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Mootallica posted:Please route this request through to the appropriate department. CC: CEO, CIO, CTO, CFO See? This is why we need to get rid of our IT. We can overseas it, save money, AND they will know they are a service position to the rest of the company. Let's see if we can turn this into a profit center, instead of an unnecessary drain on the yearly books. I feel we could really synergize our partnership with an overseas helpdesk AND monetize that paradigm shift! Please, do the needful!
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Jan 2, 2018 09:13
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Knormal posted:Tell them you did as requested and ordered the biggest computer you could find. Do you think she's proud of "doing the work of two people", and not saying to her manager "hey how about a raise since I'm apparently worth twice as much now". Grassy Knowles posted:lol remember microsoft briefcase gently caress, I do now.
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Jan 2, 2018 09:19
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Knormal posted:Tell them you did as requested and ordered the biggest computer you could find. Insufficient computer.  Please note that this computer also replaces the break area.
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Jan 2, 2018 12:00
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Samizdata posted:CC: CEO, CIO, CTO, CFO Dont make me pull out the email signature again.
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Jan 2, 2018 12:00
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sfwarlock posted:"Oh, my hard drive crashed? Ah, that's fine, I have all my files backed up on a thumbdrive. This one, right here, on my keychain." Me: It certainly seems like the file is in bad shape. Student: [begins weeping] Me: Please tell me you have a backup? Student: Ah, yes! I do! Me: Oh thank goodness! Where's the backup? Student: On the same disk! Is that a problem? I was able to recover one of the files for her, and I gave her a stern lecture about keeping multiple backups and even emailing herself the file once a week.
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Jan 2, 2018 15:11
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Dunno-Lars posted:The way I am reading this, you are now the boss of IT. How about those raises for your team members that you want to keep? I would guess you are in a position to go bat for them now. I’ve considered that aspect of it, believe me. In the short term that would be awesome, but in the long term... I saw what happened to the former director. Also, he went to bat for us constantly and was shut down almost every time because that’s the kind of place this is. I’m gunning for Assistant Director; the responsibilities are actually in my wheelhouse and I can advocate for the team way better if I’m not constantly under assault from the other directors with a vendetta against us.
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Jan 2, 2018 15:14
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Bigass Moth posted:Heyyyyyyy I’m just going to run some updates to this thread between 8 am and 5 pm tomorrow, thanks. Should be 8 or so hours of total downtime and I’ll also be leaving the office without my phone while I do it. Didn’t get to this at 8 but I’ll run it when I get time today with no warning.
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Jan 2, 2018 15:15
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Knormal posted:Tell them you did as requested and ordered the biggest computer you could find. This is a great post for phone browsing because I thought it was one of those chunky little cube towers but then had to keep scrolling and scrolling down.
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Jan 2, 2018 15:27
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A slackchat message came in to the department's "#general" chat with about a hundred people in it, asking "is anyone else having this problem?". "This problem" was a screenshot of our timesheet reporting system's login page saying (paraphrased): "Due to organisational changes and various end of year activities the timesheet reporting system is closed until January 17. Please keep track of your worked time manually until then." Well, yes, I think a lot of other people are having that problem, friend. We were also all informed before the holidays that this would be happening. I'm getting more and more convinced that writing helpful error messages is completely pointless, because users seem to go out of their way to not read them at all. TheFluff fucked around with this message at 15:32 on Jan 2, 2018 |
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Jan 2, 2018 15:27
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Jaded Burnout posted:Do you think she's proud of "doing the work of two people", and not saying to her manager "hey how about a raise since I'm apparently worth twice as much now". You absolutely know this is the case. "I'm saving this company single handedly! I'm so important! It's worth the daily stress every morning when I'm panicking over breakfast because this business and everybody else depends on me!" If they're lucky they'll connect the dots and realize their extra work puts money in their bosses pockets while they get a hearty pat on the back before they collapse of heart failure at the family picnic.
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Jan 2, 2018 15:40
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Any update from Larches?
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Jan 2, 2018 15:44
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Steakandchips posted:Any update from Larches? Collapsed from heart failure at a family picnic.
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Jan 2, 2018 15:55
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Kyrosiris posted:I know mine did, at least - got laid off in June, signed an offer letter last week for a job that starts 1/2. 50% raise from the place that laid me off. 
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Jan 2, 2018 16:17
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A critical application for the call center broke. Rather than notify me (the NOC) so I can escalate to all appropriate groups, the call center management skips the middle man and notifies all the SMEs and the application's vendor themselves. I only found out because another department saw the e-mail chain and said, why isn't the NOC on this if they're supposed to be the first point of contact? An hour later, call center management came in to complain to me that I wasn't doing my job correctly because they did my job for me without telling me there was an issue in the first place.
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Jan 2, 2018 16:29
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Came in to 238 emails (I've been out since the 22nd), literally nothing from the COO about how he is going to replace IT's missing management. He's known about this, and has been in this office, since the 26th. I checked our payment processing system and I still only have authority over the 5 support guys & sysadmins. It still says I report to my old manager.  edit: i should have expected this tbh COO posted:A search for [Former Director]'s successor is underway. In the interim, I will be the Acting Director of IT. As such, you may route matters to my attention. Thank you. So is Dice still the best site to use or what Fortis fucked around with this message at 16:44 on Jan 2, 2018 |
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Jan 2, 2018 16:29
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Steakandchips posted:Any update from Larches? Run over by the CE's truck.
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Jan 2, 2018 16:30
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Fortis posted:Came in to 238 emails (I've been out since the 22nd), literally nothing from the COO about how he is going to replace IT's missing management. He's known about this, and has been in this office, since the 26th. It was the week-ish of Christmas and New Year's. I've never had a company that got anything worthwhile done in that time. Maybe you're right, but maybe everyone was out on vacation, or at least enough of them to make handling something like that impossible.
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Jan 2, 2018 16:44
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ConfusedUs posted:It was the week-ish of Christmas and New Year's. I've never had a company that got anything worthwhile done in that time. Anywhere else and you'd be right, but the COO isn't one to let people being on vacation get in his way, plus everyone who would have made any decisions was in last week. I'm 99% sure the only reason the COO sent us the email in my edit above is because we asked HR what the gently caress was going on.
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Jan 2, 2018 16:50
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Bigass Moth posted:Just save all your new threads as AAAAAAAAnewthread.txt so they go to the top. By the way, the thread is updating really slow. I had it open all weekend and when I came back in after the holiday break it was still only at one page. What gives?!?
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Jan 2, 2018 17:29
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AAAAA! Real Muenster posted:You rang? Have you tried locking it and unlocking it again.
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Jan 2, 2018 17:35
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HardDiskD posted:Have you tried locking it and unlocking it again.
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Jan 2, 2018 17:43
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Fortis posted:edit: i should have expected this tbh Oh man how did I not see that coming. "I'm now doing the job of two people in addition to my own aka I'm not going to do it at all but technically the role is filled" is absolutely a COO move. Jaded Burnout fucked around with this message at 13:40 on Jan 21, 2018 |
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Jan 2, 2018 17:44
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Jaded Burnout posted:If I were to guess I'd say he burned out of the school job and found somewhere mediocre like the rest of us, not interesting enough to talk about, went through two girlfriends and then either settled down or relegated himself to a lonely future, hoping to eventually escape to the coasts. At least that's the trajectory I saw in his future. Help, the new ticket thread is generating weird fanfic about posters that the old thread didn't do. Please open a vendor case.
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Jan 2, 2018 17:53
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I wore my nice shoes today because I expected to be stuck in meetings all day with people who care about that and now I scuffed them. 
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Jan 2, 2018 18:02
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18 Character Limit posted:Help, the new ticket thread is generating weird fanfic about posters that the old thread didn't do. Please open a vendor case. Look into your heart, you know it to be true.
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Jan 2, 2018 18:11
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Old thread was transferred to the GOLDMINE server. Check with your manager re: GOLDMINE access.
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Jan 2, 2018 18:19
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I have a new shitposter who started TODAY that does not yet have thread access WHY WAS THIS NOT COMPLETED BEFOREHAND no of course I didn't fill out any paperwork JUST GET IT DONE
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Jan 2, 2018 18:23
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Entropic posted:This is a great post for phone browsing because I thought it was one of those chunky little cube towers but then had to keep scrolling and scrolling down. looked like a Buffalo Terastation to me
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Jan 2, 2018 18:27
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movax posted:Old thread was transferred to the GOLDMINE server. Check with your manager re: GOLDMINE access. God damnit. We actually have a Goldmine server.
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Jan 2, 2018 18:27
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AAAAA! Real Muenster posted:Once I hit the reply button to ask, it updated! There are three pages! I wonder why mine wasnt updating when I was spending all that time looking at it... I actually can't tell if you're joking or not here because this is a legitimate known issue that happens on SA 
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Jan 2, 2018 18:31
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Cat Army
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I do all my shitposting in Production.
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Jan 2, 2018 18:31
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GreenNight posted:God damnit. We actually have a Goldmine server. I got to deal with that a couple jobs ago. I was so happy when the Sales VP changed and the first thing he did was go to SalesForce.
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Jan 2, 2018 18:33
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I used to read the old thread and not have much to contribute since I didn't really get tickets all that often. Before my current job I was at a help desk so there was a lot but that was before I found the thread, now I'm in development so it was either nil or something like "this client doesn't know how to make a file". The company got big enough that we decided to get a Product department, so now I have more tickets than are necessary, and about 4~6 times as many meetings. Like I can see the value of breaking up an issue into discrete problems, but the issue won't actually be solved or even testable until all three tickets are done. Granted in the recent example of this one ticket was just the general issue anyway. Also I know this shouldn't bother me as much as it did but I had some tickets a bit ago that they titled as FTP issues, when the actual problem was we had a new client that wouldn't rename files to match our naming scheme for a custom file processor, and we receive files via ftp. So for a few months I kept getting asked about ftp issues and then even thanked for my work when we received a test file via ftp when I hadn't done anything. I'd like to note that the reason this took so long to resolve is because I had other assignments and the fact they wouldn't rename a file so that we knew what format it was in, instead of "Report [date].doc", caused my boss to mark this as low priority, that plus communication with them was sorta slow, and initially when the problem was discovered they insulted our dev team while talking to our sales guy, so that didn't help. Unrelated to all that, I've been getting a decent number of tickets where someone has been nesting quotes when they shouldn't, and some others that were CNRs where someone internally was doing something users can't do anyway. "Stop doing that" hasn't been a well received response so far.
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Jan 2, 2018 18:33
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GreenNight posted:God damnit. We actually have a Goldmine server. You are giving me the worst flashback to the late nineties... 
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Jan 2, 2018 18:40
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kensei posted:I got to deal with that a couple jobs ago. I was so happy when the Sales VP changed and the first thing he did was go to SalesForce. Goldmine isn't so bad. Just a SQL backend and it's relatively inexpensive.
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Jan 2, 2018 18:41
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GreenNight posted:Goldmine isn't so bad. Just a SQL backend and it's relatively inexpensive. Ours was out of date and out of contract so it was a mess.
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Jan 2, 2018 18:49
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Judge Schnoopy posted:You absolutely know this is the case. "I'm saving this company single handedly! I'm so important! It's worth the daily stress every morning when I'm panicking over breakfast because this business and everybody else depends on me!" My friend two days ago passed away from Leukemia, and it put things into perspective for me. Life is too short for this kind of bullshit, and my skills allow me to work from basically anywhere. Life is too short to work more than 40 hours a week for a company. I am never doing it again. My family and friends are more important than my career.
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Jan 2, 2018 18:50
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GreenNight posted:Goldmine isn't so bad. Just a SQL backend and it's relatively inexpensive. Back when I used it it was a horrible piece of poo poo that constantly blew up and the support was worthless.
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Jan 2, 2018 18:50
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kensei posted:Ours was out of date and out of contract so it was a mess. That makes sense. We have SA on Goldmine and get it updated either yearly or every other year depending on features.
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Jan 2, 2018 18:51
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Dick Trauma posted:Back when I used it it was a horrible piece of poo poo that constantly blew up and the support was worthless. So... enterprise software?
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Jan 2, 2018 18:51
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