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BrandorKP posted:Why would they bother turning it around in the first place then? You have to do something if your company is falling apart, but that doesn't mean that sooner or later someone won't come in and say "this is all too expensive. Why are we doing this?" Focusing on customer service doesn't actually create new TV customers, so at some point you're running up against diminishing returns and it's time to start making cuts.
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Sep 16, 2019 04:38
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BrandorKP posted:Why would they bother turning it around in the first place then? It feels really loving good?' seriously, above all else. it feels orgasmic to throw a 6% revenue increase at the shareholders and watch them poo poo themselves with joy after 9 quarters of losses. (Not sure if that's the correct number of quarters of losses bestbuy had. so fantasy example) An oncologist who just told his patient that her cancer is in remission has the same feeling as a CEO who just turned around a company. WAR CRIME GIGOLO fucked around with this message at 05:05 on Sep 16, 2019 |
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Sep 16, 2019 05:02
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Those CEOs also make a lot of money and will just find another company that will hire them to destroy the company for maximum profits. This is regardless of how much they fail at it.
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Sep 16, 2019 05:33
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Companies are myopic as hell and live in the current quarter. They only care about turning things around when there is no other choice, and even then they may continue to try and do stupid poo poo and by then its too late. They’ll care again when they realize ratfucking their employees has made them “Amazon but you’re harangued by overworked college students to get credit cards and $200 subscriptions” at which the cycle continues until the company fails to right the ship in time and becomes another skull on Bezos’s mantle. Also, Geek Squad is kind of a different beast, and the other reason why Best Buy didn’t totally die off 10 years ago. They are paid better but recently they added iPhone repairs and I hear they were not prepared for the crush of old people.
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Sep 16, 2019 06:01
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Paradoxish posted:You have to do something if your company is falling apart, but that doesn't mean that sooner or later someone won't come in and say "this is all too expensive. Why are we doing this?" Focusing on customer service doesn't actually create new TV customers, so at some point you're running up against diminishing returns and it's time to start making cuts. What bothers me, what really truly bothers me, is that they know better. They know they could make more loving money by doing it right. There is empirical evidence and explict papers describing why doing it right is better.
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Sep 16, 2019 06:47
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"That Ivory Tower nerd poo poo doesn't work in the real world of Hard Decisions and Quarterly Results!"  "You treat workers nice and all they'll do is get lazy and waste time talking when they could be upselling!" 
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Sep 16, 2019 06:49
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Look I fight this fight daily. I can demonstrate with evidence that it's loving stupid to have workers more than 50 hours a week. I know how loving stupid middle management is. I also know how not stupid upper management can be. They know better and are actively choosing. They know this makes them personally less money.
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Sep 16, 2019 07:04
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Is it an in thing, like it's fashionable to behave like that? Not necessarily just because the cool kids doing it but doing anything else risks them being ridiculed by your peers? Or is it out of the sheer contempt they have for the workers, and probably, the customers?
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Sep 16, 2019 07:57
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The cruelty is the point. Rich people's only real source of entertainment is making all the other monkeys dance.
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Sep 16, 2019 08:10
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beating down the workers is better for them long-term.
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Sep 16, 2019 08:24
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Im laughing a bit because after moving to Japan every single corporate meeting is "how do we make the customer experience better? How can we make our employees more eager and happier? What would make it easier for our employees?" Its just so opposite to US meetings and theyve actually mentioned they had to learn painfully they cant just assume all their physical stores will close soon since that model is based on the US and its hosed up layout/corporate attitudes.
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Sep 16, 2019 09:12
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BrandorKP posted:Why would they bother turning it around in the first place then? Dumping my two cents, but when you go open on stock market, they are now your clients and customers, not that 'dribble' you had before, and sadly that is becuse unlike the public, these guys will sink you to the ground at a hairs drop, in exchange you get the chance to see stupid ammonts of profit without lifting a finger, but wait they don't think your getting profit fast enough? better cut back on the public as who cares about them right? Sadly this is 100% the veiw of any copmpany that is on the stock market and is open to investors there
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Sep 16, 2019 12:25
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It was just announced to the employees at our local Best Buy that the store is closing at the end of the year.
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Sep 16, 2019 15:10
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Mr Hootington posted:It was just announced to the employees at our local Best Buy that the store is closing at the end of the year. Lol, just stay on through the holidays, right?
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Sep 16, 2019 17:00
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Merry Christmas you’re fired, have a complementary kcup.
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Sep 16, 2019 19:55
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Pakistani Brad Pitt posted:Lol, just stay on through the holidays, right?
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Sep 16, 2019 20:20
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Reading this thread, I wonder where in America jobs are actually created. You know, since the job market is soooo great 
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Sep 16, 2019 20:50
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Touching computers mostly
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Sep 16, 2019 21:24
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BrandorKP posted:What bothers me, what really truly bothers me, is that they know better. They know they could make more loving money by doing it right. There is empirical evidence and explict papers describing why doing it right is better. It depends on whether your goal is to run a profitable company over the long-term or to show growth right now. I know several people who work in retail middle management who will happily admit that they're actively shooting themselves in the foot to show x or y number at the end of the year. I get what you're saying, but it's not like the system doesn't incentivize the kind of behavior that leads to these boom/bust mini-cycles.
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Sep 16, 2019 21:25
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BrandorKP posted:What bothers me, what really truly bothers me, is that they know better. They know they could make more loving money by doing it right. There is empirical evidence and explict papers describing why doing it right is better. If numbers goes up this quarter, all is well and the shareholders are happy. The next quarter is a problem that's beyond the horizon of the performance review. Worst case, golden parachute to another company.
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Sep 16, 2019 21:44
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Pants Donkey posted:This summer alone they have: So, that sucks but it’s not new. I worked there 04-10 and left right as they decided to restructure just the way you described. Weird that they reversed it.
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Sep 16, 2019 22:56
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The Best Buy model still seems predicated on after-sales support transactions, which is smart, because people don't know how to set up surround sound stereo systems with wall-mounted TVs and all that poo poo, and really don't want to learn. Every old in the world also needs someone to unfuck their computer. Seems bonkers that they can't stay ahead on services that Amazon will never provide at all or as effectively.
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Sep 16, 2019 23:21
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Pillowpants posted:So, that sucks but it’s not new. I worked there 04-10 and left right as they decided to restructure just the way you described. Weird that they reversed it.
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Sep 16, 2019 23:45
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Pants Donkey posted:i’m not saying it’s new, but that the company has recovered from the brink by focusing on customer experience, and now want to pinch pennies by loving with that. Hiring a hotel exec as CEO was a good move. They put a "transition team" aka Einstazgruppen kommando as CEO and hosed it.
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Sep 17, 2019 00:10
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Watching capitalists get hoisted with their own petard is great, but I can't allow myself to enjoy the schadenfreude because they land on the bodies of their (former) employees.
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Sep 17, 2019 00:37
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JustJeff88 posted:Watching capitalists get hoisted with their own petard is great, but I can't allow myself to enjoy the schadenfreude because they land on the bodies of their (former) employees. They float away on golden parachutes while the employees have to jump out of the burning plane with whatever they could bribe the pilot with.
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Sep 17, 2019 01:35
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Poil posted:Is it an in thing, like it's fashionable to behave like that? Not necessarily just because the cool kids doing it but doing anything else risks them being ridiculed by your peers? Or is it out of the sheer contempt they have for the workers, and probably, the customers? The former but it’s not ridicule, it’s corporate politics. If you try something different, your peers will either purposely sink your initiative and or jump all over if it is not going well. It’s a lot harder to criticize/attack normal stuff your company does so you play it safe. You have your own clique/pyramid at that point and you do not want rival cliques to gain power/prestige above yours. One of the big keys of success in this world is to never make decisions, only be somewhat part of them. That way if it fails, the person who did make the call takes the fall for it. And if it is a success, you sell your part to be way bigger than it was.
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Sep 17, 2019 02:08
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JustJeff88 posted:Watching capitalists get hoisted with their own petard is great, but I can't allow myself to enjoy the schadenfreude because they land on the bodies of their (former) employees. "In general we should observe that in those cases where worker and capitalist equally suffer, the worker suffers in his very existence, the capitalist in the profit on his dead mammon. "
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Sep 17, 2019 10:28
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Sodomy Hussein posted:The Best Buy model still seems predicated on after-sales support transactions, which is smart, because people don't know how to set up surround sound stereo systems with wall-mounted TVs and all that poo poo, and really don't want to learn. Every old in the world also needs someone to unfuck their computer. Seems bonkers that they can't stay ahead on services that Amazon will never provide at all or as effectively. Every electronics purchase I've considered making off Amazon in the last few months has had the option of "professional" installation, albeit usually for more than the price of the item itself.
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Sep 17, 2019 12:47
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eXXon posted:Every electronics purchase I've considered making off Amazon in the last few months has had the option of "professional" installation, albeit usually for more than the price of the item itself. I'm not really sure if they contract with Taskrabbit or wat but it's an interesting try.
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Sep 17, 2019 19:57
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The problem has been that they're adding Amazon-style guarantees to services so I don't know how many providers they'll get and hold on to. There have been a few horror stories on the forum, like someone installs an AC system and gets a multi-thousand dollar chargeback because the customer called and complained to Amazon that they didn't like how it was done.
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Sep 17, 2019 20:49
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eXXon posted:Every electronics purchase I've considered making off Amazon in the last few months has had the option of "professional" installation, albeit usually for more than the price of the item itself. Yeah but in a physical store you have a more personal experience and can more easily ask questions and understand what is going to happen.
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Sep 17, 2019 21:55
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FilthyImp posted:Amazon is trying this weird integrated service thing where not only can you get people to install your Ring Doorbell and hook up your 85" OLED screen, but also pay people to clean your house. Funny you mention it! I was “that guy” who bought a doorbell and had someone install it. I got to talking with the tech and he said his company was newly contracted by amazon and he basically gets calls once or twice a month to come out and install something for people. I forget who he worked for, but he said it was new enough that the work wasn’t better for much more than beer money.
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Sep 17, 2019 22:48
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FilthyImp posted:Amazon is trying this weird integrated service thing where not only can you get people to install your Ring Doorbell and hook up your 85" OLED screen, but also pay people to clean your house. Yes, that is how much it costs to set one up. Seriously. Big margins there.
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Sep 18, 2019 02:59
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Pants Donkey posted:It’s the one advantage retail has. You can go to Best Buy and get your laptop fixed or a radio installed, and hey may as well browse around, right? Since Amazon is already a leader in smart home, may as well jump into that arena too since there’s plenty of retirees that will drop $100 to install their Alexas. Years ago, I was at a Best Buy where a lady had just bought a computer and also some extra RAM for it. I will actually agree that buying the RAM was a good idea because the computer didn't have much, but they tried to get $60 from her (keep in mind that this was nearly 20 years ago) to install it. This was back when I could occasionally build my own rig, and I was so offended by this ludicrous sum that I offered to do it for her for free. The loving supervisor twat looked at me with so much hate that I honestly thought that he was going to attack me. We went outside where we set the tower on a bench, popped the cover off and put in the RAM. I told her to call me if she had any trouble, and I never heard from her again. I assume that all was well.
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Sep 18, 2019 03:19
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JustJeff88 posted:Years ago, I was at a Best Buy where a lady had just bought a computer and also some extra RAM for it. I will actually agree that buying the RAM was a good idea because the computer didn't have much, but they tried to get $60 from her (keep in mind that this was nearly 20 years ago) to install it. This was back when I could occasionally build my own rig, and I was so offended by this ludicrous sum that I offered to do it for her for free. The loving supervisor twat looked at me with so much hate that I honestly thought that he was going to attack me.
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Sep 18, 2019 05:33
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Pants Donkey posted:Oh yeah, I got yelled at for helping people set up their Fitbits and Apple Watches. you dared to disrupt number
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Sep 18, 2019 15:57
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Google it seems to be a banned phrase in bestbuy
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Sep 18, 2019 16:00
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"Dump potatoes in the rivers and place guards along the banks to keep the hungry people from fishing them out. Slaughter the pigs and bury them, and let the putrescence drip down into the earth."
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Sep 18, 2019 20:49
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Balliver Shagnasty posted:So, yet another company that refuses to learn its lesson from its last brush with death because shareholder returns must be maximized at all costs. Neat. Geek Squad hasn't been able to hire anyone competent in at least five years because they want people who are competent to do deskside support and customer service, but also want to pay $11 an hour and have them spend all their time upselling. They went to Johnny Utah, aka 'we plug your machine in on the shelf in the back and have a remote team in India do the work' so they could have the GS people go sell in Computers years ago. Liquid Communism fucked around with this message at 01:34 on Sep 20, 2019 |
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Sep 20, 2019 01:28
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