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We use Solarwinds Orion for monitoring. It's fairly idiot proof even if the components/upgrade scheme can be somewhat cumbersome. It also has a SOAP API as well as a Powershell module for working with automation.
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Nov 19, 2015 16:25
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We use Solarwinds for monitoring and ITSM/HEAT for Help Desk and ticketing. Solarwinds is easy to setup and very user friendly, but the web gui is pretty bloated and cumbersome. It provides tons of data that is easily exportable or presented in the form of a graph; management loves it. On the negative side, the product becomes much more clumsy to manage and upgrade as you introduce more components. SAM and NPM will get you where you need to be. If you want router/switch/firewall configuration backups NCM is really solid. ITSM is a bag of flaming dogshit, but it's hard to tell if it's the product or the terrible engineer we have working on it that caused the problem.
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Mar 31, 2016 21:59
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gooby pls posted:CIO just pulled the trigger on HEAT without input from anyone in the department. How boned are we?It's replacing a horrible instance of BMC Service Desk Express. It's going to take a lot of work and effort to get it stable, and any changes or modifications you want made will likely break something completely unrelated. Like e-mail listeners.
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Apr 4, 2016 15:15
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