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Bob Morales posted:The problem is, the people who take payments over the phone write all the credit card info on a pink pad over the phone. This is a pretty big compliance issue. They shouldn't be writing card numbers down anywhere!
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Oct 23, 2017 16:17
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stevewm posted:My boss would have a stroke if he saw this... You should have saw the poo poo we had saved in 'customer notes' when we migrated the data over. Credit cards were just the tip of the iceberg. Drivers license numbers, insurance information, social security numbers... We had the tokenization ability as well for almost 2 years, but nobody could get it through their tiny heads that just because you could only see the last 4 digits didn't mean you couldn't charge the card again...
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Oct 23, 2017 16:18
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So we've got an employee that recently returned and joined another team in our business unit. This employee used to be our group manager. He came back after some time and in a different position but he's apparently trying to do shot calling on our work also still. He's been warned twice already to stay out of our business and concentrate on his new role and teammates by his manager. He just approved a PR this morning saying "It was ok for us to merge it" about 30 minutes after it got merged. My boss is about to have a meltdown.
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Oct 23, 2017 16:20
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Took a look at the space we're supposed to expand into and saw that the former tenants left their floor mount enclosure and a huge disk array and UPS, both probably dead. We're going to be demoing most everything so I'll probably just red tag that pile of crap and let someone else take care of it.
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Oct 23, 2017 16:54
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ConfusedUs posted:This is a pretty big compliance issue. They shouldn't be writing card numbers down anywhere! Ehh slightly incorrect, though in this instance it probably holds true. I'm not 100% sure on the exact rules/regulations but we have a major retailer as a client that falls into PCI DSS and when their POS is down or they are otherwise unable to take electronic payments they can write the card numbers down, they also have to call for a voice auth immediately, they have special forms that were created for this process and there is a strict process that is followed when the forms are used (and hell is paid if people ignore the process). MF_James fucked around with this message at 17:06 on Oct 23, 2017 |
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Oct 23, 2017 16:56
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Bob Morales posted:You should have saw the poo poo we had saved in 'customer notes' when we migrated the data over. Credit cards were just the tip of the iceberg. Drivers license numbers, insurance information, social security numbers... Our system is even more paranoid. You can't see the last 4 digits, or even the card type when using a tokenized card. And manual entries can only be done with a terminal that is paired to an actual CC pin pad. Our system uses point to point encryption; the pin pads do all the work of authorization, our POS software never sees the actual card data, only a go/no go status from the pin pad. Employees are forbidden from writing down CC info under any circumstances.
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Oct 23, 2017 17:03
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poo poo that's pissing me off right now: Workplace by Facebook. Our company has been pushing this poo poo hard on us over the past couple months, to the point where many announcements are now solely being sent over Workplace. And we always get managers forwarding links to Workplace posts which we should read, and instead of just showing all of the text in an email, it's just one preview sentence with a big "VIEW ON WORKPLACE" button. When you click the link to log in, the posting is either expired or the permissions were set wrong so you can't read it. Technical glitches aside, my life does not need more Facebook.
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Oct 23, 2017 21:42
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Giving facebook access to everything that happens inside a company seems like a really poor decision.
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Oct 23, 2017 21:53
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A Dell dock died and even though the Pro Support rep immediately offered to replace it the call still took 28 goddamn minutes, most of which was listening to the agent type.
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Oct 23, 2017 22:56
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Dick Trauma posted:A Dell dock died and even though the Pro Support rep immediately offered to replace it the call still took 28 goddamn minutes, most of which was listening to the agent type. Dell support online chat. Always and forever.
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Oct 23, 2017 23:02
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Sirotan posted:Dell support online chat. Always and forever. Not always available it seems.
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Oct 23, 2017 23:05
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Dick Trauma posted:A Dell dock died and even though the Pro Support rep immediately offered to replace it the call still took 28 goddamn minutes, most of which was listening to the agent type. I usually save up two or three Dell things at a time to get fixed. I at one point had to spend two hours on the phone with them, because while a Venue 11 Pro tablet was in their database, the docking station for it was not, and getting to someone who could actually find it was a loving nightmare. I was emailing them pictures of it to prove it exists.
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Oct 23, 2017 23:13
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https://support.office.com/en-us/ar...&rs=en-US&ad=USquote:If you merge vertical cells in a table, the cell content disappears, and you can’t select the merged cell.
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Oct 24, 2017 00:58
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Is that what the gently caress was going on? I thought I was going crazy.
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Oct 24, 2017 01:00
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Talking with an end user who just cannot shutup. I'm trying to explain something to them, while they are busy screaming a constant barrage of replies on top. Every time I try to make sure my point is clear and comes across, they ever so increase their volume to shout over me.  UH HUH OK YEAH MHM OK YES HAHAHA HUHRN OK HERRGH OK YEAH UHUH HUH30 minutes later they come back again, asking me to repeat what I told them.
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Oct 24, 2017 06:43
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Attestant posted:30 minutes later they come back again, asking me to repeat what I told them. I know it sucks, but that's only a bingo square if it was in chat, or they said 'gently caress you' instead of 'thank you'. I might still be on furlough if the narcissist at the ad agency had used chat or SMS.
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Oct 24, 2017 06:53
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Our development team and their manager unironically suggested that we should get rid of our test environment and deploy straight from dev to prod because "testing takes too much time and we need to be more reactive to business needs" The reason testing takes a long time is because the code they deliver is garbage and always has tons of bugs. 
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Oct 24, 2017 08:52
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Collateral Damage posted:Our development team and their manager unironically suggested that we should get rid of our test environment and deploy straight from dev to prod because "testing takes too much time and we need to be more reactive to business needs" Presumably they heard someone talking about continuous integration and got so excited about it that they tuned out a couple of the important bits
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Oct 24, 2017 09:03
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You mean continuous integration isn't where you edit files directly from the prod server over an FTP connection? 
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Oct 24, 2017 09:22
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Ursine Catastrophe posted:Presumably they heard someone talking about continuous integration and got so excited about it that they tuned out a couple of the important bits We’re busy changing some me teams from a 6 month delivery window to 48 hours “to start” and so much this. I also seem to have to fight off them wanting to introduce new tooling every 2-3 business days when we have a well defined set of tools. “Who just deployed Spinnaker and we’re getting rate limited?!! drat it we have something in-house that covers that setup already!”
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Oct 24, 2017 11:33
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I just counted the number of clicks to just print out an A4 page for a job sheet on hardware in our system. 7. 7 clicks from the 'print' button. 1. Print (freebee) 2. Page Size option 3. A4 4. Layout option 5. Landscape (or Portrait - doesn't matter) 6. Border option 7. Narrow 8. Print now We only print A4 and it's set A4 default.
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Oct 24, 2017 12:03
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Humphreys posted:I just counted the number of clicks to just print out an A4 page for a job sheet on hardware in our system. 7. 7 clicks from the 'print' button. You should be using God's Own Paper Size: Letter, and that's the price you pay for deviating.
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Oct 24, 2017 14:39
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Collateral Damage posted:Our development team and their manager unironically suggested that we should get rid of our test environment and deploy straight from dev to prod because "testing takes too much time and we need to be more reactive to business needs" Jesus gently caress, I'm no dev but I'm crying for them 
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Oct 24, 2017 14:40
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Collateral Damage posted:Our development team and their manager unironically suggested that we should get rid of our test environment and deploy straight from dev to prod because "testing takes too much time and we need to be more reactive to business needs" The worst part is this sounds like a reaction to "we get too many bug reports and it's slowing down the dev cycle to address them all". Instead of taking the correct action of creating automated testing tools to verify builds before they're deployed, they want to jam their code into prod and hope customers don't complain as much as testers. They are definitely missing some huge pieces of the devops picture. I can imagine this will end with 'devops is bad and doesn't work' instead of realizing their mistakes.
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Oct 24, 2017 15:12
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Avenging_Mikon posted:You should be using God's Own Paper Size: Letter, and that's the price you pay for deviating. 
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Oct 24, 2017 15:22
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Some time ago we had some major issues with general telecom stupidity trying to get services going in a new branch location we built. Both providers where dicking us around and kept sliding the installation further down the line. Ultimately both ended up installing their lines in the building on nearly the same day, but the cable company activated their service first, the phone company never did. The guy from the phone company put the lines in, and then left the building without saying anything and stopped returning phone calls. So we canceled everything with the phone company. Today the phone company (CenturyLink) called to schedule installation of our services... 2 months after they installed the physical lines, and 2 months after we canceled everything. Also, the guy who called was the same guy who installed the physical lines and left... He asked why we canceled. My response was "Because no one at CenturyLink seems to know what the hell they are doing", to which he responded: "well this is embarrassing...".
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Oct 24, 2017 15:32
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stevewm posted:"well this is embarrassing...".
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Oct 24, 2017 18:45
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Thanks Ants posted:You mean continuous integration isn't where you edit files directly from the prod server over an FTP connection? Triggered...
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Oct 24, 2017 20:31
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Not pissing me off today.. Our credit card gateway provider's (Verifone...) website as of today no longer requires IE in Compatibility View mode to function. It now functions 100% with Chrome and Firefox. It has taken them years to achieve this...
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Oct 24, 2017 20:47
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poo poo pissing me off: Hey, this meeting you recorded has no audio. Staff mentioned it. I confirmed it with my own machine. No, it does. I checked it. Ok guy. Sure. I'm pretty drat sure I know how to test a sound problem from a file that's on our loving network. One of us is lying. It's not me. Now I get to get my boss involved to prove to this guy that he hosed up again, like he has on other occasions.
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Oct 24, 2017 21:25
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stevewm posted:Not pissing me off today.. Fixed to reflect actual reality.
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Oct 24, 2017 21:38
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Judge Schnoopy posted:The worst part is this sounds like a reaction to "we get too many bug reports and it's slowing down the dev cycle to address them all". Instead of taking the correct action of creating automated testing tools to verify builds before they're deployed, they want to jam their code into prod and hope customers don't complain as much as testers. We had a new manager come in a year ago who did a half assed attempt at implementing an agile workflow, but all that resulted in is the business now thinks they can shift development priorities daily and never have to commit to any plans so the feature creep is worse than ever. The developers are getting flak because deliveries are so rare that once there's a delivery date approaching business owners try to shoehorn in last minute additions. Then because the changes have been rushed the tests fail and deployment is postponed, which of course only makes the business owners upset and blame the developers, who in turn blame operations over "testing being too rigorous". I'm basically living the first couple of chapters of The Phoenix Project. I need to 
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Oct 24, 2017 21:49
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Irritated Goat posted:poo poo pissing me off:
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Oct 24, 2017 21:49
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HR asked me for help with an applicant's CV. It was opening in protected mode, and screwing with their ability to print. Okay, fine, that happens, glad to help, that's why I'm here. I expected it was saved in .odf or something like that. Get the file via email and it says .doc Huh. Okay. Open it up, poke at it, and it was saved in WORD SIX POINT MOTHER loving OH. I wanted to tell them not to hire the person just on general principle. Our Word install locks down Word6.0 for safety reasons, so I had to tweak a setting, saved it as a .docx, and sent it back to the HR lady. But still, use a word processor made this millennium, person.
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Oct 24, 2017 22:04
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Avenging_Mikon posted:HR asked me for help with an applicant's CV. It was opening in protected mode, and screwing with their ability to print. Okay, fine, that happens, glad to help, that's why I'm here. ODF is the Open Document Format, which is used by OpenOffice and LibreOffice They still deserve to not be hired for not sending their resume in a widely used format.
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Oct 24, 2017 22:23
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Word 6.0 format probably means they're using a Windows XP version of WordPad as their editor.
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Oct 24, 2017 22:41
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fishmech posted:Word 6.0 format probably means they're using a Windows XP version of WordPad as their editor.
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Oct 24, 2017 22:45
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fishmech posted:Word 6.0 format probably means they're using a Windows XP version of WordPad as their editor. Computer lab at the library hasn't been upgraded since 1993
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Oct 24, 2017 22:58
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The Fool posted:ODF is the Open Document Format, which is used by OpenOffice and LibreOffice I know what odf is, and that Word hates it. I have LibreOffice on my work computer to handle it.
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Oct 24, 2017 23:23
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Avenging_Mikon posted:I know what odf is, and that Word hates it. I have LibreOffice on my work computer to handle it. Sorry, I misread your post
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Oct 25, 2017 00:16
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