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My boss hates to admit she's wrong. To the point that if I question or try to confirm one of her assertions, it becomes a fight. Most of the time I just try and shut up, but we just had a tense disagreement today because she took issue with me explaining a training item a certain way. She insisted that her way was superior, based on an assumption that the software in question behaves a certain way. I said "Oh, I hadn't realized it worked that way, so I guess my point is moot. OK." But I just quietly tested it in our QA environment, and she's completely wrong. Is there a good way to bring this up? Or do I just shut up and stop giving a poo poo?
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Aug 20, 2018 21:40
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The Macaroni posted:My boss hates to admit she's wrong. To the point that if I question or try to confirm one of her assertions, it becomes a fight. Most of the time I just try and shut up, but we just had a tense disagreement today because she took issue with me explaining a training item a certain way. She insisted that her way was superior, based on an assumption that the software in question behaves a certain way. I said "Oh, I hadn't realized it worked that way, so I guess my point is moot. OK."
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Aug 20, 2018 21:46
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The Macaroni posted:shut up and stop giving a poo poo
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Aug 20, 2018 21:54
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lovely managers like that are a primary cause of brain drain. You're incentivised to clam up and quit.
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Aug 20, 2018 21:59
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The Macaroni posted:My boss hates to admit she's wrong. To the point that if I question or try to confirm one of her assertions, it becomes a fight. Most of the time I just try and shut up, but we just had a tense disagreement today because she took issue with me explaining a training item a certain way. She insisted that her way was superior, based on an assumption that the software in question behaves a certain way. I said "Oh, I hadn't realized it worked that way, so I guess my point is moot. OK." Ask yourself, how does this benefit me? Unless someone is attacking you often there is no value is being "right" except self satisfaction. It takes practice to let go of poo poo that doesn't matter.
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Aug 20, 2018 22:11
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Sickening posted:Ask yourself, how does this benefit me? Unless someone is attacking you often there is no value is being "right" except self satisfaction. It takes practice to let go of poo poo that doesn't matter. Problem is that they *are* visible (that’s where she was wrong) and that leads to more help desk tickets after people get stuck trying to use the broken courses. My alternative proposal was to train people on the function but explain its limitations, and encourage them to think about whether or not to use it based on the need to actively fix the things it breaks. So basically her way is bad information that makes more work and frustration for the users. I guess the benefit to me is trying to fix that, but if nobody actually notices that it’s a good thing, probably better for me to shut up.
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Aug 20, 2018 22:41
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The Macaroni posted:"Oh, I hadn't realized it worked that way, so I guess my point is moot. OK." This is super passive-aggressive and not really a good way to engage with anyone, much less your boss.
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Aug 20, 2018 22:43
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I was paraphrasing, it was more like “Oh, I hadn’t realized it worked this way—I was assuming that it actually did create the objects. I see why you’re suggesting this and it makes sense to do it that way instead of my way.” Came off more abrasive in my first post because I was still typing while angry.
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Aug 20, 2018 22:58
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The Macaroni posted:If it was just about me being right, I’d totally forget about it. But my boss is insisting that we direct users to make use of a broken tool on the assumption that “If the users don’t go in afterwards and fix it, it’s not a problem because the broken course objects that this function creates aren’t actually visible in the system.” Write down your findings and concern for her proposed method, email it to her. Save a copy and forget about it. Do the right thing to let her know, then just CYA and move on. Life is too short to waste time on people like that.
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Aug 20, 2018 23:10
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A potential client contacted me in February. I said I wasn't available until April, unfortunately that wasn't soon enough because they wanted to launch in April. Well today they contacted me again asking if I was available now. Sorry, now I'm booked until *next* April. Oh what's that, you want to launch in 2 to 3 months? 
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Aug 20, 2018 23:24
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What an incredible day. The best part of my day was when I learned Meraki firewalls don't route between non-Meraki IPsec peers and the Meraki AutoVPN peers. What's that? You have an important resource at an external datacenter that you want to be connected VPN site-to-site through your main office firewall, and then have remote workers behind teleworker gateways (on dynamic home connections of course) be able to connect to that resource through Meraki VPN tunnels to that main firewall? Nope sorry can't do it what kind of crazy person would want that ridiculous setup. Oh but don't fret! There's an easy solution! https://www.willette.works/merging-meraki-vpns/ That's right! Just buy even MORE Meraki firewalls! 
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Aug 21, 2018 00:45
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Good god that's a lovely solution to a problem that shouldn't exist. I've ran into the same issue, in addition to other non-Meraki VPN issues, I just don't use auto-vpn at all. My remote users connect through the client VPN, my Azure network is connected with a StrongSwan VM, and our remote datacenter has some other cisco hardware in it (ASA maybe, I don't know, I don't manage it)
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Aug 21, 2018 01:23
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THIS GODDAMN BABY WONT SLEEP UNLESS ITS BEING HELD
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Aug 21, 2018 01:26
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tactlessbastard posted:THIS GODDAMN BABY WONT SLEEP UNLESS ITS BEING HELD Have you tried turning it off and back on again?
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Aug 21, 2018 01:42
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Corsair Pool Boy posted:Write down your findings and concern for her proposed method, email it to her. Save a copy and forget about it. Do the right thing to let her know, then just CYA and move on. Seriously. There's a couple ways this plays out: 1) you argue with your boss about it, and since they aren't mature enough to admit their mistakes, they get angry. 2) you don't fight with your boss about it, and let it go, but when they something happens because you didn't tell them before hand they get angry. 3) you do a CYA email about it, when a problem occurs, since you just "sent an email" and didn't tell them specifically they get angry. I've learned that there's some people who will be unhappy no matter what you do, so why bother? Send them an email, cya, and don't sweat it.
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Aug 21, 2018 01:43
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Meraki bought OpenMesh and in the process of loving destroying it's legendary stability. Thanks.
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Aug 21, 2018 01:45
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Corsair Pool Boy posted:Have you tried turning it off and back on again? Downtime is 100% unacceptable
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Aug 21, 2018 01:47
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The Macaroni posted:My boss hates to admit she's wrong. To the point that if I question or try to confirm one of her assertions, it becomes a fight. Most of the time I just try and shut up, but we just had a tense disagreement today because she took issue with me explaining a training item a certain way. She insisted that her way was superior, based on an assumption that the software in question behaves a certain way. I said "Oh, I hadn't realized it worked that way, so I guess my point is moot. OK." At times like this I refer to the Master Poet Drake: “I'ma worry 'bout me, give a gently caress about you”
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Aug 21, 2018 02:23
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redeyes posted:Meraki bought OpenMesh and in the process of loving destroying it's legendary stability. Thanks.
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Aug 21, 2018 02:29
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tactlessbastard posted:Downtime is 100% unacceptable You should engage the project manager about building in some redundancy. It may cost a bit and take about 9 months to pull together, but when it's done I guarantee you 100% uptime for at least a few years.
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Aug 21, 2018 03:48
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Corsair Pool Boy posted:You should engage the project manager about building in some redundancy. It may cost a bit and take about 9 months to pull together, but when it's done I guarantee you 100% uptime for at least a few years. 
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Aug 21, 2018 07:21
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That Meraki VPN poo poo is why I tell our rep to do one whenever they bring up looking at the MX appliances. How is not advertising VPN routes acceptable behaviour for a box priced like that is, and how much of a Meraki apologist do you need to be to solve the problem by purchasing and licensing a second appliance just to point static routes at it, rather than using literally anything from a company that hasn’t just hosed you into a position you need a workaround for.
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Aug 21, 2018 08:05
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Breath of fresh air today with a supplier. We have a bunch of suppliers I have to email for equipment/parts prices and some can be time critical. Thought I would try a local to us supplier for a few things. They reply within minutes with accurate quotes, shipping and ETA numbers. I've been waiting since friday from one supplier and this new one not only replied straight away (and warned that they are more expensive - they had our account setup and even OFFERED a 30-Day account by close of business. I said CC is fine as we are new to you. Nope they were cheaper and faster. I'm going to use the heck out of these guys as long as the first few orders go swimmingly.
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Aug 21, 2018 09:02
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Hey, dev guy. I understand you want to talk to me, but I was in the middle of a loving gargantuan poo poo. I know I know. Probably something to do with my diet. It's fine though, i've dismissed the call and given you a heads up that i'm in the middle of something and i'll call you back in a minute. *phone immediately starts ringing again* Dude WHAT THE gently caress
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Aug 21, 2018 10:12
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This is the worst job I've ever had and every week it gets worse. I'm currently working on a BIG IMPORTANT project and yet I still get sent all kinds of critical/urgent/super-important work to do at the same time. BIG IMPORTANT project is due in less than two weeks I've been working on the same tasks for nearly three weeks now that should have only taken a couple of days. Last week a colleague went on holiday and left behind a project that he was the sole person working on and it turned into a huge clusterfuck. I had to get my head round how it worked, what the remaining issues were, how to fix them and how to deploy the updates. It took a huge chunk of my week away from working on BIG IMPORTANT project. This week I felt I could finally finish what I was doing for BIG IMPORTANT project, but another colleague has gone on leave. Again, leaving behind another project that they were the sole person working on and it's even worse than the one last week. This one is even more complicated, has zero documentation, absolutely nobody is familiar with it at all and it needs a resolution ASAP. Also I found out yesterday that two of my job applications have failed. Just a note "we are not progressing with your application", no feedback or anything. All of my other applications have no feedback at all. I've been job hunting trying to get out of here since June and still have nothing going forward.
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Aug 21, 2018 11:26
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nexus6 posted:Also I found out yesterday that two of my job applications have failed. Just a note "we are not progressing with your application", no feedback or anything. All of my other applications have no feedback at all. I've been job hunting trying to get out of here since June and still have nothing going forward. The lack of feedback is terrible but at least they told you no instead of ghosting you like most employers seem to do now. Hopefully some of your others work out.
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Aug 21, 2018 12:17
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Obsoletely Fabulous posted:The lack of feedback is terrible but at least they told you no instead of ghosting you like most employers seem to do now. Hopefully some of your others work out. Not entirely related but I get a hearty chuckle every time I scroll past yet another article about people ghosting interviews or first days (and by extension, the job) because the ball is finally in the employee/job seeker's court. We don't yet have the technology to assemble the nanoviolin I need to play for this poo poo.
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Aug 21, 2018 13:08
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Sheep posted:Not entirely related but I get a hearty chuckle every time I scroll past yet another article about people ghosting interviews or first days (and by extension, the job) because the ball is finally in the employee/job seeker's court. We don't yet have the technology to assemble the nanoviolin I need to play for this poo poo. That does happen with new hires where I'm at a fair amount now. That and anyone who seems to be any good leaves after a year. I should probably be doing that as I'm on the low end of market rate, I fear leaving though. (And the few applications I've sent out have been ignored, which is a little discouraging) It is funny though, hate how employers just don't reply. Where I work that even happens when you internally apply for a position, which is a huge slap in the face IMO.
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Aug 21, 2018 13:35
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dogstile posted:Hey, dev guy. He thought you were pushing out a firmware update.
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Aug 21, 2018 13:37
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Thanks for all the encouragement guys. My boss is nice I do talk to them about this stuff. They understand that it is bad but not quite how bad it is. Unfortunately they are powerless to change anything. I think they also don't want to be the bad guy and admonish anyone on anything ever. Also good luck getting a straight ten minutes to talk to them without department heads coming directly in with problems ranging from "All of country X cant access the cloud services" to "Please transfer everything on my kid's iphone to their new company hand-me-down. No I don't know what their Apple account info is just do it now." I will get back on the job hunt wagon. I kind of feel like I would be giving up the goose that lays the golden eggs - If I wanted I could do next to nothing all day and nothing would happen. I have trouble getting into the zero-shits-given mindset though. How do you guys even cope with crap IT work mentally outside of drugs and sharing gripes?
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Aug 21, 2018 14:04
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Heran Bago posted:How do you guys even cope with crap IT work mentally outside of drugs and sharing gripes? Booze. Lots of booze.
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Aug 21, 2018 14:05
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Switching phone systems tomorrow...as long as the AT&T number port goes through it should be smooth sailing.
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Aug 21, 2018 14:09
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Proteus Jones posted:Booze. Lots of booze. Heran Bago posted:How do you guys even cope with crap IT work mentally outside of drugs and sharing gripes?
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Aug 21, 2018 14:30
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poo poo pissing me off: imaging 30 PCs and watching Windows Update behave in about 30 different ways
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Aug 21, 2018 14:35
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Bob Morales posted:Switching phone systems tomorrow...as long as the AT&T number port goes through it should be smooth sailing. 
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Aug 21, 2018 14:42
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Bob Morales posted:Switching phone systems tomorrow...as long as the AT&T number port goes through it should be smooth sailing. 
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Aug 21, 2018 14:58
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Bob Morales posted:Switching phone systems tomorrow...as long as the AT&T number port goes through it should be smooth sailing. loving lol
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Aug 21, 2018 15:18
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Bob Morales posted:Switching phone systems tomorrow...as long as the AT&T number port goes through it should be smooth sailing.  poo poo thats not pissing me off: when an issue goes away without making any configuration changes and the customer tells you to just close the ticket.
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Aug 21, 2018 15:42
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Corsair Pool Boy posted:You should engage the project manager about building in some redundancy. It may cost a bit and take about 9 months to pull together, but when it's done I guarantee you 100% uptime for at least a few years. This only provides redundancy to a failure of one unit. Any number of natural disasters, human errors, or malicious activity could still cause an outage. What you need is geographic redundancy. Find another project manager in a distant city and start a new facility. Note that getting support from your current project manager may be challenging and is an exercise left to the reader. Many choose to simply not involve them, though this strategy often leads to costly contract disputes in the long term.
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Aug 21, 2018 15:47
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wolrah posted:This only provides redundancy to a failure of one unit. Any number of natural disasters, human errors, or malicious activity could still cause an outage. I don't have the budget or the personnel available for a project of this scope at the moment. I will continue to run drills on the initial deployment steps in order to stay prepared however I won't be progressing past integration and unit testing at this time. Upcoming changes to our deployment pipeline may require us to use an off-the-shelf product should we decide to proceed with this project in the future.
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Aug 21, 2018 16:08
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