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If you know what you are doing, getting autopilot “working” is only a couple of hours of work. I’m bothered that your MSP can’t get that set up for you. I get not all MSPs have the same capabilities, but I think that’s a pretty basic ask from any nowadays.
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Jan 24, 2025 18:26
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22 Eargesplitten posted:Manual setup for each one, apparently. Which takes several hours for each one. It seems like a few years ago they were using Acronis but that image seems to be way out of date, like Windows 10 21H1 or something like that. You should push your boss for the right licensing to just do AutoPilot and InTune. Its a hard sell at times in small shops because they wont care about your time, theyre thinking thats why they hired you. But if you can get through to them that this frees you up to do XYZ thats actually more important then painstakingly hand crafting user bespoke laptops, its a huge win. My review is coming up next week and Im going to push hard for a 20% raise or bounce to another internal team at my company. This will be the second time in the last 3 years I've pushed for this big of a raise so we'll see if I get away with it again.
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Jan 24, 2025 18:31
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How many employees are at your company anyways?
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Jan 24, 2025 18:50
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Thanks Ants posted:Application packaging is harder but I would try and get the budget to buy Intune Suite at this point and just call it the cost of doing things properly, falling back to adding the Enterprise Application Management add-on if you can't get budget for the full suite. Get the intune suite for the added reporting and remote help sure, if you do it for the enterprise application repository hard avoid. There are easy to package wrappers made around winget and winget-autoupdate which works far better. There isn't a single package deployed by us that is up-to-date in enterprise application manager, some of which are present in microsoft store and others in winget.
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Jan 24, 2025 19:43
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Cyks posted:How many employees are at your company anyways? 250-ish based on licenses (I recently did a license audit) but only about 100-120 computers, a lot of them aren’t primarily computer touchers so probably about 1/3 or more computers aren’t dedicated to one person and are just being used by whoever is there and needs to do something at the time. As far as the MSP goes, they seem understaffed and under skilled except for a couple of their senior admins. Of course if they are spending several hours per PC for all of their clients maybe that’s why they seem understaffed.
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Jan 24, 2025 20:30
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Love being on a call and finding that HR didn't bother to test new functionality they were requiring all employees to use, much less test it across the 3 different platforms that people will be using to do that functionality. That functionality is straight up broken on 2 of the 3 platforms, and that is what 99% of our staff use. essentially verbatim during that call "We did not test beforehand, nor did we ask the vendor if it would work with the physical devices we already have, we are troubleshooting issues still" I am really glad I was muted and had my camera off at the time. This new process/functionality directly affects people's time cards/pay so it's uhhhh important.
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Jan 24, 2025 20:32
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Dell keeps going further and further to hide their support telephone number on their website but it still works 😎
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Jan 24, 2025 21:16
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klosterdev posted:Dell keeps going further and further to hide their support telephone number on their website but it still works 😎 AI solves this
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Jan 24, 2025 21:40
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I just wanted to say that I managed to completely bork one of my home servers with clonezilla lol. Grub got very very confused
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Jan 24, 2025 22:42
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klosterdev posted:Dell keeps going further and further to hide their support telephone number on their website but it still works 😎 Same with Comcast, even though it's 1-800-XFINITY.
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Jan 24, 2025 22:52
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22 Eargesplitten posted:250-ish based on licenses (I recently did a license audit) but only about 100-120 computers, a lot of them aren’t primarily computer touchers so probably about 1/3 or more computers aren’t dedicated to one person and are just being used by whoever is there and needs to do something at the time. Only 80-90k/yr for that many employees, no surprise the MSP is largely poo poo. Even if they are only charging for the 120 employees, that covers just helpdesk pricing at your typical rates. I’m with Thanks Ants on this one; as long as the pay was good and the funding available, I’d jump on this job if given the chance. That’s small enough to fix without pulling all your hair out. Look into F3 and Business Premium as you plan out your migration.
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Jan 24, 2025 22:54
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Burn it all down from the inside
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Jan 24, 2025 23:02
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Cyks posted:Only 80-90k/yr for that many employees, no surprise the MSP is largely poo poo. Even if they are only charging for the 120 employees, that covers just helpdesk pricing at your typical rates. It's about $110-120k, I was making the comparison to burdened cost of an employee which is generally 30-50% more than the gross salary. Four days notice and they didn't get a computer provisioned, they apparently even closed the HR ticket where they specified needing a computer. loving ridiculous.
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Jan 25, 2025 01:24
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22 Eargesplitten posted:250-ish based on licenses (I recently did a license audit) but only about 100-120 computers, a lot of them aren’t primarily computer touchers so probably about 1/3 or more computers aren’t dedicated to one person and are just being used by whoever is there and needs to do something at the time. They do not sit there for 4 hours or whatever staring at the screen, they do a thing, walk away, come back, do another thing etc. They're likely building multiple PCs for multiple clients at the same time so billing like 40 hours while only working 8, it's the MSP game.
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Jan 25, 2025 02:47
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MF_James posted:They do not sit there for 4 hours or whatever staring at the screen, they do a thing, walk away, come back, do another thing etc. They're likely building multiple PCs for multiple clients at the same time so billing like 40 hours while only working 8, it's the MSP game. I've been billing time to read your posts, you owe me so much money.
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Jan 25, 2025 02:56
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jaegerx posted:Burn it all down
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Jan 25, 2025 02:57
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jaegerx posted:I've been billing time to read your posts, you owe me so much money. you should be paying me for my nuggets of wisdom, invoice is on the way.
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Jan 25, 2025 03:10
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My posts are FOSS (free and open source shitposts)
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Jan 25, 2025 05:43
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MF_James posted:Love being on a call and finding that HR didn't bother to test new functionality they were requiring all employees to use, much less test it across the 3 different platforms that people will be using to do that functionality. 1. That sucks rear end, shadow IT is the worst 2. That’s a process failure (obviously) and IT should be in control of that kind of poo poo so it doesn’t happen. We’ve gotten bitten by similar poo poo, only with our Revenue Cycle team. Feel for you.
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Jan 25, 2025 06:56
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