Register a SA Forums Account here!
JOINING THE SA FORUMS WILL REMOVE THIS BIG AD, THE ANNOYING UNDERLINED ADS, AND STUPID INTERSTITIAL ADS!!!

You can: log in, read the tech support FAQ, or request your lost password. This dumb message (and those ads) will appear on every screen until you register! Get rid of this crap by registering your own SA Forums Account and joining roughly 150,000 Goons, for the one-time price of $9.95! We charge money because it costs us money per month for bills, and since we don't believe in showing ads to our users, we try to make the money back through forum registrations.
The Something Awful Forums > Discussion > Serious Hardware/Software Crap > Monitoring and Ticket/Help Desk setups
 
  • Locked thread
ghostinmyshell
Sep 17, 2004



I am very particular about biscuits, I'll have you know.

Beefstorm posted:

You are the only person I see who has mentioned OTRS. What do you think of it? I'm playing with a demo right now. It looks pretty slick for a free system.

We're using OTRS as well. I think it's great for free, but you're gonna pay once you need someone to start customizing it or making major changes. And then you have to hope updates don't break any of those customization.

Change management really sucks though and not user friendly at all.

Solarwinds for monitoring, OpenVas + Alienvault OSSIM for more monitoring and vulnerability detection.

ghostinmyshell fucked around with this message at 04:33 on Mar 24, 2016

* # ¿ Mar 24, 2016 04:30
  • Quote
Adbot
ADBOT LOVES YOU

# ¿ Apr 28, 2024 11:18
  • Quote
  • Locked thread
The Something Awful Forums > Discussion > Serious Hardware/Software Crap > Monitoring and Ticket/Help Desk setups