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I am switching two lines from a post paid to prepaid. Is it easiest to just go into the verizon store or call to do this? I tried doing it online and I got to check out but it would not let me because I already have a Verizon number.
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Dec 3, 2019 06:02
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Duckman2008 posted:Call it in, the stores will not want to help you with it. I spent an hour on the phone Saturday getting switched from post to prepaid and at the end of the call they told me I should be getting an email and some texts confirming the change. I haven't got anything yet. Is it usually this much of a pain to switch?
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Dec 9, 2019 20:28
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Was hoping for some advice before I try to straighten this out... Ahead of the holidays we went into an official Verizon store to get a phone for one of our kids and get two watches for other kids. The sales person basically just lied to us to get us to transfer from prepaid accounts to a contract plan saying the monthly cost would be the same. It's over $100 more and we lost our prepaid loyalty discounts if we go back. We were told we would get one of the watches for free and we didn't. We were told they would waive the activation fees and they weren't (have already been in once about this). The taxes and fees are like four times what they are on a prepaid plan. We went back in and were told that the manager does the discounts at the end of the day and two days later nothing. Is it better to go through the corporate help system or go back to the store to try and get this fixed? I am pretty mad and honestly considering switching providers and have been with Verizon forever.
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Dec 27, 2023 19:09
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Duckman2008 posted:You can reply here or PM me. We had two 15 gb plans and two $10 post paid watch accounts. This is plenty of data for us. We ended up with 3 unlimited phone plans and three watch plans. Total for the first month is $414 which includes the activation fees. We got an iPhone 14 and an apple watch. Work does not qualify for a discount. My main frustration is the stores are staffed only by salespeople and they specifically look at our account and said they could upgrade us and it wouldn't cost any more than we were paying now. They also lied to us twice about waving the fees and about the free watch applying to a less expensive plan.
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Dec 28, 2023 04:46
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