|
Kyrosiris posted:And they give you the latitude to actually pursue that? Must be nice. Yeah, normally it's "We expect 20% of your time to be self-improvement time. Do that work on nights you're not working late and weekends you aren't already in the office for."
|
#
?
May 10, 2021 06:16
|
|
|
|
| # ? Apr 25, 2024 08:55 |
|
|
When the 20% concept swept the industry 10+ years ago my employer decided they liked the idea of getting more innovation out of employees, but my manger at the time hosed it up and restricted it to 20% of one day of the week, only if there were no open tickets and it was a Friday.  So it died and was never mentioned again.
|
|
#
?
May 10, 2021 08:44
|
|
|
"We're big on training, but customer work comes first!" Ah! Well. Nevertheless,
|
|
#
?
May 10, 2021 11:33
|
|
|
We had a page customized in some software that we run, by a third-party outsourced dev sweatshop. They used radio buttons for EVERYTHING When you click any button a second time, it keeps adding the item to the main list. I don't want to know what we got charged for this.
|
|
#
?
May 10, 2021 13:40
|
|
|
I just had a member of the helpdesk tell me in writing that I should "call the customer for info" after he sent my group a ticket with no location, asset ID, or phone number. I looked and the NAC's were kicking his password back so I walked him through resetting it. I'm a network engineer. I might be in jail soon for doing unspeakable things to a certain helldesk jockey.
|
|
#
?
May 10, 2021 16:23
|
|
|
TheParadigm posted:Alright, I'll bite! That sounds like a pain in the butt if you can't manage a steady residential connection, but also tons of yelling at providers to fix their stuff. Got any stories? It's a company policy, and since it's written down I hold them to it. But I've never hand any pushback from my managers about it. I think it comes down to one's comfort level with holding personal boundaries. I know others in my role who won't leave their house without laptop and cell phone in case they get paged on evenings and weekends even when not on call where I'm like "yeah, nah." Same with this personal training time. I said, "I'm gonna learn abc because it looks cool." My manager said, "You should learn xyz because it'll help your customer." "Sure, I'll learn xyz but in my personal development time I'm going to learn abc." Kyrosiris posted:And they give you the latitude to actually pursue that? Must be nice. I think it all boils down to why I love working here in the first place: Everyone treats everyone else like grownups and assumes positive intent. If your work is getting done well and your manager doesn't have to wonder about you or what you are doing then go nuts. Feel free to log in from your local beach. Take three weeks off to tour Italy. Take the afternoon off on a whim because your calendar is clear and you are (mostly) caught up. I think everyone here gets that the work will always be here and the job will greedily take whatever you consume plus twenty percent. Come work here. There's candy. And re: call center stuff I was using Amazon Connect in the attempt to unify all of our phone numbers under a single phone number. The plan was to get a google voice number and the build a phone tree that redirects the call to various family members' numbers: - Press 1 for Agrikk - Press 2 for Mrs Agrikk - Press 3 for AgrikkKid1 apple watch - Press 4 for AgrikkKid2 apple watch - Press 5 for Agrikk Landline - etc but I lost interest once I realized how many Lambda functions there were to write. Volguus posted:How much could such a thing cost? Minimum? Maximum? I presume you've done it in some cloud (perhaps AWS itself? or did you join the dark side of Azure?). The cost as I built it was approximately $20,000 a month. But I was designing it for performance, not cost efficiency. By far the biggest expense is the three r5.4xl and one r5.xl RDS SQL Server Standard databases. If I were a paying AWS customer and I was cost sensitive, I'd opt for SQL on EC2 and could also shave 25% by opting for a savings plan or RIs. I'd also opt for autoscaling on the IIS pool to cut down the number of instances running on off hours and tweak the size of the memcached node better. Agrikk fucked around with this message at 21:01 on May 10, 2021 |
|
#
?
May 10, 2021 20:57
|
|
|
Jesus. loving. Christ. Hey local desktop - Do you think you could spend 15 minutes with new hires and walk them through the basics of the computer you are handing them, instead of sliding it across the desk and saying "Here's a computer. Call the help desk if you need help. Bye." I just spent over an hour with a guy getting him logged into his computer, connected to his home network, connected to the vpn, and getting Office setup so he can use Outlook and Teams. He was in the office ALL loving DAY yesterday for onboarding. Somebody could have sat down and gone over all this stuff in person, but instead he was referred to the Help Desk, so we could guess what he was seeing on his screen. Oh, and his missing O365 licensing would have been discovered and taken care of yesterday. Sheesh.
|
|
#
?
May 11, 2021 14:47
|
|
|
A desktop guy dumping work and responsibility on the helpdesk is a little funny.
|
|
#
?
May 11, 2021 14:56
|
|
|
Sickening posted:A desktop guy dumping work and responsibility on the helpdesk is a little funny. It has been happening with greater frequency with Covid WFH. They have the user RIGHT loving THERE in front of them. They hand them a laptop (and login information, if they remember) and send them home with the help desk number. And some of these users shouldn't even be in the same room as a computer, much less using one. A fact which would be pretty obvious if they sat down for 15 loving MINUTES with new users.
|
|
#
?
May 11, 2021 15:30
|
|
|
CollegeCop posted:It has been happening with greater frequency with Covid WFH. They have the user RIGHT loving THERE in front of them. They hand them a laptop (and login information, if they remember) and send them home with the help desk number. I am also dealing with that at my helpdesk. It's pretty irritating.
|
|
#
?
May 11, 2021 15:54
|
|
|
CollegeCop posted:Jesus. loving. Christ. I have a NEW HIRE README doc on my images that lives in c:\users\public\public desktop that goes over the basics (vpn, logging timesheets, various application set up and usage, etc). I still get those calls but I just refer them to the document. (If they lie and say, "it still doesn't work" when I know they haven't even looked at it, I ask what step # for email setup (or whatever) they are stuck on, that usually calls their bluff). Saves a ton of time. E: if you don't build your images yourself, talk to whoever does and ask them about including a doc. Or ask whoever manages your gpos about pushing it out. Or, just have a doc handy that you can email to users who call about basic setup stuff. regulargonzalez fucked around with this message at 15:59 on May 11, 2021 |
|
#
?
May 11, 2021 15:57
|
|
|
regulargonzalez posted:I have a NEW HIRE README doc on my images that lives in c:\users\public\public desktop that goes over the basics (vpn, logging timesheets, various application set up and usage, etc). I still get those calls but I just refer them to the document. (If they lie and say, "it still doesn't work" when I know they haven't even looked at it, I ask what step # for email setup (or whatever) they are stuck on, that usually calls their bluff). Saves a ton of time. Getting engineering to make something like that at our place, and having it vetted and added to the image when someone up above handwaves it going "that's what the helpdesk is for"
|
|
#
?
May 11, 2021 16:03
|
|
|
CollegeCop posted:It has been happening with greater frequency with Covid WFH. They have the user RIGHT loving THERE in front of them. They hand them a laptop (and login information, if they remember) and send them home with the help desk number. Nobody wants to deal with the users. Nobody. If they can pass the buck, they often will. The trick is to not be where the buck can't be passed, IE the helpdesk.
|
|
#
?
May 11, 2021 16:23
|
|
|
GreenBuckanneer posted:Getting engineering to make something like that at our place, and having it vetted and added to the image when someone up above handwaves it going "that's what the helpdesk is for" That's an advantage of working for a country government I suppose. While we all have our niches, everyone in the IT dept kind of does everything and it's pretty informal. I build the images and can do basically what I want with them, but I could just as easily run two offices over and ask the server / ad specialist to push the doc out via gpo and that would require maybe a 5 minute chat with our boss.
|
|
#
?
May 11, 2021 16:40
|
|
|
I get that users are a pain in the arse but if you're giving them a laptop to login to and Outlook doesn't just set itself up then you want to fix that with a few minutes of policy settings rather than getting annoyed at another support team or whatever.
|
|
#
?
May 11, 2021 20:34
|
|
|
It’s 2021, if you don’t have autopilot or a provisioning profile that sets at least outlook, OneDrive and teams on first boot, it means that both help desk and client support are not doing their part, help desk demanding automation and client support setting it up.
|
|
#
?
May 11, 2021 20:58
|
|
|
regulargonzalez posted:I have a NEW HIRE README doc on my images that lives in c:\users\public\public desktop that goes over the basics (vpn, logging timesheets, various application set up and usage, etc). I still get those calls but I just refer them to the document. (If they lie and say, "it still doesn't work" when I know they haven't even looked at it, I ask what step # for email setup (or whatever) they are stuck on, that usually calls their bluff). Saves a ton of time. That’s a solid idea. I have a bunch of how to docs that I have out on the common drive. I should add a shortcut to that folder. In other news, patch Tuesday broke the reading pane in outlook for 2 users. Both got fixed by a rollback posted on Reddit.
|
|
#
?
May 11, 2021 21:55
|
|
|
Was about to ask who else is being hit by EX255650 with Office 365. I am also spending my morning fighting with a new PaperCut deployment at the same time.
|
|
#
?
May 11, 2021 22:49
|
|
|
No one at my place wants to do documentation. We have Jira, we could just use confluence. No instead the documentation is either onenote, wikimedia, or some guy's text file. Maybe someone makes a PDF we're a gov contractor
|
|
#
?
May 12, 2021 01:00
|
|
|
Varkk posted:I am also spending my morning fighting with a new PaperCut deployment at the same time. Ahahahaha good luck with their support
|
|
#
?
May 12, 2021 15:58
|
|
|
We're considering moving from Spiceworks to Monday for ticketing and to have an all in one PM system. Any thoughts on / experience with Monday?
|
|
#
?
May 12, 2021 16:11
|
|
|
Anything that gets you off of spiceworks is good
|
|
#
?
May 12, 2021 16:15
|
|
|
The Fool posted:Anything that gets you off of spiceworks is good
|
|
#
?
May 12, 2021 16:33
|
|
|
gods, I'd love to have the time and authority to write documentation of all the poo poo I'm supposed to teach people how to do. instead I get ignored if I tell someone how to do something and it doesn't match their preferred method.
|
|
#
?
May 12, 2021 17:56
|
|
|
Microsoft are alright at pushing out new features but I wish they’d give a single gently caress about management. The Teams PowerShell module is a mess - v2 only came out a couple of months back and it doesn’t always work properly with PowerShell 7, and doesn’t support delegated admin access unlike the recent v2 of the Exchange Online module which is excellent. This wouldn’t be annoying if I hadn’t had to use it for the past couple of days trying to get some meeting rooms working properly, where it seems to matter which order you enable certain features as the ability to do that goes away as soon as you enable the account as a meeting space. Fun.
|
|
#
?
May 14, 2021 01:20
|
|
|
Thanks Ants posted:Microsoft are alright at pushing out new features but I wish they’d give a single gently caress about management. The Teams PowerShell module is a mess - v2 only came out a couple of months back and it doesn’t always work properly with PowerShell 7, and doesn’t support delegated admin access unlike the recent v2 of the Exchange Online module which is excellent. Weird, the only thing that our meeting room kit from crestron required is exchange ops, nothing from teams. I can confirm that the plug-in is far from optimal but it’s almost a decade younger than exo one so I’m not that surprised really(exo still doesn’t support u2f/Fido properly, that really grinds my gears).
|
|
#
?
May 14, 2021 06:55
|
|
|
Thing pissing me off: Sales promises customer we'd provide free UAT services on a CR that didn't include them, even though there was already a CR to add on to the existing for new functionality that was going to bake in those hours. We provided a spreadsheet to be filled out with test data for the test scenarios. The customer passes it to the vendor developing the product we are integrating with. The vendor butchers the document, breaking our scenarios, telling us our scenarios are invalid, doubles the number of scenarios, and returns it a day late, never asking a single question to try to understand it. It's obvious they are trying to get free UAT services out of us, as many of the tests are related to how their system generates things or handles responses (though this project started with them telling us that these processes were already tested). We respond that this is putting the timeline at risk as it is asking us to perform double the effort and they don't give a gently caress (but why the gently caress is a vendor we don't have a contract with dictating this poo poo?) Thing not pissing me off: Before this morning's call to discuss this disaster with them, we locate the as of yet unsigned $0 CR for the free UAT in SharePoint. Wait, what's this? It specifically calls out the number of scenarios and it matches the number we provided? Interesting. While sharing the CR onscreen was in our back pocket, our BA butted in when the primary d-bag was trying to tell another party involved how it will work and pulls an  we will work with that group to map the scenarios provided to our list, mentioning the number of scenarios repeatedly. They eventually said "OK", but I don't know if they fully understood that we are not doing double the scenarios. I will be out of office during the follow-up, so I may miss a freak-out. If so, I imagine the CR will make a guest appearance.
|
|
#
?
May 15, 2021 06:03
|
|
|
 the correct answer is literally the first one
|
|
#
?
May 17, 2021 16:10
|
|
Cat Army
|
It's always riiiight as I start fretting that a server isn't going to come back up after a reboot and I'm going to need to tell someone that the ICMP replies start happening
|
|
#
?
May 17, 2021 16:16
|
|
|
klosterdev posted:It's always riiiight as I start fretting that a server isn't going to come back up after a reboot and I'm going to need to tell someone that the ICMP replies start happening That part doesn't bother me. It's the interval between pings responding and ssh connections being accepted that really makes me nervous. Is it stuck running fscks? Did a service hang? Is a hard drive spewing errors? 
|
|
#
?
May 17, 2021 16:18
|
|
|
The Iron Rose posted:
So infuriating.
|
|
#
?
May 17, 2021 16:24
|
|
|
The Iron Rose posted:
If it's a company cell phone I don't care what the gently caress they put on it. I'm turning that motherfucker on at 8am and off at 5pm and only using it for business. If they want to make it a pain in the rear end with all that extra useless security software, who cares. I get paid either way. If it affects my productivity, they can eat those costs. Their choice. Their pockets. Not my god drat problem. Now if they want me to use my cellphone, they ain't putting poo poo on it.
|
|
#
?
May 17, 2021 16:25
|
|
|
I've been exploring Azure MAM and while it is still being user-tested by our training team, it works pretty well so far in my experience. It's pretty cool that I can do stuff like lock down the Outlook app but only on the company-logged-in side of it. (if I switch to a concurrently logged in personal account, no limitations) Seems to work perfectly fine without enrolment too, and there's an option to disable it.
|
|
#
?
May 17, 2021 16:35
|
|
|
I would assume anti-virus software on a phone is the virus. Like there is zero chance they are both charging you for the software and also selling whatever data they can gather on the other side. I can't fathom what the software would do otherwise.
|
|
#
?
May 17, 2021 16:58
|
|
|
Also, let's all just stop and laugh at "firewall for your phone."
|
|
#
?
May 17, 2021 17:02
|
|
|
Sickening posted:I would assume anti-virus software on a phone is the virus. Like there is zero chance they are both charging you for the software and also selling whatever data they can gather on the other side. I can't fathom what the software would do otherwise. telling our compliance specialist that i would trust a slightly out of date and unmanaged iPhone more than I trust fully managed macOS devices was a fun conversation between "state actor burns multi-million dollar iOS zero day" and "helpdesk w/ full access to MDM gets phished" I know which threat I'm more worried about
|
|
#
?
May 17, 2021 17:08
|
|
|
Sickening posted:I would assume anti-virus software on a phone is the virus. Like there is zero chance they are both charging you for the software and also selling whatever data they can gather on the other side. I can't fathom what the software would do otherwise. Microsoft defender for endpoint on android or iOS are an example of something a very pedant auditor would ask you to install on mobile devices https://docs.microsoft.com/en-us/mi...er%20platforms. https://docs.microsoft.com/en-us/microsoft-365/security/defender-endpoint/microsoft-defender-endpoint-android?view=o365-worldwide
|
|
#
?
May 17, 2021 17:09
|
|
|
"You're laughing now but the day they write a virus for Android that jumps to Windows machines..."
|
|
#
?
May 17, 2021 18:19
|
|
|
Bob Morales posted:"You're laughing now but the day they write a virus for Android that jumps to Windows machines..." Isn't it more likely that a compromised phone would be a point of access for connecting to the company wi-fi (assuming in a building) in like, the same way that exposed/rootable printers can be turned into connections/gateways to access the rest of the network?
|
|
#
?
May 17, 2021 18:25
|
|
|
|
| # ? Apr 25, 2024 08:55 |
|
|
Bob Morales posted:"You're laughing now but the day they write a virus for Android that jumps to Windows machines..." Viruses/exploits embedded in images have already happened so someone connecting a phone to a pc and auto grabbing images could already have pushed malware.
|
|
#
?
May 17, 2021 18:29
|
|