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Word came down the one of our 4 desktop guys has finally gotten fired. It's about 5 months overdue. The final straw was I think last week when instead of adding another users email address as an alias to another account in Postini; he deleted the account he was supposed to add the alias on to. Yeah, the account with 10 years of legal, financial and health record emails that need to be archived for a decade as per HIPPA. Those emails are now gone, and we have Postini trying to recover them for us but it doesn't look good. Now that he's been fired I might start telling some stories of the man I shall call Matt.
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Aug 13, 2013 06:23
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| # ¿ Apr 25, 2024 20:59 |
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SubjectVerbObject posted:HOLY MOTHER OF GOD YOU KEEP YOUR WIFE AND KIDS IN THE. Oh never mind. Sorry read that wrong. Haven't had coffee yet. Carry on. No no, I was right there with you for a moment...
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Sep 2, 2013 14:34
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We support a number of Burger Kings in the Central NJ area. I'm just going to leave this here. This is a new machine deployed 6 months ago, that stopped working suddenly. Gee, I wonder why? 
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Apr 30, 2014 16:33
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A Ticket came in: Dispatch: Head immediately to <insert Law firm name here> with password reset disk. User changed password and claims it doesn't work. Arrive on site, (No domain, only work groups)use password reset disk, takes 4 times but finally clear it. Log back in, set up new password, verify profile. User (owner of company) then has 5 more requests, (which I, as the good little tech I am, immediately forward to my support admin desk for entry into the ticket system), from locating folders and files he does not know location of to renaming and redirecting mail from Office 365 to a new user, etc. Altogether 90 minutes of work. As I leave he goes to verify the bill he will receive and quotes back to me the initial estimate of 30 minutes. I say to him, well actually since I've been here another hour doing these other tasks you yourself requested of me, I am submitting 90 minutes. He flips out and refuses to pay. Screaming at me. As he refuses to stop berating me, I change his password to something he doesn't know and walk out. He called our office 10 minutes later and agreed to pay the bill. And he apologized. Feels good man.
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May 8, 2014 19:05
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stubblyhead posted:Please tell me you changed it to @ssh0le Close. $hitb@gof(0(k$ A personal favorite.
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May 8, 2014 20:07
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Westie posted:Please tell me you told him that over the phone. No, he he. The machine was still pinned in Bomgar so I did it remotely.
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May 9, 2014 01:35
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Fabricated posted:I enjoy really lovely webapps that our business office needs to use that require Java 1.6 to work properly. I enjoy lovely webapps in general. lovely webapps for everything! I just LOVE the fact that every time there is a Java update we get inundated with dozens of tickets about how the Sonicwall SSL VPN RDP sessions stop working across multiple clients. No, I didn't really want to see my family this week, I'll be more than happy to sit at my computer at home during dinner time and remotely help you get your poo poo working from home.
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May 9, 2014 14:52
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Listen you burger flipping gently caress-stick, you asked ME to help YOU so STOP LOGGING ME OUT OF MY RDP SESSION YOU TURDCUNT. EDIT: Also today:  Somethings wrong with my Word and Excel. What? I don't know. How long will it take you to fix it? I'm due in court.Billy the Mountain fucked around with this message at 19:27 on May 9, 2014 |
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May 9, 2014 19:24
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m.hache posted:That's when they answer with: Not Working. Or you get what I got; I don't know whats wrong with it just fix it before I get back *click* Oh, what a shame, unable to recreate issue. Ticket closed.
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May 9, 2014 19:57
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Yes, you rear end in a top hat, it would have been helpful to know that you have been using two separate installations of Quickbooks, one 2013 and one 2004, and it would have been helpful to know that you had a falling-out with your QQube consultant to the pointhe refuses to even talk to me about your company, and maybe you could have told me that you already knew the version of PrintBoss you have does not work with Windows 8.1 64 bit before instructing us to purchase ten new desktopsfor you. Oh holy poo poo this has been a bad week for client deployments. Projects cut in half on the fly, billing disputes for work done requested by the disputer, and dogs chewing on my god drat shoes. MY SHOES. EDIT: You're a dog, they don't even fit.
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Jun 13, 2014 20:59
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Oh Hey whats this in your My Pictures folder on your work laptop? Is that your wife? Wow...Flexible...
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Jun 18, 2014 18:03
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Sickening posted:What brought you to this picture? Replacing old laptop with new one. Doing a search for all standard file types is S.O.P. here just in case the user placed poo poo on the root or outside the normal My Documents folders. It's not my fault the search window was set to thumbnails when I searched for *.jpg
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Jun 18, 2014 18:11
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gently caress you Microsoft store support gently caress you a million times. I buy Access standalone version to go with the H&B version on this one machine. Access won't install from the web store with some arcane error. Microsoft support dude blows up the full office installation trying to resolve it. Hangs up on me when he realizes his gently caress up. Followed by 4 hours on the phone with MS support who can't fix it and refuse to elevate. I'm hosed on Monday.
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Jun 21, 2014 22:29
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fromoutofnowhere posted:Can you restore to an earlier time/date? No. Fresh deployment of a brand new machine. No restore points yet.
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Jun 22, 2014 00:29
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Entropic posted:So reinstall Office? I can't. It came preloaded. When I try to download it from the Microsoft store I get the same error as when I try to install Access. Error is 30174-4.
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Jun 22, 2014 07:46
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anthonypants posted:Have you tried this article? There's an Office 2013/365 removal tool in there that might help. Thats exactly the artical the MS support duder was using. It does not work for this error. Nothing appears to work for this error. I see dozens of articles where MS support guys tell everyone experiencing this to "Run the Online Repair, and if that doesn't work use the Fix it tool to Completely remove then re-install". The problem is when you do that you cant re-install because of the same error that stops the repair job from running. None of the MS support idiots know what to do after that step fails. I jut tried a system restore to the morning before this all happened. Office is back on the machine but wont run, and the repair jobs in Programs and Features cant run either. This poo poo has hosed this machine UP. At least my Boss has my back on Monday when we have to tell the dude who owns this company "Sorry man, you guys aren't doing payroll after all this week!"
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Jun 22, 2014 18:54
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Jeoh posted:They can't do payroll because one machine failed? That doesn't sound like it's Microsoft's fault. The machine had a working pre-installed version of Office. A Microsoft support guy completely hosed up this install to the point that there is no available method offered by Microsoft will allow Office to install properly on this machine. That is Microsoft's fault. That this machine happens to be the one used by the lady who does Payroll and needs her excel sheets to do so is not Microsoft's fault, no.
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Jun 22, 2014 19:16
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Some sort of forums database issue came in...
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Jun 26, 2014 02:04
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So, Dell. You are a week late in providing 24 hour support Warranty service to replace a CPU fan for an Optiplex. Because, and let me make sure I have this right, there is a World wide SHORTAGE OF RUBBER GROMLETS? OK, fine...when is the expected delivery date for Gromlets? Aug 8. gently caress YOUUUUUUUUUUUUUUUUUUUUUU
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Jul 17, 2014 17:35
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Kroll On-Track can't seem to open this Exchange database... What the hell...  
Billy the Mountain fucked around with this message at 14:28 on Jul 30, 2014 |
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Jul 30, 2014 14:22
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Microsoft just somehow disassociated 50 office keys from their MS email account, and has lost them. Can't find record of them anywhere. Then hung up on us. So loving angry...
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Aug 9, 2014 01:21
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Does anyone here have expirience decommissioning Zenith BDR's? We have one that we canceled the service on and had them cancel the cloud backup to stop paying overages. The local backups were still there on the device, intact. A Good backup chain going back 3.5 years, 2.17 TB of data. We get an external drive to archive this before getting rid of the unit. I power the BDR on, hook up the external drive, and then, in front of my eyes, I see the entire backup chain begin deleting itself. Instantly the whole folder goes from 2.17 TB to 0. Does anyone know if Zenith sends a kill signal or something like that when you decommission one of their machines? It's all we can come up with.
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Aug 18, 2014 19:56
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EuphrosyneD posted:Yes, they do use a remote kill on decommission. It's spelled out quite clearly when you go through the decommission process on the appliance itself. If you aren't paying, you don't get anything. That is so hosed up. We own the device. We own the data on the device. Obviously when we canceled service we understood the cloud backups would be nuked, and that we were canceling warranty and service for the device. At no time during the process did a notification pop up indicating the Local backups would be deleted. This is so hosed. We are so screwed.
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Aug 19, 2014 15:07
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Wibla posted:I may be living in a socialist hell hole, but that shouldn't be legal. Your device, your data. This is 3 years of backups for 5 servers for a loving LAW FIRM. They are going to sue us into oblivion.
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Aug 19, 2014 15:49
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AlternateAccount posted:Yeah, it's all going to come down to what's in the contract they signed. Just read entire contract. upon termination of contract and support services, we have 1 year to stop using the device and delete the software on it (A Zenith Licensed version of Shadow Snap is the backup agent they use). Nothing in the contract says anything about an automatic delete procedure.
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Aug 19, 2014 16:34
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Just got confirmation in broken English from a Gentleman named Jigar Gala from Zenith Infotech that even if you never actually click the "Decommission BDR" button, that by Canceling service and cloud storage service, they treat it as the same thing. They say it is to ensure this "old no longer used device no longer contains sensitive information", and is for our protection. There is no way to stop this from happening, it is hard coded into their version of Shadow Protect. There is no way to recover the data, it is secure wiped by some app they have hidden in the OS install just for this purpose. Just had to tell the owner of my company of this. Good Times. I am getting drunk tonight.
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Aug 19, 2014 21:38
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I timed my phone call to him when I knew he was meeting with prospective clients. I asked if he was free to talk, he said no. I said, Ok, please call me back as there is something you need to know before end of business today. He said, "Hmm...OK, what is it?" I explained in short order the situation and it's apparent finality. He said he wasn't happy, but thanked me for informing him as soon as possible. So remember kids, time those bad news calls to a time when your boss can't yell at you.
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Aug 19, 2014 21:46
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EuphrosyneD posted:Yeah, the Zenith BDR guys are not to be confused with a former TV/radio/computer manufacturer. Actually, zenith and Continuum split late last year, so Zenith took over all the monitoring and support themselves. As soon as they did the service went to total poo poo, and the BDR devices started losing connection to the cloud offsite backups on a weekly basis. The only way to resolve this issue was to let their barely English speaking Indian support onto your BDR and servers to spend 2 hours resolving it. I've had to do this over 20 times in the last 6 months. Hence why we are pushing everyone to Datto. Datto rules.
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Aug 20, 2014 00:02
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nimper posted:
My very first post in this (or one of this threads predecessors) was about this exact phenomenon. I think that was 6-7 years ago. The answer as to why they do that? Users are loving stupid.
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Aug 21, 2014 18:04
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Why to use a ticketing system. Hmm. Only about 100 reasons. Track your time. Ability to concretely measure how much work time is spent on specific clients to compare to how much they pay you to determine level of profitability. Very helpful when you want to fire a client and can look and see Oh hey we are only making 3% profit on them anyway. Sever. Also invaluable when trying to determine the problem areas of work that keep reoccurring, indicating some systemic problem or issue that may not be readily apparent. (Hmmmm, we have spent 7 hours in the last 2 months showing the same user how to access their VPN: User is a vegetable recommend to HR they remove problem at source) CYA: This is what I did, and when I did it. This is the tracking number for the shipment/case number with ISP/ dispatch number for the 3rd party tech. And now you have access to it too even if I'm out sick or not available on the phone cause its in the ticketing system. Oh Bill is working on the same problem on the same hardware i resolved it on 8 months ago and I cant remember what I did? Look in my time sheets for the ticket, the solution is there. Legal Protection: Here is a record of our discussion 1 year and 6 months ago where I told you sticking your finger in a socket was a bad idea, even though you are now telling me and my boss I never told you that. And on and on and on. Our company could not function without a ticketing system. we have 8 techs managing 300 Small business clients, and doing it very very well. Many aspects of what my company does on every level (tech assistance, consulting, billing, HR, legal, research, training) rely on the ticketing system. I couldn't imaging working without one. I would go mad.
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Aug 21, 2014 20:10
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Entropic posted:Whatever happened to the guy whose backup discontinuation ate a bunch of legal data? Did he get eaten by lawyers? No, I'm still here. We ... Um..... We haven't exactly...TOLD them. About it. As such.
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Aug 30, 2014 02:48
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The decision to tell the client or not was made way above my head, and for me to blow the whistle would result in my immediate termination. I got one kid with a second on the way, and I know for a fact I will not find another job doing what I do and making what I make. But yeah. It is the "Hope they don't ask for backups older than a month. We racked and fired up a Datto the day the Zenith BDR got pulled, so they do have backups, just not going back more than a month. Since this law firm is used to keeping everything and never deleting anything, most of our restores for them are usually the "restore something accidentally deleted within the last day" variety. I don't agree with the decision, it is unethical, immoral, and short sighted. Everything I did is documented to hell and back, and my team lead witnessed what I did and has my back 110%.
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Aug 30, 2014 19:05
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Outlook 2013 crashes when user sends email. This is both on his desktop and laptop. This has turned into my personal case from hell.
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Sep 11, 2014 14:49
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Sickening posted:When office starts doing things that can't be fixed by a repair, reinstall, or an ost deletion, save yourself the time and agony and reimage if the issue is big enough. The amount of time you are going to waste fixing it like you would any other issue is soon going to be longer than reimage. Small business client, imaging is not an option. Manual wipe and reinstall: billable time at 125/hour. Will piss client off so higher ups here don't want to do that. Rock, hard place. spog posted:On the plus side: if they can't use Outlook, they can't use to send business-critical emails that you guys would only end up deleting from the archive anyway.  It wasn't us..it was Zenith... Billy the Mountain fucked around with this message at 15:06 on Sep 11, 2014 |
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Sep 11, 2014 15:03
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DrAlexanderTobacco posted:So why haven't you told them yet? You ducked out of the thread after you last posted. I ducked out of the thread because some of you got me very worried for my legal situation. I consulted a contract lawyer. Result: I am legally in the clear, and the terms of my employment contract indemnify me from decisions made by company management/ownership. He also perused the contract between my company and the client, and it turns out as long as best efforts are made by the company to maintain the backups for x years (varies by company) is also in the clear as it was the actions of a third party out of our control that erased the data. Legally we did nothing wrong as far as our efforts to meet our contractual obligations. Now, the decision not to inform the client is a bit of a different matter, but, once again, one that was made way above my head, and any breach of contract dispute that may or may not result from that decision does not involve me in any way, and is questionable in terms of it's outcome due to the working of the contract between the client and my company. Look, I know its lovely, and I wish I wasn't a party to it. If it was my choice I would inform the client and look for the best way to move forward and maintain the relationship. But it wasn't my call. Any "whistle blowing" is not protected by any laws in my country or state, and would be in direct violation of my employment contract and it's NDA, opening myself to getting my rear end sued into oblivion. I'm here at this company for the moment. I will not be here forever. But I'm making incredible money for the position I have, I'm getting trained on a huge array of cutting edge stuff, and training up on stuff as much as I can while I am here, in hopes that maybe a couple years down the line I can get a nice admin job at some Enterprise somewhere. I understand the desire to be as ethical as possible and inform the client behind my bosses back. But to do so would open me up to immense financial ruin, and would put hardship on my family. So don't sit there on a high horse arm chair layering me as to why I'm a lovely human for not heroically telling a client their archive backup is gone and nobly sacrificing myself and families financial future in the process.
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Sep 12, 2014 16:07
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I'm sorry guys. Most of you were supportive and that was awesome. I got the impression from a couple of posters that I was being judged for not informing the client, and that's what I was reacting to. I love you guys and gals in this thread. You are like the only ones I can talk to about the craziness of this job. Non tech people just glaze over and my wife does her best but doesn't have enough of a background to understand the inherent funny in Screenshot printout scan word document email attachments, and doing the needful. But she lets me touch her boobs, so it evens out. But you guys I can talk to. Plus I don't want to touch your boobs.
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Sep 12, 2014 16:38
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Buy me a drink at least.
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Sep 12, 2014 17:10
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Splashy Gravy posted:You still having this issue? Does their outlook have any PSTs from network drives open? No. Worked with Microsoft partner cloud product support for 4 hours yesterday night on this (its Office 365pro Plus as pushed out from the server) Turns out there is something corrupt in the mailbox itself that causes the local Outlook client to crash when sending a message. That's why it was happening on 2 computers. I logged into a third one, one he had never been on, freshly installed Office, configured Mail profile for him, and opened Outlook and went to send a message, and it crashed. That pointed out to us that it had to be something in the mailbox itself as it was delivered from the cloud server, as it traveled to whatever machine he was using. Unchecked cached exchange mode and put him in online mode; Resolved issue, crashes stopped. MS is now trying to figure out WTF is in his inbox or sent items that might cause this. In other weird Outlook news, I have a user who somehow managed to put the entire INBOX folder into deleted items. And I cant get it out. Halp. EDIT: http://www.microsoft.com/downloads/details.aspx?FamilyID=55fdffd7-1878-4637- Billy the Mountain fucked around with this message at 19:15 on Sep 12, 2014 |
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Sep 12, 2014 18:50
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RadicalR posted:Malformed link. Please try again? http://mfcmapi.codeplex.com/
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Sep 12, 2014 20:59
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| # ¿ Apr 25, 2024 20:59 |
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Hahahaha oh poo poo gently caress hahaha. In slightly related news the Zenith Infocom BDR monitoring website is completely offline. I now get to check the backups of 25 clients by hand. I hope that company burns.
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Sep 12, 2014 21:03
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