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blk posted:I did IT work for a dealership chain for a while. Ask me about Reynolds and Reynolds We use ADP at our stores, and thankfully I don't have to deal with them. I've watched my boss be very annoyed at trying to get them to replicate issues and acknowledge problems. I don't mind using the software really, but I have never used Reynolds so I have nothing to compare it to
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Sep 23, 2014 18:36
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Tremek posted:tl;dr: The job of a car salesperson is relatively low paying, requires little training to get hired but a good amount of product knowledge to be good at, and frequently attracts lowbrow humans that wash out and go elsewhere but nevertheless tarnish the reputation of the small minority that doesn't suck. The way dealerships are managed means this won't change any time soon. Sadly it's just the way it is. What blows my mind is how many salespeople in other industries try the same high-pressure no-skill sales tactics as a lovely used car lot, on a transaction totalling six or seven figures.
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Sep 23, 2014 18:38
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Nodoze posted:We use ADP at our stores, and thankfully I don't have to deal with them. I've watched my boss be very annoyed at trying to get them to replicate issues and acknowledge problems. I don't mind using the software really, but I have never used Reynolds so I have nothing to compare it to I used ADP's ILM software at the Subaru dealership. It was loving garbage. I spent a lot of time in the phone with tech support trying to make it work.
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Sep 23, 2014 18:41
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Bought a car yesterday and the dealer tricks are annoying. Went to sign paperwork and the finance dude puts a sheet in front of me that is no joke six thousand dollars more than the deal we'd made the previous day, and the interest rate was doubled. And it had GAP coverage. On a car we're putting like 60% down on. And it had two different types of warranty after we told them we didn't want any. Worked out okay though. We bottlenecked their only finance guy while they had a line of people out the door trying to settle up. I just sat patiently for two hours refusing deal after deal until they came down to reasonable levels of ripoff. The dude must have printed up seven different finance sheets.
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Sep 23, 2014 18:57
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My best car dealer experience was at a Toyota dealership in the Twin Cities metro area, where the salesman was upfront and not pushy, although he knew nothing, and I mean literally nothing, about the Corolla we were looking at. Engine size? Got that wrong. Does it have a timing belt, or chain? Got that wrong. Does this thing have stability control? No idea, but he did talk up the 4wd model (there isn't one). Every other time I've dealt with a car salesperson (new or used) they have been just straight up assholes to me, and I gotta say the worst was Luther Westside VW. They seriously left me sitting at their desk for 30min while they "photocopied my license," though they were definitely actually outside talking to other prospective buyers. The funniest part is I ran into one of my old friends there, while I was waiting, and he was having the exact same situation play out even though he's rich as gently caress and was trying to buy a brand new car! I don't know if it was because we were both young and didn't seem like "good customers" who would have enough money or something, but we both were prepared to pay cash for a new vehicle and we both walked out of there promising to never walk back in again. I think what really gets me isn't the rear end in a top hat attitude, because that comes with being a salesperson and is expected, but rather that so many of the salespeople have literally no goddamned clue about what they are selling. I mean, if your job is to sell a product, wouldn't you take the time to become familiar with it so that you can more efficiently and ethically help people find the model best suited to their needs? I'm sure that there are a few good salespeople out there but I sure as hell have never found them.
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Sep 23, 2014 19:00
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Which Toyota dealership was it? I purchased a GTI from Luther Westside VW and the guy who sold me the car was really nice. He was really patient and thorough in explaining all of the features of my car to my mom, and didn't seem put off by the fact that I was very particular about what I was looking for in a vehicle.
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Sep 23, 2014 19:15
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It was the Luther one off 394. The guy was plenty nice, he just had no idea about features and instead of saying "sorry, I have to look that up," he made poo poo up. That wasn't me buying the car, it was a less-mechanically-inclined friend, and even he immediately realized the salesman didn't know what he was talking about. He bought the vehicle anyway because he was given a fair price (he paid cash.) My parents used to drive Subarus and they always seemed to have good experiences, though I was too young to really know anything about cars and they are not exactly car people. They always bought from White Bear Acura/Subaru. Though the service dept there did do a HG and driver's side piston replacement at 140k that my dad paid $4000 for and they didn't even mention to him that the timing belt could be replaced at the same time for $peanuts which definitely lowered my opinion of them. Dad literally did everything they recommended, too. I just assume they knew they could make more money off him coming back in around 200k for the tbelt (had already been replaced before 100k) than by doing the cool thing that every independent mechanic would do and saying "as long as the motor is out, you should think about doing the tbelt." The best part is when I called them a few years ago to inquire about if the tbelt had ever been done (hadn't found the work orders, I found them this summer) and the guy in the service dept told me he couldn't find the records, but "I can't imagine they would take the motor out and not replace the timing belt!" wilfredmerriweathr fucked around with this message at 19:24 on Sep 23, 2014 |
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Sep 23, 2014 19:20
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revmoo posted:Bought a car yesterday and the dealer tricks are annoying. Went to sign paperwork and the finance dude puts a sheet in front of me that is no joke six thousand dollars more than the deal we'd made the previous day, and the interest rate was doubled. And it had GAP coverage. On a car we're putting like 60% down on. And it had two different types of warranty after we told them we didn't want any. I hate this poo poo, it shouldn't take you 2 hours to buy a car if you've already agreed upon the price. I hope the Tesla model gets somewhere and destroys the current dealership system completely. The worst thing they've tried on me was a 4 year extended warranty on a 3 year lease sanchez fucked around with this message at 19:40 on Sep 23, 2014 |
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Sep 23, 2014 19:37
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I've heard good things about White Bear Subaru, and most Luther dealerships. I interviewed with their Hopkins Honda store and got a great impression about their commitment to honesty and diversity. revmoo, that's horseshit. You must have really liked the car to not just walk out and tell them to gently caress off.
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Sep 23, 2014 19:42
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sanchez posted:I hate this poo poo, it shouldn't take you 2 hours to buy a car if you've already agreed upon the price. I hope the Tesla model gets somewhere and destroys the current dealership system completely. At the dealer I worked, I always jokes their best strategy was sales by attrition. Keep them in the store so long they're tired, hungry, and willing to buy just to leave. They said that if anyone wanted to leave to get a manager to blow smoke up their rear end. I never did. In my time there was only one customer I didn't enjoy selling a car to. It was a guy who had just sold his 2013 f-350 diesel privately and wanted to get a 2014 f-350 but with a gas engine. So we spec out a truck exactly as he wants it, aftermarket fifth wheel kit, the works. We place an order with Ford. A week later he decided he wants to cancel that order since he'd rather we find one so he can get it sooner. He comes in to look at the truck he asked us to dealer trade and decided he didn't like it, so now were back to ordering a truck. This time we make him put down a deposit because Ford dislikes when you cancel orders. Now the guy is calling asking if we can change this or that, and do we know when the truck will be there, and so on. He calls maybe twice a week for the ~7 weeks it takes to be built and delivered. The truck gets delivered to the dealer on my day off. The guy happens to drive through our back lot that day, then walks in and demands to be delivered right then. I get to work the next day and proceed to blow up, because the person who delivers gets the commission, and loving Ricky tells me with a smug face he deserves it because the guy was an rear end in a top hat. Eventually I get my commission. Which was all of $100 on a $60,000 truck. exempt fucked around with this message at 20:55 on Sep 23, 2014 |
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Sep 23, 2014 19:53
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You ever wonder if maybe the owners of the dealerships encourage terrible work environments because they want someone to burn the place down for them?
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Sep 23, 2014 21:10
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revmoo posted:Bought a car yesterday and the dealer tricks are annoying. Went to sign paperwork and the finance dude puts a sheet in front of me that is no joke six thousand dollars more than the deal we'd made the previous day, and the interest rate was doubled. And it had GAP coverage. On a car we're putting like 60% down on. And it had two different types of warranty after we told them we didn't want any. That is pretty much exactly what this BMW dealership tried to do to me when I picked up the Turbo X. I had the foresight to record my conversation with the sales guy saying I wouldn't even drive out to test it unless they'd agree to sell it for $x. Then, he tried to sneak in a warranty upsale and a horseshit 'dock' fee. I started to head for the door with my not-yet-filled-out check. Amazingly, it took all of 15 minutes for the manager to "authorize" the terms that were agreed to, when he "wasn't even in the shop" seconds earlier. I do not like people who 
West SAAB Story fucked around with this message at 23:03 on Sep 23, 2014 |
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Sep 23, 2014 21:11
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Noeland posted:You ever wonder if maybe the owners of the dealerships encourage terrible work environments because they want someone to burn the place down for them? Well my boss's old dealership burned down. It was full of old cars and some stuff we just couldn't sell, like a 1991 Corvette they wanted 18 grand for. I always wondered if it was some shady poo poo. And about "dock" fees, at least in Indiana, that's "document" fees, which is pretty much bullshit, and that's why they're so varied. Ours was $125 while the place up the road changed $600. Of course I also had people come in and ask for a SYNC demo even though they bought the car elsewhere, because the other dealer considered teaching people how to use their car a post-delivery service and wanted to charge for it. exempt fucked around with this message at 21:46 on Sep 23, 2014 |
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Sep 23, 2014 21:41
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boring deposit story short: Went down to the dealer expecting to put a $500 deposit down to order a new car. I've done this twice before, its a no-brainer. Sales lady tries to make me fill out a credit application, but says they won't pull my credit until the car comes in. I lied and said I was paying cash, and she said they at least need a SSN so they can soft-pull credit since I was giving a check deposit. I asked why and she left to meet a customer she had an appointment with. New guy comes over and magically finds the correct deposit form. All it has is a blank space for your name and a space for the VIN. I ask him to fill in the VIN so I know its the right one and he insists they get a copy of my driver's license first. I'm mad now so I say no, you already have that, I'm in your system from when I did a test drive a month ago. GO search my name and you'll find me, can I please just give you my money? He said no so I walked out. I still don't understand what happened there, was that just 2 idiot sales people or is that a dealer trick?
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Sep 23, 2014 21:42
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superdylan posted:boring deposit story short: When we ordered a car, we had to have everything in order as if the car was there being driven home that day, all contracts, everything. But Ford requires all that information for rebates and incentives, which also had to be included day of ordering, and if they changed between that point and delivery we could choose between the better(for the customer). I don't understand how they would have had a VIN if you hadn't ordered it yet.
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Sep 23, 2014 21:52
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Ask me about getting kicked out of a Mazda6 during a test drive for being too reckless. The salesperson didn't do so directly, just sort of asked me to pull over and insisted I let my friend take the wheel after I had a little too much fun on a cul-de-sac. I don't understand test drive policies. Most wouldn't even let me drive it out of the lot until the salesperson had driven all the way to a 'safe' neighborhood then flipped out if I got anywhere near breaking the speed limit. What's the point? I'm supposed to be testing it, right? I already know the car is capable of both moving in a straight line and turning at reasonable speeds, no need to verify that. Exceptions were the VW dealer and the Mopar dealer, both of which just handed me the keys and politely asked I return the car in one piece. I test drove that Charger like I stole it (i.e a typical day) and realized it was The One. Mazda might've had better luck with me had they just done the same.
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Sep 23, 2014 22:21
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superdylan, perhaps they weren't used to ordering cars and didn't know which paperwork needed to be completed? I would assume that they were stupid before assuming that they were trying to pull one over on you. NOTinuyasha posted:Exceptions were the VW dealer and the Mopar dealer, both of which just handed me the keys and politely asked I return the car in one piece. I test drove that Charger like I stole it (i.e a typical day) and realized it was The One. Mazda might've had better luck with me had they just done the same. I've been handed the keys to lots of high-end cars for test drives but the Subaru dealership wouldn't let me take my car out until I paid a deposit on it. It all comes down to individual dealership policies and the discretion of the salesperson. On that note, someone rolled an Evo RS on a test drive from a local dealership yesterday.
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Sep 23, 2014 22:28
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That's weird, I went through Mopar, Mazda, Mercedes, Honda, VW, Hyundai, Mercedes, Mini and Subaru (test driving a BRZ, no less) dealerships and nobody made me pay a deposit before going out on a test drive. I would've walked out if they had.
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Sep 23, 2014 22:35
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goatse guy posted:On that note, someone rolled an Evo RS on a test drive from a local dealership yesterday. Our local Subaru dealership (which has told me that there's no way I'd be able to testdrive a BRZ unless I bought one first) had someone go out in the middle of December on summer tires on a trade-in STI and high centered it on a boulder outside their parking lot. They went ahead and replaced the bumper cover, oilpan and a bunch of other poo poo in the front end and sold it without disclosing the accident.
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Sep 23, 2014 22:49
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Is that the famed Calgary Subaru that I've heard so many stellar reviews of?
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Sep 23, 2014 23:33
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That's weird. I test drove a WRX on a whim when I went looking for the Forester. There were only two on the lot, both CVT, and I even told the salesperson a manual was the one thing I wouldn't budge on. He just requested that I didn't redline it. Definitely no deposit required, although I've heard of that on Porsches and the like. That being said, when my roommate and I went to go check out a 911 GT3 for his uncle who lived out of state, the salesperson handed us the keys and said "Feel free to kick the tires, I'll be inside if you need me." We were maybe 22 or so at the time. That was definitely a  moment.
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Sep 23, 2014 23:51
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I never got the whole no test drive without deposit thing. Granted people like me might be to blame for that. In my younger days, my buddy and I would go to car dealers when we were bored and see how nice of a car we could convince the dealers to let us test drive. I kinda feel bad for anyone who had the phone number we would give to the dealers tho....
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Sep 23, 2014 23:58
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The BMW dealer where I bought my car was a great experience. We negotiated a price, I already lined up financing but the dealer said if you don't mind we will shop around (and got me a better deal in the process ) and let me test drive a M5 while they got the paper work ready. Granted it was a small 8 mile drive but hey they didn't have to offer.
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Sep 24, 2014 00:21
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blk posted:I did IT work for a dealership chain for a while. Ask me about Reynolds and Reynolds This right here. I only do a little side work these days, mostly dealerships since I was in the industry before getting a management gig here. Anyway, one of my clients is a GM dealership and they bought a service contract a few years ago, all I do is install/uninstall modules for it now, anything further and they call R&R. That's the only way to work with R&R. Likewise I depornify machines probably on the average of once to twice a month between all the dealerships/mom and pop carlots.
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Sep 24, 2014 00:25
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wilfredmerriweathr posted:Is that the famed Calgary Subaru that I've heard so many stellar reviews of? Yes. You can still see the scrapes on the rock if you wander out that way.
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Sep 24, 2014 00:35
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It's amazing how complicated car sales seem to be. I sell bikes, technically, although mostly I repair bikes because repairs is most of our business. The profit margins we get on the bikes are so small they're not really worth our time to put effort into the sales. Somebody comes in and asks about them, I tell them all the basics, gas mileage, maintenance, yes you can get luggage if you want. Yes they're a lot of fun, yes you should take the MSF class. The price is written on it. No you can't have it for 500 less than that. Sure I'll throw in a helmet. OK thanks goodbye. My mom worked at a car dealership for a number of years. One of the largest ones in the area. She was kind of their marketing department. It was basically the worst period in her life, she should have left long before she did. Everyone she interacted with inside the business with one exception was a horrible person. Many of them barely qualified as a person. I know a guy who works as a tech at that same dealership now. Sounds like crap work. He has to check his own time sheets to catch errors the service writers routinely make, or things the service writers give free to customers on the tech's dime. He used to be a lawyer so he's able to handle that kind of thing but I can imagine the average tech just getting screwed constantly. He's currently looking for a job at some indie shops because the pay is better there than at this, the huge Ford/Toyota dealer.
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Sep 24, 2014 00:56
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Part of me has always wanted to be a car salesman, and I've had nothing but super pleasant experiences at my local Ford dealer*. I imagine it must be extremely gratifying to see a happy customer take the keys to their new vehicle. *Probably helps that between my parents and I we've been getting cars from the same guy since 1989.
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Sep 24, 2014 01:18
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Rev. Dr. Moses P. Lester posted:It's amazing how complicated car sales seem to be. This is why my parents retired. Every year CA would add new sections of paperwork, the best one was around 2003. The great state of CA in their infinite wisdom requires a contract executed in Spanish for Spanish speaking customers. The catch 22 is banks don't recognize any other language for an executed contract other than English. This means you hand the customer everything in Spanish and English and they sign the same thing twice but in a different language as opposed to just reading along and signing on the English contract. We keep the triplicate of Spanish and English but we only submit English to lending institutions. The point where they called it quits was the new law at the beginning of this year in CA. Every dealership will give a 1 month/1000 mile warranty on any vehicle regardless of age of the vehicle. They were planning on retiring soon anyway, soooo...
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Sep 24, 2014 03:16
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keykey posted:Every dealership will give a 1 month/1000 mile warranty on any vehicle regardless of age of the vehicle. Sounds like a decent idea.
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Sep 24, 2014 03:37
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Phone posted:Sounds like a decent idea. Especially on vehicle from the 80's or earlier with a bad engine that's sold that where a dealership got sued even though it was fully disclosed with signatures that it had a bad engine. Ruling in favor of the customer because there's a 1 month/1000 mile warranty on every vehicle.. Yes, it's a fantastically unfair idea if you're a dealer, on the consumer end it's great because you can get a car running completely free of personal repairs. Essentially to ensure cars will go to the wrecker rather than be sold by a dealer. keykey fucked around with this message at 03:50 on Sep 24, 2014 |
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Sep 24, 2014 03:45
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keykey posted:Especially on vehicle from the 80's or earlier with a bad engine that's sold that where a dealership got sued even though it was fully disclosed with signatures that it had a bad engine. Ruling in favor of the customer because there's a 1 month/1000 mile warranty on every vehicle.. Yes, it's a fantastically unfair idea if you're a dealer, on the consumer end it's great because you can get a car running completely free of personal repairs. Essentially to ensure cars will go to the wrecker rather than be sold by a dealer. Oh right, I forgot that you're a lolbertarian dipshit and that any mention of a consumer protection would go against the will of the Glorious Free Market. Sounds like the dealership got hosed by their own game. The dealership sells working cars, not broken ones.
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Sep 24, 2014 03:52
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Aaaaah Phone, don't go changing.. 
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Sep 24, 2014 03:54
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keykey posted:Aaaaah Phone, don't go changing.. Yeah, and Telsa is really putting the screws to the poor little dealerships.
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Sep 24, 2014 03:56
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I like Tesla's business model, I think it's great. Laws are supposed to be in place for a reason and they are supposed to be fair and balanced, when the scale tips severely one way or another, obviously something is broken. On the other side of things, sub-prime lending might as well be called loan sharking. I honestly have no idea how they are even allowed to exist. Since 2000 the landscape of a contract in CA has severely changed and there are things on both side that are way out of line and need to be revisited. A signed contract in CA really means absolutely nothing. It's always awwww dat bad ol' dealership.. As opposed to dealing with some just really lovely people occasionally. When the two meet, it's a perfect storm.
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Sep 24, 2014 03:59
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keykey posted:I like Tesla's business model, I think it's great. Laws are supposed to be in place for a reason and they are supposed to be fair and balanced, when the scale tips severely one way or another, obviously something is broken. On the other side of things, sub-prime lending might as well be called loan sharking. I honestly have no idea how they are even allowed to exist. Since 2000 the landscape of a contract in CA has severely changed and there are things on both side that are way out of line and need to be revisited. A signed contract in CA really means absolutely nothing. It's always awwww dat bad ol' dealership.. As opposed to dealing with some just really lovely people occasionally. When the two meet, it's a perfect storm. That's a lot of words to say "the truth is in the middle".
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Sep 24, 2014 04:01
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You're a cutie.. Yes you are... 
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Sep 24, 2014 04:02
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I've never done sales but have worked as a dealer tech for almost 15 years now. I was with Acura from 2000 with a few stints at other places, did three years at Audi and have been with Porsche for a bit over a year now. One thing I can say is that all dealerships are pretty much the same whether they are high line or not. The managers are kinda stupid, the sales people only care about getting cars out the door and the techs are all crazy (the longer they've been doing it, the crazier they are).
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Sep 24, 2014 04:05
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keykey posted:Especially on vehicle from the 80's or earlier with a bad engine that's sold that where a dealership got sued even though it was fully disclosed with signatures that it had a bad engine. Ruling in favor of the customer because there's a 1 month/1000 mile warranty on every vehicle.. Yes, it's a fantastically unfair idea if you're a dealer, on the consumer end it's great because you can get a car running completely free of personal repairs. Essentially to ensure cars will go to the wrecker rather than be sold by a dealer. Kind of narrows it down for dealers then huh. Pretty simple, just don't sell piles of poo poo and you should be ok for the most part.
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Sep 24, 2014 04:48
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I'm pretty sure its just about getting cars that won't pass CA smog emissions to get crushed like the cars for clunkers program.
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Sep 24, 2014 05:01
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Then just don't take trades or buy cars at auction that won't pass smog? I don't see it being a big deal if you know what the hell you're doing, the only dealers it's going to hurt is the stupid ones.
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Sep 24, 2014 05:19
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