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tactlessbastard
Feb 4, 2001

Godspeed, post


Fun Shoe

I'm probably the one pissing help desk off but I keep getting new hires that don't have the correct access rights in our Oracle set up. I put in a ticket to global corporate help desk (mandatory) when I'm at work (3pm to 5am CDT) and the next day when I come in I always have two emails from help desk.

Email 1, 8am:

quote:

Restating what I said in the ticket. "Need to confirm that this is your issue."

Email 2, 10am:

quote:

Ticket closed, no feedback from user.


Aw hell no

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DelphiAegis
Jun 21, 2010


Nothing pisses me off more when a ticketing system is used to track how many tickets are closed, rather than how many issues are resolved.

gently caress that support queue and any manager that supports that way of thinking.

xzzy
Mar 5, 2009

wakey wakey to
this bowl of tasty


Yams Fan

Well it's easy to get a number for closed tickets. Natural language processing is still a ways off from being able to parse the notes to determine if the resolution was satisfactory.

But managers aren't paid to give a gently caress, if the weekly plots show them getting good numbers it's case closed, job done, where's my bonus.

Lum
Aug 13, 2003



Joe's boss tried to set up a user on the FTPS server out of hours. He couldn't figure out how to do it, but turned off the IP address check on the data channel in attempting to make it work.

I don't even give a gently caress any any more. I've told him in an email that it will risk leaking data until he turns it back on. He can log in and fix it.

E: This is the same guy who lost a ton of data by overriding my failsafe script last week after it tripped to prevent data loss. I need to come up with a fake name for him too.

Lum fucked around with this message at 00:13 on Oct 17, 2020

Volguus
Mar 3, 2009


Speaking of machine learning, what pissed me off today is having to convert a machine learning python application into c++. Using the c++ API of the library (ONNX in this case) is easy enough. Preparing the data to be fed to the black magic that happens there is a loving nightmare. It's python, it's numpy, it's scipy, there're algorithms, complicated algorithms written in those libraries that may or may not have equivalent in c++. And then you have to deal with the python specific crap (or numpy, no idea who does what in there).
Have an array of 100x100 of floats, called dm (yes, all the variables are cryptically named, because gently caress you), send it to scipy like this: ndimage.measurements.center_of_mass(dm > 0) ends up in there as an array of 100x100 of bools that have true where dm had a value > 0 and false otherwise. loving hell. I just wanna scream into the void, but for now I'll just settle for some beer and hoping to forget that python, numpy and this entire crap exists by tomorrow. Monday it'll be another day.

xzzy
Mar 5, 2009

wakey wakey to
this bowl of tasty


Yams Fan

Numpy is a black hole where you irretrievably convert optimism into confusion.

Like it seems like the perfect solution to some number crunching you have to do.. and somehow you never get a working or maintainable script out of it. I think I've finally taught myself to never ever consider it again.

TheParadigm
Dec 10, 2009



Lum posted:

E: This is the same guy who lost a ton of data by overriding my failsafe script last week after it tripped to prevent data loss. I need to come up with a fake name for him too.

How bout 'humpty dumpty'?
as in, you know, the cautionary children's tale of 'humpty dumpty logged into a firewall?'

Volguus
Mar 3, 2009


xzzy posted:

Numpy is a black hole where you irretrievably convert optimism into confusion.

Like it seems like the perfect solution to some number crunching you have to do.. and somehow you never get a working or maintainable script out of it. I think I've finally taught myself to never ever consider it again.

Maintainability is never a concern for these people. It has good and complicated algorithms in there that do poo poo, this is why they use it. Tomorrow ... the hell with tomorrow, let others deal with the junk.

Lum
Aug 13, 2003



TheParadigm posted:

How bout 'humpty dumpty'?
as in, you know, the cautionary children's tale of 'humpty dumpty logged into a firewall?'

Half tempted to call him Kyle, because he keeps punching holes in things

Weedle
May 31, 2006




TheParadigm posted:

How bout 'humpty dumpty'?
as in, you know, the cautionary children's tale of 'humpty dumpty logged into a firewall?'

https://youtube.com/watch?v=FeeVlNtO3Yg

stevewm
May 10, 2005


Hmmm.. decisions, decisions.

At a new store we are building, I have the ability to get fiber from a local outfit. But I have a conflict of interest.... The owners of this local fiber outfit also own and operate a small store of the same type we are building. In fact their fiber/ISP NOC is in the same building as their store. They are a "hole in the wall" type store, and we are a 25k sq.ft. "big box" style store, and building only 1 mile from them.

So... I can get fiber. But we will likely be putting the other half of their company out of business.

angry armadillo
Jul 26, 2010


Today I found out my direct report

-Came in on the weekend to help with someone doing something particular - good work, didn't need to be asked, wonderful.
-Brought his dog with him, we are a secure site & have working dogs. He has been told not to do this, yet did it again.


why does this always happen

Potato Salad
Oct 23, 2014

Nobody Cares




Tortured By Flan

is this employee doing any of the weird "this dog is a service dog I swear" routine

angry armadillo
Jul 26, 2010


nah, it's more "I have a great dog look at my dog give me attention"
and "I was in one of the peripheral buildings so I didn't think I was really 'on site' so I thought it would be ok"

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The Iron Rose
May 12, 2012

Cat Army


angry armadillo posted:

Today I found out my direct report

-Came in on the weekend to help with someone doing something particular - good work, didn't need to be asked, wonderful.
-Brought his dog with him, we are a secure site & have working dogs. He has been told not to do this, yet did it again.


why does this always happen

Of these two things I’d be more annoyed at the weekend one. Unless he was already scheduled to work that day (or gets OT), you shouldn’t be encouraging your direct reports to work above and beyond their standard working hours. Whatever it is he helped with, I’m sure it could wait until Monday.

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