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Bonzo
Mar 11, 2004

Just like Mama used to make it!


Am I the only one that has a decade of Enterprise Software support experience that quit drinking last year?

On call work is terrible and I'll never do it again. Hell is being on call, dealing with Oracle indexing at 3am and the call waiting on your Blackberry goes off and its another customer with a PROD down issue.

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Bonzo
Mar 11, 2004

Just like Mama used to make it!


Vulture Culture posted:

Udemy doesn't have any real quality standards or oversight. They're a publishing platform for individuals, many of whom just pirate their course materials from other sites and sell them on Udemy. You can do worse than their Restaurant.com-style $10-for-any-course deals that they run a couple times a year, but the quality usually doesn't match Udacity or Pluralsight or Coursera.

Udemy is ok for some of the basics (at least for me) and serves as a bit of springboard for other stuff. Agreed that they have LOTS of pirated material there but there are legit ones as well. Definateley buyer beware.

The Pluralsite subscription price can be hard to swallow but there's a reason you pay a premium.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Sepist posted:

Doing a quick switch install for a client. Go to the 31st floor to check that the cables were ran, let our escort know I need to go to the 50th as well. He takes me to the lobby and says wait right here and disappears for an hour. Decided to just go take a dinner break


I once flew cross country to do a software install at a secure site. I show up, reception and security process me and I sit in a blank 4 wall room with only a table and chair. No sever rack, server, laptop, nothing. About 45 minutes later someone tells me what they're still waiting for the hardware vendor to deliver the server I'm installing things on. "UPS says it should be here tomorrow or next".

So basically the US gov paid my employer about 1500 a day for me to sit in my room and watch TV for two days.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


lampey posted:

Yes it is likely that focusing on patching, best practices for network design, following least privilege principles, auditing current permissions, and monitoring for all of the above to ensure it doesn't change is a better use of your time. You are 1000x more likely to have a problem because a server has 3389 exposed to the internet and you have a weak administrator account password with the default name. Or a user downloaded malware that takes advantage of a vulnerability that should have been patched a year ago.

I tell people to pretend that the attackers are already in the network so don't do stupid poo poo and allow them further access.

Tab8715 posted:

How do I communicate to the business they need to stop forking over half-million dollar checks to InfoSec consultants?


I'm on a security review team that deals with requests from customers that send us their security audits about our software. We get these multiple page reports followed by stern emails from C levels about how these issues need to be addressed ASAP and we need the entire Dev team on a conference call 8am Monday and we'd better have a drat plan!

With few exceptions nearly every report gets sent back pointing out to them that they are running out of maintenance software (most cases they are 3 - 5 years out of date) and need to update, or they need to patch and harden their servers. The thing is that when you buy our poo poo, we give you guides for server/database hardening and even provide a chapter on it in our online and onsite training.

So we kinda get a kick out of people spending 6 or 7 figures to be told to just RTFM.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


How is it that companies have no issues rolling out Windows/Office Suite upgrades and quarterly updates but asking them to apply a patch to an Enterprise application practically involves begging?

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Time_pants posted:

I am trying to get into networking, and I'm looking for a primer on the absolute basics (which is where I'm starting from). Assume zero knowledge other than what is taught as part of the A+ certification. Is there an online resource out there that covers the beginner level in preparation for N+?

Psssst have a look at https://forums.somethingawful.com/s...hreadid=3521165

https://www.professormesser.com/ is probably the most popular. Mike Myers (not the Wayne's World guy) has a series over on udemy which is probably $20 on sale right now.

These classes will assume you know what things like IP addresses, servers, and routers are. Like can you tell the difference between the three? Yes? Then you should be ok.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


MF_James posted:

The QR code avoids the need to plug in a password, doesn't it?

Yes.

I used to have this at my old house because it was easier during a party. Just scan the barcode instead of asking me for the wifi password 26 times while I'm trying to watch March Madness.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


siggy2021 posted:

I can't tell if this is a joke or not, but no we don't have visitors from abroad. We are a mid-sized local family owned company. I'm also done suggesting any passwords because anything I come up with is "too complicated." They can come up with what they want at this point and I"ll just do it.

There has been talk of getting a pen-test done recently, and I have a proposal from a company. I hope they loving set the key to something loving stupid and I hope we get the pen-test done and I hope one of the first things they point out is that our wifi key was loving stupid and they cracked it in 5 minutes.

Let me guess. They'll ask you to disable it during the PenTest and turn it back on once the company is gone.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Which manager brings their kid in on Saturday and parks them in the conference room to watch Netflix on the company wifi?

Bonzo
Mar 11, 2004

Just like Mama used to make it!


skipdogg posted:

Corporate IT is ridiculous. Our security team gave a presentation about how much they’ve improved things and how many vulnerabilities they remedied, and it was pure bullshit. 95% of their “success” was the retirement of some ancient servers that were just turned off. They’ve made the numbers look great but in reality they just turned a few servers off.

One thing I’ve learned is you have to play the game and get recognized. We don’t like to do that but then we sit back and wonder why we don’t get recognized for the work we do. It’s sucks that that’s reality

I've witnessed firsthand how much end users/consultants/and contractors HATE security. I can't name names but I was once on a call with a very high ranking rep for a government agency that wanted us to introduce a bypass to a 2FA/ADFS type of log in prompt because "users will complain that they have to log in once a day".

Imagine if a G7 nation got (lol they're probably already infected) hacked because someone didn't want to sign on in the morning.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


We take bets when new hires start since our IT group can never, ever get onboarding right.

I've had new guys start with zero hardware which is challenging since the new hires have a few videos and training material they need to view. It will sometimes take weeks before someone figures out the right OU to put them under so that they can access the ticketing system, WIKI, etc.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


DizzyBum posted:

Employee Appreciation Day.

We got pretzels. If I hear one more The Office quote today I'm going to format our PROD Oracle instance.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


SEX HAVER 40000 posted:

hey i came right to the end of this thread because the recommended link int he op wasnt working.

are there sites i can use to train up for the a+/network+ certs? i desperately wanna get away from my minimum wage job (which is basically tech support for old people anyway) and since i'm looking at a screen all day i wanna use that time wisely.

From a few pages back

Time_pants posted:

I am trying to get into networking, and I'm looking for a primer on the absolute basics (which is where I'm starting from). Assume zero knowledge other than what is taught as part of the A+ certification. Is there an online resource out there that covers the beginner level in preparation for N+?

Psssst have a look at https://forums.somethingawful.com/s...hreadid=3521165

https://www.professormesser.com/ is probably the most popular. Mike Myers (not the Wayne's World guy) has a series over on udemy which is probably $20 on sale right now.

These classes will assume you know what things like IP addresses, servers, and routers are. Like can you tell the difference between the three? Yes? Then you should be ok.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


I'm not currently looking but my resume could really use a refresh.

I've found that writing a tech resume with over 20 years experience is hard for me to condense everything down. Any services you guys suggest? I know there was a Good run resume service but I've heard bad things about it. Keep in mind I'm also not entry level, but not management either.

Tab8715 posted:

What were the names of these services? That's news to me.


Ping.

https://en.wikipedia.org/wiki/ITunes_Ping

However it was more music based and not "Here's pictures of my kids and and some Minions meme"

Bonzo fucked around with this message at 15:06 on Mar 6, 2019

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Inspector_666 posted:

This is kind of a specific question but apparently I get a training budget now for in-person/virtual classroom stuff.

Does anybody have any recommendations for places in NYC for base-level cert (CCENT, MCSA, Sec+ type stuff) classes? Or an online source that isn't just self-paced like Pluralsight (I already have a PS account.)

coursera.org seems good and there are legit Non IT stuff on there. Udemy isn't bad for the lower level certs.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


22 Eargesplitten posted:

Look at the email my roommate got from a non-profit "non-partisan" company.




What part of Upper Michigan is your roommate in? Or did he move to South Dakota?

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Vargatron posted:

I assisted a user in initiating a name change request today since she got married and wants her e-mail to reflect her new name. This is what I got back from the accounts team:


Are you loving kidding me?

https://www.youtube.com/watch?v=DlbrL1H1ngs#t=46s

Bonzo
Mar 11, 2004

Just like Mama used to make it!


My job took everyone out to see Captain Marvel today.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Nuclearmonkee posted:

Manufacturing or just bad at IT?

Cause lol I still have DOS 6.22 stuff that's just now being decommissioned as the machine center in question is finally getting a controls upgrade.

Have piles of Windows Server 2003 and every possible flavor from then on up doing stuff in various places. I'm just happy we're almost there on getting the last of the lovely white boxes sitting under consoles/desks virtualized.

Ask me about network usb hubs holding piles of loving dongles to allow us to virtualize horrible software that still uses them.

My old job made software for lab testing (chemical, food, petro, meds, etc) and customers had old rear end stuff in the lab and a few Windows 2000 boxes. I'm talking Fortune 100 companies too. Once a lab has their testing procedures down they will NOT change that poo poo for anyone or anything

Bonzo
Mar 11, 2004

Just like Mama used to make it!


mllaneza posted:

It's not just testing procedures. Once a system has been validated to a specific configuration you have to leave it that way. Unauthorized changes require paperwork that the, in our case, FDA is copied on. When they do an inspection, they spot check systems against their paperwork. Any deviation could result in a fine. The "specific configuration" I mentioned ? Dozens of pages. "Open Local Security Policies, set this setting to this value. Initial the box to show completion. Set this other setting to its correct value. Initial the next box." And yes, that's done on paper. Which is retained for years.

The big benefit of using the LTSB/LTSC for those applications is that if there aren't any patches, some rear end in a top hat in corporate IT in, say, Europe can't push a patch that forces a reboot to lab systems. Which just happened. And resulted in a failed run and lost data. My understanding is that there's a poo poo tsunami working it's way up the hill until it sloshes over and rolls downhill into our corporate masters' laps.

Old systems stay in production until the hardware fails for lots of reasons. The vendor charges $10k to send a tech to reinstall the software sometime next week. The vendor is out of business and you can't reinstall if you gently caress with the OS.

I spoke to a lab manager about an XP system that runs a gas chromatograph earlier this week. Her GC is old, and the control software that runs it doesn't run on Win 7, let alone 10. We could probably pull an unused newer one out of the warehouse (think 'the end of Raiders of the Lost Ark') and get her up to at least 7 and a newer PC to run it on. But a $90,000 gas chromatograph isn't an appliance, it's a platform and takes a few weeks of configuration, calibration, and testing before it can do science for her. That's out of the question. We did get it into the backup system and we got a good image.

I actually spent almost all day dealing with an LTSB issue.

Corporate released a 2.0 of our LTSB image recently and it's had some activation issues. Some bright person in local Engineering decided the best way to test activation issues was to make sure we had 25+1 systems hitting the activation server (don't ask me, something bizarre about Enterprise licensing). All eyes turn to the new guy in the group (me), who happens to have a Centos emu/kvm box in his cube. I grab the .iso and fire up a new VM. Task sequence errors one after the other trying to set up Bitlocker. I fiddle with VM settings, google the error message, and then grab someone who knows the imaging process better than I do. We dig through the logs and I spot "is Fisical" not too far before the Bitlocker failure.

We track down the script that generated that message (HDWarning.ps1) and discover that isVM() is checking against an enumerated list of hypervisors. We already know qemu/kvm on that specific box supports Bitlocker, because I've restored backups that run with it enabled. Time to fix the script. I dump the .iso into a folder and start digging. It's in boot.wmi. .wmi disk images are managed by an exotic, and arcane by any standards, command line tool. I get that image mounted, re-define isVM() to {return $true}. Update and unmount the .wmi and go looking for a tool to turn a folder into a .iso. Every website with a tool for that is blocked by security. I need to get all 20GB onto my Mac and use hdiutil to make the image.

That last bit had just under an hour of file transfers to go when my supervisor drops by and says that someone checked, we've had way more than 25 of the new LTSB systems hit the activation server. Corporate IT pushed an image we didn't have a license for.

I let it finish, I'll want that .iso for testing anyway.

All this, and I'm not even working on validated systems yet.

I left that company 7 years ago but lots of our clients were having issues with new hardware. For a number of reasons people were finally getting off of XP and Vista and moving to Win7. The issue they face is that newer hardware does not have serial port which is how most GC, Balances, etc. interface with hardware. There are USB adapters but we could never seem to get the same amount of raw data that we got from using the old ports.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


skipdogg posted:

Nah. Talking about the tons and tons of contract gigs for DoD and NSA, not to mention all the other big businesses hiring "cyber security" people.

I'm going through my 3rd acquisition and you never know what happens afterwards. I'll probably be fine, but I'm just feeling tapped out in the current career path. The only real serious opportunity to make more money is to go into consulting or management, neither of which I want to do. I'm a senior tier AD/MSFT guy and all the stuff that goes along with it (ADCS, ADFS, System Center, Auditing, Backups, etc), have done everything in the last 15 years from desktop support to large company migrations. I won't say guys like me are a dime a dozen, but there isn't a huge demand from what I've seen. Was just thinking it might be time to pivot from Sr MSFT guy to something else. I've done other things, Azure, AWS, SSO/SAML, VMware, Storage, and really enjoy identity management, but my main focus has always been all things AD related.

I've experience with auditors and audit frameworks and security concepts, but it's never been a primary job focus. I'm thinking about exploring a SSCP or CCSP or something like that.

You and I sound the same. I have no interest in management because I like playing with the toys, not running reports all day. I''ve thought about consulting as well or maybe even training.

Bonzo
Mar 11, 2004

Just like Mama used to make it!



First tech company I ever worked for, the sales guy looked just like this.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Agrikk posted:

Apply anyways. When I walked into my gig I literally had zero experience. I could readily map the three tiers to how I imagined it would work in the cloud, but I couldn’t name a single service by name.

We can teach the services. We can’t teach good judgement, bias for action and willingness to learn.

Yes. When I interview, I want to know if you can figure out cloud/app/client interface type stuff. I know people don't know my products yet but if I say something like, "A user says they can't access $site but you know it is up and running and other people can access it. What do you do?"

I'm looking to see if you can do basic troubleshooting and are asking the right questions.

We have a test were we show you two set of logs. One shows you database activity, the other web traffic. We ask you to look for any point of failure (like a call from the web Server to the DB failed) and see if you can find what happened. The trick is the logs we give you have two different time/date stamps and lots of people miss that.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


lampey posted:

Server 2008 R2

My co-worker has ticket where someone is just now upgrading from Server 2003

Bonzo
Mar 11, 2004

Just like Mama used to make it!


mllaneza posted:

Our legacy domain is on 2003. Thank god it's in a VM, since Microsoft engineering has told us straight out that if it reboots, there's no guarantee it comes back up and they aren't helping.

How so?

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Sickening posted:

Because of an audit, we have figured out one of our environment safety specialists doesn't have an ad account or computer. No email, no phone, and he has been and employee of 3 years.

What are the odds that he has actually done any work in the last 3 years? He has been getting a paycheck, I just confirmed it.

https://www.youtube.com/watch?v=Lz9810Y7ZRw

Bonzo
Mar 11, 2004

Just like Mama used to make it!


DigitalMocking posted:


Technical skill section is garbage, no one reads it or cares in any way. Lose it.

Yeah your certs and job titles kinda say what you're good at. If I'm hiring a Windows Admin, I don't need to see Active Directory in Server 2012 as a skill. Its life a chef saying how well he can boil water or chop an onion.

skipdogg posted:

I never understood why IT folks don’t dog food their own poo poo

Old IT VP, everyone has to have a fully managed windows laptop, but order me the latest MacBook for me and the c levels.

So the most important people have unmanaged and “unsupported” devices. That makes sense.

My company has banned all personal devices and you can only log into VPN with a company managed device or laptop. You can't even log into OWA unless you're in the building or on VPN with 2FA.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Proteus Jones posted:

Some of the guys on my team are dealing with Century Link right now and this is apt.

Century Link may or may not be a client that I deal with quite a bit, but .....yeah.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


So what's the salary range and would they care that I'm an American living in Canada?

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Agrikk posted:

I don't know the salary range because AWS is Frupid (Frugal and Stupid) when it comes to stuff like publishing salary ranges. All I know is what I make and it's not polite to talk about salaries.

AWS has an office that is small and growing on Bremner Blvd in Toronto, ON. I don't know much about it but I bet that telecommuting is allowed.

Well I'm sure they are glad that the PCs scrapped the proposed law that would require companies to post salaries for all positions.

Microsoft is be opening a new HQ in Toronto and sounds like there will be Azure jobs so that might cause some competition. Without telling me what you make, is it more or less than 70k CAD(50K US)?

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Agrikk posted:




The TAM is a senor level position and as such makes over triple that figure. I won't say how much more than that I make.

Totally understand. Thanks

Bonzo
Mar 11, 2004

Just like Mama used to make it!


I make 70k CAN working for a huge enterprise software company about 40 minutes west of Toronto. I'm a "Technical Analyst" which means I do support and consulting. I also mentor other members of the team and do internal technical training. 3 weeks PTO, RRSP matching, 3k a year for tuition and learning, and I have a whole 3km commute to work. No on call, no weekends. If I volunteer to work weekends I get time and a half or extra days off.

Not bad for a guy that never finished college or has any current certs. I just learn better on the job an am comfortable walking into a situation where I have no idea what's going on or have to learn complex software on the spot. I have no interest in management.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Mute_Fish posted:

You defiantly speak the truth mate. I work in the same room as our support chaps and I would not wish there jobs on any one. Most our lawyers are not too bad although they are a rather odd lot but there are a few that have that have that special combination of impatience, entitlement and inability to listen that make them a truly errr unique group to try and support.

I did support for a small legal software company from 2007 until I was thankfully laid off in 2009. All of our customers worked for ASPs specifically for legal firms and everyone was miserable. You could hear them throwing Blackberries across the room every time they rang. If we gave the customer an answer they didn't like, they'd just call our GM and CEO to complain and get their way. Our after hours "Emergency number" was publicly available on the corporate site and customer would call for anything and everything. I refuse to do oncall work as a result of this job.

I do. Not. miss that bullshit at all.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Thanatosian posted:

Did you ever actually say the words "Domain Name System?"

Jesus, it's an interview, not 25,000 Pyramid.

I'd tend to give a person a break on this if you've gone into detail but this sounds like some HR checkbox.

The best interviews I've had are the one where I don't give a poo poo either way if I get hired or not.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Zorak of Michigan posted:

It wouldn't be surprising but that's because our expectations have been ground down. In many IT jobs it's very important to know whether a candidate can explain technical concepts to non-technical people. To fairly evaluate that, ask for it. Say, "OK, clearly you understand the details of DNS, but now, pretend I'm not a technical person. What is DNS?"

I don't have much patience for interviewers who try to show how clever they are or want to make candidates jump through hoops. Yeah, fine, maybe Google, or Amazon, or Microsoft are making people take personality tests or conducting elaborate screening rituals. They can get away with that. You're a mid-sized business with 2300 employees and you don't have that kind of clout.

Buddy of mine interviewed for a Jr. SysAdmin at some startup outside of Toronto (way outside. Maybe Burlington?) and the HR person was some big Six Sigma type person. The ad stated that in order to be considered for an interview he needed to really make his welcome letter stand out. So he writes some kind of comedy routine about his skills and actually got a call back.

He shows up and thing are fine. Meets with the guy he'll be working with and they go over easy stuff like "User can't connect to the Internet and you see that their IP starts with 169.254.x.x", poo poo like that. Things go well and he's then interviewed by someone who screens candidates to make sure they'll all fit in personality wise.

The last round was with the HR manager again who gave him a list of silly questions and to ask people in the office these questions and then come up with a story using the answers MadLibs style.

He didn't get the job but that's one of the strangest tings I've ever heard, even by start up standards.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


I once had to attend a meeting to discuss who would be a on a conference call.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


There's a great podcast called Darknet Diaries (https://darknetdiaries.com/) that has a few stories kind of like that.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Pyroclastic posted:

I think we're all gonna be out of the job when this goes viral, folks.
https://www.kickstarter.com/projects/1321782595/abs

Be sure to read the comments, where he changes the acronym definition when someone mockingly asks about the app.

The first feature request should be to correct punctuation in lovely product descriptions.

Bonzo
Mar 11, 2004

Just like Mama used to make it!


Laugh now but one of your C levels is going to read this and make you contact this guy.

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Bonzo
Mar 11, 2004

Just like Mama used to make it!


Darchangel posted:


I can't even on that one. How does it fix IT problems without a network connection? Where does it fix them? Are YOU the network connection/problem?



I found the inspiration for the app.

https://www.youtube.com/watch?v=LinpRhB4aWU#t=19s

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