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Contact your provider, I've never heard of tmo paying much mind to mvno subscriber complaints
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Apr 3, 2019 23:29
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I asked some other people if there was a way for you guys to report it and nobody had a an answer  I share an office with the engineering team, next time I'm there I'll ask. Now I'm curious too
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Apr 4, 2019 01:40
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E2M2 posted:So is there any way to game the Buy one S10 and get another free? Talking about opening the new phone line. Can I cancel one right before opening another one and using the same phone #? If you cancel any lines within x period PRIOR to the purchase/promo it will usually make you ineligible. Same # or not x is usually 30 iirc
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Apr 18, 2019 05:10
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E2M2 posted:So cancelling afterwards is aokay? Basically switching one of the 7 account over? No also that won't work because of what the other guy mentioned I don't know of a way to really game that particular promo type to any tangible benefit I'll be meeting with some real TMobile scoundrels today and I'll try to ask if they have any ideas I can't think of Probably not since lol if you don't think we employees are also tryna game the same system
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Apr 18, 2019 12:30
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Uncle Lizard posted:So I'm pretty sure I'm switching back to TMobile. I will have 5 lines total. My dad, my lady, and I have service with Google fi Anand the two kids have service with TMobile prepaid. All the phones are paid for, and we are looking to keep them. I called a while back and was quoted $180 per month for unlimited, including taxes and fees. I am wondering if I can do everything online or if I have to go into a store. I assume I will need 5 new sim cards, so do I order those online, and then when everyone's bill is up on the 15th, I just call in and port all five numbers to the new sim cards? Am I missing anything? if you want ill activate you, charge you less per month, and see if I can waive the sim cards
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May 2, 2019 03:44
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Pretty sure the alcatel flip is JOD eligible , and iirc is $75 msrp
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May 8, 2019 01:53
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Branch Nvidian posted:Is there an account cool down period between upgrades? Like if I traded in my device for the alcatel and then just bought it outright, would I be stuck with it for a certain period of time before I could just do a regular upgrade on EIP? No and no, in this specific situation you're fine Also I asked some colleagues that work retail and the alcatel flip may not work on JOD, so that would leave the aristo 2/moto e5 play/revvl2 as cheapest JOD options, with the revvl2 theoretically having the "best" hardware E: also re: the one plus 6t, I have one and the reality is that its not worth more than $300 when brand new s9s can be had for the same. I'm not a Samsung bro or whatever but if you can find a deal on a Samsung theyll be superior in almost every way imo. I do miss my silent/vibrate/ringer slider though, but that's probably the only aspect that I miss Worf fucked around with this message at 10:48 on May 8, 2019 |
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May 8, 2019 10:44
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if you're listed as an authorized user youll be able to do anything you need re: upgrades and buying equipment if you know the account pin you can just call customer service and pretend to be account holder and add yourself as an authorized user theoretically the stores wont even talk to you about account specifics if you arent listed on the account, let alone sell you anything
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May 8, 2019 11:22
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I would just call
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May 8, 2019 13:58
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Idk if all employees of the company got them but everybody I know has a very nice hardcover of it lol I should give mine to my mom
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Jun 5, 2019 01:52
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stevewm posted:Looks like I might be joining all of you soon... I am responsible for the cellphones at work. A business sales rep from T-Mobile cold called the CEO, the pricing was less than half of what we currently pay Verizon, resulting in a $20,000ish per year savings. So unless Verizon steps up to the place and cuts pricing... guess who is now in charge of possibly spearheading a effort to switch to T-Mobile from Verizon! T-Mobile can and does assist with transition costs for it's b2b/Corp liable customers and also has a professional implementation team that does the hardware as well as back end rollout for you. Sprints HQ is a few hours drive from Indiana so I assure you their Midwest presence is probably greater than you think Anyway , to anybody paying enough to have a savings of 20k annually , saving 20k annually is like zilch of the operating budget and not a reason to change carriers. Most T-Mobile b2b reps in the country will be aware of this I assure you lol. Also, verizon and att are losing so many deals they're price matching our proposals with regularity now so at worst , get some negotiating leverage.
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Jul 19, 2019 10:29
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Essentials plan is infrequently worth it compared to Magenta, depending on what state you live in this is compounded because while magenta plan has taxes included in the quote- essentials plan does not include any of your taxes in price i would do a side by side feature and cost comparison of both magenta plan and essential including the taxes youd be on the hook for. 99.9% of the time magenta is better for my individual liable/small business customers. you might also have an issue getting the discount match to work since if i'm being honest, they basically told everybody in the company not to actually do it- it also makes your account ineligible for a bunch of poo poo, ie, its not a real discount program, it exists solely to please DOJ regulators et al. tldr, your plan wont work the way you want it to, probably, but its actually even more a pain in the rear end than you thought i'm pretty reasonably senior in tmobile and have 15 years experience in the industry.. if you actually want to do a bill review with me real quick i will. i'm on FMLA leave right now so i've got some free time
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Aug 7, 2019 13:05
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No real reason to bet, heres the document pertaining to the verification/match process: https://support.t-mobile.com/docs/DOC-39814
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Aug 7, 2019 15:54
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I think the CEO just probably doesn't want to be instantly fired for costing the company the merger by pissing into an already lovely political climate since realistically this merger should never happen, but in this weird world .. actually probably will Except Sprint has literally gone out of their way to ensure their business will fail. I used to lose deals to Verizon for coverage or for their more advanced wireless / non phone corporate/enterprise stuff. I'm losing deals to Sprint because they're just not even charging people for service or hardware. These are 5/6 figure deals they're just not bothering to charge subscribers for. The whole industry is lol
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Aug 30, 2019 23:30
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As an employee I have also learned for my own stuff that the chat people do get poo poo done I do not usually like to call the call center. Imo they treat employee accounts with some disdain
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Sep 2, 2019 16:13
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Dr. Fishopolis posted:can someone change the thread title? john legere is a literal garbage person who really shouldn't be glorified in any capacity. ? There are cosmically worse things that get mocked here constantly, instead of continuing to post here about it where none of the participants can actually change the title, please consider reaching out to the moderation team. Get them to change half the names of the subforums too because gosh some of them really rankle me
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Sep 12, 2019 19:44
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I've been on FMLA for months and don't give two shits about my CEO, fellow masshole or not, so please understand this isn't really a personal thing But like, seriously reconsider crusading against the CEOs of probably, like, any company in what is a thread designed to inform or assist with the account component of a business? All CEOs are bad. This isn't the bad CEO thread. I have stories that would boil y'all's blood. Telecom is hilariously dirty. I don't think we need to talk about trump and poo poo in here. But hey it's a free world, if that's what the thread is I'll go find another one to post in myself
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Sep 13, 2019 12:56
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Maneki Neko posted:It’s been a while since I bought a phone from a carrier, but I jumped on the TMobile “half off iPhone 11” deal. When the phone arrived I had to call and activate it, it did not automatically activate and replace the existing device. Did you used to use VZW or Sprint? Traditional CDMA carriers are easier to activate that way , in a sense, having now worked for every US carrier lol. T-mobile doesn't automatically deactivate your existing SIM under any normal operating procedure for ship-to fulfillment unless someone or something fucks up
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Sep 23, 2019 10:38
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SeANMcBAY posted:It’s blocked quite a few calls for me. The caller ID function isn’t really working for me. I still get calls from plenty of numbers that don’t show a name. its not a required field or piece of data to transmit so it may not be there to be shown
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Aug 2, 2020 13:18
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Luceo posted:So I just got my mom and her husband into T-Mobile with a pair of SE2020s at half off, so that's not bad. She was Sprint, so the new customer deals didn't apply. The sales guy said that deal wouldn't let them port their numbers in, but is there anything that stops them from just porting their numbers in a week later? depending on the deal its very easy and cheap to hop from sprint to something like an ATT/VZW prepay, then port in from there is one of them 55+? two lines is pretty cheap on that plan if they arent on it already
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Aug 13, 2020 16:48
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nerve posted:My brother did this today and he says they only gave him $200 off: they probably gave him a portion instantly up front based on the model of his phone and then a prorated monthly amounted over the duration of the payment agreement so itll look something like +$46, and then -$16(or whatever) on the bill
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Sep 30, 2020 21:31
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sweart gliwere posted:I'm having a hard time finding a simple comprehensive list of Band-71 (600mhz) service deployments, trying to help someone switching carriers. this information is pretty commonly available to all employees of t-mobile regardless of level (altho skill factor may be an issue) a phone chat w customer service could probably get you an emailed list, or calling a local corporate store
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Oct 2, 2020 13:44
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if you're in a 5G area 5G will reach places 4G wont the reality is those low band frequencies arent designed for high speed- theyre designed for coverage Worf fucked around with this message at 02:24 on Oct 13, 2020 |
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Oct 13, 2020 02:21
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WhyteRyce posted:Don't care about speed. T-Mobile still has some spotty service in parts of places I routinely visit. I didn't think 600mhz LTE was very widely deployed so was wondering if they were sticking 5G low band in more places Yeah, they got the 600mhz band about 4 years ago. Prior to that they largely did high band/high speed. Verizon is king because they use a ton of midband. Sprint had a ton of....800?850? Band spectrm, which was the oo la la of buying them- outside of consolidating the only price competition, surely.
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Oct 13, 2020 11:25
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nimper posted:You're thinking of 2500mhz. Band 41. Sprint had some 850mhz but I don't think it's very useful to T-Mobile. that is not what they told me in the t-mobile engineering office i worked at sprint had 1/3 of rural 850 spectrum, which is/was very juicy for how t-mobile specifically wanted to roll out low band and in part what it was looking to augment with the purchase. you're not wrong about them using 2500, which, again, is for high speed and we're talking coverage/data movement Worf fucked around with this message at 12:54 on Oct 13, 2020 |
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Oct 13, 2020 12:50
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