Register a SA Forums Account here!
JOINING THE SA FORUMS WILL REMOVE THIS BIG AD, THE ANNOYING UNDERLINED ADS, AND STUPID INTERSTITIAL ADS!!!

You can: log in, read the tech support FAQ, or request your lost password. This dumb message (and those ads) will appear on every screen until you register! Get rid of this crap by registering your own SA Forums Account and joining roughly 150,000 Goons, for the one-time price of $9.95! We charge money because it costs us $3,400 per month for bandwidth bills alone, and since we don't believe in shoving popup ads to our registered users, we try to make the money back through forum registrations.
  • Post
  • Reply
Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

This thread looks like fun.

My small IT shop wants everyone to get some Microsoft certifications. My boss wants to buy the $1000 yearly plan for CBT nuggets for each of us. But he wants each of us to sign a 2 year contract to do it. Thoughts? Worth it? I don't see myself leaving anytime soon.

Adbot
ADBOT LOVES YOU

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Vulture Culture posted:

What are the actual stipulations of the contract?

Haven't seen it yet. Haven't signed anything yet. But this is good info to know about a contract.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

SIR FAT JONY IVES posted:

At my small company the boss told me that for every test in the MCSE track we took and past they'd give us a 3% raise or something, he figured we'd each just do one or two. The other guy I work with had some medical leave after for the next three weeks and studied up and then took like five of the tests. He got his 15% raise and I got an email saying that the deal was off the table.

I feel like that he fairly earned his 15% though. If anything, he probably gained a lot of knowledge that more than covers his 15%.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

NevergirlsOFFICIAL posted:

...under 5 IT staff?

So, if we have 6 IT staff, banned from thread?


Mo_Steel posted:

I hate nothing more than this. I'm so glad my new boss is on-board with the notion of getting rid of poo poo, because we have a ton of worthless crap we don't need. We have ~100 PCs company wide, and probably 400 extra mice / keyboards in varying refurbished states, plus modems, switches, routers, monitors, 128 mb sticks of memory, power strips that were probably bought in a gas station in the 1990s, etc. etc. Our end-users don't want reused poo poo we recovered from a closed store, and I don't want to get called every other weak because the replacement we put in was used and went bad too. Budget a little more for replacements and throw this poo poo out and save the difference in labor costs and happier end-users.

My reality ATM. I just opened my desk drawer (I don't think I have ever opened them) to find a sealed box ValueRAM 128MB 133MHz SDRAM stick. Not only purchased...but never used.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

McDeth posted:

ask me how I know

How do you know?

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Aunt Beth posted:

Shouldn't I at least buy you dinner first?

I think your avatar pretty much answers your question.

Also, what is everyone's favorite task and ticket management system for a small IT contracting shop?

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Is there a good free option for self service password resets?

EDIT: I'm ashamed of my posting ability and terrible skills in clarification. Active directory password resets to be more precise.

Beefstorm fucked around with this message at Sep 23, 2015 around 21:33

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

What is everyone's thoughts on N-Able/N-Central? I've been playing with the trial and its really nice. Seems to do a lot of stuff for you.

Plus that automation engine is pretty nice.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Maneki Neko posted:

Are you an MSP? We looked at them right around the time they got bought by Solarwinds, but their sales guys were so bad they basically turned us off of the product and we went with a different RMM instead.

Any recommendations for a different one? My boss effectively said "Anything but N-Able."

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Alright everyone. I'm stuck on a routing problem and need help.

I have a customer for whom I am currently setting up Windows Deployment Services. I have one of their machines here I am setting up with a base image. The problem is that I need full access to their network resources. The easy answer, VPN. I have setup several site to site VPNs for this customer with ASAs in the past. But all of the machines were on the same network. Here's the problem I have today.



The WDS machine can't talk to the next hop (the first firewall with 10.15.28.1).

I know what I have setup is not ideal. But is there a way to make the WDS machine talk to the firewall properly? Is this more suited for the Cisco thread? Is this a waste of my time?

Any help is appreciated.

EDIT: It looks like I can just add a subinterface to an existing interface. Then I can assign it an IP in the correct subnet.

Beefstorm fucked around with this message at Feb 2, 2016 around 14:42

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

go3 posted:

um we don't use the spanish version of Office here

https://products.office.com/es/home

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

NevergirlsOFFICIAL posted:

I don't know all I know is I need to have 125 people on it by next friday

Engage the Microsoft Fast Track Center. They have a team that will walk you through the integration.

There's a minimum license commitment. But I believe you hit it.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Crowley posted:

I think the minimum is 100, but yea.

If you do use Fast Track be prepared to get a TON of calls from Bulgarian peeps who want you to sit in on hour long close-to-useless Powerpoint presentations via Skype before you get to the meat of the matter.

In my experience, so far it has been a bunch of people from California walking me through best practices. As well, telling me why I am doing it all wrong.

They don't do the work for you, but the help was certainly worth it.

Beefstorm fucked around with this message at Apr 18, 2017 around 17:45

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Thanks Ants posted:

Keep an eye on your MS licensing because it's easy to subscribe to mutiple different products and end up spending more than something like EMS would cost you.

https://business.microsoft.com/en-g...-mobility-suite

So much this. Unless you are looking to purchase one feature, maybe two from the bundle, its just worth it to get EMS.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

OSU_Matthew posted:

What applications are you guys using for remote desktop? My boss is looking for something less expensive than updating our teamviewer license for remote support with our sales people in the field. Locally I've been using vpn with apple remote desktop and microsoft RDP for stuf I'm using, but it'd be nice to just have a single application I can tell people to install like teamviewer.

We actually found Intune to integrate nicely with TeamViewer. We just bit the bullet and bought a Corporate license. So far, very little issues.

How many PCs do you need to control?

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Is there a dedicated Sharepoint thread? I feel like its grand enough in it's own complexities, that I'm surprised if there isn't a thread yet.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy


Hmmm, somehow Sharepoint already seems better.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Old Binsby posted:

he put it on Yammer of course it's empty

I've tried really hard to find a reason to like Yammer. None found.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Potato Salad posted:

Welllll, or you deploy mobile phones. Some businesses cannot maintain nonprofit status and provide that kind of fringe benefit without (relatively) massive penalties.

Can you elaborate on that? I currently work for a non profit, and I am trying to get them to give me a company phone. Instead they only offer reimbursement.

24/7 contact really makes me want to have to separation of devices.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Potato Salad posted:

And the phone is supposed to still be yours for personal use?

Eeeeeuh don't stir the pot, perhaps.

My own phone is my personal phone. They provide an additional stipend to pay for it so they can call 24/7.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Potato Salad posted:

The IT guy shouldn't be informing accountants how to interpret tax law, but there you go.

I take it there is no real appropriate way for the IT guy to tell the accountants they are wrong and they should give me a phone.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Potato Salad posted:

Every door access system is expensive. Focus on support and features

I wouldn't even touch the door security. Unless you are trained in door systems, the wiring can be a real bitch sometimes.

We just hired an outside company to do it, and we get full management of the system. It even connects to active directory so we can store the card information in there. A weird feature, but useful none the less. (So I guess it's not very weird then...)

EDIT: am moron

Beefstorm fucked around with this message at Jan 3, 2018 around 22:42

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Crowley posted:

That's just a good system. Disable the user in AD, and their keys get locked out too (I assume). That sounds like a great feature to me.

Yeah, I take back my previous statement. It is way more useful than I give it credit for.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Digital_Jesus posted:

Cisco can suck poo poo.

As a recent customer of a new Cisco switch, I have to ask, what drives this sentiment?

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Internet Explorer posted:

For some same reason you have an AT&T logo in your avatar.

Cisco is the behemoth. They don't give a gently caress about you. Their products are 2x as expensive as competitors and 4x as complicated for no real reason. Their bureaucracy is astonishing. If you need and customer service or technical support, good luck getting a hold of someone who can solve your problem. Their TAC is pretty much the "gold standard" of tech support, but that's really more of a critique on the state of the industry rather than a compliment. They're the poster child for "make sure you're using a good VAR."

Don't get me wrong, they're not unique. There's lots of other companies who fit the same mold, AT&T, IBM, Xerox, etc... but yeah.

I have no counter, you are pretty much correct.

Also, the AT&T logo has to do with my old job. The caption is making fun of the fact that the CEO of AT&T made a hand gesture that made me think he has a small penis.


FreelanceSocialist posted:

Anyone happen to have a GSuite Promo code for a US Business plan? Considering upgrading and it looks like I get a discount on the first year and you get a kickback?

For the non-profit I work for, here's their referral link.
https://goo.gl/8o1xDz

And here's some promo codes for 20% off.

G Suite Basic Plan
NCGN39YPWNMDJGT

G Suite Business Plan
WAWFNWXKXCXTN7D

Beefstorm fucked around with this message at Jan 11, 2018 around 16:11

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Digital_Jesus posted:

Flip Side: HP will warranty poo poo until the sun burns out. Dell tells you to gently caress yourself after 6 years.

Can confirm, user dropped laptop and broke the screen. HP replaced it under basic 1y warranty. No accidental coverage.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

sneakyfrog posted:

gently caress printers

Get a printer contract. I cannot praise ComDoc service enough.

Sales, you usually have to negotiate the price down. But their service is amazing.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Rick posted:

Get a printer contract but don’t get a Xerox printer contract because you still end up supporting it yourself anyway.

I have no experience with Xerox direct. But ComDoc, also owned by Xerox, has done an excellent job of keeping us happy. Service requests are usually handled same day or next day, assuming they don't need to order a part.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

NevergirlsOFFICIAL posted:

It also helps quantify the porn consumption in my household.

Data gathering on porn habits? Now that's my kind of product.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

NevergirlsOFFICIAL posted:

I mean it's a dns server so it's just tracking dns hits. It'll show how often I go to extrakinkyscatandnecrophilia.com but not which subcategories in there.

Boooo. That is NOT my kind of product.

I need to know if my household members are more into scat or dead people...

In other news, what's everyone's thoughts on System Center in the context of this thread.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

NevergirlsOFFICIAL posted:

I've heard osticket is fine?
idk I spend money on helpdesk software.

OSticket is, ok. I've fallen in love with Jira Service Desk. But some people might not fit into that mold.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

EDIT: am idiot. ignore this.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Thanks Ants posted:

Is Onsip any good?

I am equally interested in other opinions of Onsip.

Never buy Windstream service. It's trash.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Tapedump posted:

(And, still curious... what is Open License? Google’s answers confuse me.)

Sometimes I wonder if it is worth opening a Microsoft Licensing megathread...

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Internet Explorer posted:

Microsoft started a new program a few years ago, specifically targeted at SMBs where they do "soft audits." Some random contractor from Microsoft will reach out every year or so to have you do a self-audit so they can sell you things.

That must be the type of audit I have dealt with in the past. It was a third party in Australia, auditing a company on the east coast in the US. What?

Adbot
ADBOT LOVES YOU

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Lipstick Apathy

Jack the Lad posted:

Windows 10 Updates are confusing me.

Despite happily receiving and acknowledging GPOs that should make them run every day, I'm seeing endpoints that just sit there not updating until someone hits the button. There's a setting that says "Disable automatic updates" but nothing that matches in the gpresult output and I dunno whether it's a real thing or just a confusingly named GP thing where it disables disabling something to enable it. Anyone have any bright ideas? Am I missing something incredibly obvious?





Are you certain there is not another group policy superseding your automatic update policy?

  • 1
  • 2
  • 3
  • 4
  • 5
  • Post
  • Reply