RE: A ticket came in: Did they take the printer into the shitters with them?

The Something Awful Forums > Archives > Comedy Goldmine > RE: A ticket came in: Did they take the printer into the shitters with them?

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The Fool: Oct 16, 2003

I'm currently deploying a two node fail over cluster and hyper-v install. One of the servers I'm replacing has a bad power supply, and I have no way to turn the alarm off. Also, the forest functional level is still at 2000.

# ¿ Aug 29, 2013 23:59

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# ¿ Apr 25, 2024 07:48

The Fool: Oct 16, 2003

GargleBlaster posted:

I hope no-one asks me how to understand Youtube and Google's account systems, as neither do I. I think the problem is, it usually pops up in my face with "ohai, do you want to use your full name? Please use your full name? Pretty please?" just as I'm trying to do something and I'm like "what? No, gently caress off out of my face" without reading it properly. But whatever "no" I keep giving it is one that it obviously doesn't understand as it asks me again a couple of days later.

Yesterday it pestered me about my Google Apps account, saying I needed to move data from their old system to their new system or something. Once again I was trying to do something and tired and stupid and just wanting it out of my face.

Just now I clicked through the daily Youtube real name nag and it created a Google+ account for me. I already have a Google+ account, what the gently caress? This is getting annoying.

GOOGLE, STAHP. Or make one giant "merge everything I have into this email address with this display name and gently caress off" button.

You're using the same excuse that my clients use when they're complaining about doing updates.

# ¿ Aug 30, 2013 00:53

The Fool: Oct 16, 2003

blackswordca posted:

So we signed a new client recently

We have some guys performing a site visit today and there is a chain of emails going on about how paranoid and crazy they are because they have BIOS passwords on, boot to USB or CD disabled and browsing to approved sites only turned on.

Edit: "OMG these guys dont event have local admin lol!"

that is a direct email quote

Having bios passwords is a little weird, but everything else is perfectly reasonable. In wish more clients would allow me to turn off local admin.

# ¿ Aug 30, 2013 17:10

The Fool: Oct 16, 2003

captkirk posted:

10 GB C:\ drive? Gear dog, why?

I would some large amount of money that it's a default install from dell.

I would also bet that these aren't the original HDD's, and someone cloned the server to larger drives without resizing them.

# ¿ Aug 30, 2013 19:22

The Fool: Oct 16, 2003

coyo7e posted:

We have stuff like DBAN and WDS and password recovery tools etc, available via PXE, so enabling a BIOS password also forces you to input that pass if you hit F12 to boot from other devices. So yeah, it would be a really bad idea (and inexplicably sloppy, imho,) to NOT password it if you have dangerous tools accessible, or users who're prone to trying to take matters into their own hands.

That makes sense. I guess I was just a assuming that both the user and admin passwords would be set. The concept of a user having to enter a bios password every time they booted their computer for normal use seemed really inconvenient.

# ¿ Aug 30, 2013 20:27

The Fool: Oct 16, 2003

redstormpopcorn posted:

Just start referring to it as Corporation/Employee and see who takes issue.

Anyone heard of/used ForensIT's User Profile Wizard? We're gonna be doing some heavy migration here pretty soon, would it be worth trying?

I've use semi-regularly to migrate local accounts to domain accounts. It's been pretty easy and reliable.

# ¿ Aug 30, 2013 21:05

The Fool: Oct 16, 2003

FISHMANPET posted:

This is a thing that exists, I don't know why you'd do it, but it exists. Maybe you really don't want users rebooting computers, so it's there to punish them when they do it?

In my experience, it's home users that are misguided into thinking it would be more than a minor inconvenience if their computer got stolen/teenager tried to look at porn.

# ¿ Aug 30, 2013 23:42

The Fool: Oct 16, 2003

enotnert posted:

Since many of y'all don't wander into the amber forum below this one.

I went to reimage a laptop handed to me last week. Standard ole dell laptop, 320gb, running windows, just needed a new clean windows image.

Started up clonezilla it got to where it calls partition info off the old drive.

System reserved, windows install, data partition, dell utility, dell restore.

That's the best I can do, where the hellndid the other 5 come from?

# ¿ Sep 3, 2013 01:57

The Fool: Oct 16, 2003

Galler posted:

When Combofix fucks up, and it does sometimes, it fucks up bad and can be much worse than whatever you were using it to fix in the first place.

In cases where it's bad enough that it's worse after running combofix, you should be reloading the thing anyway.

Edit: suddenly a word. Maybe I shouldn't post from my phone.

The Fool fucked around with this message at 01:41 on Sep 5, 2013

# ¿ Sep 5, 2013 00:44

The Fool: Oct 16, 2003

ConfusedUs posted:

The number of people who don't understand this kinda boggles my mind, and makes me sad.

I've known a lot of folks who didn't want to work overtime because they believed doing so would result in a paycheck lower--or barely more, due to increased taxes--than not working the OT at all.

The overtime issue is caused by lazy accountants not calculating your withholding correctly, you will always get that money back at the end of the year though.

# ¿ Jan 23, 2014 03:35

The Fool: Oct 16, 2003

Eemo1 posted:

Sometimes I wonder how do these people survive outside the office. I mean, how do they hook up their TV an sh*t like that at home.

They pay for the best buy extended warranty and installation.

# ¿ Jan 24, 2014 19:29

The Fool: Oct 16, 2003

NZAmoeba posted:

An email came in from my Dad.

It's nothing but an attached file called Document1.docx, and the text: "Love you, Dad".

I stare at this for a little bit wondering just what the gently caress, and wondering if he's been hit by a virus or something. Then I figure if I open it in my webmail's previewer, I should be ok.

In the document, he has pasted a screenshot of a website, and written beneath it "I want to install the free software from this site, does it look safe?"

No link to the website, just a screenshot of it.

Yes the software looked fairly legit, and yes this is better than him installing any random crap and asking for help later, but still! An unnamed attached document with no explanation, with a screenshot of a website when a simple link would suffice.

He didn't want to send you the link in case he accidentally infected your computer.

# ¿ Jan 25, 2014 05:13

The Fool: Oct 16, 2003

go3 posted:

Quickbooks, what in the flying gently caress in this update could possibly require a reboot?

Changes to the database service. Reboot can usually be avoided if you manually restart the service.

# ¿ Jan 29, 2014 18:51

The Fool: Oct 16, 2003

Dilbert As gently caress posted:

Okay maybe I missed it but what and why are you running 16 bit applications in the year 2014?

I have a client that does business with a state agency. That agency requires the use of a dos based 16 bit database application that can only print directly to lpt1.

# ¿ Apr 11, 2014 21:25

The Fool: Oct 16, 2003

Nebulis01 posted:

We had a few of those at the county government, http://www.dosprn.com/index.htm came in very handy.

code:


net use lpt1: \\computer\printer

# ¿ Apr 11, 2014 21:45

The Fool: Oct 16, 2003

stevewm posted:

Looking for a online/cloud/butt backup service recommendation...

Here is my situation: We have multiple branch locations. Each location has a small amount of data, about 10GB or so that doesn't change that much per day. Right now each branch has a Windows server on-site. User files along with a single database are stored on this server and nightly backed up to tape or multiple USB disks. They are supposed to be taken off-site regularly, however this does not always happen.

My ideal situation would have the data just copied back to our central HQ, however said HQ is on a more limited connection and already pushing enough data in/out to make this impractical.

I would like to give online backups a try... But have no idea which service to use. There are so many out there. Any recommendations?

Ideally said service would provide a client I can schedule to upload each branch's data on a nightly basis...

Try crashplan? It has multiple destinations, differential backups, and scheduling. I've set it up for a couple smaller clients, and it's worked quite well.

# ¿ Oct 6, 2014 19:05

The Fool: Oct 16, 2003

Swink posted:

We are on some kind of spamlist with messagelabs. Except our mail just gets blackholed, no NDR message or anything.

I've got no way to contact messagelabs/Symantec because we are not Symantec customers.

The only thing I can do is call a company we are trying to email, and get them to submit a ticket on out behalf.

I just got off the phone with a local bank, who told me to just fax them instead!

I've had similar issues from mxlogic/mcafee in the past. The ultimate solution(because this was a problem with multiple clients), was to setup a smarthost service.

# ¿ Oct 9, 2014 07:36

The Fool: Oct 16, 2003

I'm bringing the company I work for kicking and screaming out of the break-fix mentality and into more MSP style services. With that in mind, I'm getting a quote on Labtech. Anyone that has experience with Labtech or any of it's competitors have any suggestions for me, or any pitfalls I should watch out for?

# ¿ Oct 24, 2014 20:24

The Fool: Oct 16, 2003

m.hache posted:

We're a small shop so anything that plugs in is my problem.

Their router died today and they wanted wifi for the Xmas presents they bought.

I know everyone always says "Stand your ground and they will respect you more" but that won't work here. I'm in charge of all of her IT and if not she'll find someone else.

Time for you to find someone else.

# ¿ Dec 24, 2014 17:41

The Fool: Oct 16, 2003

neogeo0823 posted:

That's pretty much every single job I held previour to this one. Here, I am getting paid a bit below average, but I am also up for a raise, and just need to find the time to talk to my manager about it. It's been kinda hectic the last couple weeks, so I'll wanna try maybe next week, since the holidays will be over.

Today, a call came in. The owner of the company lives in an obscenely rich neighborhood full of mcmansions. Like, one place about a block down from him literally looks like they took two fancy brick houses and joined them together with half of a brick house in the middle. It literally has two front doors, on two separate sections of the house. Think like the Mcallister house from Home Alone 1, add some extra yard space and a separate garage, and you're starting to get there.

Anyway, said owner is on vacation out of the country until next week.I guess one of the owner's daughters is house-sitting while he's away, she called him all frantic because some dumb kids egged his house, and she didn't know what to do. He called my manager, who asked me to go over there and clean the egg up. In his defense, he actually was swamped with 5 different things he had to get done today, and I didn't actually have anything important to do. Also, I was getting paid for this, and it's a 5 minute drive from the office.

So I get there with a bucket of warm water, some 409, and a scouring sponge, expecting some huge mess of egged up window screens, protein stained wood doors, and milky glass panes. Instead, it appears as though whatever kids did this dragged his welcome mat over to the driveway and got it with 3 or 4 eggs, then from that spot tried to egg his door. They missed the door entirely, instead landing 3 shots on the steps leading up to it. There was also 1 egg thrown at a window to the side of the door, which missed that and hit the window sill.

The problems though, are thus: Everything about this house, except for the door and window frames, is made of extremely porous brick. It is also ~20 degrees outside, and the egg is firmly frozen by the time I get there. I begin making a token effort to scrub the egg off the steps nearest the door, when I find a bucket full of cold water, some kitchen gloves, a hand towel, and a spatula with some frozen egg on it sitting behind a potted plant next to the door. I guess the owner told his daughter to go scrape up the egg until someone could get there.

At least she tried? vv

I ended up scrubbing for a few minutes before taking pictures to forward to the owner and calling it a day. He's gonna have to suck it up till spring, then go at this with a wire brush and some elbow grease. The egg isn't very noticeable, anyway.

There isn't enought :psyduck:

in the world for this

# ¿ Jan 1, 2015 01:22

The Fool: Oct 16, 2003

Swink posted:

What IS the product that ships with Win8.1? Is it good enough as an AV or should I also install MSE next to/instead of it?

It is mse rebranded, but mse is terrible these days.

# ¿ Jan 29, 2015 03:36

The Fool: Oct 16, 2003

Nintendo Kid posted:

No, it really isn't. MSE/Defender is enough to keep my idiot little brother from getting his laptop infected with viruses when he's downloading shady game hacks so it should be good enough for most people; and unlike other free antiviruses it doesn't have arbitrary restrictions or random "upgrade now" messages.

"good enough" for some people is fine. However, that doesn't change the fact that benchmarks put MSE's detection rate 30-40% behind every other AV program on the market. On top of that, anecdotaly, MSE does absolutely nothing to prevent modern adware and many newer ransomwares.

# ¿ Jan 29, 2015 17:33

The Fool: Oct 16, 2003

go3 posted:

this isn't true. at. all.

If people don't want to think that the AV market has evolved over the last 5-8 years, then that's on them. I'm not worried about it.

# ¿ Jan 30, 2015 17:21

The Fool: Oct 16, 2003

Sickening posted:

I like Sophos for enterprise. Its one of the few pieces of software we have going that doesn't seem to be infuriating.

All symantec products seem to have de-evolved however and should be avoided at all costs, av or not.

I've had good experiences with Sophos and ESET. Kaspersky seems to do well, but I don't know if they even offer any business products.

Pretty much any Symantec/Norton and McAfee product is just terrible though.

Which is kind of my point. The AV market has changed considerably other the last 5-8 years, Symantec's and McAfee's product share has been continually eaten away by solid companies with solid products.

# ¿ Jan 30, 2015 17:41

The Fool: Oct 16, 2003

Farecoal posted:

I don't think it was Germans on the wrong end of that

That being said, lol

Modern Germany is remarkably sensitive about that part of their history. To the point that you might have been fined for doing that there.

# ¿ Feb 6, 2015 17:24

The Fool: Oct 16, 2003

jre posted:

double woosh

While there is a bunch of whooshing going on, I don't believe that was one of them.

# ¿ Feb 6, 2015 18:19

The Fool: Oct 16, 2003

neogeo0823 posted:

Hello! Buffalo here. Why are there so goddamn few of us? Are we all just antisocial? The goonmeet threads never ever go anywhere.

Buffalo has similar weather compared to Michigan. Please take this into consideration when I tell you run, you fool! RUN TO SAN DIEGO AND NEVER LOOK BACK! Unless you enjoy 8 months of frigid, bleary winter per year, get the gently caress to San Diego!

I live in a place where this is a thing.

The Fool fucked around with this message at 02:30 on Feb 18, 2015

# ¿ Feb 18, 2015 02:28

The Fool: Oct 16, 2003

larchesdanrew posted:

Heh, if this ever gets off the ground, it'll have to wait until we get our new AD server up and running so I can run it on that. Then I'll have to go manually place a shortcut to the ticket form on everyone's desktops. It's gonna be fun on a bun.

You can create arbitrary desktop shortcuts using group policy as of server 2008.

# ¿ Feb 18, 2015 18:28

The Fool: Oct 16, 2003

skooma512 posted:

I'll poke around in there.

No idea. I was put in charge of this site in the summer when my lead benched the other guy because he didn't like the quality of work he was putting out at the main site (among other things) and he eventually took off. Our network guys seem competent enough not to miss that, though I don't know why the client would want this legacy poo poo in place at this point. Maybe we can kill two birds during the transition for them and decom all the Server 2003 stuff. They also have this phantom mail server on 2003 with a weird relationship to the mail flow. I don't even know if it's a VM or an actual rack.

Is your legacy server SBS and your other server(s) standard?

Because that would explain everything.

# ¿ Feb 19, 2015 18:27

The Fool: Oct 16, 2003

Lightning Jim posted:

On the other hand, when I was younger my dad kept blaiming me for Outlook Express breaking and I had to be the one to fix it.
Not my fault the OST file kept corrupting.

In fact, I'm pretty sure the problem was that the system was running Windows ME.

I'm just being pedantic, but Outlook Express used .dbx files. Regular Outlook uses .pst files, and .ost files are for local caching when connected to Exchange (and IMAP in 2013.)

# ¿ Mar 3, 2015 17:19

The Fool: Oct 16, 2003

chocolateTHUNDER posted:

Huh, today I learned that you can't join a domain in windows if you're not on a pro version. Went to go remotely configure someone's laptop real quick that they had, and discovered it the hard way. I feel like that's something I should have known beforehand, what with all the knowledge of gained in the past few months on a helpdesk. Maybe I did know it and just forgot; these 14 hour days where i go straight from work>school are taking their toll

net use \\server password /user:username

Quick and dirty method to authenticate against the domain server when needed. Can be thrown in a batch script if you need, but not having pro in a domain environment is a terrible idea.

# ¿ Mar 3, 2015 20:17

The Fool: Oct 16, 2003

RadicalR posted:

gently caress Adobe. We are having this running issue where internet explorer and Adobe will refuse to talk to each other. Clicking on a pdf in internet explorer will throw an error that Adobe acrobat selected for viewing might have been uninstalled or moved. Adobe, in browsers options, says the same thing. The only way I've found to fix it is to delete the user's profile. Please tell me I'm missing something.

Uninstall Adobe, reset Internet Explorer, reinstall Adobe.

# ¿ Mar 4, 2015 17:32

The Fool: Oct 16, 2003

Dr. Arbitrary posted:

Just out of curiosity, what's your opinion on the way to resolve a virus infection?

I have a user who got a browser hijacker. Nothing to be ashamed of, something similar happened to me a year back on my home computer.

Do you just clean up the computer with malwarebytes or would it be best to just consider the computer compromised and get a new one?

You can use more relevant tools like adwcleaner or jrt, but everyone saying to flatten and reload have the best idea.

# ¿ Mar 4, 2015 17:35

The Fool: Oct 16, 2003

DigitalRaven posted:

Spend the time you would waste loving around with specialised tools to instead set up an environment where you can just PXEboot to flatten and blat the standard image on to the machine.

Hence the part of the sentence after the comma.

# ¿ Mar 4, 2015 19:03

The Fool: Oct 16, 2003

myron cope posted:

We have (what is probably) a dumb problem. Some users are having problems opening attachments in email. They don't even see that the message has an attachment. However, this only happens when it's a forwarded message. If I get an email with an attachment and forward it to them, no dice. If I get the same email, save the attachment, then send a new message to the intended recipient, they can see the attachment.

One of our sysadmins who only looks briefly at problems and declares a solution decided it was logging in public v private in owa (I'm pretty sure it's only happening in owa) was the problem and that logging in private (checking the "private computer" radio button) would fix it. It did not. Now they don't care to look into the issue any further.

Not 100 percent certain, but that sounds like a browser issue to me.

# ¿ Mar 4, 2015 20:19

The Fool: Oct 16, 2003

afflictionwisp posted:

The on-site contractor did what, now?

He was just protesting the oppression of video cards by those pciex retainer clips.

# ¿ Mar 4, 2015 21:16

The Fool: Oct 16, 2003

Sickening posted:

All people are creatures of habit. Remember that part where the end user said that all he has to do is type his password? Well, its true. When remember last login is enabled the username field doesn't exist. Of course its there if you look, but its not something the users will interact with on a daily basis.

As much of a headache as it is its part of the job to account for these sorts of thing and brush them off when they happen. Sorry you don't agree.

That's one of the things I don't like about Vista/7/8. This problem was much less prevalent when the username box was right there and you didn't have do go through an extra step to change it.

# ¿ Mar 9, 2015 16:26

The Fool: Oct 16, 2003

chocolateTHUNDER posted:

Some quick told me that MS preferred method to fix this, is to replace the registry entry. Is this what you wound up doing?

There are registry entries that control all file associations. Microsoft should have fixits available for download that would fix .lnk, .bat, .exe, and folder associations if you don't feel like digging on the registry yourself.

# ¿ Mar 9, 2015 22:31

The Fool: Oct 16, 2003

John Dyne posted:

A call from Barrister came in today. We get them every now and again because our owner decided it might make for some good additional business here awhile back, since we're a small time shop.

Hi, this is Carl with Barrister Global, calling regarding a service order in Melville, Montana. Would you have a technician that can reach this today?
... wait, Montana? We're located in Arkansas.
Is it that too far away?

Bonus points for it being a printer that needed repair when we've told them numerous times (and even updated our little profile-thing or whatever it is) that we don't ever, EVER work on printers. They also tend to lowball us hardcore; they offered us 45 bucks to drive to a city an hour away from here and back here a week or so ago.

We do work with Barrister on a fairly regular basis. We however, don't ever take any of those silly one off repair jobs. We're setup as the local tech for the Senate, the TSA, and State Farm. And none of those contracts have quibbled about our rate. It does help that we're more than 300 miles from the next largest population center.

Gilok posted:

Does Carl have a particularly strong accent?

I find that outsourced call center positions don't necessarily have any real concept of the geography in the areas they service.

I'm pretty sure Barrister is based in Louisiana.

# ¿ Mar 21, 2015 00:49

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# ¿ Apr 25, 2024 07:48

The Fool: Oct 16, 2003

m.hache posted:

Ok so apparently even with a valid SPF record our mail server is still denying send as permissions to the other server. I feel like there is an additional setting that needs to be adjust on my exchange but I'm not 100% sure where it is and their tech support is clueless on how every other client does it.

Anyone have any experience relaying emails from an outside mail server without proper authentication? As far as I know there isn't anywhere I can even put my credentials in on their side so it's literally their mail server sending an email as one of my internal users without credentials.

You can create a new receive connector that doesn't need authentication, but only allows connections from a single IP address.

http://www.petenetlive.com/KB/Article/0000891.htm

# ¿ Mar 24, 2015 15:54

The Something Awful Forums > Archives > Comedy Goldmine > RE: A ticket came in: Did they take the printer into the shitters with them?

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