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Swink
Apr 18, 2006
Left Side <--- Many Whelps
Seen powershell Oneget yet? It's pretty much an apt-get style package manager. Looks great.

Windows stuff is a bit more exciting these days.

edit: install sysinternals using oneget - http://www.thomasmaurer.ch/2014/04/install-sysinternals-from-powershell-via-oneget/

Swink fucked around with this message at 02:41 on Jun 29, 2014

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Swink
Apr 18, 2006
Left Side <--- Many Whelps
Call of the day:

User: "The printer is only printing out one page of my document"
Me: "How many pages is in the document?"
User: "Errr, just one..."

Swink
Apr 18, 2006
Left Side <--- Many Whelps
Welp I just overwrote an important archival backup tape. Arcserv processed about 30% of the job before I caught it. Is there any chance I can read off the raw data in case there is still some of the old information there, or does the tape get erased before new data is written?


tl;dr write protect your archival poo poo.

Swink
Apr 18, 2006
Left Side <--- Many Whelps

spankmeister posted:

Or maybe the website is poo poo because it doesn't work on a modern browser?

Hey now. You're both right!

Swink
Apr 18, 2006
Left Side <--- Many Whelps
I once saw my CEO stuck in the Maccas drive through with a flat tire.

I could have given him a hand. I didn't.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
^ that reminds me of something I read about Facebook. Management isn't a promotion, it's a lateral move for staff who have the aptitude.

"You're a dev? You're now a dev who looks after these other devs. Don't like it? Well ok, we'll get someone else."

Swink
Apr 18, 2006
Left Side <--- Many Whelps
Hasn't team viewer started limiting connection length on the free service? I started getting booted off after 5 mins or so with a message to buy a license. Did they roll over on that?

Swink
Apr 18, 2006
Left Side <--- Many Whelps
We use Papercut for follow-me printing. Solid product, solid support.

Print in one site, drive to another and swipe there to get your jobs.

You can now email attachments to a printers email address and it'll print the attachments. It's a boon for our guys who only ever have iPads or iPhones with them.

lots of scripting potential too. Job over 100 pages? Route to the big MFD. Job over 1000 pages? Prompt the user and ask if they're sure before burning two reams of paper.

/End plug

Swink
Apr 18, 2006
Left Side <--- Many Whelps
^ Latest release added office doc support and IMAP support. (Previous was PDF and pop3 only)

Swink
Apr 18, 2006
Left Side <--- Many Whelps

Migishu posted:

SO HELP ME YOU ARE ON MY poo poo LIST

Sometimes I want to answer a call with this line.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
I work for a law firm and I'm sitting on a train, absolutely aghast at that zenith thing.

Call zenith back. Get onto their management team. Demand a better explanation than you got from the tech.(the law firm may want you to go this far or further for an explanation)

Edit - lol holy loving poo poo. 5 years of archival? Christ.

Swink fucked around with this message at 23:03 on Aug 19, 2014

Swink
Apr 18, 2006
Left Side <--- Many Whelps

Che Delilas posted:

This is the kind of thing I would hand to my boss and wash my hands of.

Oh hell yeah. This is definitely a 'call the boss' event. Client is at risk.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
I need your help goons.

I'm pushing to get a ticketing system implemented because for fucks' sake everyone needs one. All I want is to track stuff internally. Clients will still just email us the usual way.

I was met with this response:

quote:

, I'm not mad keen about either - the main reason is I'd much rather we are all in the loop by discussion rather than reading a database and mis-interpreting it. I don't believe anything we do is that complex, or we have so many of them, that it requires a database we will ignore historically (ie. no further use for down the track). Hate entering information and keeping it up to date just for the sake of it. More than happy to hear your thoughts, but would need to be convinced of its advantages for spending the time entering info...

You won't be surprised to learn that he is a manager and takes no calls. At the moment I cant think of a response that isnt "You don't know what you're talking about".

How can I 'convince' him of the merits of logging calls despite my "not complex" day job without coming off like the rear end in a top hat I desperately want to be.

Swink
Apr 18, 2006
Left Side <--- Many Whelps

Inspector_666 posted:

Does he just expect you all to memorize every detail of your cases?

No. Why would I ever need to remember anything? I should be looking forward, not backwards!

I am not new at all. I've been maintains my own documentation but we're getting another guy in and I don't want him to suffer the same environment.

I suspect boss is worried that it will expose how little work he has/does, but I don't care about him and don't need or expect him to use it.

And yes, if he doesn't change his mind I'm just going to spin something up anyway. Best to start the new guy off on the right foot.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
Well my ticketing suggestion was shot down with fervor.

His argument:

Nobody will enter data
Nobody will read the data
The data will be useless anyway, who cares about old errors?
I like the way it is now, which is an informal discussion of anything that happens to be going on (We all sit in the same room).



He trotted out the "nothing you do is that hard" line again. Which I feel like I should be offended by. It is definitely not something you should say to your staff. My desire to give a gently caress is hanging by a thread as it is.

Other staff have told me he has a habit of shutting good ideas down when they're not his, then rolling them out a few months later as his own. He IS stubborn but I don't think he's that much of a knob. I think he just sees our department differently to how I see it. Also his managerial style encourages everyone to seek out the minimum level for performance they can get away with.

Anyway I wont get too E/N about this, but the only option left is to roll my own install of something. With any luck the new guy who is starting will be on board with the idea and we can just run with it. At worst, I'll be the only person who uses the thing.

Edit - The one thing I thought he'd love - the fact that he can see at a glance everything that's on my plate - he hated that most of all! "We're in the same room, we shouldn't need a system when we can just talk to each other."

Question:
I've asked this previously, but for some reason I'm really drawn to JIRA Servicedesk :australia:. Any real reason I should favour it over Spiceworks? (I dont mind the $10 for jira ).

Swink fucked around with this message at 10:49 on Aug 21, 2014

Swink
Apr 18, 2006
Left Side <--- Many Whelps
That is good advice.

Swink
Apr 18, 2006
Left Side <--- Many Whelps

Migishu posted:

Any reason you can't go over his head?

No doubt he'll yell at you later on but hell, not like you give a gently caress.

Nobody there. Plus I don't want to go down that route. I'll just do my own thing like I always do.

That's the ironic thing - I'm pretty much left to my own devices here but I crave management and direction. Even just a little bit.

I used to not worry about it. "I can develop myself professionally". but lately I'm starting to realise I don't have that much to show for the time I've been here.

edit - except for my masters degree in corp. politics and bullshit.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
Wsus takes 10 minutes to install!

That said, wsusofflinehas been handy for getting updates and dsim'ing them into .wim images or mdt.

It works well.


ticketchat- thanks for reassuring me that I'm not insane. I keep trying to make my existing workplace better instead of just finding a new workplace.

Swink fucked around with this message at 23:10 on Aug 21, 2014

Swink
Apr 18, 2006
Left Side <--- Many Whelps
If the firm never needs to access any of that stuff, it won't be a problem.

It could happen!

Swink
Apr 18, 2006
Left Side <--- Many Whelps
We are on some kind of spamlist with messagelabs. Except our mail just gets blackholed, no NDR message or anything.

I've got no way to contact messagelabs/Symantec because we are not Symantec customers.

The only thing I can do is call a company we are trying to email, and get them to submit a ticket on out behalf.

I just got off the phone with a local bank, who told me to just fax them instead!

Swink
Apr 18, 2006
Left Side <--- Many Whelps
This is a ridiculous question:

I'm about to roll out my first Win8.1 client (Surface Pro 3). What do you do with the start menu? I was thinking of removing everything except for our ~3 main LOB applications and the Office suit.

While we're on the subject - Anyone have any input about Surface tablets? I'm struggling to find a reason they are preferable over a small laptop.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
"How do I print my favorites?"

This request violates the very nature of digital content and hurts my soul.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
I was in the elevator with a woman and she asked me what I did. I described my firm and then asked her in return.
"Accounting software" she says.

Now, this is a brand new building in Melbourne., so my mind instantly went to Xero.
"It's not Xero, is it?" I enquired, while thinking of the quintessential elevator pitch just in case this random woman was hiring.
"Quickbooks" she replies with half a smile.
I stood silently until we reached the next floor. I stepped off without another word.it wasn't even my floor.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
What IS the product that ships with Win8.1? Is it good enough as an AV or should I also install MSE next to/instead of it?

Swink
Apr 18, 2006
Left Side <--- Many Whelps
Ignore it and get on with your life. You know it's the only smart answer.

Swink
Apr 18, 2006
Left Side <--- Many Whelps

Super Slash posted:


New starter; set up machine and cabling under the desk, fit the desk arm and mount monitor, perfect.
"Oh um, could I possibly have my screen on the other side?" :v:
Unmount monitor, unbolt desk arm, shuffle machine about, re-do the lot
"Hmm... I'm not sure if it was better the old way" :v:

Ok guy, I realise you're joking but I'm going to feed you to a loving woodchipper. :mad:

I get this except they're never joking. 27" monitor on a lovely arm. It all weighs a ton.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
poo poo!

Everyone go enable the accidental deletion checkbox right now.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
Shoutout to svchost.exe that is maxing the CPU on all my servers right now. What the gently caress.

Swink
Apr 18, 2006
Left Side <--- Many Whelps

Cosmic D posted:

Check Microsoft/Sysinternals Process Explorer to find out what services are causing the bottlenecks.
https://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Its the windows update \ wueng service chucking a spaz. Maybe a bad update when down the pipe the other day. I dont even care anymore. I just gave the important servers another CPU and I'm going home.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
On the topic of training, I have to record some training vids for our processes. What is a good screen recording software for windows?

Cam studio is filled with spyware these days.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
I'm sitting here in 'static workload' land and it is just. So. Boring.

So much cool stuff happening with clouds and containers and APIs and I'm just sitting here making sure my pet servers have enough disk space.

Id put my severs in the cloud just for something to do.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
After 15 years its time to replace our internet filter\proxy... Thing. What do normal crappy business use to police traffic?

Requirements:
• Transparent to the workstation. We currently use a .pac file to handle exceptions and its a nightmare. Laptops need to traverse Work and home connections without needing to adjust proxy settings.
• Block categories of sites. Eg: blocking porn, gambling, anything that wants to give someone an .exe to download.
• Some degree of reporting so management can feel important.
• It not be a steaming pile.
• Reasonable cost for 150-175 users.

Is this kind of thing cloud based now? Appliance? Is this a category of product where there is simply nothing good available?

Swink
Apr 18, 2006
Left Side <--- Many Whelps
Thanks for the web filter suggestions so far. There's so much out there, when you don't know what's good and what's just another high-ranking piece of marketing wank, it's really tough.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
User complains all their excel documents are missing.
User is using the Open dialog within Word. Needs to switch to 'all file types'.

User complains excel documents won't open.
User is using Open dialog with Word.

Swink
Apr 18, 2006
Left Side <--- Many Whelps
It's like that dilbert bit where they have to come up with the name of the product before they actually know what the product does.

Swink
Apr 18, 2006
Left Side <--- Many Whelps


AreWeDrunkYet posted:

If the actual work is getting done, why should anyone care?

What does the IT dept even do around here? Better downsize those pricks!

Swink
Apr 18, 2006
Left Side <--- Many Whelps

lampey posted:

. You can just reanimate the tombstone object.

Active Directory and Zombies.

Swink
Apr 18, 2006
Left Side <--- Many Whelps

gently caress these things!

Swink
Apr 18, 2006
Left Side <--- Many Whelps
I'm testing 10 for out fleet of Surface Pros. I'm nervously optimistic. the desktop/Tablet mode switcher might actually work.

*About Windows that is. 100 Surface Pros is going to kill me.


What is the Bizzspark application process like?

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Swink
Apr 18, 2006
Left Side <--- Many Whelps

Ghostlight posted:

In more boring ATCI... does anybody have any suggestions on how to go about testing the strength of user's passwords?

The company board is requesting we give a report on our "resilience to cyber-attacks" after the chairman of the board almost took the company down with cryptowall, and I'm hoping to use the occasion to lobby for better password practices as almost all of our users have awful ones. It would help if I could demonstrate objectively how awful they are as I figure if they're going to shoot themselves in the foot blaming us then I want to load the gun with buckshot.


Just ask them.

Seriously.

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