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Looking for recommendations on what solutions you folks like. Currently we are using and are familiar with Kayako for the help desk and PRTG for server/network monitoring. The problem is both of these licenses are not getting renewed and the versions we are using are pretty drat old. Trying to find some free based solutions would be nice (and right now a requirement). Looking forward to some suggestions instead of spending a month playing around with different systems.
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Jul 16, 2015 01:27
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For help desk I believe we may go with articdesk for the one time license fee. Been playing with the demo and it's quite nice for how comparatively cheap it is.
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Aug 16, 2015 14:44
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We started using Zabbix, haven't had an issue with it and monitors about 1200 servers in a datacenter just fine. We were previously using PRTG (old version and expensive for what we need) but I did like that better. Edit: For ticketing, still using ArcticDesk with no problems. The new version in development will be using Laravel too, pretty excited about that.
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Nov 20, 2015 04:07
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A revisit to this. ArcticDesk is working on V2 which looks very promising: http://www.arcticdesk.com/v2/ Coded in Laravel this time  Been using Zabbix for a bit now. Anyone using it I urge you to give these two a shot, a much better webui and graphing system. Alerta is bootstrap/javascript very easy to work with. https://github.com/alerta/zabbix-alerta https://github.com/alexanderzobnin/grafana-zabbix Still in the progress of customizing the interface, but I have this so far. Much better! 
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Dec 27, 2015 03:23
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