|
Docjowles posted:At a past job, we had some bastion hosts you had to jump through to reach production. The NOC team sat on those jump boxes all day, and would loving CONSTANTLY space out and reboot them instead of the actual host they meant to work on. We eventually literally replaced every command we could think of (suhtdown, reboot, halt, etc) with a symlink to a script that said "HEY NUMBNUTS THIS IS THE JUMP BOX. Did you really mean to reboot it? y/n" and then called the real command. Mollyguards are a time honored tradition. The better ones make them repeat a challenge word to reboot. If you have a "remote reboot command" you script up you can even install the mollyguard everywhere. That has the added benefit of you can write into a database datetime,username,server,comment from the reboot command.
|
#
?
Sep 21, 2018 18:49
|
|
|
|
| # ? Apr 26, 2024 00:50 |
|
|
Nice, hadn't heard that term for it. Apparently there's even a package of that name designed to guard against accidental reboots, lol http://manpages.ubuntu.com/manpages/xenial/man8/molly-guard.8.html
|
|
#
?
Sep 21, 2018 18:52
|
|
|
Docjowles posted:Nice, hadn't heard that term for it. Apparently there's even a package of that name designed to guard against accidental reboots, lol Kids these days! 
|
|
#
?
Sep 21, 2018 19:13
|
|
|
On one hand there's really no cogent argument against something like a mollyguard. If it reduces the risk of an accident that would impact availability, it's good. On the other hand, if an employee is repeatedly careless while running commands with root privileges, mollyguard isn't the whole solution. It might keep him from rebooting the wrong server, but who knows what else the guy is doing carelessly? There's a basic level of care and focus you need to apply when doing things as root, and if you regularly fall short of that level, operations is not a good place for you.
|
|
#
?
Sep 21, 2018 20:18
|
|
|
You shouldn't avoid putting easy methods (with little to no downsides) in place to stop people making mistakes just because they might become a crutch one day. If people are generally careless then address that separately through your change control processes, training, discipline policies, improved ways to roll back changes etc.
|
|
#
?
Sep 21, 2018 20:25
|
|
|
https://www.privacyfly.com/articles/ncix_breach/ This is absolutely amazing. quote:Millions of Canadian and American consumers are now at risk thanks to a series of shady backroom deals that have resulted in records detailing 15 years of business being sold.
|
|
#
?
Sep 21, 2018 21:08
|
|
|
I love the name Mollyguardwiktionary posted:Originally a Plexiglas cover improvised for the Big Red Switch on an IBM 4341 mainframe after a programmer's toddler daughter (named Molly) tripped it twice in one day. Later generalised to covers over stop/reset switches on disk drives and networking equipment.
|
|
#
?
Sep 21, 2018 21:34
|
|
|
"Hey we're making this change in two weeks, but the replacement is in production now! Here's how to move over to it, give us a shout if you get stuck" "Just a reminder that this legacy system is going away in two weeks, the new way to do exactly the same thing is explained here, our support team can take you through it if you have any issues" "This thing is happening in three days" "Tomorrow the old system is going away" "Ok, that's all done now. If you're still set up to use the old service then get in touch and somebody can take you through the change, alternatively see this documentation" Email CCing their boss, their bosses boss "I've not been able to get into this for four days now so haven't been able to get any work done, what's going on?" Every. loving. Time.
|
|
#
?
Sep 21, 2018 22:13
|
|
|
That's when I detail each email they received concerning this with dates and times via a CC to everyone they CC'd. I then tell them I confirmed that they received each email and ask them which part of the process is confusing so that I can make it better in the future.
|
|
#
?
Sep 21, 2018 22:15
|
|
|
This isn't a CYA exercise this time, the people that this person is complaining to also received the notifications and were involved in assisting people make the change or at least get help if needed.
|
|
#
?
Sep 21, 2018 22:28
|
|
|
No GreenLight's just saying be helpful in a condescending way, which is an approach I enjoy myself.
|
|
#
?
Sep 21, 2018 22:41
|
|
|
Ah yeah the "let me know which of the steps you're stuck on and we'll figure it out" response does get used a fair bit.
|
|
#
?
Sep 21, 2018 22:47
|
|
|
I just have a hard time putting up with people who can't read emails then try to throw IT under the bus. But everyone is busy and reading is hard.
|
|
#
?
Sep 22, 2018 00:05
|
|
|
GreenNight posted:I just have a hard time putting up with people who can't read emails then try to throw IT under the bus. But everyone is busy and reading is hard. Throwing IT under the bus is such a time-honored tradition that many groups have it as step 1 of troubleshooting.
|
|
#
?
Sep 22, 2018 00:18
|
|
|
I just got back from a 10 day vacation. Not a shitshow thankfully but yay for a headache.
|
|
#
?
Sep 22, 2018 00:27
|
|
|
I have posted it before, but i'll post it again. We are on-prem exchange, and in the last year we have had more email issues from Office not licensing on o365 than from our mail servers not serving mail.
|
|
#
?
Sep 22, 2018 13:48
|
|
|
"Hey Bob, we let so-and-so go, can you meet him at Starbucks to get his laptop." Fine. You're paying mileage and buying me breakfast at Starbucks.  Now I get to peel stickers off a laptop.
|
|
#
?
Sep 22, 2018 15:27
|
|
|
fart
|
|
#
?
Sep 23, 2018 05:35
|
|
|
lampey posted:Running your own mail server in 2018 is a bigger headache. Email deliverability will always be a problem. Hosted email is practically free from Microsoft when you figure in the cost of licensing your own exchange server.
|
|
#
?
Sep 23, 2018 08:36
|
|
|
On my flight to Orlando and I don’t think I’m ready for the level of awkward and poorly dressed IT folk I’m about to experience for the next week.
|
|
#
?
Sep 23, 2018 17:24
|
|
|
Should have gone to some goonmeets to prepare.
|
|
#
?
Sep 23, 2018 17:28
|
|
|
I just landed, Ignite attendies do seem to stand out amongst the families going to Disney or universal.
|
|
#
?
Sep 23, 2018 17:43
|
|
|
The Fool posted:I just landed, Ignite attendies do seem to stand out amongst the families going to Disney or universal. What’s giving it away: the body odor, heavy drinking, social awkwardness or all of the above?
|
|
#
?
Sep 23, 2018 18:01
|
|
|
No one is more anti goon than goons.
|
|
#
?
Sep 23, 2018 18:15
|
|
|
Darchangel posted:The trick is always how to mean "gently caress off", get the person to understand that you mean, explicitly, "gently caress off", and not any gentler form of it, but not actually say "gently caress off." Well said !
|
|
#
?
Sep 23, 2018 18:21
|
|
|
The Fool posted:No one is more anti goon than goons. No true
|
|
#
?
Sep 23, 2018 20:29
|
|
|
The Fool posted:No one is more anti goon than goons. Self-hatred is the fundamental noble truth from which all wisdom extends, hth?
|
|
#
?
Sep 23, 2018 20:33
|
|
|
silicone thrills posted:We spent months questioning o365 due to ITAR requirements. There's a ton of stuff about no foreign persons handling any data. I don't know what ITAR is but we have the no data abroad restriction too. We are running exch 2003 so I cannot wait to migrate!!!
|
|
#
?
Sep 24, 2018 11:51
|
|
|
Dr. Arbitrary posted:I think we're on the right track here, asking "how could this be possible?" rather than "who made an error?" Bit late to this, but one of my previous jobs was an operations desk and I often had to do Linux server changes. I know nothing about Linux but was expected to follow a script. I was also supposed to run the crash calls for major outages if I was on shift (I'd never done any of this before). My first ever crash call? An outage where we'd lost all of our offices in South Africa because of a mistake I'd made on a change. The job was confusing as hell and I'd had no real training or context to anything and now I'm sat on a Google hangout with about 8 faces staring back at me discussing how the problem had happened and what needed to happen to put it right. I'd just come from a toxic blame culture environment so I was getting ready to go to war with these guys but was amazed that the place was more concerned with why a new guy with very little experience had been shoved into a situation where this was possible and what they could do to make sure I had better support and failsafes in future. I learnt more at that place in the 11 months I was there than the previous 10 YEARS at the toxic place
|
|
#
?
Sep 24, 2018 11:54
|
|
|
Possibly joining a super tiny company as the first and only tech guy since the owner realizes that getting into the 21st century is important. Am I right in thinking that with only a couple people even using computers, an AD environment is unnecessary and that a properly configured CRM would be able to do what’s needed rather than an ERP system? It’s construction, and I know you can set up stuff like resource inventory and requirements and customer / supplier related stuff in Salesforce. Related, is there a better option than Salesforce if there would be at most three seats needed? Salesforce seems like it would be overkill and cost-ineffective at that scale from how I’ve used it before.
|
|
#
?
Sep 24, 2018 17:26
|
|
|
 The session I was born to see. Also coincidentally it is the highest concentration of women in this entire place.
|
|
#
?
Sep 24, 2018 18:27
|
|
|
Today a dev handed a sys admin some source code. The expectation he would take that code and transform it into an app to be deployed. The very first thing I thought to do want print out the source code, wad it up, and throw it directly into the face of the dev.
|
|
#
?
Sep 24, 2018 18:40
|
|
|
Sickening posted:Today a dev handed a sys admin some source code. The expectation he would take that code and transform it into an app to be deployed. Or just email it to everyone in PDF form. "Your code has been deployed"
|
|
#
?
Sep 24, 2018 18:42
|
|
|
The good news: My request to IT for an up-to-date laptop finally got approved!  The bad news: The user profile on the new laptop is heavily locked down, with no admin rights whatsoever, and forced installs of lovely resource-hogging anti-virus and local web content filters (so you can't even do things like look at the forums during off-hours). The great news: IT has an unwritten rule where, if they know that you know what you're doing, you can install and run whatever flavor of Linux you want. So now Kubuntu is running nicely on this thing. It also Just Works (tm) with the USB-C Dell dock they provided. And boy am I glad to finally be rid of Cygwin. I can actually get more work done on this thing. DizzyBum fucked around with this message at 19:36 on Sep 24, 2018 |
|
#
?
Sep 24, 2018 19:34
|
|
|
DizzyBum posted:The good news: My request to IT for an up-to-date laptop finally got approved! You have terrible sysadmins. And not for the proxy thing.
|
|
#
?
Sep 24, 2018 19:42
|
|
Cat Army
|
unwritten rules are not rules dude so don't piss people off i guess
|
|
#
?
Sep 24, 2018 20:15
|
|
|
Sickening posted:Today a dev handed a sys admin some source code. The expectation he would take that code and transform it into an app to be deployed. your sys admins have MSDN licenses and all that entails !!!?
|
|
#
?
Sep 24, 2018 20:16
|
|
|
Submarine Sandpaper posted:your sys admins have MSDN licenses and all that entails !!!? They don't. We also don't have devs that their only job is to write source code and do nothing else. I don't know what in the hell he was thinking.
|
|
#
?
Sep 24, 2018 20:21
|
|
|
Sickening posted:They don't. We also don't have devs that their only job is to write source code and do nothing else. I don't know what in the hell he was thinking. There is the belief that sys-admins have the best computers and I guess the Dev thought it would compile faster for him? That or lazyness/not paying attention. Not counting those out.
|
|
#
?
Sep 24, 2018 20:31
|
|
|
|
| # ? Apr 26, 2024 00:50 |
|
|
Submarine Sandpaper posted:unwritten rules are not rules dude so don't piss people off i guess Triple this.
|
|
#
?
Sep 24, 2018 20:42
|
|