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I have worked I'm customer service for the last 15 years. I am now changing careers but I would love to hear everyone's customer service stories. Both good and bad. I have several from working grocery, restaurants (kitchen, serving, delivery, and bartending ), porn store, and a bead store which I also taught at, and the distillery I now work at. I have done several types of conventions (PAX, comic cons, and food and wine expos. I have several stories myself but would love to hear yours.
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Sep 13, 2015 17:22
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I used to work at a fast food restaurant. A lot of dumb things happened, most of which I've forgotten in the intervening years. This one was dumb enough to stick with me, though. The restaurant I worked at had your burgers dressed to your specifications right in front of you (Harvey's makes your hamburger a wonderful thing!) I was dressing burgers, and I grabbed the order of a super-snooty looking lady in an ostentatious fur coat (she was obviously super classy, hence the fast food dinner). I grabbed a cup, stuffed some ice in it, and poured her a cup of Pepsi, then asked her how she wanted her burger dressed. "Aren't you going to wash your hands?!?" she demanded. "Oh, I assure you, ma'am, I wash my hands thoroughly between each order!" I lied*, cheerfully. "You need to wash your hands before you make my burger, young man. I saw you touch that ice!" I didn't know what the gently caress to make of that, so I just repeated what she'd said. "You want me to...wash my hands...because I touched ice?" "Yes! You touched it! I saw you!" "So...you want me to wash my hands...with water...because I touched...frozen water...that I then put in your drink?" "Of course!" I still don't know what the gently caress. * That's not to say my hands were dirty, but I didn't wash them between every order. Only if they got schmutz on them somehow.
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Sep 13, 2015 18:33
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I once had a customer come up to me and ask if I could change the seat he was sitting in on a flight. This was strange for two reasons: 1. I am a pilot and can't even log into the reservation system. 2. Instead of asking at the ticket counter like a normal person he chose to ask me while I was in the bathroom peeing.
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Sep 13, 2015 23:43
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I used to work at a Fried Chicken/Wings joint and the most memorable guy I can think of was this big black dude who looked like spike lee, decked out in a white tux, pimp cane, some kind of bling/ice necklace (it was either a peace sign or a dollar bill with sparkly diamonds all over), and a white pimp hat. He ordered 100$ worth of wings for some party he was going to.
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Sep 14, 2015 00:57
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I worked at a call center for a home repair company and I remember some doozies: -Old lady clubbed a technician over the head with a lamp or something and locked him in her basement. -Technician had heat exhaustion and collapsed on customer's doorstep. He had to be rushed to the emergency room and the customer wrote us a long, angry letter about how their washer didn't get fixed or whatever. Not once did they ask if the tech was okay.  -And my personal favorite, the rear end in a top hat who was using two (residential) window AC units to cool the large bowling alley he owned. He just didn't understand why they kept crapping out and why we (eventually) refused to service them under warranty. I have more stories, but those are about dumbass coworkers and technicians.
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Sep 14, 2015 03:25
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Eien Ni Hen posted:-Old lady clubbed a technician over the head with a lamp or something and locked him in her basement. More details on this one please!
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Sep 14, 2015 03:30
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Cocks Cable posted:More details on this one please! One of my coworkers got a call from a tech who was inside this elderly lady's basement looking at her washer/dryer. The tech had just called us for help ordering a part. As my coworker is chatting with the tech, she hears a loud *BANG* on the other end of the line and the tech screaming for help. He says the customer clubbed him over the back of the head, ran out of the basement and cut the lights. The tech's phone had been knocked out of his hand, but had landed on the floor in one piece. So the tech is lying in a dark basement after this elderly lady assaulted him. My coworker put him on hold, frantically called 911 and gave them the customer's address. She then stayed on the line with the tech until the police came and busted in the basement door. We never did find out if the tech pressed charges.
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Sep 14, 2015 03:53
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Back in the late 90s I was working tech support. There was a lot of press about how you're computer knows where you've been, and about every third call was basically a nervous husband not wanting to get caught looking at porn, so I'd usually just point out how to clear their cache and history. Then I got a call from a lady who had read about cookies, and she wanted them off her computer. Fine, whatever, click here, and disable cookies. (For those who are unfamiliar with computer lingo, cookies are basically the files on your computer that say you're you, so you don't have to enter your password everytime you want to visit a website.) Then she called back wondering why none of the websites looked like they did before she called us. I tried to explain that once you turn off cookies, then a website just treats you like a new visitor. She demanded to have all cookies turned off, but wanted to have all the sites she frequents treat her like a frequent visitor. I tried to explain that once you turn off cookies, then every web site treats you as new. That is arguably the dumbest argument I've ever had in my life. thrakkorzog fucked around with this message at 11:13 on Sep 14, 2015 |
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Sep 14, 2015 10:10
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Phylodox posted:I used to work at a fast food restaurant. A lot of dumb things happened, most of which I've forgotten in the intervening years. This one was dumb enough to stick with me, though. you're not supposed to touch the ice you put in someone's drink, dumbass
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Sep 14, 2015 14:45
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Twat McTwatterson posted:you're not supposed to touch the ice you put in someone's drink, dumbass I scooped up the ice with her cup, my clean hand coming into incidental contact with the rest of the ice in the trough. And she was very explicitly offended that I presumed to dress her burger with a hand that had come into contact with ice, not that my hand had somehow contaminated her drink.
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Sep 14, 2015 14:56
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Phylodox posted:I scooped up the ice with her cup, my clean hand coming into incidental contact with the rest of the ice in the trough. And she was very explicitly offended that I presumed to dress her burger with a hand that had come into contact with ice, not that my hand had somehow contaminated her drink. you're not supposed to scoop the ice with a cup, you have to use an ice scoop.
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Sep 14, 2015 15:27
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I did a stint at a call center for a home alarm company. I remember one guy who called complaining because the salesman had promised to throw in some extra gizmo, basically a light timer or something, and they just shipped it to him in a box after they installed the alarm. The salesman apparently did this on their own initiative and didn't bother recording any mention of it, but the gizmo was pretty much plug-and-play so I assured him I could walk him through setting it up it over the phone and it would only take a few minutes. He told me he didn't even need or want the gizmo, the salesman had just given it to him unasked-for, so I told him he didn't have to gently caress with it at all. This was apparently too much for him and he broke down crying over being given an extraneous gizmo. Another guy called in upset that his installation invoice showed he was being charged for having 17 sensors installed, even though he had gone over the house in great detail with the salesman and only signed up to cover 16 doors/windows. After going through the list of what was covered it we realized that his patio doors had a sensor installed on both ends since the two sliding panes could be opened independently of each other. He insisted that we should give him a refund and remove one of the sensors if needed, even if it meant letting people walk in through half his patio door without any alarm. There were also a lot of literal schizophreniacs. I remember one old lady who called in concerned asking if we had anything that could keep burglars from opening the door if they somehow defeated the lock, because she had heard about a special device burglars had that could open any locks. I had seen a couple news reports about bump keys lately, so I just nodded and made affirmative noises until she continued on, "I think it's called a... wand. W-A-N-D. They can just wave them over your lock and open it."
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Sep 14, 2015 18:12
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Back at my old job as a fish n' chips ape. Two overweight bogan (white lower class) women come in, and spend about 5 minutes contemplating their options. And then:  : "I'd like a margarita pizza, please." : "Excuse me?":*Talking really slow, on the assumption I'm deaf/retarded* "I'D LIKE A MARGARITA PIZZA.":"...": "This isn't a pizza shop.": *Look of dull alarm* "Oh."I still don't know how precisely they got the assumption that we made pizza, as I assume they could read the menu. EDIT: I also remember the alco who used to order food, pay for it, wander off and vanish. We usually found him passed out in the flower bed next to the nearby fruit shop. He used to loudly talk about his alimony battles with his wife, his estranged children, his general dislike of women, and his intense criticism of Prime Minister Gillard, on the basis that she was a woman. He seemed genuinely surprised when my female coworker took offence to this. Sic Semper Goon fucked around with this message at 19:30 on Sep 15, 2015 |
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Sep 15, 2015 19:17
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Ah. another old story, back from my tech support days. A lady called in. She claimed she just wanted to look at pictures from the mars rover, but her auto complete had lead her to some web site which had some hosed up poo poo, and she wanted to know how that could possibly happen. At the time, it was a pretty common joke to rickroll your friends by send by sending them links to tubgirl or lemonparty type pics. So I politely asked if she had a teenage son. Since that would be the most natural explanation. She got pissed and told me that her son was an angel, and the NSA had planted her computer with all sorts of horrible porn in order to discredit her for her work in newsgroups exposing the conspiracy. I was a bit dumbfounded. I told her that if the NSA is involved, that is way above my paygrade. We just provide internet access, if the NSA wants to mess up your computer, nobody here can handle that, you should try Best Buy, they can totally secure your computer. That seemed to satisfy her, and she never called back again. thrakkorzog fucked around with this message at 15:41 on Sep 16, 2015 |
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Sep 16, 2015 11:06
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A morbidly obese lady so fat she was confined to a scooter came in and ordered a bunch of food. Everyone working there pointed and laughed while she ate her food, and she seemed unaware that the staff of high school kids were laughing at her. She never complained as far as I know. If she called about it later nobody cared enough to tell the staff. We did find a turd lying in the women's bathroom floor later that day, but that wasn't unusual enough for us to connect it with her.
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Sep 16, 2015 13:32
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When I worked at a grocery store as a bagger/cashier, there was a very sweet recurring customer with a wheelchair who needed help shopping. She would always ask for me and we would chat about stuff. I had plenty of regular customers who made that job significantly better than a $9/hr thing had any right to be, but she in particular stands out. Also I was probably a good customer when I gave my phone number to the guy who was managing a fast food restaurant and then we were boyfriends for almost a year.
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Sep 16, 2015 18:21
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I worked at a small video rental store in the late 90s. It had a porn section and appropriately weird customers who would rent plastic grocery bags full of them. But the single worst customer was some dude who worked at some place fish related. If his job involved rolling around in fish intestines and piss I would believe it. Very loyal customer. Every day, it seemed, he would stop in after work to grab a movie and spend about 45 minutes at our gratis N64 station two inches from the counter. Nice guy, good customer, worst person in the entire world.
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Sep 16, 2015 19:23
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When I worked at a "high-end" grocery store there was this really bitter, entitled old man that would come through the lines every two days like clockwork. You cold tell that he viewed everyone working a service position as beneath him because he would act like we asked him the dumbest questions in the world for things that we were required to ask. "Would you like a bag today, sir?" was constantly met with eye-rolling, a long exasperated sigh, and then a "Duhhhhhhhhh...." Right after we would put the last item in the bag he would reach across the belt and snatch it from the cashier's bagging area as if he thought we were going to just walk off with it. There was another time where a doughy white customer started screaming "It's because I'm a human being isn't it!? You hate the god-drat FAGS!" at my floor manager because he asked the customer if he was going to pay for something before he left.
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Sep 16, 2015 20:11
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Oh boy, I've got a couple of fun ones from my time at a grocery store. First one, happened a couple years ago: I was running the express (12 or fewer) register one night, I got a couple in line with about thirty or so items. It'd been a fairly busy night, so I told them, "Guys, this is the express lane, I'm going to have to ask you to choose another register." "Oh, it's going to be three orders."  "Be that as it may, ma'am, you still have too many items. Just because you're doing separate orders doesn't mean you qualify as express." I wasn't rude, I don't think, but they obviously disagreed. They stood there staring at me for a second, as if I'd just slapped them across the face, and then the woman stormed off to the desk looking for a manager while the husband/boyfriend slammed their stuff back into the cart, bitching about what a piece of poo poo I am, then moved to a different register. Of course, the manager apologized profusely to them, and I only narrowly avoided a writeup by going to the MOD and asking him if I was in the wrong, as previously I'd been told that splitting a large order didn't make it an express one. The MOD said that from now on, I was to accept anyone who split their orders (I asked specifically about a hypothetical person who "had six orders," and he said even then, take them), but told the CS manager not to write me up, as I was going on what I'd been told before. A week or so later, I was ringing up some old friends from high school, and we were shooting the poo poo as I went. One of them said something funny, so I laughed pretty hard, and of course the guy from the above story was walking by and said "What are you laughing at, boy?" I just ignored him, but friends told him to go gently caress himself. I was mildly worried that I'd somehow catch flak for it, but I guess the guy didn't want to make an issue of it then and there, as he was outnumbered, and afaik he didn't complain. Second story, probably seven or so years back, two days after I'd started training as a cashier: Guy walked into my line, and one of the last items in his rather large order was a value-sized pack of drumsticks. As soon as I scanned it, he went off, saying that the associate in the market had told him it would be a different, cheaper price. He was pissed, so I apologized and offered to call my manager, but he evidently wanted to go bitch at the associate who told him the price, so he grabbed the pack and stormed off towards the back. With his order still sitting in front of me. With a line of about ten people behind him. I wasn't sure what to do (the one day of training I got didn't cover crazy), but before I could even call for assistance, the 5-foot-nothing lady, mid-to-late-40's, who was behind him in line yelled, at the top of her voice "HEY! Get the HELL back here and pay for your poo poo!" He came back (presumably because now he had an easy target to argue with). He does start paying for his stuff (with a check, of course  ), but this exchange starts up:"Don't you ever loving talk to me like that again, you don't know who I am." "I don't give a gently caress who you are, you don't walk off like that, you see this line?" It continued like that, them at each others' throats, and me just trying to finish the order and stay unnoticed. I finally got him rung up, and he snatched his stuff up and said "I'll be waiting for you outside, bitch." "You go right ahead, I carry a gun in my handbag, motherfucker." Then she turned to me, and as if nothing had happened, smiled and said, "Hi there. Could I have a pack of Marlboro's, please?" Chicken guy slunk off quietly, and after she was rung up, I signaled a manager to go outside and make sure she got to her car okay. The guy obviously wasn't all there (later interactions confirmed that much), and as  as the lady was, I wouldn't have put it past the guy to have a shotgun in his vehicle or something, and blow her away out of sheer brokebrainedness.
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Sep 18, 2015 16:25
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KodiakRS posted:I once had a customer come up to me and ask if I could change the seat he was sitting in on a flight. This was strange for two reasons: This is my favorite so far, so simple and beautiful. It's just amazing that someone could be that oblivious. To spice things up, here's a story about a good customer: I used to work at a Starbucks, largely because (at the time anyway) they gave part time workers really good health insurance. Like most coffee shops, we had a whole host of regulars. I got along with the vast majority of them. My favorite, though, was Joe. Joe was probably in his late 60's, retired. He'd come in and bullshit with the other retired guys while sipping black coffee. He was different than the others, though. Most of these retired Starbucks regulars were predictably disgruntled about the state of the world and would loudly scoff at their newspapers as they watched the world go to ruin. Joe, on the other hand, had a genuinely bright outlook on the world. He would talk to anyone. On one occasion, he even interrupted a couple dudes who were about to get into a serious argument, and he did it in an incredibly disarming and non-confrontational way, immediately cooling the situation down. Lots of my coworkers, myself included, would stop and have a real conversation with Joe even if we weren't on shift. About two years after leaving Starbucks, I got married, and Joe was the only person I knew from my year at Starbucks who I even thought to invite. And he attended! He still goes to that same Starbucks so every once in a while I try to run into him. My first child was born 6 months ago, and a couple weeks ago I happened to be there with my son when Joe was there, so he got to meet him. He was so thrilled, and so happy to see me and catch up. It's been seven years since I quit Starbucks and Joe still remembers specifics about my wife and me, and is genuinely interested. He was a great, great customer. The worst customer we had was this dude who wore an eyepatch and smeared his poo poo all over the walls of the bathroom once.
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Sep 18, 2015 18:50
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The best customer I had at Harvey's was this one guy who looked like a dirty, engine grease encrusted John A. McDonald. He would always order two burgers and carefully explain to the person dressing them that "One of dem gotta be plain. Dat's for mah dog, Mischa. She a damned good dog, bien sur. She da best dog ever, so she gedda 'amburger!" He would then lay a dirty, crumpled five dollar tip on the counter and go back to his rusty old truck where Mischa was patiently waiting. Every single day.
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Sep 18, 2015 18:58
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Yeah, I usually harp on the bad customers whenever the topic comes up, but I had far more great customers than I did bad. A large number of them were the parents of people I went to school with, and almost all of them were very cool.
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Sep 18, 2015 22:18
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Had more then my share of bad customers back in the days of working retail but I try to remember the good ones. Had a lady come in looking for a specific item around Christmas time. We were out of stock but kept a good working relationship with a couple other stores in town that sold the same kind of stuff so I called one of them up to see if they had what she was looking for. Lucky for her they did so he kid would have the greatest Christmas that only consumerism could buy. About an hour later she shows back up with bags of candy and small stuffed animals for everyone (we only had like 4 employess) since I'd been so helpful. 
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Sep 21, 2015 13:55
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I worked at a library for a little while and one time weird lady came in and wanted to use the PC's we had setup for people to browse the internet or whatever. They required you had a library card so you could log in and she didn't have one. A coworker with a pretty heavy Russian accent tried to help her, but apparently she couldn't understand her accent, got angry and demanded to talk to someone who "knew how to speak". We had a few other PC's that didn't require a library card but you could only use for 15 minutes at a time, so I told her she could use them. I pointed at them, probably 5 meters from where we were standing and clearly visible, and said they were "there". She couldn't comprehend where "there" was and I repeated the same gesture a few times, but she demanded I be more specific, so I told here they were "next to the other counter, over there by the exit" or something like that, but apparently saying something was "there" was too much for her and she stormed off angrily (mumbling something about going somewhere where people could speak properly), passing by the PC's I was trying to tell her about on the way out. The computers were even on high desks so you could stand up while using them, so it's not like they were on the ground level or anything. Also once I was working at a grocery store a customer didn't want me to help her because my name tag said I was a trainee. Demicol fucked around with this message at 14:54 on Sep 21, 2015 |
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Sep 21, 2015 14:49
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Many years ago I did telephone tech support for Windows XP. I had the following conversation: Me: "Right click on My Computer in the upper left corner of the screen" Cst: "I can't find it" Me: "OK, click on any icon and then type 'M, Y' it should highlight" Cst: "I still don't see it" Me: "OK, please read the first icon you see in the upper left" (thinking the icons have been re-arranged) Cst: "I can't read it, I'm blind" Me: (unable to speak) Me: "Do you have a friend or companion that can help you?" Cst: "Yes, she's right here" Me: (introduction and greetings) "Please right click on the My Computer icon in the upper left corner." Cst Friend: "Can you tell me the first few letters? I don't know how to read." It took nearly an hour to reinstall a single driver using up and down arrows and the windows key and the contextual key. On an unrelated note: I had a customer tell me I was going to go to hell because I had trapped a bird inside her computer. (squeaky PS fan)
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Sep 22, 2015 07:17
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My last job was a not-manager at a local, non-chain grocery store, so anytime somebody had something stupid to complain about they came to me, but I also never saw the actual manager, so I could be relatively lovely to all the idiots that came by. It was kind of fun. Like the time I had to kick out a drunk who was panhandling customers so he could buy more alcohol, who told me he wasn't drunk and then immediately knocked down the display he didn't notice behind him. Or the meth head girls who kept running around the store asking guys if they wanted to have a baby and who were obviously wanting to steal something and settled on a $1 personal bottle of Coca Cola that they threw away in fear because I'm a little tall and (slowly) chased after them (all I wanted was their license plates). They proceeded to drive away from their gripping heist at a max speed of 9 miles per hour and I waved as they left. Or the time we got backed up a little so I was helping on the checkout lanes and bagged some guy's green onions wrong by putting it in with a bag of chips. He got so loving pissed off about it, because it was "the perfect green onion" that he had told me he spent looking 30 minutes for and now I had ruined it by putting it in with the chips. For some reason he still bought the green onions and then one of my baggers found it thrown onto the ground outside in disgust. Then there's the lady who kept buying meat on the verge of expiration, and then coming back five days later to tell me it was spoiled and because it spoiled on the inside first and not the outside we were engaging in various meat conspiracies to sell rotten meat. She was one of maybe four people I ever saw return our meat, and she was the only person who did it constantly. I also remember a little kid once making GBS threads himself so badly in the bathrooms that he left his poo poo-filled underwear on the loose carpet on there, and rather than make one of our guys clean it up I just pulled up the carpet and threw the whole thing in the garbage because their ain't no cleaning that poo poo after it's everywhere.
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Sep 24, 2015 19:51
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Phantasium posted:I also remember a little kid once making GBS threads himself so badly in the bathrooms that he left his poo poo-filled underwear on the loose carpet on there, and rather than make one of our guys clean it up I just pulled up the carpet and threw the whole thing in the garbage because their ain't no cleaning that poo poo after it's everywhere. Why was there carpet in a bathroom?
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Sep 24, 2015 20:07
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One time a woman called me a oval office over the phone because we didn't have enough room for her six year old in ski lessons  That's about all I've got.
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Sep 24, 2015 20:07
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PT6A posted:Why was there carpet in a bathroom? Sorry, it was not carpeted, there was just a carpet on it. And no idea why it was there, which is why I didn't have much of a problem with chucking it.
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Sep 24, 2015 20:11
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I once worked for a combination photo lab, video rental store, and photo copy center (like Kinko's). This was back around 1992-ish. I was working in the photo copy center at the time when this really loud tall boisterous guy came in and asked me if he could get 100 copies of some document made. Since we had 8 or 10 self serve copy machines, I started to hand him a counter key when he interrupted and asked could I run them off quick on the giant Xerox we had behind the counter. As he spoke I recognized his voice as the primary half of the local rock radio station wacky morning show that I listened to so I said "Are you in radio?" He smiled and extended his hand for a shake which I took then became kind of star struck, this teenage self of mine stuck behind the register at a photo copy center meeting a 'real life celebrity'. I nodded and took his document and started the big machine. As it was running, he noticed we had (what was very new technology at the time) a full color photo copier that could enlarge photos and photographic slides onto copy paper. He rummaged into his briefcase and produced a 5X7 color photograph. "Hey can you make 5 copies of this picture and enlarge it to fill an 8X11 paper?" I said sure and took it from him. It was a photo someone snapped of himself and a drop dead gorgeous chick in the back of a limo who happened to have had her top off and her enormous... well you get the drift. After the pages emerged from the machine, I discreetly took them and the original and put them face down on the counter. He grabbed a pen and one of the color copies and said "What's your name kid?" and wrote "Panaflex, Keep up the good work! Best wishes Lamont Hollywood" I rang him up (for the 100 sheets and only 4 color copies, and gave him a coupon discount) and he and his small entourage dashed out the door. That's pretty much the most interesting customer I ever had. Sadly that memento has long since disappeared over the past 23 or so years... At least he's still on the radio.
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Sep 24, 2015 23:25
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It all pretty much just boils down to: Good customers treat you like another human being who is at work and having to deal with work stuff, understand that sometimes things happen that are out of your control, and are civil and polite. Bad customers are convinced they are the most important thing.
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Sep 24, 2015 23:43
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I got a couple. Few years ago I had short-lived job at f.y.e., the chain of shopping mall CD/DVD stores. I got hired riiiight as the brand was collapsing and shuttering over 100 locations across the U.S. I lost my job because my manager was stealing merchandise to resell and when corporate found out they cleaned house. This is also at the height of Bieber Fever, and we went through maybe five Justin Bieber cardboard-displays in a season because so many people would kiss it or pose for pictures with it that they all were gradually ruined In the far corner of the store we had a little section of porn, hentai, and also non-porno manga for some reason. Always caused trouble. One time this really ripped bro comes to the register with his GF and slaps a stack of generic porn DVDs on the counter. "I'm gonna watch these with my girlfriend and then I'm gonna rail her tight pussy." Another time a lady called the police on us because her preteen son peeked at the dirty movies. My only apprehended shoplifter: Once I asked for ID from this middle aged guy buying a bunch of really sketchy-looking hentai DVDs (store policy), and instead of giving it to me he bolted with the merchandise. He got immediately clotheslined by a cop who was providing extra mall security for a Bam Margera autograph signing
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Sep 25, 2015 18:02
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I was a shift manager at a Taco Bell for all 4 years of undergrad. Some boring highlights. An older woman came in and ordered two children's soft taco meals, one with and one without lettuce. Came up to the counter complaining the one that wasn't supposed to have lettuce had lettuce and the one that was was missing lettuce. I took the bags behind the counter, switched the nacho chips one kid had for the cinnamon twists the other had, and handed it back. Its way easier to switch things out of sight than actually correct the customer. Someone threw a chalupa at me when I gave them a Pepsi instead of a Coke. (We didn't serve Coke.) Once when working drive-through, two guys drove up, noticeably drunk, with open beer cans in their cup holders and between their knees. They ordered potato bites, so I lied and said we needed to fry more, would they mind waiting while we fried up some fresh? I'd even throw in free drinks for the trouble. They were happy to wait. I called the cops, who sent someone over. Cop waited out of sight at the end of the drive-through, pulled them over as they were leaving the parking lot. Driver is put in the back of the cop car. Friend insists on driving his car home, except he's wasted too. Both ended up being taken in and there were a ton of inappropriate voicemails from those guys complaining about us to the manager a few days later. We got a stern talking to. We had a regular that came in every Monday through Thursday, same time each day. Postal worker. Call him Dave. He always ordered 2 double-decker tacos and cinnamon twists with a medium drink. Dave was a super-nice older guy. Knew everyone's name, made small talk, super polite. He would send Christmas cards to the store. Just one of the nicest, friendliest people you'd ever meet. Everyone liked him, even the people who genuinely hated every second they worked there. We had a new manager transfer in, and being a paranoid mom, immediately looked up all the sex offenders in the area. Dave was on the list for possession and distribution of child pornography. Work got very awkward. No one ever said anything to him, though, that I know of.
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Sep 27, 2015 22:05
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I work for a an insurance call center. I've had this job for about 3 years and for the most part I like it. I've had some interesting claims: *Lady who had ice leaking into her house, when the adjuster went over to do an inspection he found a marijuana grow room and an illegal puppy mill in her basement *A lady who claimed the gov't had put holes in her walls, then installed a cloaking device on her roof to hide these holes, also her front bushes were shape shifters that sometimes shape shifted into dogs and elephants. Her energy pole "emitted dark energy" and she told the adjuster that he shouldn't get near it, he quote "didn't go near it" and then as he was leaving the womans neighbor flagged the adjuster down and told him that she owned a lot of guns and it was only a matter of time until she killed someone. *A guy who went ice fishing in his Ford F350 super cab, his son was loving around inside of it and accidentally rolled it onto the ice causing it to fall through the ice and causing a brand new truck to get totaled based off the cost of recovery (they needed 5 scuba divers and a crane to get the truck out of the water) *The saddest was a claim I took about a year ago. There were 2 guys that had been friends for roughly 35 years, the guy we insure called us because his friend was over at his home helping him prune his tree. While pruning the tree his buddy fell about 10 feet and landed head first on the ground. He was in a coma for roughly 2 months, when he came out of the coma he was a totally changed person. He never recovered and ended up dying. He was in hospice care for the last 2 months of his life and spent the last 2 weeks planning his own funeral. I can't even begin to imagine how heart broken our insured must have been. While we have not paid anything out on this claim as of yet we have a 750,000 reserve of cash set aside in case the wife attempts to sue the insured. *I spoke to a woman on the phone for an hour who ended up filing 3 different property theft claims. She didn't know who was stealing from her but was convinced that there was a malevolent force in her house that was trying to kill her. She also had a "home keeper" that was stealing from her and also the police that investigated the home keeper also stole from her. *Another sad one was a woman who became violently ill. She was throwing up and had explosive diarrhea that eventually had blood mixed into it. She poo poo, puked and got blood all over her carpet, all over her bed and all over the bathroom. I felt so bad for her because she was so embarrassed filing the claim and I was so embarrassed for her. Really for the most part I enjoy my job, for every rear end in a top hat who calls you yelling at you, you end up really helping countless numbers of people. Most of the stories I've shared have been weird, but these calls are few and far between. If you are calling to file an insurance claim please have the following information: Your policy (and/or claim) number The time and date the incident occurred (or if you don't remember an approximate date/time) Police report# (if applicable) How many miles are on your car Also please have a pen and paper to write poo poo down! SalTheBard fucked around with this message at 02:44 on Sep 28, 2015 |
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Sep 28, 2015 02:42
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SalTheBard posted:If you are calling to file an insurance claim please have the following information:
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Sep 28, 2015 04:47
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Dienes posted:Once when working drive-through, two guys drove up, noticeably drunk, with open beer cans in their cup holders and between their knees. They ordered potato bites, so I lied and said we needed to fry more, would they mind waiting while we fried up some fresh? I'd even throw in free drinks for the trouble. They were happy to wait. I called the cops, who sent someone over. Cop waited out of sight at the end of the drive-through, pulled them over as they were leaving the parking lot. Driver is put in the back of the cop car. Friend insists on driving his car home, except he's wasted too. Both ended up being taken in and there were a ton of inappropriate voicemails from those guys complaining about us to the manager a few days later. We got a stern talking to. gently caress that manager for saying anything other than congrats.
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Sep 28, 2015 21:07
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Phantasium posted:gently caress that manager for saying anything other than congrats. I've noticed the only people that get angry about reporting drunk drivers are people who, themselves, drive drunk frequently. Guessing the manager was no stranger to drunk driving...
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Sep 28, 2015 22:15
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I've also worked over the last 7 years as an Optician for a variety of companies. Best Experience: Working with little kids. Early on in my optical career I helped a girl who was roughly 7 years old. She had a really high RX which means she had never really seen clearly like her entire life. Her Mom was really beside herself about it because she felt guilty about not realizing that her daughter couldn't see poo poo. The girl put on her glasses, blinked, took them off, put them back on and then just started smiling. She looked at her mother and said "Mom the trees have shapes on them! (referring to the leaves)" and the mother just started bawling profusely. That was about 5 years ago and it still warms my heart to this day. Worst Experience: I can't say that I've had any truly terrible experiences. Mostly it's just people complaining about the price of glasses, people who complain about having to go to the eye doctor every year. But really the worst thing has been co-workers. For every kick rear end, awesome co-worker that I have, there are 3 douche bags. I would stay in the Optical game forever, however my current job is making me so miserable despite the fact I only work there 1 day a week, that next Saturday is my last day.
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Sep 28, 2015 23:39
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PT6A posted:I've noticed the only people that get angry about reporting drunk drivers are people who, themselves, drive drunk frequently. Guessing the manager was no stranger to drunk driving... I'd assume it's more that Taco Bell is the usual destination for people who stumble out of the bar after last call, by virtue of being one of the few fast food places open that late. I wouldn't be surprised if managers at the Bell are
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Sep 28, 2015 23:43
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| # ? Apr 25, 2024 19:11 |
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PT6A posted:I've noticed the only people that get angry about reporting drunk drivers are people who, themselves, drive drunk frequently. Guessing the manager was no stranger to drunk driving... The meth head at work (one of them, at least) was hopping mad because we called the cops on another meth head in the parking lot. Irresponsible chem head solidarity?
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Sep 29, 2015 00:41
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