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Protocol7 posted:Can you upgrade your iCloud storage online anywhere? I’m at 49.4 GB of 50 right now, but when I tap the “Upgrade” button in iCloud settings on my iPhone, it, uh, doesn’t do anything. You can try signing out of your Apple ID and or restarting the phone. Usually a combination of the two will fix it
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Feb 20, 2020 15:37
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Protocol7 posted:Didn't work actually. I ended up having to download iCloud for Windows, because you can't change the plan on iCloud.com for some reason. Yeah that's frustrating and yeah you can't purchase it from the website. I'm not exactly sure what's triggering it either
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Feb 20, 2020 16:19
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enraged_camel posted:Alright, I'm facing a weird dilemma. You can go to iCloud/find on a browser. It may work and see if you can get it to wipe. It sometimes will work. That's how you would get rid of an activation lock if you sold the phone and forgot to wipe it of the Apple ID. If you don't have a computer setup an appointment for a restore in an Apple store iCloud/find is how you would locate a lost phone and not require the verification code. For some reason people get stuck there
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Mar 12, 2020 16:11
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enraged_camel posted:Can't do that either. Gotta enter the passcode on the iPhone after connecting it to computer via USB cable. https://support.apple.com/en-us/HT204306 As others said once you put it in restore mode you can wipe the passcode. Pay attention to the line that states if it takes longer than 15 mins to pull the iOS update it will exit recovery and you got to it again. But yeah your company should be handling this for you if you are in the office
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Mar 12, 2020 18:13
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Thauros posted:cracked the top of my iphone screen somehow. i have applecare plus and under normal circumstances i'd just run to the apple store but obv that's not an option. how big of a hassle is mailing it in and what's the turnaround like? should i just try to wait it out a few months? If you do the standard mail in screen repair you just drop it off at a UPS store after you call in and get a repair created.. UPS will pack it up for you. Or you can pay for a new phone for $99 and get an ERS repair. You do have to secure a full MSRP device purchase however. Screen repair could be quick or 2-4 weeks delay depending on the ARC it goes too
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Apr 21, 2020 17:00
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Did you select a Family plan for Apple Music? If so it's shared through Family Sharing if it's toggled on
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Apr 24, 2020 00:52
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Interesting that Verizon does 30 days of tech support. They can always just call Apple directly and get help with Quick start migration. Safari passwords are secured with the passcode keychain stuff. The only hiccup maybe the new iPhone not activating with the old one being on. Post migration you can just fix that by turning off both iPhones and then turning on the new one
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Apr 24, 2020 13:04
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Krispy Wafer posted:My iPhone X battery is starting to discharge badly. Battery health says 84% and it's not throttling me, but it's 3 years old and needs to be replaced. If you have a secondary phone you can mail it off for a battery replacement to an Apple Repair center
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May 1, 2020 19:01
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withak posted:Turning off Find My iPhone is the main thing because if you don't do that then the phone is useless to anyone else (including Apple), but you should wipe it too. They probably don't say that in the instructions because they plan to do it anyway, but you shouldn't trust them. They definitely say to wipe it in the instructions. https://support.apple.com/en-us/HT201557 You can't even get an express replacement started without turning off Find My
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May 27, 2020 01:07
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Weedle posted:apple doesn't sell locked phones Of course they do. It locks to the carrier post activation if the customer is upgrading through a carrier on the Apple website
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May 29, 2020 17:27
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Weedle posted:when you buy an iphone from apple it's unlocked. when you activate it on your carrier, the carrier can lock it. apple isn't involved with the locking process except insofar as they offer the option to activate the phone during the purchase process. this is relevant to the sim-pop question above because apple does not distinguish between locked and unlocked phones, because every phone they sell is unlocked. i know it's a weird distinction because it basically doesn't make any real-world difference but apple doesn't have separate stocks of locked and unlocked phones. they're all unlocked at the time of sale and if the carrier wants to lock them when the new owner of the phone activates it they can do so It's not really a weird distinction since there are definitely different carrier activation policy phones and some phones will have one policy and others will have another based on the selection on the Apple store website or the place of purchase.
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May 29, 2020 18:04
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Buff Hardback posted:Can definitely confirm. The only thing keeping them from doing it is a policy restriction, not a technical restriction. Apple can remove iCloud locks for enterprise with either a invoice with SN on it or it being purchased through Apple School/Business Manager. That's also for non enterprise. As long as it's from not a resale site like swappa. Activation lock is removable but the Apple ID is wiped as well.
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May 30, 2020 04:56
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Were they not using iCloud photos or Google photos? If you talking like only copy of baby photos they may look at 3rd party recovery services
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Jun 2, 2020 16:30
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KOTEX GOD OF BLOOD posted:I think the iPhone SE is a "later" phone. Using two sets of AirPods (one AirPods regular and one AirPods Pro) was working great until a few days ago. It's not on the list of supported phones.
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Jun 3, 2020 02:02
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Zero VGS posted:Again, bingo. I'm an IT person with a mountain of these god forsaken cracked-screen thingies. Or better yet people lock them with Find My iPhone then leave the company and they can never be used again even though our lawyer wrote a letter to Apple proving we own then with serial numbers etc. Does your company buy used devices off swappa for savings or something because Jesus Christ. If you guys weren't being lazy https://support.apple.com/en-us/HT202804 And then if you just outright bought the phones through some company credit card just go to place of purchase and pull a receipt using the IMEI. Lol a lawyer riding a letter. Come on dude
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Jun 8, 2020 20:18
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Google photos as it's been mentioned last few posts
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Jun 18, 2020 01:12
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B. Cause that's not how iCloud photos works. You delete off the device it deletes from the cloud.
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Jun 18, 2020 01:44
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I would definitely wipe phone and setup sans backup to see if issue persists, it probably won't
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Jun 21, 2020 02:13
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Housh posted:Are all employees forced to watch WWDC? Cause I've been on hold with support forever. A lot are watching yes but vendors are working and they are definitely having angry customers with a 40 min hold time
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Jun 22, 2020 20:37
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Henrik Zetterberg posted:Shipped my Powerbeats Pro back for audio issues twice and they shipped em right back to me saying there's nothing wrong with them. Glad to see consistency. Airpods aren't serviced. They just replace them. But you need a card to hold the charge since you ship back your non working airpods
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Jun 22, 2020 20:44
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You are definitely bad at technology since every apple id is default simple secondary authentication at first and you must enable two factor authentication. I just created an apple id on Friday night and had to setup the security questions.
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Jun 28, 2020 13:16
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You don't need a working phone to turn off Find My, you can do it from iCloud.com/find
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Jul 3, 2020 13:28
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The big issue that's still leftover from iOS 12 is system storage being dominated by other system storage. I have seen it balloon up to 60 GBs on a 64 GB iPhone 11 that was two weeks old. A restore solves the issue but it's a weird bug that doesn't seem to have an explanation
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Jul 18, 2020 18:03
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It's probably that calm app that's going to auto renew at $80 when you forget about it in 3 months. The official app that ties into apple health
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Jul 18, 2020 22:03
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Just restore it. They are dragging their feet on the RTAs for this so who knows when it will be fixed
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Aug 12, 2020 19:17
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It will grow and make the phone unstable. Calls won't go through, apps won't open etc
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Aug 12, 2020 21:21
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Astro7x posted:I'll give the restore a try. I do a backup to my computer through itunes, should be quick. The more you delete the more it will balloon up. Just restore the phone and load a backup
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Aug 15, 2020 02:49
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endlessmonotony posted:What difference does it make? Calibrate it, if that doesn't fix it replace it no matter the answer, no? That's super weird answer. Just answer the question lol
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Aug 22, 2020 00:17
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track day bro! posted:Stupid question but can you get Apple to replace a battery in an iPhone that isn't saying the battery is a problem? I gave my mum my old 8 a while ago, but now she's got a new SE and was thinking of giving the 8 to my brother who's still got my old SE which is pretty poo poo now. Like change it for free? I'm guessing it's out of warranty. It's 49.95 plus $6.95 shipping for the 8 battery. Newer phones cost more. At 84% battery they won't suggest replacement but if you request a battery service they will setup the paid repair for you. They won't tell you no and you don't have to use secret phrases
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Aug 29, 2020 14:45
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SeANMcBAY posted:Doesn’t the phone itself suggest battery replacement when it drops under 90%? It could suggest replacement at any percentage if it's detecting a poo poo battery but yes at below 80% is the threshold for replacement
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Aug 29, 2020 15:09
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vote_no posted:It doesn’t seem to be working especially well; it just tells me Michigan has an app (which it doesn’t appear to) and refuses to turn on. Your local health authorities have to opt in so at the county level not state level
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Sep 2, 2020 05:39
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Rinkles posted:Will have to help her do a backup because of course she can't do the update with a filled up phone You need to hook up to finder or itunes depending on mac or PC and Mac os version. Sync and update phone that way. You won't be able to backup phone and update wirelessly. 13.6.1 did fix issue for the most part but you have to be able to update to fix issue
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Sep 3, 2020 01:38
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Start fresh and don't rely on Move to iOS. The keyboard not being great is going to be the hardest thing to get used too compared to Android
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Sep 7, 2020 23:48
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Weedle posted:my phone downloaded like 2% of the update before it paused itself and the "resume download" button is grayed out. nice Servers are being hammered. I was able to update my iPad but the Phone is saying 3 hours
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Sep 16, 2020 21:19
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silence_kit posted:About two months ago, I signed up for a free trial of HBO Max, and was able to watch the most recent season of Curb Your Enthusiasm on the Roku HBO Now app. Does this not work anymore? That depends on how you signed up too. As of July 31 HBO Now was taken away on Roku and you can only access their HBO channel if you paid Roku directly.
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Sep 23, 2020 01:46
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It's asking for the passcode and more likely the keychain passcode. Restoring would rid it of the passcode if it's just device and not the keychain one. Dude on phone support was just unaware or just agreeing it happens a lot
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Sep 28, 2020 02:09
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TheWevel posted:it seems like iCloud/apple services are down worldwide? Yes not sure to what extent but the App store and Apple music are dead
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Sep 30, 2020 02:07
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MarcusSA posted:It feels like a total internet thing. I’m having issues with lots of sites right now. Yup sa too http://apple.com/support/systemstatus
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Sep 30, 2020 02:36
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Zerot posted:Does she have an iPad or MacBook or something? That sounds kind of like it is automatically switching to a new device, which is a new feature. It’s not. I’ll check if it’s an emerging issue tomorrow but I noticed same thing on mine. The switching is seamless but these are full on disconnects and noticed same thing on mine yesterday and today. I know it’s not switching devices since I’m a few miles from my ipad
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Oct 3, 2020 17:51
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Bizarro Kanyon posted:My wife has 2nd Gen AirPods. She got them shortly after they were introduced. In the last week or so, she keeps having it where it disconnects in the middle of her listening or talking on the phone. It cuts back to her regular phone audio even though it still shows connected. You can call it in and explain issue. It’s pretty isolated so no fix yet and they need escalations for it.
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Oct 4, 2020 17:02
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