a new job and the machine they'd bought for me had 6GB of RAM / x86 OS "because some of our code won't work on x64" - fair enough, but why the extra 2GB? I never got a good explanation for that) hosed if I know, such decisions aren't mine to make, I just have to deal with the 'it's slow' tickets  In the minds of those who do make such decisions, the happiness of the users isn't even a consideration (even when it = saving ££).
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Aug 30, 2013 08:28
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nitrogen posted:Mister Helpdesk Helpdesk, I'm so alone, Can't find the password for my IP phone, Please, my mailbox is full, Mr Helpdesk do the needfull.
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Sep 10, 2013 14:49
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Lum posted:"Measure not what is important, but make important what you can measure" "You can't fatten a pig by weighing it" -Toxteth O'Grady, to every metric obsessed damager ever
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Sep 10, 2013 18:58
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Is this the best place for general bitching? Aaanyway, someone who's paid considerably more than me (about £15k pa more) just asked me how many milimeters are in a centimeter. Same damager has also asked: Is there such a thing as USB to USB? Do Jews celebrate Christmas? Have we got any febreze?
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Sep 12, 2013 13:23
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blackswordca posted:Waiting for the obligatory "does this look infected to you?" Oh Christ, the very thought. Is there an :appalled: smiley? She riles me, because occasionally, she talks the most sense out of all of them (management). Then she ruins it by asking whether India and Pakistan are the same "thing". It's literally YOTJ for me though - in almost exactly 12 months time, my household expenses will drop by an enormous amount, giving me the financial wriggle-room to move out of my lucrative yet soul destroying job.
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Sep 12, 2013 18:32
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Finally, a needful came in.... "Once again requesting for doing the needful, Looking forward to hear from you, Thanking you, Regards, A. Customer"
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Nov 12, 2013 09:07
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blackswordca posted:So a developer pulled me into his office. No desktop shortcut? I get so many calls where "x isn't installed", when "x" is a web app/site, and "not installed" means "doesn't have a desktop shortcut". A ticketing system came in! Landesk SD! And I get to administerististrate it! 
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Jan 13, 2014 19:09
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Blackswordca! Why isn't Visual Studio 2012 installed on this workstation, I need it! 
I installed in myself, its on there.
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An email came in.... asyoucansee thespacebar onmykeyboard nowdoesnot functioneither sohope youcan resolvethis formesoon pfffft 
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Jan 31, 2014 15:32
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Collateral Damage posted:Reply that they can use Alt-032 to enter a space and close the ticket. Ha! I would, but I'll be nice seeing as she sent us a mildly amusing email email instead of the usual 
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Jan 31, 2014 15:57
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SubjectVerbObject posted:Please don't do this. If your old employer are as bad as you say, they could come after you. Besides, leaving them with a hunk of random information with no organization is so much better. Or let them delete it when they reimage your machine. Don't delete it - that would possibly implicate you (no plausible deny-ability). File it. File it deep. File it away somewhere no one will ever find it, and is likely to be deleted before anyone looks. It's a PITA not to have e.g. your predecessor's docs, but the reason we don't is that our employers/managers are dicks. Once they stop being dicks, people will leave useful docs.
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Feb 5, 2014 20:58
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