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Started a job as Tier 2 support for a place that supplies internet to those apartments on college campuses that have the internet bundled in with them (amongst other places). Boy I used to hate "Gamers" but now I just really loving hate gamers. Regular calls about the nebulous "lag", slow speeds and dropped packets that suddenly all go away when I actually have them run speed tests and poo poo. I literally went through every link from this one dude's apartment to where our network ends and found nothing but all I get is "it's obviously your network's fault". It also sucks because I'm new to this so I'm also second guessing every decision I make which just makes it all the worse.
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Sep 20, 2018 05:29
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Garrand posted:Started a job as Tier 2 support for a place that supplies internet to those apartments on college campuses that have the internet bundled in with them (amongst other places). Boy I used to hate "Gamers" but now I just really loving hate gamers. Regular calls about the nebulous "lag", slow speeds and dropped packets that suddenly all go away when I actually have them run speed tests and poo poo. I literally went through every link from this one dude's apartment to where our network ends and found nothing but all I get is "it's obviously your network's fault". Don't do any normal web speed tests. Make them UDP iperf3 to hurricane electric's server, there won't be any throttling of icmp/preferential treatment of speedtest.net.
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Sep 20, 2018 05:38
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iospace posted:I loving hate capitalism. Boss makes a dollar I make a dime That's why I organize On company time
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Sep 20, 2018 05:42
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Arquinsiel posted:Two of the worst local offenders of the crash/austerity economy are based in my datacenter and while I'd never work again I'd be a folk hero if I broke their poo poo. I once learned that a tech-giant was too cheap to have 24/7 support on their hardware in the datacenter of my former employer when one of their switches crapped out. Their throughput was cut in half because of it, you probably didn't notice it cause they had enough redundancy but still... that was 600Gb/s less capacity.
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Sep 20, 2018 09:27
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Bob Morales posted:Insert xkcd about the license plate There's a purple charger that I see on my way to work with a license plate like that. How many purple chargers do you see on a daily basis? Seemed kind of short sighted to me.
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Sep 20, 2018 11:45
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DONT TOUCH THE PC posted:I once learned that a tech-giant was too cheap to have 24/7 support on their hardware in the datacenter of my former employer when one of their switches crapped out. I don't have the numbers in front of me, and even if I did I wouldn't give specifics, but the spike in bandwidth use during prime time is ridiculous. I realize now you're not talking about an ISP, but the amount of bandwidth we deal with is comical at times for situations like that. Like, yeah we're at .5% average utilization, but what if a redundant link goes down on national Netflix And Chill day? Let's bundle 8 ten gig links together just to be safe. (Then refuse to invest in the physical infrastructure so the customer's service doesn't work half the time anyway)
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Sep 20, 2018 12:00
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This is a fun little site to see how busy the (UK) Internet is https://portal.linx.net/
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Sep 20, 2018 13:03
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Thanks Ants posted:This is a fun little site to see how busy the (UK) Internet is https://portal.linx.net/ 4.34 Tbps? You are like little child https://ams-ix.net/technical/statistics
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Sep 20, 2018 18:07
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Speaking of sites that are a bit interesting, has someone made an alternative to internetpulse yet? Just so that it's possible to get some kind of taste of whether everything is broken or just some of it?
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Sep 20, 2018 20:05
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I use isup.me but that's only for websites If you put your service status page behind a paywall then 
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Sep 20, 2018 22:22
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Just subscribe to the nanog outages list
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Sep 20, 2018 22:29
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I have to do on call for 5 sites on a 1 in 8 rota 4 of the sites are places I don’t work - 1 is my place of work Every time, as per tonight, when it’s my turn on call - I get a call from 1 of the sites and I have to follow a special snowflake reset process for a system that constantly falls over The dude who works on that site either need to fix root cause or train users to do the restart solo Tomorrow is the departments quarterly review meeting so my suggestion is I’m going to refuse to do this particular issue anymore and see if any one has a problem
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Sep 25, 2018 02:03
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My new job stocks fruits, seltzer, granola bars, etc. Pod status: achieved, partially. Being non-exempt means I'll be doing longer days. 9-6 until I get a little more trained up, but then they say I can make my own hours.
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Sep 25, 2018 21:10
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Back to the old discussion on service desks. What do people recommend? At work we currently have a basic one written in house. Looking for a new product. We trialled Comodo One and while initially it seemed nice. Even integrates patch and inventory management. But it had some shortcomings especially with responsiveness. We also tried connectwise but our trial found it lacking and it kept losing comments and tickets. Anything else we should look into?
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Sep 26, 2018 00:32
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angry armadillo posted:I have to do on call for 5 sites on a 1 in 8 rota 24 hours later - repeat as per above We are having our quartlery meet up amongst the 5 sites to agree where our policies are at etc I get a call at approx 2300 so my boss says technically you don’t have your laptop on you to resolve it I said technically I have 30 mins to respond and my laptop isn’t 30 mins away so I’m going to walk away from this shin dig and resolve this _-_ However _-_ given this call is a password reset for a user I have password reset before whilst on call this is complete bs so I don’t wanna know but I’ll walk away and do it seeing as you are being a dick boss. Tomorrow I’m going to formally withdraw from doing the on call rota for 5 sites - which means my boss has to explain to my site why the process has changed which he won’t want to do The alternative solution is to apply pressure to my fellow managers to resolve repeat offenders because I don’t want to have to do the same password reset at midnight every time I’m on call
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Sep 26, 2018 01:02
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Varkk posted:Back to the old discussion on service desks. You're asking for a service desk but the products you're describing are more ITSM applications, often aimed at MSPs. Are you an MSP? What do you want a single product to manage? The answers to these questions will massively affect the answers. FWIW I have never encountered a ConnectWise-like application that is as nice to use (for agents and customers) for ticketing as something like Zendesk is.
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Sep 26, 2018 01:07
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quote:Type: Incident My new minion, folks...
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Sep 26, 2018 01:14
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Sep 26, 2018 01:17
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Thanks Ants posted:You're asking for a service desk but the products you're describing are more ITSM applications, often aimed at MSPs. Are you an MSP? What do you want a single product to manage? The answers to these questions will massively affect the answers. We are almost an MSP. We are the IT department for a company with a few subsidiaries and some different business units, treated like external clients. We also have some external clients but they aren’t the focus for this. Primarily we want to get a decent internal help desk to replace our existing one. My boss saw the extra things in Comodo and liked them so added to the feature Wishlist.
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Sep 26, 2018 02:14
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I believe ConnectWise does have a non-MSP, in-house IT version. Also, I haven't tried it out my my teammate raves about ManageEngine ServiceDesk.
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Sep 26, 2018 02:42
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sfwarlock posted:My new minion, folks... Reminds me of that useless stupid shortcut to switch keyboard layouts. Just installed Win10 on my home laptop and of course I hit Ctrl-Shift or Win-Space or whatever at some point, only to find out when I try to type an email address and the @ button gives me " instead. gently caress you, just give me the correct keyboard layout and gently caress off!
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Sep 26, 2018 09:20
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sfwarlock posted:My new minion, folks... Aww it's a keeper
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Sep 26, 2018 17:14
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A phone call came in today. Some old lady who is running very low on tinfoil was Very Mad about our clientele. Apparently I am a servant of the Antichrist because we provide services to government agencies and "the Zionist banking cabal". She also got very mad when I informed her that policy prevents me from discussing our clients, including whether or not they are demons. At least she said she'd pray for my soul. 
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Sep 26, 2018 17:24
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Kyrosiris posted:A phone call came in today. Some old lady who is running very low on tinfoil was Very Mad about our clientele. Do you have a recording? 
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Sep 26, 2018 18:16
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Received the following via email: "I cannot get into the COSTCO on line below. " Yep I'll get right on that, buddy
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Sep 26, 2018 18:31
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SamDabbers posted:Do you have a recording? Nah, I wish. I don't have access to them, and we have to have a documentable reason to request them.
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Sep 26, 2018 18:34
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Mr. Clark2 posted:Received the following via email: you help that user RIGHT NOW
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Sep 26, 2018 18:45
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Kyrosiris posted:Nah, I wish. I don't have access to them, and we have to have a documentable reason to request them.
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Sep 26, 2018 19:25
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Kyrosiris posted:"the Zionist banking cabal". huh i wonder what that means
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Sep 26, 2018 19:27
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Weedle posted:huh i wonder what that means Dementia. It means dementia.
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Sep 26, 2018 20:23
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And racism.
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Sep 26, 2018 20:45
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null_pointer posted:Dementia. It means dementia. Yeah, that's why I mostly just politely indulged her ranting for a little bit, and then told her that there really wasn't anything I could help her with, especially since policy prevents us from discussing other clients. It was an amusing distraction, if nothing else. Collateral Damage posted:And racism. Word. Surprisingly other than that bit she wasn't overtly racist, so no real reason to terminate the call.
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Sep 26, 2018 20:53
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Collateral Damage posted:And anti-semitism. ftfy
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Sep 26, 2018 21:19
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MJP posted:ftfy But aside from the overt antisemitism, she didn't seem very antsemitic.
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Sep 26, 2018 21:19
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Inspector_666 posted:But aside from the overt antisemitism, she didn't seem very antsemitic. She could at least have used the new hotness in covert anti-semitism, e.g. "globalists" :sadhasidim:
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Sep 26, 2018 21:25
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I learned tonight that it is an absolute travesty that this dude sometimes gets 100 ping in fortnite and just how can you expect him to play games with that awful latency, it's 2018 video games are a goddamned human right. This is going to be my "bitching about gamers" thread now, hope ya'll don't mind. Seriously, I do have other problem or dumb callers sometimes but the gamers are the most grating and most entitled. Garrand fucked around with this message at 04:58 on Sep 27, 2018 |
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Sep 27, 2018 04:55
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Xboxes emit a gas that makes you stupid and entitled. It also causes compulsions to buy lootboxes.
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Sep 27, 2018 05:26
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Garrand posted:I learned tonight that it is an absolute travesty that this dude sometimes gets 100 ping in fortnite and just how can you expect him to play games with that awful latency, it's 2018 video games are a goddamned human right. My favorite is when they use ping/traceroute latency or timeouts to "prove" that there's a latency problem.
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Sep 27, 2018 12:55
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Arquinsiel posted:Xboxes emit a gas that makes you stupid and entitled. It also causes compulsions to buy lootboxes. Not just xboxes; dealing with ~*~minecraft server admins~*~ at $OLD_JOB made me hate the game so much by association that I still can't play it without getting mad.
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Sep 27, 2018 13:36
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Ok I've had it up to my loving eyeballs with the complete shitshow that is MaaS360 MDM and need a replacement. I don't need anything fancy - the ability to lock down the iPad so users can't install apps, the ability to push apps to a group of iPads, the ability to "design" a home screen (our users are roughnecks in the field and the simpler we can make things for them, the better) and the ability to use non-DEP-purchased iPads if necessary using Apple Configurator. One nice to have would be an interface that was designed after the year 2000. What do you guys use and why should I use it too?
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Sep 27, 2018 14:57
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