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Weedle
May 31, 2006





tactlessbastard posted:

Eww, do your own dirty work

the last time i got a request like this the parents wanted me to confiscate the laptop from the kid while he was in class by making up some story about how i needed to do something to it. when i asked them why they didn't just ask him for it at home they told me that they feared he would react negatively. no poo poo, he's a teenager. i'm not going to lie to your kid for you because you're afraid of having a difficult conversation

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Thanks Ants
May 21, 2004

#essereFerrari


Do you owe it to the parents to hand over the browsing history of their kids? I'd try to avoid doing it. A blanket statement like "we operate a robust content filter and haven't received any alerts for this user" would be fine, but I can't see any reason to hand over a list of sites that a teenager has been viewing to their parents.

RFC2324
Jun 7, 2012

http 418



Thanks Ants posted:

Do you owe it to the parents to hand over the browsing history of their kids? I'd try to avoid doing it. A blanket statement like "we operate a robust content filter and haven't received any alerts for this user" would be fine, but I can't see any reason to hand over a list of sites that a teenager has been viewing to their parents.

Because a content filter won't catch inappropriate things like leftist thought or lgbtq friends they chat with

Weedle
May 31, 2006





Thanks Ants posted:

Do you owe it to the parents to hand over the browsing history of their kids? I'd try to avoid doing it. A blanket statement like "we operate a robust content filter and haven't received any alerts for this user" would be fine, but I can't see any reason to hand over a list of sites that a teenager has been viewing to their parents.

the laptops are owned by the families and the history is stored locally so i can't actually prevent them from looking at it if they want to. some kids just use incognito mode all the time for this reason which is fine with me. i wish they all did that but this one didn't. i refuse to make the determination of what is "inappropriate" outside of what's blocked by the filter but i don't really have a good reason to refuse access to the parent. hopefully she looks at the size of the list and gives up instantly

Sickening
Jul 15, 2007

Black summer was the best summer.

I would stick to the spaces you manage. Taking the local browser history from a machine seems to be out of scope. I am a tad confused on how these systems are managed though, because how they are managed might put you in a weird spot both legally and ethically.

Weedle
May 31, 2006





Sickening posted:

I am a tad confused on how these systems are managed though

basically not at all, they're not on our domain and the kids/families have local admin rights. here's the rundown:

we order computers on behalf of the families, charge them the cost per unit and the computer is considered their property. we place the order in like, july. ordering them earlier in the year is apparently a complete impossibility because our budget rolls over during the summer and carving a chunk out for pc purchases in the spring is the most insane idea anyone has ever heard. they usually arrive about two weeks before school starts. i spread out 10-12 at a time in the school library and get to work with my flash drives. each one takes about ten minutes so if i'm running them simultaneously i can get a lot done in a fairly short amount of time. then once they're all imaged i go through them one by one and set them up for the kid they're going to--logging into microsoft services, making sure their licenses are working and doing all the post-login config that i could automate if our endpoint manager setup wasn't totally hosed. (i have never been clear on why this is but it makes any kind of gpo/remote deployment stuff a complete non-starter. i'm sure i've already complained about this itt.) then on the first day of school the incoming sixth graders get their new laptop and it's ready to use as soon as they open the lid. my goal is to approximate as closely as possible the ease of setup of a chromebook, since we are the only school in town that doesn't use them. i'm pretty much hands-off from that point on unless the kid comes to my office with a specific problem. we use meraki for filtering but in my opinion their filter lists could really use some work. not sure why nintendolife.com is blocked under "games" but nintendo.com is fully accessible. anyway. i know it's a bad process but i have such limited tools available to me that this is my only method of managing the fleet in a way that isn't a pain in the rear end for everyone else

everything i do at work puts me in a weird spot ethically because it's a catholic institution, but then i get that vatican gold direct deposited into my checking account

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devmd01
Mar 7, 2006

Elektronik
Supersonik


You couldnít pay me enough money to work in educational IT at any level. Iíve had enough experience in that arena, and no thank you.

Internet Explorer
Jun 1, 2005


I can't imagine any reason at all that a parent should be in a position to ask a school IT person to look at their child's browser history. If that's a necessary function of the school, then a tool should be in place so that the school administrators can handle that problem and not involve IT in any way other than questions on how to use the tool or assistance if it breaks.

RFC2324
Jun 7, 2012

http 418



Internet Explorer posted:

I can't imagine any reason at all that a parent should be in a position to ask a school IT person to look at their child's browser history. If that's a necessary function of the school, then a tool should be in place so that the school administrators can handle that problem and not involve IT in any way other than questions on how to use the tool or assistance if it breaks.

its a private catholic school, thats par for the course from everything I hear

ChickenOfTomorrow
Nov 11, 2012

god damn it, you've got to be kind





devmd01 posted:

You couldnít pay me enough money to work in educational IT at any level. Iíve had enough experience in that arena, and no thank you.

if you're lucky you get a union

and all the respect and admiration that education professionals receive from society and parentHAHAHAHAHAJAHAJAJAJAHAHAHAHA

ChickenOfTomorrow
Nov 11, 2012

god damn it, you've got to be kind





if you're really lucky you get to integrate 25 new pieces of EdUcAtIoNaL sOfTwArE with your SIS every semester because each department just decides it wants to use NEW SHINY THING and IT is gonna support it and there are no checks and balances to confirm IT has the resources to support NEW SHINY THING before the contract is signed and once the contract is signed you can't say no because "we spent all this moneyyyyyyyyy"

Shugojin
Sep 6, 2007

THE TAIL THAT BURNS TWICE AS BRIGHT...




ChickenOfTomorrow posted:

if you're really lucky you get to integrate 25 new pieces of EdUcAtIoNaL sOfTwArE with your SIS every semester because each department just decides it wants to use NEW SHINY THING and IT is gonna support it and there are no checks and balances to confirm IT has the resources to support NEW SHINY THING before the contract is signed and once the contract is signed you can't say no because "we spent all this moneyyyyyyyyy"

but surely the new tech actually can do the thing it was sold as do-habahbaha i can't finish that

Carth Dookie
Jan 28, 2013



Nuke the kid's browser history from orbit and tell the parent you found nothing.

Arquinsiel
Jun 1, 2006

"There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady


Weedle posted:

everything i do at work puts me in a weird spot ethically because it's a catholic institution, but then i get that vatican gold direct deposited into my checking account
Tell 'em it's covered under the seal of confession so.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy


Carth Dookie posted:

Nuke the kid's browser history from orbit and tell the parent you found nothing.



I've done this lol

ChickenOfTomorrow
Nov 11, 2012

god damn it, you've got to be kind





the worst is when you find elementary school kids searching for stuff like "how to kill myself"

El Jebus
Jun 18, 2008

This avatar is paid for by "Avatars for improving Lowtax's spine by any means that doesn't result in him becoming brain dead by putting his brain into a cyborg body and/or putting him in a exosuit due to fears of the suit being hacked and crushing him during a cyberpunk future timeline" Foundation

ChickenOfTomorrow posted:

the worst is when you find elementary school kids searching for stuff like "how to kill myself"

Chrissy Teigen is getting around, huh?

Carth Dookie
Jan 28, 2013



Renegret posted:

I've done this lol

Good.

ChickenOfTomorrow posted:

the worst is when you find elementary school kids searching for stuff like "how to kill myself"

Bad.

Kurieg
Jul 19, 2012

RIP Lutri: 5/19/20 - 4/2/20





I outed a kid who was downloading scads of porn because 1) he was using lab computers to do it. 2) he was storing said barnyard porn in his student folder. 3) He was using some virus ridden torrent software to do it and we had to flatten and reinstall every computer he touched.

The Fool
Oct 16, 2003



When I did network monitoring I only escalated two incidents.

One was a guy that didnít stop running torrents after a warning, the other was a guy that kept using a public vpn when on the corporate network.

devmd01
Mar 7, 2006

Elektronik
Supersonik


our Okta instance is hard down. Oh boy, this is gonna get ugly.

Biowarfare
Nov 8, 2010

I JUST WISH THIS WAS A PONY SO I COULD JERK IT WHILE I PLAY WOW

everyones is

also lol

Biowarfare fucked around with this message at 18:25 on May 13, 2021

Hughmoris
Apr 21, 2007
Let's go to the abyss!

devmd01 posted:

our Okta instance is hard down. Oh boy, this is gonna get ugly.

I just received 4 emails related to outages of various IT systems. I'm not too familiar with Okta but I'm guessing we're wrapped up in it.

Thanks Ants
May 21, 2004

#essereFerrari


Data Graham
Dec 28, 2009





I want one of those outage monitor pages to have an "Outage Monitoring System" item and it's the only thing red, everything else green

Mr. Clark2
Sep 17, 2003

Rocco sez: Oh man, what a bummer. Woof.


Weedle posted:

basically not at all, they're not on our domain and the kids/families have local admin rights. here's the rundown:

we order computers on behalf of the families, charge them the cost per unit and the computer is considered their property. we place the order in like, july. ordering them earlier in the year is apparently a complete impossibility because our budget rolls over during the summer and carving a chunk out for pc purchases in the spring is the most insane idea anyone has ever heard. they usually arrive about two weeks before school starts. i spread out 10-12 at a time in the school library and get to work with my flash drives. each one takes about ten minutes so if i'm running them simultaneously i can get a lot done in a fairly short amount of time. then once they're all imaged i go through them one by one and set them up for the kid they're going to--logging into microsoft services, making sure their licenses are working and doing all the post-login config that i could automate if our endpoint manager setup wasn't totally hosed. (i have never been clear on why this is but it makes any kind of gpo/remote deployment stuff a complete non-starter. i'm sure i've already complained about this itt.) then on the first day of school the incoming sixth graders get their new laptop and it's ready to use as soon as they open the lid. my goal is to approximate as closely as possible the ease of setup of a chromebook, since we are the only school in town that doesn't use them. i'm pretty much hands-off from that point on unless the kid comes to my office with a specific problem. we use meraki for filtering but in my opinion their filter lists could really use some work. not sure why nintendolife.com is blocked under "games" but nintendo.com is fully accessible. anyway. i know it's a bad process but i have such limited tools available to me that this is my only method of managing the fleet in a way that isn't a pain in the rear end for everyone else

everything i do at work puts me in a weird spot ethically because it's a catholic institution, but then i get that vatican gold direct deposited into my checking account


lol this is insane

Weedle
May 31, 2006





Mr. Clark2 posted:

lol this is insane

it's the result of years of "quick fixes" to work around "temporary" problems that never get fixed properly because the "quick fixes" are "working" so this is just how we do things now. kill me

nexxai
Jul 17, 2002

quack quack bjork

Fun Shoe

https://twitter.com/NapVeg/status/1392936713622675457

lament.cfg
Dec 28, 2006


when i die, bury me inside the lambic store






forums.somethingawful.com

Data Graham
Dec 28, 2009





240.159.146.169 I guess

spankmeister
Jun 15, 2008








.

klosterdev
Oct 10, 2006

Na na na na na na na na Batman!

DNS but it translates domains to emoji

DelphiAegis
Jun 21, 2010


Data Graham posted:

240.159.146.169 I guess

Nice.

AlexDeGruven
Jun 29, 2007

Watch me pull my dongle out of this tiny box




klosterdev posted:

DNS but it translates domains to emoji

Closer to clownpenis.fart every day

Thanks Ants
May 21, 2004

#essereFerrari


🤡🍆.💨

Collateral Damage
Jun 13, 2009



☃.com exists but unfortunately it's squatted on.

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sfwarlock
Aug 11, 2007


So wait. It's not on your domain, the parents paid for it, and it's their property? Why are you doing support on it, I wouldn't touch that with a ten foot pole.

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