|
I purchased a phone to take advantage of the gift card deal yesterday. The e-mail saying my order had been confirmed had my previous address as the shipping location as I have moved recently, woops! I went to edit my order and google can't find my order at all, even though I have an order number. Goons, did I buy a phone or not? I sent an e-mail to googles support but who knows when they will get back to me. EDIT: Well my order is showing up, but I can't change the shipping address as far as I can tell. So my only option is to cancel the order? Because that really stinks. cinnamon rollout fucked around with this message at 23:51 on Nov 29, 2018 |
#
¿
Nov 29, 2018 21:48
|
|
|
|
| # ¿ Apr 26, 2024 03:38 |
|
|
So earlier I had purchased a phone through Google for the promotion they just had and had it accidentally shipped to a wrong address. Google was spectacularly unhelpful. I did manage to get the phone though, by going to the address I had accidentally shipped it to and talking to the person living there. Thank God they were understanding about the whole thing.
|
|
#
¿
Dec 6, 2018 02:53
|
|
|
DrBouvenstein posted:Not that I know of. How would I find that out? In the settings under phone number it says unknown. Jesus this sounds miserable
|
|
#
¿
Dec 19, 2018 14:25
|
|
|
Yeah I got mine yesterday, thanks Google
|
|
#
¿
Feb 21, 2019 19:48
|
|
|
Cloks posted:Fi and FedEx together are like peanut butter and shards of glass. I had to drive across town to pick up my Pixel 3 XL a few months ago because the driver wouldn't come to my door so I couldn't sign for it. I'm pretty sure I have PTSD from having to deal with FedEx, Fi, and trying to get my phone.
|
|
#
¿
Apr 24, 2019 12:02
|
|
|
Sixty dollars per line for two people seems crazy when I'm currently paying between 50 and 55 dollars per month total for two people with the regular plan. Am I in the minority? I just don't go a lot of places that don't have plentiful wifi, even when I'm traveling I think the most I've racked up is a 70 dollar bill.
|
|
#
¿
Sep 17, 2019 18:31
|
|
|
Cloks posted:Make sure your address is easy to deliver to. Fi is fine as long as you never need customer support. This is not a joke, you won't get any help from their customer support. I'm not sure why they even have it. Edit: the service itself has always worked wonderfully for me however.
|
|
#
¿
Sep 18, 2019 03:17
|
|
|
Just wanted to say Fi had been great for me, I use very little data in general but I have no problem actually using it (and paying for it) when I need to. I can understand the anxiety of trying to keep costs down though. Also their customer service is by far the worst I have ever experienced to the point where it might as well not exist, so keep that in mind. Edit: the Google VPN ended up being extremely handy for me also, not sure if you need or want it but it is there if you want it.
|
|
#
¿
Jan 2, 2021 21:15
|
|
|
|
| # ¿ Apr 26, 2024 03:38 |
|
|
Google Fi support is easily the worst customer support I have ever encountered. Easily worse than any of the typical companies with bad support that you would usually think of, like Comcast. Google Fi goes out of its way to be unhelpful and I really feel for you having to deal with them. I never had any luck getting them to do a single thing and that includes hours of calls, shaming them on social media, even physically going to places to try to sort it out. I hope you have better luck than I have with support, I don't suppose the repair place is near you?
|
|
#
¿
Aug 19, 2022 21:30
|
|