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Here's something that's pissing me off for personal IT purposes.. I recently moved to the country, but a nicer lake community that has enough capital to make it worth a enterprising service provider's time. The issue is I was quoted for a 6 meg line, they came out to install it, and I guess 3 is the best than do. I have a SGS III on Sprint with an unlimited data plan, but lovely 3g coverage, an iPhone on AT&T with decent coverage but a lovely data plan and there are no other service providers within range. I'm fine not having broadband, netflix and hulu can leave my life without the wife and I freaking out too much. But my job requires some on-call activities and I will have to remote into some PC's from home. I can only hope that our new fangled DSL connection doesn't make me want to shoot someone. edit: I guess my biggest bitch about this is the fundamental fuckery of our national data infrastructure. Why haven't we solved this yet? Why are dial-up and poverty DSL connections still available? slightpirate fucked around with this message at 17:15 on Oct 7, 2013 |
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Oct 7, 2013 17:05
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Dave_Indeed posted:I feel you. Time Warner Cable told me this house I just bought was serviceable, then when I moved in they were like, "no bitch that's wrong, you're crazy bitch"... so I'm always on call for work and very often have to use this garbage satellite internet that has a 10gb cap and no vpn access to do my job. Plus an 800 ms ping that makes logmein a joy to use. I'm with you on this, the lady and I moved to this rather developed and established lake side community back in October, and one of the deciding factors was the availability of high speed internet. I knew it was a gamble as we were going to be pretty far out from the Omaha city limits, but I didn't think it would be an issue when I called Windstream (DSL) to confirm what their website said was true. According to their site, a 3 and 6mbit lines were available. for the low-low cost of 54 bux for the 6 meg option. I signed up for that only to get a letter of consolation saying the only the 3 meg option was available in my area. No cable providers run 10 miles from the city, and satellite is too expensive. Also there was a billing snafu that put our 3 bit line at 64 dollars a month and when I called and complained, also sending them screenshots of their own website and then walking the rep through the steps to reproduce the same result for my address, they finally reduced my bill permanently to the advertised priced of 44 dollars. The line we have now works -ok- but its not great for everything that we would like it to. Netflix takes 3-5 minutes to buffer to HD. Web surfing is slow, VPN is usable, but just barely so. Online gaming is a complete no-go though. Far too much lag.
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Jan 6, 2014 21:19
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The special snowflakes, that became snowballs, which is now a looming avalanche... We have been building Dell e6530's out for pretty every everyone who asked for a laptop this last year with the exception for our senior staff and for one user who had a medical reason to have a smaller / lighter laptop. So we built out half a dozen or so e6330's that are considerably smaller, but less than 1 lb difference in total weight. Bit of placebo effect in my opinion, but whatever. Now we have rumors circulating that if you do any traveling at all, or are otherwise incapable of carrying the lead anchor that is your current laptop onto a plane, then you should contact IT to get it replaced. Mind you, we don't replace machines unless we have a good goddamn reason to do so. If its not out of warranty, no replacement. If they are claiming medical / ergonomic reasons, I'll suggest that they talk to our employee safety coordinators to schedule an ergonomic assessment and to get a note from their doctor cleared through the coordinators. Basically, if you're going to whine about carrying around a little extra weight on the plane or on the way out to your car, I'm going to make you trudge though so much red tape you'll be able to wallpaper your office with it. You get whatever everybody else gets sucka.
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Jan 20, 2014 18:24
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Ok boys, its the big one. This Tuesday will hopefully be one of a couple interview and meetings that will get me promoted from Help Desk up into a Sys Admin role. I'll be the youngest and least experienced admin by 1-3 decades, but my strongest asset is that I'm able to understand concepts quickly and I'm not rooted into the idea of "well that's just how we've always done it". I know when its appropriate to invent a new wheel and when its not.
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Feb 21, 2014 23:09
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I'm a little pissed that nobody thought to put file size limits on .pst files. So now, I have a user with 19.9 gigs of email in one file and Outlook is choking on it. Surely there's a good way to split that file up into smaller .pst files?
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Feb 27, 2014 15:52
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Multiple folders, however Outlook completely freezes when trying to read from the file, ultimately tossing the "this file was not closed properly" and proceeds to check the file, and gives up after a while. SCANPST just laughs, cries, and drinks.. then crashes.
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Feb 27, 2014 16:00
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Caged posted:The best part about email is when the company director walks in and says "I want an unlimited mailbox". Apparently asking for an unlimited budget is the wrong answer. Have legal draw up a document on why this is a bad idea. If your company ever gets into a lawsuit and your director's inbox gets subpoena'd, literally all of that email is evidence. If you only have a 90 day retention on email, and disallow .pst files, you can skirt that a bit.
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Feb 27, 2014 16:09
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guppy posted:Current big organizational priority: professional development. just wait for your boss to pass out photocopied booklets from "server 2012 for dummies"
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Feb 27, 2014 18:32
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Two weeks ago we get a splash of emails from "British Airways" that was known to have some Z.Bot Trojan action going on. I write up a report and CC our director, my super and a few others who I knew would be in a position to notify the company - "heads up, if you get this email delete it, or if you've already clicked every link and attachment, please contact the support desk ASAP" You know, something reasonably preventative. 4 days later support gets a call about a PC in accounting with Cryptolocker. No big deal, Windows Defender Offline can take care of it.. but whats this, this person had 5 network shares available. Oh, they point to root directories for the majority of the corporate server. Guess who got to pull the tapes and start restoring files ad-hoc until a proper restore could be scheduled.
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Mar 10, 2014 16:52
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What good is standardizing your software when your disconnected from reality Director comes down and tells you to "just push down another browser to a user because IE is giving her fits" I know IE is poo poo, but its the standard. You don't just willy-nilly deviate from the standard. If our engineers and admins wanted Chrome out and about, we'd have it already.. right? EDIT: Mattress Man posted:poo poo not pissing me off: picking up a new BMW tomorrow thanks to sweet sweet overtime. At least you're not slobbin' your boss's knob for it! slightpirate fucked around with this message at 20:34 on Mar 14, 2014 |
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Mar 14, 2014 20:30
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Pissing me off: co-worker who has no interest at all in a sys-admin role, but has interest in the pay and applies and may get selected based entirely on seniority and not merit or passion for the type of work. Edit: I've been working a month of 60-70 hour weeks to cover for our third hell desk guy quitting and second hell desk guy having no motivation to do anything beyond his 9-5 and playing on Facebook during most of it.
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Apr 1, 2014 22:47
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Not pissing me off: I've been given the green light to find a replacement for our Avocent 1016 KVM all because, near as we can tell, it doesn't allow us to hotkey switch between attached devices. Any suggestions on replacing / upgrading this beast so I can attach our new Win 7 deployments to it as we start to roll them out?
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Apr 2, 2014 20:02
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dogstile posted:Final straw broke. My boss just had a word with me about how i'm not supposed to ask any questions, if I don't know, I just pass it on. I can't ask any other first line guys what they've done at all, I can't ask the second line guys what they've done at all, etc. All we can do is look at worklogs and use the solutions list now. The solutions list that isn't populated with anything because nobody is assigned to approve solutions and the worklogs which aren't getting filled out because we're not meant to fill them out while on a call, yet when we put the phone down it instantly rings. Are you working for my old boss? He was a complete dickhead about lunch scheduling. At first it was because "nobody would be here to answer the phones" then it became clear that he just didn't want any two of us conversing about work on lunch - talking in a place where he couldn't hear the conversation. I know it sounds silly, but this guy was all about keeping control of all communications. He monitored chat logs (for the company provided chat system), email, and of course had a pet in the support team that would tattle on us if we did anything he wouldn't approve of. My advice, get the gently caress out. like today. just quit your job.
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Apr 4, 2014 16:07
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Get loving hosed. So that lovely security admin job I applied for is being considered, not for me, but for my lazy, uninspired, technically inept co-worker who only has seniority and his good-ol-boys club to back him. I'm tired of being on the hell desk. YOTJ indeed. EDIT: no more consideration, he got the job, only because of his seniority. Glad I have a chilled bottle of Tanqueray 10 at home. slightpirate fucked around with this message at 19:35 on Apr 9, 2014 |
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Apr 9, 2014 17:33
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after speaking with my boss about this, there is a good chance that im going to get a promotion to a job that doesn't exist yet. I'm not holding my breath, but If I'm helping him architect the job role, responsibilities, and pay grade, I'm aiming to keep my sweet sweet hourly pay, 15% raise and a lovely "work from home once a week" package, at least for the summer. I know full well that it'll be like 5-7% and no work from home, but a man can
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Apr 9, 2014 20:44
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Paladine_PSoT posted:Whats your current job and whats the potential promotion to? IT Support Specialist to IT Support Specialist (Lead) ?
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Apr 9, 2014 20:56
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SolTerrasa posted:Helldesk to "slightly valuable but not enough for a real promotion" helldesk? Hey, if you can get everything you listed, awesome, but if not you maybe ought to take the thread's advice and I'll keep you guys posted, but I don't see my imaginary job materializing anytime soon, and if I do leave it wont be until after summer comes because I at least want to see this Windows 7 deployment though.
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Apr 9, 2014 21:24
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things not pissing me off - my new mechanical switch keyboard just came in. so now when i'm typing up a storm it sounds like one of those rain sticks.
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Apr 10, 2014 16:48
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minor gripe for the AM crew; I'm pissed about being on-call and either folks not understanding the part of the voicemail that says "if this is an emergency or production related issue, please call the on-call staff at 123-456-7890". And they call me at just the right time so that I won't be able to go back to bed before work. Essentially I'm losing at least 1 hour or more of sleep because some jackass needs a third shift supervisor's email set up. gently caress you and gently caress your supervisor. send an email to the help desk and let them sort it out in during normal business hours. edit: i found an activity to fill my time - make some decent breakfast for once. Whiskey, bacon, and biscuits. slightpirate fucked around with this message at 11:40 on May 15, 2014 |
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May 15, 2014 11:37
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So I've been using PDQInventory to do some data gathering that my stubborn-as-an-ox teammate refuses to do succinctly. The only issue I'm running into, is that its taking a huge amount of time to hit every machine in our workstations OU, and on top of that, it seems that some of the machines aren't responding for reasons other than being powered off. I assume there is a .net framework requirement for WMI to pull this info then? If so, I may have to twist some titties to get our half-dead hampster of a WSUS admin to push that poo poo out over the weekend. Also, I've taken a liking to quoting Dennis Nedry during our morning status meetings. Dennis Nedry posted:"Oh, ah…I finished debugging the phones,ah, you know, I was gonna, so I did, ah, ah I debugged the phones. I thought maybe I should tell ya that the system’s gonna be compiling for, ah, 18 to 20 minutes some of the minor systems, they might go on or off but it’s ah, nothing to worry about, just a simple thing.
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Jun 2, 2014 20:21
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Neat. Accounting schmuck calls me up to her desk to check out an excel plugin called F9. F9 is very important software to the accounting schmucks. They use it every day, and use it twice as often during month-end processing. Recently, as we've been swapping out XP machines for Windows 7 machines, they've noticed that F9 doesn't work anymore. I do my due diligence and track down our licensing info and give those wacky guys at F9 support a call. Turns out the licensing for our product expired at the beginning of the year and while machines that had the software would continue to work, reissuing or new licenses would no longer be valid. With XP out the door due to auditing reasons, F9 fell right along with it. This news angered the accounting schmucks who took the information back to their tribal leader. Who then rallied their elite troops of fat-bottomed AP reps and came upon IT in droves demanding that they 'get their old PC's back' and 'make F9 work again' When we told them that the reason for the licensing lapsing, and the lack a more modern F9 server being procured was because the VP of Accounting ignoring our advice to sign the purchase order, they wouldn't listen. They said it was our fault. How could IT do this to them? The VP of Accounting called us out for never informing her of this and that we needed to rectify it immediately. This is why you archive emails my friends. Within 2 minutes I had every bit of damning evidence. I very politely CC'd everyone that needed to see it, attached an updated quote for a new server, the licensing, and other requisite components and sent it away. We should have it online next week. slightpirate fucked around with this message at 22:51 on Sep 5, 2014 |
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Sep 5, 2014 22:44
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So while I'm elbow deep in some machine renaming / IP configuration for one of our sites I generally have someone from the site on the phone with me. I have a nice little stereo headset for longer calls so I don't kink my neck. My conversation with the black plastic on my head and purposeful clicking and typing was not a strong enough context clue that I may in fact be busy, but this did not stop the shambling corpse of our oldest Accounts Payable rep from rapping her cold boney finger across my cubicle wall to get my attention and proceed to explain in one dust-menthol flavored breath that her keyboard was broken. Mind you, I can multitask with the best of them, but I'm going to finish my technical and -production related- tasks before I go play Help Desk monkey because nobody else could be bothered. Once I arrived at her desk, I asked her to demonstrate the errors. There were none. She lurched forward in anger and spat on the screen in anger. The computer had made her a liar by all counts. She says all of the characters had little dots over them, and that it was in some weird language. Either way, it wasn't doing it now so I took my leave. As I'm exiting and about 15 feet away she cries out, "Thanks for coming up to see my computer, look like you could use a little exercise today anyway. Thanks Slightpirate's_coworker's_name. Now, I'm a larger gentleman. I dress for my bodytype and I haven't let anyone really get under my skin with fat commentary in years. Also, I know that she probably meant "thanks for helping, aren't you glad you could get away from your desk for a bit?" but she didn't say that. She made a rude comment that caught me off guard and then called me the wrong name. How rude.
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Sep 18, 2014 23:00
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New guy on the team took it upon himself to clean up our shop and start asset disposal processes on older computers in there. Trouble is, some of them were due to be rebuilt and shipped back to user's, but he didn't bother to see who they were for. I blame myself for not training him to ask more questions, but I also blame him for not asking more questions like "hey, should I dispose of these 20 computers that were just shipped to us from our field offices?" or "these are pretty new machines, should be be throwing these in the garbage?" fwiw: most of them did need to be disposed, but the pallet of Dell T3400 / T3500's that are still in decent shape, those we need to keep pal.
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Sep 22, 2014 20:22
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anyone know how to take data from an excel document and auto populate fields in a .pdf file without manually copy/pasting them repeatedly?
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Sep 23, 2014 19:03
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 "Can you come up and vacuum out my printer?" ".. what's the issue?""it's just full of paper dust and my prints have lines running through them, can you clean the rollers too?""yeah, it probably needs a new fuser and rollers, I'll be up shortly with a maintenance kit.""oh no, I just need it cleaned out." "it's filthy because the toner isn't bonding to the paper, and the dust is getting every where. you don't want to be breathing that stuff. you work in a small office with the door shut. I'll bring the kit.""We're watching our spending right now, just come clean it."gently caress. Let's treat the symptoms and not the disease, though in this case the disease might be your garden variety rectal-cranial inversion. Heads up their asses.
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Oct 8, 2014 15:17
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I spend as much time documenting my tickets as I do actually working the tickets and my boss asks me why I don't do more things with my day. I need to start automating two things. 1) Outright ignoring all user's emails and set up a blanket auto reply "thanks for emailing me, however all user's incidents must be reported to our tier one help desk via {contact info}. Once we have the ticket in our queue, we'll be happy to assist" 2) Extracting data from .pdf and using it create AD user's and fill in details for their account. This would eliminate about 80% of my paperwork chuff.
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Feb 20, 2017 17:57
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I'll spare you the hot details of the troubleshooting, but this is conversation that came up during the ticket with my co-worker. SBoD: "The legal paper tray in my printer on my desk isn't working." Co-Worker: "There is a printer 20 feet away with legal paper in it" SBoD: "This is ridiculous." *hangs up phone* *20 seconds go by - email ding!* To: Slightpirate, Slightpirate's co-worker, director of IT, manager of the support desk, Director of infrastructure subject: Printer on my desk "I need a new printer immediately as mine is no longer functioning and I have MANY important things to print. I'm not walking down to the floor printers. This needs completed immediately" Sincerely, A Sloppy Bag of Dicks."
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Feb 22, 2017 22:28
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Something pissing me off. Being passed on for promotion to SA twice because I managed to work a deal out with my current boss to work agile, 150 miles from the home office. I wanted to move closer to my family and aside from our home office, every other branch we have is scattered across the country, so what's one more site to add to the remote work I do right? Well, the SA manager flat out said "I'm not hiring anyone for this position unless they are local". I kinda gave up arguing with him after a while and he hired someone local. So our new SA pinged me to have me walk him through creating a network share, but he's local, so that counts for something right? Oh, and my boss' manager has repeatedly said "Yeah, let's get this market evaluation done so we can offer competitive pay. we want to keep our knowledge workers here!" on a few occasions over the last 3 months. It still hasn't been started and we're still getting underpaid. My second interview with a local healthcare provider cannot happen fast enough. slightpirate fucked around with this message at 20:52 on Mar 15, 2017 |
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Mar 15, 2017 20:47
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Avenging_Mikon posted:So we're upgrading from Lync to Skype for Business on Tuesday. How hosed am I? Or did they finally fix SFB to not suck? It's Lync with a new icon, and a couple security updates. We rolled over from Lync to SFB earlier this year and the biggest complaint we've had is computer time drift getting +/- 7 minutes from server time and SFB doesn't let the user login. User's aren't allowed to change their own time, and the SA's refuse to spend any time trying to fix the NTP server. PSTools / psexec works great for jumping into a remote command line to run 'time 08:00' when someone has a meeting right when they arrive at work and can't login.
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Mar 20, 2017 14:41
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Calling it - management and this ex-employee are colluding to see who they can and can't trust with proprietary data. She may still even be on the payroll...
slightpirate fucked around with this message at 19:59 on Aug 4, 2017 |
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Aug 4, 2017 19:56
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"Hey can you figure out why these user accounts logged in after the users were terminated?" Our account passwords expire every 60 days, and we have 4 accounts that were supposedly logged into beyond that 60 day limit. Due to my entire department's limited grasp of Logon Types and what may or may not be updating the last logon event, I've had to spent the last few weeks around in AD, the DC's, and trying to piece this poo poo together and my patience is long gone. gently caress. ID. Security. Audits. These serve as nothing more than a witch hunt to see who dropped the ball in a manual process that should have been automated 10 loving years ago. The following sentence will be included in an email to my boss, and two external auditors who are overseeing this project. "User is in a similar situation (61 days) only with the additional complication that he passed away before his termination date. With all due respect to the dearly departed, I don’t think User is logging in from beyond the grave."
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Aug 7, 2017 23:33
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I agree, it should be automated. The way it works now is HR terms the employee which generates an email that is sent to the help desk. When the HD gets it, they have to search AD for the username and start disabling the account, change the password, remove permissions, take the server share down and so on. If the Help Desk doesn't process this OR if they mistype the name and see that it's a user who's in the HR system, but not in AD (happens for warehouse workers) they dismiss the notice and move along. No further checks are done until an audit is initiated, and a small selection of HR terminated account are selected at random to see if the HD did their job. I just want the HR system tied to AD so when the firing manager submits the termination it automatically kills the AD account. There's literally no reason to do it any other way in our organization.
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Aug 8, 2017 03:30
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