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I work at a Volvo truck dealership and I see these sorts of things on a daily basis. Yesterday I spent 5 hours on the phone with a guy from technical trying to unfuck a truck after someone had botched a software update by not reading the TSB properly. Another truck came back with a rattling noise from the top end after we had serviced it and carried out a valve adjustment. Turns out the guy didn't do up a shim bolt so that had promptly ejected itself and the rocker arm was just smacking against the exhaust valve calliper with an extra 4mm clearance.
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Nov 8, 2014 09:45
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| # ¿ Apr 20, 2024 04:08 |
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We use tap water at the dealership i work at to mix with coolant, and fill up trucks with. In fact the repair manuals all say tap water is fine if it meets certain standards (which it does) 
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Feb 10, 2015 23:04
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blk posted:What's the penalty for driving like that in the UK? Normally over 100mph = ban in the UK
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Feb 16, 2015 19:49
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spog posted:Friend of mine was charged £8.40 on a service for his Volkswagen to refill the screenwash bottle. Because truck drivers can't change their own headlight bulbs, they call our breakdown service out which can end up costing over £200 to change one bulb. I think our "genuine" washer fluid is about £6 a bottle, and if you get charged 0.1 hours to top it up at £100 an hour it gets stupid really quickly.
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Feb 17, 2015 21:06
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Safety Dance posted:How the hell does a steering column go bad? Isn't it just a piece of metal? Because it has a universal joint at either one end or both.
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Mar 27, 2015 18:27
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| # ¿ Apr 20, 2024 04:08 |
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Nodoze posted:I can say with certainty that they do. Just as an example for our cars you'd have to go through a bunch of test plans and then call in and get a case number and then go through some more testing and then they'll give you the green light if you still need to keep moving forward Thats weird to me, we are given pretty much free reign over warranty jobs. We have to use "guided diagnostics" on the laptop and follow the steps but if i find something broke I don't have to ask anyones permission to replace it. Except a bus with <1000km on it with a dropped valve, I thought i better ask permission for that one. They didn't want us to repair it and straight up sent out a factory new engine (circa £25-30k) They were even nice enough to follow up and let me know what had failed after it got sent back and torn down. I think our dealership must be one of the nice ones, we hand out any service info to anyone who asks, lend out our manufacturer special tools and try and get the customers goodwill from headoffice on anything out of warranty on big jobs. I have never seen a tech or service guy upsell anything.
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Jul 16, 2015 19:19
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