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Methylethylaldehyde
Oct 23, 2004

BAKA BAKA


Kyrosiris posted:

And they give you the latitude to actually pursue that? Must be nice.

Yeah, normally it's "We expect 20% of your time to be self-improvement time. Do that work on nights you're not working late and weekends you aren't already in the office for."

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xzzy
Mar 5, 2009



When the 20% concept swept the industry 10+ years ago my employer decided they liked the idea of getting more innovation out of employees, but my manger at the time hosed it up and restricted it to 20% of one day of the week, only if there were no open tickets and it was a Friday.

So it died and was never mentioned again.

Thanks Ants
May 21, 2004

#essereFerrari


"We're big on training, but customer work comes first!"

Ah! Well. Nevertheless,

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!



We had a page customized in some software that we run, by a third-party outsourced dev sweatshop.

They used radio buttons for EVERYTHING

When you click any button a second time, it keeps adding the item to the main list.

I don't want to know what we got charged for this.

Farking Bastage
Sep 22, 2007


I just had a member of the helpdesk tell me in writing that I should "call the customer for info" after he sent my group a ticket with no location, asset ID, or phone number. I looked and the NAC's were kicking his password back so I walked him through resetting it.

I'm a network engineer. I might be in jail soon for doing unspeakable things to a certain helldesk jockey.

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.


TheParadigm posted:

Alright, I'll bite! That sounds like a pain in the butt if you can't manage a steady residential connection, but also tons of yelling at providers to fix their stuff. Got any stories?

how the hell did you swing the improvement time though? Work that respects that is rare AF. seniority? in writing as part of the work schedule/contract? The mind boggles.

It's a company policy, and since it's written down I hold them to it. But I've never hand any pushback from my managers about it.

I think it comes down to one's comfort level with holding personal boundaries. I know others in my role who won't leave their house without laptop and cell phone in case they get paged on evenings and weekends even when not on call where I'm like "yeah, nah." Same with this personal training time. I said, "I'm gonna learn abc because it looks cool." My manager said, "You should learn xyz because it'll help your customer." "Sure, I'll learn xyz but in my personal development time I'm going to learn abc."

Kyrosiris posted:

And they give you the latitude to actually pursue that? Must be nice.

I think it all boils down to why I love working here in the first place: Everyone treats everyone else like grownups and assumes positive intent. If your work is getting done well and your manager doesn't have to wonder about you or what you are doing then go nuts. Feel free to log in from your local beach. Take three weeks off to tour Italy. Take the afternoon off on a whim because your calendar is clear and you are (mostly) caught up. I think everyone here gets that the work will always be here and the job will greedily take whatever you consume plus twenty percent.

Come work here. There's candy.

And re: call center stuff I was using Amazon Connect in the attempt to unify all of our phone numbers under a single phone number. The plan was to get a google voice number and the build a phone tree that redirects the call to various family members' numbers:

- Press 1 for Agrikk
- Press 2 for Mrs Agrikk
- Press 3 for AgrikkKid1 apple watch
- Press 4 for AgrikkKid2 apple watch
- Press 5 for Agrikk Landline
- etc

but I lost interest once I realized how many Lambda functions there were to write.

Volguus posted:

How much could such a thing cost? Minimum? Maximum? I presume you've done it in some cloud (perhaps AWS itself? or did you join the dark side of Azure?).

The cost as I built it was approximately $20,000 a month. But I was designing it for performance, not cost efficiency. By far the biggest expense is the three r5.4xl and one r5.xl RDS SQL Server Standard databases. If I were a paying AWS customer and I was cost sensitive, I'd opt for SQL on EC2 and could also shave 25% by opting for a savings plan or RIs. I'd also opt for autoscaling on the IIS pool to cut down the number of instances running on off hours and tweak the size of the memcached node better.

Agrikk fucked around with this message at 20:01 on May 10, 2021

CollegeCop
Jul 11, 2005

You're right. I'm not a real cop. Those are imaginary handcuffs. And in a minute, we'll be going to the make-believe jail.

Jesus. loving. Christ.

Hey local desktop - Do you think you could spend 15 minutes with new hires and walk them through the basics of the computer you are handing them, instead of sliding it across the desk and saying "Here's a computer. Call the help desk if you need help. Bye."

I just spent over an hour with a guy getting him logged into his computer, connected to his home network, connected to the vpn, and getting Office setup so he can use Outlook and Teams.

He was in the office ALL loving DAY yesterday for onboarding. Somebody could have sat down and gone over all this stuff in person, but instead he was referred to the Help Desk, so we could guess what he was seeing on his screen.

Oh, and his missing O365 licensing would have been discovered and taken care of yesterday.

Sheesh.

Sickening
Jul 15, 2007

Black summer was the best summer.

A desktop guy dumping work and responsibility on the helpdesk is a little funny.

CollegeCop
Jul 11, 2005

You're right. I'm not a real cop. Those are imaginary handcuffs. And in a minute, we'll be going to the make-believe jail.

Sickening posted:

A desktop guy dumping work and responsibility on the helpdesk is a little funny.

It has been happening with greater frequency with Covid WFH. They have the user RIGHT loving THERE in front of them. They hand them a laptop (and login information, if they remember) and send them home with the help desk number.

And some of these users shouldn't even be in the same room as a computer, much less using one. A fact which would be pretty obvious if they sat down for 15 loving MINUTES with new users.

GreenBuckanneer
Sep 15, 2007




CollegeCop posted:

It has been happening with greater frequency with Covid WFH. They have the user RIGHT loving THERE in front of them. They hand them a laptop (and login information, if they remember) and send them home with the help desk number.

And some of these users shouldn't even be in the same room as a computer, much less using one. A fact which would be pretty obvious if they sat down for 15 loving MINUTES with new users.


I am also dealing with that at my helpdesk. It's pretty irritating.

regulargonzalez
Aug 18, 2006
UNGH LET ME LICK THOSE BOOTS DADDY HULU YES YES GIVE ME ALL THE CORPORATE CUMMIES ADBLOCK USERS DESERVE THE DEATH PENALTY, DON'T THEY DADDY?
WHEN THE RICH GET RICHER I GET HORNIER


CollegeCop posted:

Jesus. loving. Christ.

Hey local desktop - Do you think you could spend 15 minutes with new hires and walk them through the basics of the computer you are handing them, instead of sliding it across the desk and saying "Here's a computer. Call the help desk if you need help. Bye."

I just spent over an hour with a guy getting him logged into his computer, connected to his home network, connected to the vpn, and getting Office setup so he can use Outlook and Teams.

He was in the office ALL loving DAY yesterday for onboarding. Somebody could have sat down and gone over all this stuff in person, but instead he was referred to the Help Desk, so we could guess what he was seeing on his screen.

Oh, and his missing O365 licensing would have been discovered and taken care of yesterday.

Sheesh.

I have a NEW HIRE README doc on my images that lives in c:\users\public\public desktop that goes over the basics (vpn, logging timesheets, various application set up and usage, etc). I still get those calls but I just refer them to the document. (If they lie and say, "it still doesn't work" when I know they haven't even looked at it, I ask what step # for email setup (or whatever) they are stuck on, that usually calls their bluff). Saves a ton of time.

E: if you don't build your images yourself, talk to whoever does and ask them about including a doc. Or ask whoever manages your gpos about pushing it out. Or, just have a doc handy that you can email to users who call about basic setup stuff.

regulargonzalez fucked around with this message at 14:59 on May 11, 2021

GreenBuckanneer
Sep 15, 2007




regulargonzalez posted:

I have a NEW HIRE README doc on my images that lives in c:\users\public\public desktop that goes over the basics (vpn, logging timesheets, various application set up and usage, etc). I still get those calls but I just refer them to the document. (If they lie and say, "it still doesn't work" when I know they haven't even looked at it, I ask what step # for email setup (or whatever) they are stuck on, that usually calls their bluff). Saves a ton of time.

E: if you don't build your images yourself, talk to whoever does and ask them about including a doc. Or ask whoever manages your gpos about pushing it out. Or, just have a doc handy that you can email to users who call about basic setup stuff.

Getting engineering to make something like that at our place, and having it vetted and added to the image when someone up above handwaves it going "that's what the helpdesk is for"

Sickening
Jul 15, 2007

Black summer was the best summer.

CollegeCop posted:

It has been happening with greater frequency with Covid WFH. They have the user RIGHT loving THERE in front of them. They hand them a laptop (and login information, if they remember) and send them home with the help desk number.

And some of these users shouldn't even be in the same room as a computer, much less using one. A fact which would be pretty obvious if they sat down for 15 loving MINUTES with new users.

Nobody wants to deal with the users. Nobody. If they can pass the buck, they often will. The trick is to not be where the buck can't be passed, IE the helpdesk.

regulargonzalez
Aug 18, 2006
UNGH LET ME LICK THOSE BOOTS DADDY HULU YES YES GIVE ME ALL THE CORPORATE CUMMIES ADBLOCK USERS DESERVE THE DEATH PENALTY, DON'T THEY DADDY?
WHEN THE RICH GET RICHER I GET HORNIER


GreenBuckanneer posted:

Getting engineering to make something like that at our place, and having it vetted and added to the image when someone up above handwaves it going "that's what the helpdesk is for"

That's an advantage of working for a country government I suppose. While we all have our niches, everyone in the IT dept kind of does everything and it's pretty informal. I build the images and can do basically what I want with them, but I could just as easily run two offices over and ask the server / ad specialist to push the doc out via gpo and that would require maybe a 5 minute chat with our boss.

Thanks Ants
May 21, 2004

#essereFerrari


I get that users are a pain in the arse but if you're giving them a laptop to login to and Outlook doesn't just set itself up then you want to fix that with a few minutes of policy settings rather than getting annoyed at another support team or whatever.

SlowBloke
Aug 14, 2017


It’s 2021, if you don’t have autopilot or a provisioning profile that sets at least outlook, OneDrive and teams on first boot, it means that both help desk and client support are not doing their part, help desk demanding automation and client support setting it up.

Naramyth
Jan 22, 2009

Australia cares about cunts. Including this one.

regulargonzalez posted:

I have a NEW HIRE README doc on my images that lives in c:\users\public\public desktop that goes over the basics (vpn, logging timesheets, various application set up and usage, etc). I still get those calls but I just refer them to the document. (If they lie and say, "it still doesn't work" when I know they haven't even looked at it, I ask what step # for email setup (or whatever) they are stuck on, that usually calls their bluff). Saves a ton of time.

E: if you don't build your images yourself, talk to whoever does and ask them about including a doc. Or ask whoever manages your gpos about pushing it out. Or, just have a doc handy that you can email to users who call about basic setup stuff.

That’s a solid idea. I have a bunch of how to docs that I have out on the common drive. I should add a shortcut to that folder.

In other news, patch Tuesday broke the reading pane in outlook for 2 users. Both got fixed by a rollback posted on Reddit.

Varkk
Apr 17, 2004




Was about to ask who else is being hit by EX255650 with Office 365.
I am also spending my morning fighting with a new PaperCut deployment at the same time.

GreenBuckanneer
Sep 15, 2007




No one at my place wants to do documentation. We have Jira, we could just use confluence. No instead the documentation is either onenote, wikimedia, or some guy's text file. Maybe someone makes a PDF

we're a gov contractor

klosterdev
Oct 10, 2006

Na na na na na na na na Batman!

Varkk posted:

I am also spending my morning fighting with a new PaperCut deployment at the same time.

Ahahahaha good luck with their support

regulargonzalez
Aug 18, 2006
UNGH LET ME LICK THOSE BOOTS DADDY HULU YES YES GIVE ME ALL THE CORPORATE CUMMIES ADBLOCK USERS DESERVE THE DEATH PENALTY, DON'T THEY DADDY?
WHEN THE RICH GET RICHER I GET HORNIER


We're considering moving from Spiceworks to Monday for ticketing and to have an all in one PM system. Any thoughts on / experience with Monday?

The Fool
Oct 16, 2003



Anything that gets you off of spiceworks is good

Thanks Ants
May 21, 2004

#essereFerrari


The Fool posted:

Anything that gets you off of spiceworks is good

ChickenOfTomorrow
Nov 11, 2012

god damn it, you've got to be kind





gods, I'd love to have the time and authority to write documentation of all the poo poo I'm supposed to teach people how to do. instead I get ignored if I tell someone how to do something and it doesn't match their preferred method.

Thanks Ants
May 21, 2004

#essereFerrari


Microsoft are alright at pushing out new features but I wish they’d give a single gently caress about management. The Teams PowerShell module is a mess - v2 only came out a couple of months back and it doesn’t always work properly with PowerShell 7, and doesn’t support delegated admin access unlike the recent v2 of the Exchange Online module which is excellent.

This wouldn’t be annoying if I hadn’t had to use it for the past couple of days trying to get some meeting rooms working properly, where it seems to matter which order you enable certain features as the ability to do that goes away as soon as you enable the account as a meeting space.

Fun.

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SlowBloke
Aug 14, 2017


Thanks Ants posted:

Microsoft are alright at pushing out new features but I wish they’d give a single gently caress about management. The Teams PowerShell module is a mess - v2 only came out a couple of months back and it doesn’t always work properly with PowerShell 7, and doesn’t support delegated admin access unlike the recent v2 of the Exchange Online module which is excellent.

This wouldn’t be annoying if I hadn’t had to use it for the past couple of days trying to get some meeting rooms working properly, where it seems to matter which order you enable certain features as the ability to do that goes away as soon as you enable the account as a meeting space.

Fun.

Weird, the only thing that our meeting room kit from crestron required is exchange ops, nothing from teams. I can confirm that the plug-in is far from optimal but it’s almost a decade younger than exo one so I’m not that surprised really(exo still doesn’t support u2f/Fido properly, that really grinds my gears).

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