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Somebody should compile blackswordca's posts and our growing horror to his entire situation.
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Aug 13, 2013 14:29
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| # ¿ Apr 26, 2024 19:44 |
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 : "So now I'm ITIL??" : "...Yes. Now you're ITIL."
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Aug 14, 2013 19:46
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I am willing to believe every string that looks like a datestring actually isn't.
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Aug 15, 2013 21:17
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One of my colleagues built some workflow last week for one of our clients in order to assign tickets in a round-robin fashion. Service Desk Express doesn't do this out-of-the-box, so we need to get a bit creative with things. He found an old project of mine I'd built for another client, and asked permission to use it. This turned a potential 5-day job into a 1-day job, and our client was happy to pay the much reduced rate on that. It just needed a bit of tweaking for the client's situation and environment. Until today: The client calls up panicking because the new workflow isn't flowing at all. I check with my colleague a few times to make sure that before he left the project, he'd tested it and it was working. "Oh yeah! But we only really checked against the sysadmin account. The client was supposed to do additional testing and get back to me." I call the client, who gives me a slightly different version of that story, but what the hell. I'm not my brother's keeper, right? I'll just make sure poo poo's doing what it's supposed to do so that we can get sign-off and bill them. Sysinternals' DebugView is the best way to troubleshoot workflow/automation issues in SDE. I ask the client to get it set up before we run a test ticket. We get everythig prepped, run our test, and then I sit back and watch the metadata flow. I know wht the problem is pretty much right away. In the second-to-last patch, BMC managed to screw some automation tasks up pretty drat well. If a value is null, it should drat well return NULL. Except BMC managed to get them to return as "NO_VALUE" instead. How that fuckup managed to pass QA before release I will never EVER know. In any case, there's a really easy hotfix for this. Unregister the old automation DLL, pop the new one in, and re-reg it. I get that done for the client, we test a bunch of scenarios, and everything works. They're happy, I get sign off. So now I need to have a quick talk with my co-worker. The bug would have been firmly in place last week when he was doing the setup. Just how much testing DID he do? JohnnyCanuck fucked around with this message at 21:46 on Aug 15, 2013 |
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Aug 15, 2013 21:36
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KennyG posted:What happens if you enter a date in the field then click the control? I'd default it to November 5th, 1955.
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Aug 16, 2013 16:13
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go3 posted:I think weve had 1 poster with an overall positive Barracuda experience. Then there are the 4 or 5 with stories similar to yours of Barracuda support being useless when they encounter a problem that isn't easily fixed. When I was running infrastructure at our shop, Barracuda was pretty drat good to me. Just config option issues, though, never anything that needed an RMA. Juniper went above and beyond with all of the issues that needed and RMA. I remember being absolutely floored by how awesome they were.
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Aug 17, 2013 19:34
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Anybody here use Bomgar for remote support?
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Aug 19, 2013 16:55
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Sickening posted:I use to, its complete poo poo. Nope. If any of you have ever heard of my company I'd be shocked as all hell.
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Aug 19, 2013 17:08
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KennyG posted:Lets talk asset tracking. Literally any tool is gonna be better than your spreadsheet. Still, give us something to work with: Do you have a budget for this? Do you need to stay with free software? Do you need to expand into asset management, not just tracking? Also, check whatever ticketing system you use. 9 times out of 10, they'll have *something* in there for asset tracking.
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Aug 20, 2013 18:43
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KennyG posted:This looks to be goodEnough(tm). It's been a while since I did Spiceworks, but everything is stored in a central DB - SQLLite, IIRC. MSSQL is also supported.
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Aug 20, 2013 18:57
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AcidRonin posted:Oh my sweet baby jesus this. He will be known as the harbinger of the 2nd floor's wrath. People will see my puppy enter the mailroom and tremble with fear. Okay, I've been jonesing for an update all night. Anything new on the puppy front?
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Aug 21, 2013 12:48
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SEKCobra posted:When you have to fulfill certain confidentiality requirements, this isn't all that easy. That's when you get one of those RICOH monsters that holds your job in queue until you show up at the printer and scan your RFID tag. Hey, do you want to stay in budget or do you want to be secure? 
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Aug 21, 2013 15:56
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We're having serious talks about using Trillian For Business.
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Aug 21, 2013 16:32
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tehloki posted:When you combine Ontario's ridiculous liquor prices with the fact that I'm working for a CFL team and making about $20k less than my title is supposedly worth, I had to switch to mid-shelf whiskey (because everything but the expensive stuff is basically regulated to the point where it costs the same). Also I have to fall back on my Inborn Canadian Patience more often than into the warm soothing arms of mother ethanol. tehloki posted:I can't endorse this enough. I made the mistake in my first week at this job of letting somebody pick their own model of laptop, and they chose one of HP's $1500+ rounded-corners consumer grade "Envy" laptops. It's been punted around his department as a spare laptop forever because it's got the performance of a $200 refurbished 5-year-old laptop and the aesthetics/ergonomics of a smashed boulder. JohnnyCanuck fucked around with this message at 21:59 on Aug 21, 2013 |
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Aug 21, 2013 21:44
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EAT THE EGGS RICOLA posted:Those are awful too! Muskoka and Beau's seasonal beers are both way better. If you ever come to the Ottawa area, take the Beau's brewery tour because it's awesome.
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Aug 22, 2013 03:54
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GargleBlaster posted:I love power outages. Everyone comes in, with the lights off and everything else off, with the question "is the power off?" Alright, apparently we work close enough to each other to grab lunch sometime. I had to chase my replacement's replacement out of the server room last night. "You've already shut everything off, nothing else is running on battery, and they're saying power won't be back until at least midnight. GO. HOME."
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Aug 23, 2013 12:13
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GargleBlaster posted:Sadly England isn't Canada :c Also I'm starting to think there was no puppy and we've been lied to. 
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Aug 23, 2013 16:13
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Helushune posted:Enabling it interferes with a bunch of legacy applications that are still pretty critical, the incredibly odd way we handle some roaming profiles, and the way some old group policies were written before I started working here. There's a bunch of really odd logon scripts that copy php scripts to the local c:, run php.exe off some server that I haven't been able to find yet, and then apply various computer and registry settings instead of, you know, doing all that through group policy like a normal sysadmin. As far as I can tell, my predecessors couldn't figure out group policy but they kind of knew php scripting so they just did everything through that instead.  http://www.youtube.com/watch?v=p6PZhONZ3Ac
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Aug 25, 2013 17:04
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blackswordca posted:Hey fair enough.. everyone I know personally switched to VLC years ago. It turned into an in joke with some of my friends "You use Winamp? Nice! Want my ICQ number?" type of thing. Thanks to Trillian, I'm still logged in to my old 7-digit ICQ number! ...nobody ever contacts me on it 
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Sep 5, 2013 19:30
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Langolas posted:And gently caress French Canadians. You know who you are. Ben lŕ!
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Sep 7, 2013 22:29
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Lum posted:poo poo pissing me off today. It's why I still use an actual client, rather than just the webapps. Now, if the devs could work on getting group chat up and running...
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Sep 7, 2013 23:04
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Ive been onsite with a client who kept cases of beer in their heavily-cooled server room.
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Sep 12, 2013 12:32
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A call came in! At midnight! After I'd been asleep for an hour! I haven't been on after-hours support for two years! NEVER let your clients have your cellphone number - even if it is a business phone - and ALWAYS remember to turn the ringer off at the end of the day. (Client's a pretty chill guy, and it was a system down, so I did try to help out for a few minutes... But I copied my boss and the CIO on the resulting email exchange. I'm looking for time off tomorrow for this.)
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Sep 13, 2013 06:07
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EAT THE EGGS RICOLA posted:The terrible Document Management System that we use has a conference in November! I'm going to the World Wide Remedy Users' Group 2013 (WWRUG13) in San Jose, CA. Bruce Campbell* will be speaking there! *With over 25 years of high-technology sales and marketing experience, Bruce Campbell has been in and around IT Service Management for 15 years. He drives outbound marketing and content for the enterprise segment of BMC’s IT Service Management line of business. He was also part of the original Remedy Corporation and spent 5 years in field and product marketing positions before moving to Marimba (which was later acquired by BMC), to head up their Product Marketing team. Campbell was also director of worldwide Sales Enablement at Nimsoft/CA and was director of Product Marketing at newScale for 3 years. Bruce is ITIL v3 certified and holds a Bachelors of Business Administration from National University. Bruce has never bolted a chainsaw to the stump of his hand or said the word "workshed" in a gritty yet hilarious tone.
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Sep 16, 2013 16:45
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Dilbert As gently caress posted:Last week Solely because I'm a consultant and need to cover my rear end at all times: 1. Have a wrap-up meeting. "Here's what I did and oh look your thing is fixed/here's your new functionality/here's your shiny new thing!" 2. Get a physical sign-off on the work, make the client make a copy for themselves. Make pdfs of that copy. Email them to everyone, everywhere. 3. Laugh when the client claims you didn't finish the project.
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Sep 17, 2013 13:07
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Thanks all done!
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Dick Trauma posted:I don't have a way to manage my iOS devices but it's getting to the point where I'm thinking about it. Does AirWatch work like Meraki, where you register the device and then manage it through Airwatch's website? Install BES10 to manage your iOS devices.
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Sep 19, 2013 17:22
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I'm game.
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Sep 20, 2013 21:10
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Yeah, unless you're getting wasted on your lunch hour, or standing in front of the building screaming racial epithets at passers-by, what can they do? Unless you work in a right-to-work state, in which case sucks to be you.
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Sep 21, 2013 00:45
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diremonk posted:New account password rules have come down from the company that bought my station. Maybe it is just me, but they seem a bit off.
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Sep 21, 2013 17:37
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Dick Trauma posted:The CFO came to me because he was trying to install something and doesn't have admin rights. So I walk down to his office to take care of it and see what he's installing: Nevermind that none of us are stupid enough to actually put proprietary information anywhere but company servers. Nevermind that we're devs and consultants who actually need admin access to do our work. Nevermind that we're a consulting company, and the consultants have long been told that so long as it doesn't affect work, go ahead and treat the company laptop like a personal machine. We're out on the road, so they're our lifelines back home, our entertainment, etc. Don't let clients see your games, and don't do anything illegal with 'em. But it's  THE CLOUD!!!!  Looks like I'm buying a personal laptop again. AcidRonin posted:I was just catching up on the thread and saw this, Puppy as it turns out was someone's seeing-eye-dog in training. Apparently you get the puppy, and you're supposed to teach it to interact with people and part of that is when it's a little dog, you're supposed to get it used to behaving around poo poo tons of people, so you bring it to work/school whatever so it learns not to freak in crowds I suppose. He visits from time to time and its owner has been advised to please not leash him to the several million in taxpayer dollars in "That Big Air Conditioned Room With All The Blinky Blinky" However, he does stop buy my development department for the occasional piece of bacon from my sandwich. Yay! Thank you! CollegeCop posted:User brings in of our older laptops (still running XP, due for replacement soon)
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Oct 10, 2013 15:05
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A "what the hell were they thinking" came in! Today was the day! Infrastructure installed the dreaded blacklist on the Junipers. And immediately, hue and cry came up from the support desk agents. "Why can't I get to Facebook!" "Where did TSN go??" Sadly, the Forums are also included. But, y'know, there are still VPNs. And I'm not gonna tell anyone that our wireless guest network is still completely unblocked. This. This is the "what the hell were they thinking" part. Apparently removing our local admin access to our laptops is next week. FUN!
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Oct 23, 2013 03:38
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Caged posted:Is this in response to anything or did someone have some spare time and decide they didn't want to use it to do something productive? One of our devs had DropBox installed, and upper management found out about it and flipped out. So now everything must be as locked down as possible!
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Oct 23, 2013 12:01
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NO YOU DON'T UNDERSTAND I NEED A DIFFERENT FIELD FOR EVERY LITTLE THING BECAUSE I **MIGHT** REPORT ON IT SOMEDAY
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Oct 25, 2013 04:11
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A Professional Services Request came in!quote:"Hi! We're a large client with multiple sites who's currently in the middle of a massive XP --> Win7 upgrade! Everybody decided it would be too tough to actually record and manage the huge amounts of turnover and change in the CMDB, so we did the next best thing!
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Nov 13, 2013 05:04
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rolleyes posted:I would say the correct answer to "so when can you get started?" should be "when you've paid your outstanding invoice". Oh, that was my reaction. But guess who gets to choose what jobs we accept?
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Nov 13, 2013 13:20
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couldcareless posted:I am now the least popular person at a high school of freshly supervised iPads. I think I saw my picture in a student's locker with devil horns and a poorly drawn moustache. I give those kids a week at most before they find a way around whatever you've done to lock down the iPads.
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Jan 8, 2014 18:49
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Nerdrock posted:Also : we use "FirstClass". It's kind of weird. One of my clients is still stuck on that decrepit excuse for a mailsystem. It's torture to work with.
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Jan 10, 2014 20:54
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You have your PMP and 5 years experience! Great! Let me pay you 28K a year! 
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Jan 15, 2014 22:23
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An anniversary came in:quote:ITSM Consultant marks seventh Anniversary with <$COMPANY> Aww. 
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Jan 22, 2014 19:30
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| # ¿ Apr 26, 2024 19:44 |
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A ticket came in!quote:What is the status on this ticket? <$NUMBER> The description of THAT ticket? quote:pre populated "Incident Master Notes" Yup, that's it. Also, an attachment of the ticket form with a free-text field circled. We're psychic now!
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Jan 22, 2014 21:33
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