|
Weedle posted:felt like making GBS threads myself every time i had to talk to our SHI rep. thanks for nothing, gareth Is SHI PC Mall or did they just rip off every design asset they had?
|
#
?
Sep 1, 2021 11:16
|
|
|
|
| # ? Sep 17, 2021 04:35 |
|
|
We have like....250+ locations for our company on our Cisco account. We have 2 locations, one here and another in Seattle. I asked if the other 250 could be removed (the Seattle one isn't even on there, who knows what company these locations all belong to). After opening a ticket and a week full of back and forth emails, it never gets resolved. I get an email from Cisco asking how they did and I give them all VERY UNSATISFIED scores. Hello Bob, Thank you reaching cisco for issue. You have given very poor CSAT score ,but for your issue I have involved concerned team and they did needful on your below request as we have dependency on cross functional team but I tried my level best to resolve ASAP. It was my pleasure in assisting you with this service request and I look forward to working with you again in the future. What is 'level best'? That's a new one to me.
|
|
#
?
Sep 1, 2021 11:18
|
|
|
Is there any way you can just lie about having gotten two quotes?
|
|
#
?
Sep 1, 2021 11:22
|
|
|
Bob Morales posted:We have like....250+ locations for our company on our Cisco account. We have 2 locations, one here and another in Seattle. Level best is a common idiom here in the UK at least. I don't know the origin but it just means "best".
|
|
#
?
Sep 1, 2021 11:32
|
|
|
"level best" means they tried their best. it's a phrase in British English and Indian English.
|
|
#
?
Sep 1, 2021 11:32
|
|
|
I'm American and it's still a recognizable phrase to me. Now that I think about it, it doesn't seem particularly comprehensible, but it's not unheard of here.
|
|
#
?
Sep 1, 2021 11:34
|
|
|
"i did all i could, please don't gently caress over my score because my organization is a mess"
|
|
#
?
Sep 1, 2021 11:37
|
|
|
I would probably say, as a Brit, you'd use level best typically to express you have tried really hard, yet somehow still failed.
|
|
#
?
Sep 1, 2021 12:47
|
|
|
Bob Morales posted:Back and forth email or call about what I want etc etc. two days later I had usable quotes, then I have to enter them into Dynamics, someone in purchasing has to process the order.... Oh look, another Dynamics goon.  Hopefully your version is better than the flaming turd that my company pays $3k a license for. It's bad enough that I've almost tried to finagle my way into a C/AL developer's license to dig into their tables and queries and how the gently caress the MSP that takes care of the NAV backend runs things. And we're on 2013.We don't even use...90% of the functions available. You can attach files to a customer or a job! But the process is obtuse, not intuitive, and a general pain in the anus. You can have job templates based on the job resource in the sales order! But does anybody ever get granular enough to do it? Nah. (Case in point - we do a lot of glass rooms, four-season rooms, sunrooms, whatever you wanna call 'em. They all share a common material list of about fifteen items and ten resources. I have suggested, multiple times, that we make a pair of resources - one for white and one for bronze - that have those fifteen common items already in the template and you just have to enter quantities and take off what you need, then throw in the windows and bob's your uncle. Not a muscle moved.) D34THROW fucked around with this message at 14:08 on Sep 1, 2021 |
|
#
?
Sep 1, 2021 14:05
|
|
|
Thanks Ants posted:Is there any way you can just lie about having gotten two quotes? You have to attach them to the purchase request or you get punched in the dick
|
|
#
?
Sep 1, 2021 15:00
|
|
|
D34THROW posted:Oh look, another Dynamics goon. I've done two ERP implementations of other systems but never really used Dynamics. We are using D365 here but thankfully I don't have to deal with any of it other than making sure users exist and have passwords.
|
|
#
?
Sep 1, 2021 15:01
|
|
|
“Too aggressive in meetings” gently caress you so very much. A sentiment that I realize may confirm the feedback but when you literally get “you talk too much” I’m not entirely sure how else I’m meant to react. If I was a man this poo poo would be “congrats on taking leadership” and I’m usually right too! Literally a no win scenario. Sorry I don’t like having pointless meetings with nothing coming from them, by all means keep bikeshedding how maybe this time devs will magically understand how to kubernetes without us telling them anything.
|
|
#
?
Sep 1, 2021 19:14
|
|
Cat Army
|
The Iron Rose posted:“Too aggressive in meetings” I get called out for this ALL THE TIME. I'm getting better at smoothing out my language to account for fragile egos, and frankly I've spent a TON of effort in the last five years doing that. I still spend a lot of time finding alternative ways to say things in "business speak" that get the point across without pissing people off, but I hate managing people's feelings. I probably always will. It blows me away that people are offended by facts, and you can't just directly state how things are and get to work on making it better. But that doesn't change that I think it's absolute horseshit that I can't just state facts. Like one time I got called out for saying that "Team X puts their entire focus on 'defects', and that is to the detriment of the product because usability issues where the product is 'working as designed' drive 10 times the customer churn. Just because it's not broken doesn't mean it's designed correctly. The most impactful defect they reported in the last three years doesn't even break into the top ten issues driving churn. Only two break the top twenty. We should expand our reporting to include all problems, not just defects." This was a provable, solid fact I backed up with evidence, and yet I got called out by my boss's boss because the team lead for Team X was offended that I called out his work as insufficient, and whined about it. Frankly, gently caress that guy. All he has to do is adapt his methodology to start tracking ALL issues instead of the narrowly-defined 'defect' and his numbers would go through the roof. I'm throwing you a bone here, man. The sexism portion of your case doesn't apply to me, and I'm absolutely not downplaying that. That poo poo SUCKS. I'd go nuts if I had to put up on that on top of massaging fragile egos.
|
|
#
?
Sep 1, 2021 20:19
|
|
|
ConfusedUs posted:"Team X puts their entire focus on 'defects', and that is to the detriment of the product because usability issues where the product is 'working as designed' drive 10 times the customer churn. Just because it's not broken doesn't mean it's designed correctly. The most impactful defect they reported in the last three years doesn't even break into the top ten issues driving churn. Only two break the top twenty. We should expand our reporting to include all problems, not just defects." While this may be a provable fact that you can back up with evidence, the way you've worded it makes it sound like it is your opinion and you have an axe to grind. I'm not saying you're wrong by any means, but there is a very fine line between being blunt, and being an rear end in a top hat. Now I am saying this as someone who knows nothing about you and has no prior opinions about you one way or another. But if what you've written above is the first impression you're giving someone, then sure I can see why some people would get offended with it.
|
|
#
?
Sep 1, 2021 20:34
|
|
|
Sounds like a reasonable argument to make to me imo
|
|
#
?
Sep 1, 2021 20:39
|
|
|
ConfusedUs posted:I get called out for this ALL THE TIME. I'm getting better at smoothing out my language to account for fragile egos, and frankly I've spent a TON of effort in the last five years doing that. I still spend a lot of time finding alternative ways to say things in "business speak" that get the point across without pissing people off, but I hate managing people's feelings. I probably always will. It blows me away that people are offended by facts, and you can't just directly state how things are and get to work on making it better. Being right isn't enough. Being right without being an rear end in a top hat about it is definitely required. Managing people's feelings is just another part of the job and accepting that won't just benefit you, it will benefit everyone you have to communicate with. Nobody wants to work with a dickhead. It creates toxicity that nobody should have to wake up and endure.
|
|
#
?
Sep 1, 2021 20:45
|
|
|
"I hate managing other people's feelings" is really kind of a bad way to look at it, and shows a kind of self-centered, entitled vibe. Managing your impact is hard, but worth, and it'll make you allies so that when you have to be a blunt dick, you don't look like an rear end in a top hat.
|
|
#
?
Sep 1, 2021 21:18
|
|
|
All good points, but let's also be fair, we know women get dinged for that poo poo way more easily than men.
|
|
#
?
Sep 1, 2021 21:20
|
|
|
dragonshardz posted:"I hate managing other people's feelings" is really kind of a bad way to look at it, and shows a kind of self-centered, entitled vibe. What other way is there to look at it? You are there for your paycheck, not to make sure some random chucklefuck goes home with his feelings unhurt. edit: "Too agressive" is just code for "You called me out for being an idiot in public" anyway. Sprechensiesexy fucked around with this message at 21:28 on Sep 1, 2021 |
|
#
?
Sep 1, 2021 21:25
|
|
|
Internet Explorer posted:All good points, but let's also be fair, we know women get dinged for that poo poo way more easily than men. Now now now, lets not get hysterical! /s Sprechensiesexy posted:What other way is there to look at it? You are there for your paycheck, not to make sure some random chucklefuck goes home with his feelings unhurt. That you need to properly communicate and emotions are part of that.
|
|
#
?
Sep 1, 2021 21:25
|
|
|
Sprechensiesexy posted:What other way is there to look at it? You are there for your paycheck, not to make sure some random chucklefuck goes home with his feelings unhurt. Sorry, but the impact you have on the people around you is totally part of your professional responsibility. Same as their impact is their responsibility. I’m not saying that you should go around walking on eggshells, but don’t be the rear end in a top hat that makes it a toxic environment for everyone else because “their feelings aren’t your responsibility “
|
|
#
?
Sep 1, 2021 21:29
|
|
|
dragonshardz posted:"I hate managing other people's feelings" is really kind of a bad way to look at it, and shows a kind of self-centered, entitled vibe. I think there's a fine line between "don't be a dick" and people who refuse to accept any criticism whatsoever. There's also a commonly misconstrued line between "being assertive" (No, we will not do XYZ) and being blunt to the point of rudeness. And that's even before you get into the sexism connotations. People need to learn to accept that sometimes their pet ideas or opinions aren't unassailable points. Receiving criticism is just as much a skill as doling out.
|
|
#
?
Sep 1, 2021 21:30
|
|
|
as in all things, there is a balance but it was still pretty bad language to use
|
|
#
?
Sep 1, 2021 21:48
|
|
|
Sprechensiesexy posted:What other way is there to look at it? You are there for your paycheck, not to make sure some random chucklefuck goes home with his feelings unhurt. You attract more flies with honey than with vinegar. It's true, it's not necessarily your job to take care of the feelings of the random chucklefucks, but you also don't have to go out of your way to point out that they are random chucklefucks. You can be critical of a decision and diplomatic at the same time. Being a dickhead to people who have bad ideas or who may not know as much as you is how you get people to not want to work with you. That attitude shows up in everything you do from meetings, emails, interviews, etc. Not everyone grew up on SA or in IRC.
|
|
#
?
Sep 1, 2021 22:12
|
|
|
Weedle posted:felt like making GBS threads myself every time i had to talk to our SHI rep. thanks for nothing, gareth Oh. Them. License renewal for a service is coming up. The business unit paying for them wrangles on the numbers a little, but still lets me order enough. I get a PO sent over to SHI two weeks before expiration. A week later I follow up. Our SHI contact replies a couple of days later that she's changed roles and loops in our new contact. I mention that we have a license expiration coming up. We get the licenses 5 days after expiration. I go to relicense everything, and realize I hosed something up in my KACE script. Building a new Smart Label and populating it will take six hours while everything re-inventories. KACE is great, but I really wish I could just hand it a list of 100 or so hostnames and turn it loose. MustardFacial posted:You attract more flies with honey than with vinegar. I love this figure of speech. Because it's wrong. Next time you get fruit flies, fill a cup or small bowlwith vinegar, rubber band some plastic wrap over the top and punch small holes in it. Also do one with honey. Watch the one with vinegar fill up with dead flies and the honey remains untouched. mllaneza fucked around with this message at 22:18 on Sep 1, 2021 |
|
#
?
Sep 1, 2021 22:15
|
|
|
The Fool posted:Sorry, but the impact you have on the people around you is totally part of your professional responsibility. I've been called too aggressive as well because I pointed out mistakes or gave negative feedback. A lot of people cannot receive criticism or negative feedback, regardless of delivery style, without getting defensive and resorting to calling people rude, assholish, too aggressive. So, nothing personal, but all these "the truth is in the middle" takes are weak.
|
|
#
?
Sep 1, 2021 22:28
|
|
|
Sprechensiesexy posted:I've been called too aggressive as well because I pointed out mistakes or gave negative feedback. A lot of people cannot receive criticism or negative feedback, regardless of delivery style, without getting defensive and resorting to calling people rude, assholish, too aggressive. It's not "truth is in the middle" takes, it's that there's nuance to it. The thought that some goons might be maladjusted computer nerds with no social skills is not exactly a stretch. And in the OP's case, she is a woman in tech, so chances are she's under a lovely microscope. And I'd venture to guess that we've all worked with that toxic rear end in a top hat who brings the entire team down. If you haven't, or can't picture it, it might be because it's you.
|
|
#
?
Sep 1, 2021 22:33
|
|
|
Internet Explorer posted:It's not "truth is in the middle" takes, it's that there's nuance to it. The thought that some goons might be maladjusted computer nerds with no social skills is not exactly a stretch. And in the OP's case, she is a woman in tech, so chances are she's under a lovely microscope. Yes but, the only toxic I see in her story is whoever snitched on her for being too aggressive, and catering to toxic people is weak. Which is exactly what you are doing when you come in "Talking to sensitive people is a skill" .
|
|
#
?
Sep 1, 2021 22:53
|
|
|
Sprechensiesexy posted:I've been called too aggressive as well because I pointed out mistakes or gave negative feedback. quote:A lot of people cannot receive criticism or negative feedback, regardless of delivery style, without getting defensive and resorting to calling people rude, assholish, too aggressive. This is something assholes say as an excuse for why they've been an rear end in a top hat.
|
|
#
?
Sep 1, 2021 23:08
|
|
|
MustardFacial posted:There is a common factor in every case you get called too aggressive. That factor is you. The only rear end in a top hat I see in this thread is you, but nice troll attempt, move along now. "You didn't follow process X, please follow process X in the future so we don't run into this issue" is the level of directness of where I was accused of being too aggressive or too direct and I will take money to the bookies to bet Iron Rose had the same level of conversation.
|
|
#
?
Sep 1, 2021 23:14
|
|
|
The Iron Rose posted:“Too aggressive in meetings” Yeah, gently caress that poo poo. I'm a dude and that was my only negative feedback on my last review, and since my manager is a woman who holds people accountable and doesn't accept weak excuses she gets the same type of feedback so she said "It's up to you whether you see it as a problem or not." I don't think I'm an rear end in a top hat, I just have no patience for mincing words so I will say something along the lines of "x team needs to start entering maintenance periods so they stop generating dozens of tickets. I don't care if it's supposed to be fast enough that nothing will be down long enough to generate alerts, the several times a week that we get floods of tickets says that's not how it works." And then people get upset that they are being called out for causing other teams a bunch of work because they're not doing their job, but too bad. Do your job, stop creating a bunch of other work for other departments, and we wouldn't be having this conversation in the first place. That has been the big conflict at my current job. It's a MSP so everyone is understaffed, but that means every team has fallen into the habit of cutting corners which 90% of the time ends up making more work for my department and I'm sick of it. Plus my manager loves me for being so frank, so it has been good for my standing with the company rather than bad. I think part of it is that a lot of my team has been here longer than me and has been worn down, as well as some of them just being people pleasers in general. So a lot of the people at this company are used to being able to ask us to do something that's their responsibility and not getting any pushback.
|
|
#
?
Sep 1, 2021 23:15
|
|
|
Sprechensiesexy posted:Yes but, the only toxic I see in her story is whoever snitched on her for being too aggressive, and catering to toxic people is weak. Which is exactly what you are doing when you come in "Talking to sensitive people is a skill" . Look, I'm not saying whatever your situation is means that you're the rear end in a top hat. I said it might mean that, and hey, we should all take a step back regularly and be like "am I being an rear end in a top hat?" I think it'd be worthwhile to take a quick scan of the posts we're talking about. I am not sure anyone has advocated for what you are saying they have advocated. I don't think you need to bend over backwards to talk to people who are "too sensitive." Notice I added the "too" there. Part of being an adult, and being a professional, is being able to take criticism, and certainly some people are not good at that. But, being able to talk people who are "just" sensitive is good, because there are quite a lot of them out there. And not that all women are sensitive, but being cognizant about how you talk and leave space for different types of people means you are probably going to put some more thought into the different "languages" people speak, including the differences between how men and women are socialized to speak. Which would be a really positive change in a male-dominant field. This article kind of got me started on trying to understand more and be more cognizant. Might be worth a read. https://qz.com/work/1128150/your-companys-slack-is-probably-sexist/ bypass paywall: https://outline.com/BnJhfS The Iron Rose getting a talking to for being too aggressive in meetings for talking too much in meetings sucks. The amount of men I have worked with who you could ascribe that to is astronomical, and I promise none of them got a talking to. As she said, they probably got kudos for being assertive or taking the lead. Probably have even seen career advancement because of it. That doesn't mean that people can't be assholes. Internet Explorer fucked around with this message at 05:27 on Sep 2, 2021 |
|
#
?
Sep 1, 2021 23:22
|
|
|
Sprechensiesexy posted:The only rear end in a top hat I see in this thread is you, but nice troll attempt, move along now. Hey bud, you're the one coming in here and saying everyone who shows a bit of emotional intelligence is weak. Also take note at how many people have come in here to tell you that you are wrong because it ain't just me buckaroo. mllaneza posted:I love this figure of speech. Because it's wrong. Next time you get fruit flies, fill a cup or small bowlwith vinegar, rubber band some plastic wrap over the top and punch small holes in it. Also do one with honey. Watch the one with vinegar fill up with dead flies and the honey remains untouched. I use orange juice and it works a treat 
|
|
#
?
Sep 1, 2021 23:22
|
|
|
Internet Explorer posted:All good points, but let's also be fair, we know women get dinged for that poo poo way more easily than men. true. confusedus came across as kind of a stereotypical "your feelings aren't my problem" alpha-male nerd tho. The Iron Rose posted:as in all things, there is a balance  Sprechensiesexy posted:Yes but, the only toxic I see in her story is whoever snitched on her for being too aggressive, and catering to toxic people is weak. Which is exactly what you are doing when you come in "Talking to sensitive people is a skill" . would you like fries with that double-down?
|
|
#
?
Sep 1, 2021 23:31
|
|
|
I actually normally consider myself quite socially adept and people usually find me pleasant to work with. The critique was actually that I was being less diplomatic than my usual self! And honestly there’s probably truth to that! I’ll certainly adjust. But to be clear, when I’m being told I’m too aggressive, I’m not sniping at people, I’m just talking too much. Like nobody “snitched” about me lol. Your workplace must be much more dramatic than mine.
|
|
#
?
Sep 1, 2021 23:39
|
|
|
For what it’s worth, I think your right and it’s sucks when people can’t accept women being an active voice in discussions.
|
|
#
?
Sep 1, 2021 23:44
|
|
|
I totally didn’t mean to start a big derail. Sorry about that! The particular project, that I used for my example, was one where I was explicitly brought in to evaluate how to improve processes, including how to improve the performance of the team in question. That’s the only thing I see in my defense. The rest of it about feeling was definitely hostile, and frankly, was intentionally so because my dander was up. That particular line, was just used to deny my yearly performance bonus. Even though I was explicitly brought in to say things like that.
|
|
#
?
Sep 2, 2021 00:15
|
|
|
Internet Explorer posted:Look, I'm not saying whatever your situation is means that you're the rear end in a top hat. I said it might mean that, and hey, we should all take a step back regularly and be like "am I being an rear end in a top hat?" My point was that the vast majority of those claims of "too aggressive" or other assholish behaviour are being made in bad faith. So I argued that staying the course of being direct was better than to cater to the sensitive people who cannot be pleased anyway because you end up muzzled or silenced anyway. And by too sensitive I mean people who can dish out but cannot receive negative feedback. Maybe I used too little words previously but I don't see how that's a controversial opinion. MustardFacial posted:Hey bud, you're the one coming in here and saying everyone who shows a bit of emotional intelligence is weak. Also take note at how many people have come in here to tell you that you are wrong because it ain't just me buckaroo. Hey bud, you're being awfully generous with interpretations of what I post. Secondly, I don't care how many of you disagree, a thousand wrong opinions are still wrong. I'm sure there is a latin term for your logical fallacy but how about you all put your collective brains to task and google that for me.
|
|
#
?
Sep 2, 2021 01:36
|
|
|
sprechen sie arschloch?
|
|
#
?
Sep 2, 2021 02:06
|
|
|
|
| # ? Sep 17, 2021 04:35 |
|
|
Sprechensiesexy posted:Hey bud, you're being awfully generous with interpretations of what I post. Secondly, I don't care how many of you disagree, a thousand wrong opinions are still wrong. I'm sure there is a latin term for your logical fallacy but how about you all put your collective brains to task and google that for me. Hmm, I wonder why people might think you're overly aggressive...
|
|
#
?
Sep 2, 2021 04:27
|
|