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Imaduck posted:One thing I learned while working in retail was that if you're polite, keep complaining, and always ask for a manager (or the manager's manager, and so on), it's pretty easy to get anything you want. If you keep escalating things, eventually you'll get high enough where it's not worth the manager's time to deal with your poo poo, so they'll just believe what you're saying and give you whatever want for free or heavily discounted or lots of free gift cards. If you start yelling and swearing, we can kick you out, but if you just keep asking for managers, typically folks will just roll over, and you can lie to their face and they won't really fact check anything your saying. I just finished up 8 years in retail management (finally escaped, yay!) and I can confirm this to be true. I was one of 4 managers in a store and basically if a customer makes a big enough stink, or if we feel they will make a complaint or if they threaten to, we would pretty much just give them what they want. A complaint against a store was viewed as a Very big deal and counts against the store numbers and even if we were 100% in the right and the customer was being irrational, upper management would still come down on us later because we should have done more to avoid the complaint. Basically they were more concerned about the store's numbers and how it reflects upper management than they were about us fighting the good fight. It usually wasn't worth it to fight. And in my store customers could still yell and swear. I once checked with my boss to be certain and if we felt that they posed a safety risk to the people in the store is the ONLY time we could tell a customer to leave the store.
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Mar 16, 2016 02:20
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| # ¿ Apr 28, 2024 18:45 |
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This isn't really a scam as much as it is letting people take advantage of you I guess, but when I was in high school I had signed up to get a couple magazine subscriptions. For one of them (Men's Fitness, I think) I would get calls every couple of months telling me that for being such a good customer I had won 2 free issues of some other magazine. When I would say "ok" they would really quickly mumble out the fine print which was "now that you have agreed to your 2 free issues, we are going to charge you for the remaining 10 issues for the rest of the year. The calls always had someone that talked really fast and were hard to hear, so i would end up agreeing with them before I even knew what was going on. It took me a time or two before I finally just kept repeating "I'm not interested, cancel everything, I'm not interested, I'm not interested". Basically don't trust any company that calls you up to tell you you've won anything (except for a contest you entered, or something).
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Apr 24, 2016 23:21
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