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stevewm
May 10, 2005


wolrah posted:

That'd do it. Analog to analog connections often have hard to tune echo cancellation issues, and if you were also hearing some digital compression artifacts the provider was likely using G.729 or similar to the Adtran. If you're straight digital now with G.711 then you should be getting the highest quality that is technically achievable over the PSTN.

With the VoIP system connected to the analog lines, we did have a bit of echo. I had to play around with the TX/RX gains to mostly eliminate it. But you could still hear it on occasion.

No such issues with the straight SIP trunk, so yay.

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pixaal
Jan 8, 2004

All ice cream is now for all beings, no matter how many legs.

CEO's wife works in the design department. She's slow with everything and always months behind.

Catalog vendor wants high quality images of a product so they can put it in their catalog, CEO's wife makes our catalog and keeps everything on a local cheap USB drive plugged into *~her mac~* (this is all at the house and nothing is company owned).

So I reach out to her for the images, I get an email with all 20 attached and automatically resized to like 150x150 because email size.

I tell her to upload to google drive and I'll get them on the FTP since she hates the FTP and loves google drive, and she's the reason we added it as a 4th cloud storage that we pay for.

She's too busy these are full 8000x8000 images that's high enough quality for anything. I tell her her email client resized them no reply. Customer service manager is now in the room because he's been CCed on all of this and he needs the images for the customer 20 minutes ago.

I give her a call, rings for a bit then goes to voicemail. I call back, right to voice mail. Clearly ignoring my calls. CEO doesn't seem to be in today. Customer service manager was also dumped right to voice mail, and we had someone else try and it says that extension cannot be reached press 9 to leave a voicemail.

She has unplugged her company issued VOIP phone. I know her internet isn't out, I can see she is logged into the VPN still, and I can ping her mac.

Game plan is to upload the lovely res and hope the customer doesn't notice until tomorrow when we hopefully have a higher res copy. I think this is a bad idea, but I'm not sure the best way to smooth things over and I have a ton of email covering my rear end (that doesn't really matter because CEO's wife). All that will come of this is CEO saying he'll speak with her then he'll come back and say something about unreasonable deadlines and leave it at that.

(These images were supposed to be finished, on the server, for November)

Samizdata
May 14, 2007


Super Slash posted:

Some dick hole decided to move our DHCP server from Hyper-V to vSphere, and wanted to alter its configuration beforehand but cocked it up by blowing out the formatting of the config file (I think we use ISC?) so we had ~problems~ in the morning.

Nothing overly difficult to overcome but its more the fact of some guy from another site going "Yo dudes imma change some stuff hold onto yer butts" with no drat notice.

The IT version of "Hey, hold my beer"?

Ugato
Apr 9, 2009

We're not?

Samizdata posted:

The IT version of "Hey, hold my beer"?

More accurate is probably someone standing on a roof yelling ďEY CHECK IS poo poo OUTĒ

Hold my beer usually implies some sort of competition.

Irritated Goat
Mar 12, 2005

I'm the tag team champion!

poo poo pissing me off:

User demands we replace a device cause it isn't working in Program B. It works fine in the test software AND Software A. I hand it off to Program B's group. They tell me to replace the device too.

I'm the desk jockey in IT. You're not. Let me handle when it's time to replace a device. Thanks.

ratbert90
Feb 12, 2009
JUST FUCKING STOP, JESUS H. CHRIST


I got to send my first Dear John letter to a company I interviewed for. It felt good.

stevewm
May 10, 2005


For fucks sake.. A vendor we work with launched new quoting software. On occasion some installations of it throw up a .NET error. The vendors fix is to have you change the shortcut to always run the software as admin instead of fixing the actual issue.

The problem with this being none of our users are allowed admin, ever. I'll be damned if I am going to change that to accommodate one vendor. Their old software worked better in this regard. Only required admin for installation. But could run and update itself without it.

Paladine_PSoT
Jan 2, 2010

If you have a problem Yo, I'll solve it.


stevewm posted:

For fucks sake.. A vendor we work with launched new quoting software. On occasion some installations of it throw up a .NET error. The vendors fix is to have you change the shortcut to always run the software as admin instead of fixing the actual issue.

The problem with this being none of our users are allowed admin, ever. I'll be damned if I am going to change that to accommodate one vendor. Their old software worked better in this regard. Only required admin for installation. But could run and update itself without it.

"Normal operation of this software including but not limited to end-user operation and updating must not require local administrative privileges" is a line that should be in every spec, period.

Avenging_Mikon
May 25, 2010

Service Desk Bunny
How can I help you?


I've finally decided what I hate most about our ancient-rear end ticketing system. You can't attach anything to a ticket until after it's been assigned.

skooma512
Feb 8, 2012

You couldn't grok my race car, but you dug the roadside blur.

Methylethylaldehyde posted:

If your next post isn't "So I filed the paperwork at lunch today" I'm gonna be so disappointed with you.

So I mailed the paperwork at lunch today.

I always get worried Iím making mistakes on these things. I put in probably way more material than they really care about and attached explanations as to why itís there.

Antioch
Apr 18, 2003


Grimey Drawer

skooma512 posted:

So I mailed the paperwork at lunch today.

I always get worried Iím making mistakes on these things. I put in probably way more material than they really care about and attached explanations as to why itís there.

stevewm
May 10, 2005


Paladine_PSoT posted:

"Normal operation of this software including but not limited to end-user operation and updating must not require local administrative privileges" is a line that should be in every spec, period.

In a perfect world I would. But unfortunately there are no specs, or anything like that. We are distributors for many different vendors, every one of which has different software for quoting and ordering their products. The majority of them have went web based, but one or two have made a step backwards. Customers basically dictate which vendors we use, so we are forced to use the vendor's software, or not make the sale.

The error is obviously permission related, I'll just track it down with Process Monitor... Just pisses me off that I have to.

ChubbyThePhat
Dec 22, 2006



skooma512 posted:

So I mailed the paperwork at lunch today.

I always get worried Iím making mistakes on these things. I put in probably way more material than they really care about and attached explanations as to why itís there.

There you go. Get that money my dude.

Pissing me off: Ransomware on network was not properly cleaned and tried to spring up again after rebooting a server. I was up til 4am fixing and cleaning the goddamn host last night.
Not pissing me off: Slept til noon today and just walked in to finish the last couple hours of the day.

The Fool
Oct 16, 2003



ChubbyThePhat posted:

Pissing me off: Ransomware on network was not properly cleaned and tried to spring up again after rebooting a server. I was up til 4am fixing and cleaning the goddamn host last night.

Why was this server not immediately flattened when it was compromised?

ChubbyThePhat
Dec 22, 2006



The Fool posted:

Why was this server not immediately flattened when it was compromised?

Boy would I love to know the answer to this question. Neither me nor my company were responsible for it and I honestly didn't care enough to follow the trail of bullshit to see who hosed it up.

Sefal
Nov 8, 2011

This post is useless. It's useless
It's all useless

Grimey Drawer

ChubbyThePhat posted:


Not pissing me off: Slept til noon today and just walked in to finish the last couple hours of the day.

I'm glad you got some rest.

The Iron Rose
May 12, 2012

ASK ME ABOUT BEING A NEO-LIBERAL DEATH CULT APOLOGIST!


stevewm posted:

For fucks sake.. A vendor we work with launched new quoting software. On occasion some installations of it throw up a .NET error. The vendors fix is to have you change the shortcut to always run the software as admin instead of fixing the actual issue.

The problem with this being none of our users are allowed admin, ever. I'll be damned if I am going to change that to accommodate one vendor. Their old software worked better in this regard. Only required admin for installation. But could run and update itself without it.

How do you usually deploy software? PDQdeploy and SCCM both let you run applications within the system context.

Paladine_PSoT
Jan 2, 2010

If you have a problem Yo, I'll solve it.


Im working on a preparation for go live on a service in a week. I currently have 21 active SFB conversations about 21 different things. It has been like this all day, I didn't bother to count when it was at its peak.

Thanks Ants
May 21, 2004

Bless you, ants. Blants.




Fun Shoe

Itís good when you book a day a couple of weeks in advance and then your client wants to push it back with about 24 hours notice, and just assumes that weekend work is a thing that we want to do, and that it wonít cost any extra.

pixaal
Jan 8, 2004

All ice cream is now for all beings, no matter how many legs.

Magical equipment fairy showed up. Last IT manager loved to store old hardware wherever he could find space in another department that wasn't paying attention.

From behind filing cabinets in accounting that were at a 90 degree angle leaving some inaccessible space behind someone located a box containing:

A dozen early Wacom tablets of various models.
2 USB scanners with acceptable res (both still supported on modern OSes and I know of someone that needed a scanner but can't get it approved, they can have the 10 year old scanner that works perfectly fine, 300dpi at 2400x4000 is good enough for documents).
3 serial scanner guns that look beat to hell and I doubt work.
8 keyboards with missing keys,
~30 PS/2 mice and finally 3 serial fax modems.

I am so confused by the crazy spread of years these items must have been retired. He must have held onto some of this stuff then decided to move it.

DACK FAYDEN
Feb 25, 2013

Bear Witness

pixaal posted:

2 USB scanners with acceptable res (both still supported on modern OSes and I know of someone that needed a scanner but can't get it approved, they can have the 10 year old scanner that works perfectly fine, 300dpi at 2400x4000 is good enough for documents).
You have just made a friend for life.

AlternateAccount
Apr 25, 2005
FYGM

Panthrax posted:

It's not even a feature discrepancy. We pay something like $28k/year for slack and I'm pretty sure the plus version, at $50k+ won't do what I need, which is import private channels and dms. They do have a SCIM API to bulk change emails though. Don't know if you can bulk enable accounts though. I doubt the bosses are keen on spending an extra 25k/year to save me from some carpal tunnel though.

Why would you expect Slack to dump you out historical chats and DMs when access to such data explicitly requires a legal discovery request?

dogstile
May 1, 2012

fucking clocks
how do they work?


Thing that is royally pissing me off, old company just made people redundant, the only people laid off were the people who have ever stood up for their team (my old manager) or raised concerns about HR overstepping its boundaries.

I know it doesn't concern me anymore (and hell i shouldn't even know) but this makes my blood boil.

Virigoth
Apr 28, 2009

Give me the axe.
We need more guts.


Accounting is considering giving 4 people on our team of ~16 that got unplanned "good job" raises for completing a giant project that saved us 1m+ a year a 0% raise during annual review because "well they already got one and budgets are tight and other people deserve bigger raises". My boss told me this face to face right before I got on a plane (good of him to do it in person IMO) and he was red in the face since he just found out. It might be for me seeing how this all plays out in a month or so.

ChubbyThePhat
Dec 22, 2006



Virigoth posted:

Accounting is considering giving 4 people on our team of ~16 that got unplanned "good job" raises for completing a giant project that saved us 1m+ a year a 0% raise during annual review because "well they already got one and budgets are tight and other people deserve bigger raises". My boss told me this face to face right before I got on a plane (good of him to do it in person IMO) and he was red in the face since he just found out. It might be for me seeing how this all plays out in a month or so.

What the gently caress

Virigoth
Apr 28, 2009

Give me the axe.
We need more guts.


ChubbyThePhat posted:

What the gently caress

I forgot to mention I'm also probably getting a promotion at the same time with it's additional money not being impacted. loving weird day.

22 Eargesplitten
Oct 10, 2010
I'm conducting an experiment to see if removing your shitty avatar will improve your shitty taste in black metal

When you find the person in accounting that said that, tell them that your budget was tight and you needed a bigger raise.

Hungry Computer
Nov 12, 2008



College Slice

A few weeks ago our helpdesk people started sending out emails that are nothing but a screenshot of a ticket when they want to draw attention to that ticket, sometimes with a line highlighted to tell you why they're trying to being attention to it. Nevermind the fact that the ticketing system already sends out an email with all the pertinent info, with a handy hyperlink to the ticket. It was annoying, but I didn't see any reason to say anything about it.

Then last week they started using ticket screenshots as the only info included in outlook events, if the event is related to a ticket.

Today they submitted a ticket that was a screenshot of another ticket with a line of the description highlighted.
https://twitter.com/infinite_scream...099298851753984

I usually try not to make a big deal of other people's pay, but I'd be lying if I said it didn't bother me that these people make more than I do. (same pay scale, they've been here years longer)

Hungry Computer fucked around with this message at Feb 23, 2018 around 18:30

Jaded Burnout
Jul 10, 2004


dogstile posted:

Thing that is royally pissing me off, old company just made people redundant, the only people laid off were the people who have ever stood up for their team (my old manager) or raised concerns about HR overstepping its boundaries.

I know it doesn't concern me anymore (and hell i shouldn't even know) but this makes my blood boil.

I worked for a place where redundancies happened and there was an "impartial" scoring procedure which they totally didn't skew at all so they could keep the christians and drop the atheists, thinking they could hide it behind only releasing the group average.

Only problem is, if you scale one person up way higher than they should be and everyone else gets together, they can calculate that person's scores using theirs and the average. This person who'd just made senior got marked twice as high as everyone else even on things they'd never done.

Inspector_666
Oct 7, 2003

benny with the good hair


One of our softphones is having issues with the latest version of Chrome. The vendor's response is to downgrade several versions and see if it works.

Downgrading Chrome is extremely not supported by Google to the point where finding an offline installer is proving impossible unless i want to trust s0ftware.com or the like, and even then I have no idea how to turn off the auto-update feature like in Firefox.

Why can't things just loving work.

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Thanks Ants
May 21, 2004

Bless you, ants. Blants.




Fun Shoe

Inspector_666 posted:

Why can't things just loving work.

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