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We're using BMC Remedy for ticketing. It's kinda a monster, but once you beat on it enough and do your own customizations it's not completely awful. I've been the sole admin on it for about 4 years now, here. For monitoring, it's a few different things. The bulk of our polling is Solarwinds. We use it for actual statistics, and up/down monitoring on a pretty large number of network elements and their interfaces. A little bit of application monitoring in there as well. We've also got OpenNMS for up/down and trapping on a subset of our gear that's a unique snowflake with a MIB that wouldn't easily work with our main trap server, Netcool. Netcool has direct Remedy integration, so we use that to create tickets from traps. OpenNMS and Solarwinds are configured to send emails, which then auto-generate Remedy tickets as well.
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Aug 3, 2015 18:34
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| # ¿ Apr 28, 2024 08:16 |
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