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CollegeCop posted:This. All the time.  I can’t get email! No one can. Entire company Office 365 is down. Global outage. But I need email! It’s down for literally everyone. We’re texting about it because teams died too. I need a ticket for my downtime! I need email! :They’re aware. They can’t get email either. 
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Jan 20, 2021 17:32
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Internet Explorer posted:Regional IT Director doesn't sound that low level to me. If you don't push back on users you will create a really poo poo culture that you'll never be able to get out from under. Almost every job I've gone into involved properly setting expectations because the previous person(s) sucked at it and they made their lives living hell. I think that they were saying the user calling in and demanding to be coddled over the phone is the low-level person, not kensei.
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Jan 20, 2021 17:57
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Kyrosiris posted:I think that they were saying the user calling in and demanding to be coddled over the phone is the low-level person, not kensei. That makes more sense! Thank you. 
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Jan 20, 2021 18:00
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She never called me again or replied to my emails, so I moved on. I fully expect her to complain to her manager and that to get brought up to me at some point, at which time I will produce the thread and laugh. We have a large amount of coddled employees, since we deal with sales and service it's tolerated from end users to a degree at their level. I do not put up with it, but if the agency presidents want to, I do not care.
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Jan 20, 2021 19:00
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Internet Explorer posted:Regional IT Director doesn't sound that low level to me. If you don't push back on users you will create a really poo poo culture that you'll never be able to get out from under. Almost every job I've gone into involved properly setting expectations because the previous person(s) sucked at it and they made their lives living hell. Other way around. I was talking about the low level helpdesk person deliberately ignoring the instructions from the regional director.
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Jan 20, 2021 19:20
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Yeah! My bad. I read it as Kensei saying they were dealing with the user transition and this person was separate from that. Part of my confusion was that from my perspective these weren't "day 1 users."
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Jan 20, 2021 19:24
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PirateDentist posted:
I had a similar exchange with a few people when Google's auth system went down world wide for a couple hours 2 months or so ago. They honestly believed I could somehow fix it for just them.
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Jan 20, 2021 19:24
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So apparently my work has a company LinkedIn account. And apparently someone got access and posted a bunch of badmouthing as the company, ABOUT the company and how they worked there for 16 years and nobody stuck up for them and how the place sucks, blah blah blah. Aaaaaand of course we got a ticket about how the account has "been hacked". Felt pretty good to respond basically, "sucks for you." I'm thinking it's probably someone that was given the password at some point and had that poo poo cached in their browser and probably didn't even realize they were logged in as the company when drunk posting.
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Jan 21, 2021 01:35
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https://www.linkedin.com/help/linkedin/answer/78837
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Jan 21, 2021 13:46
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GnarlyCharlie4u posted:So apparently my work has a company LinkedIn account. SELECT * FROM tEmployees WHERE DATEDIFF(YY,hiredate,getdate()) = 16 
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Jan 21, 2021 17:43
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Nope nope nope. No fuckin way, thanks. Agrikk posted:SELECT * FROM tEmployees WHERE DATEDIFF(YY,hiredate,getdate()) = 16 lol if we even have that employee record it's in AS400 and I don't think it was a new enough version to use SQL queries.
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Jan 21, 2021 18:36
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GnarlyCharlie4u posted:Nope nope nope. No fuckin way, thanks. 
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Jan 21, 2021 19:12
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Fuckin AS400 having larger number of characters in the sign in screen when.
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Jan 21, 2021 19:16
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It's worth checking if the company LinkedIn existed before their breach and if the password was used for anything else.
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Jan 21, 2021 19:22
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Arquinsiel posted:It's worth checking if the company LinkedIn existed before their breach and if the password was used for anything else. Narrator voice: It was
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Jan 21, 2021 22:17
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customer complains about internet being really slow i ask for speed tests he's getting the speeds he's supposed to i think he's just angling for a credit but i guess i gotta see about upselling him??? eff
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Jan 22, 2021 22:28
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Shugojin posted:customer complains about internet being really slow What about ping and jitter results? Dropped packets? All those things can cause "slowness" even if the throughput is fine. They're also harder to fix than just "oh hey your router settings were hosed"
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Jan 22, 2021 22:34
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orange juche posted:What about ping and jitter results? Dropped packets? All those things can cause "slowness" even if the throughput is fine. They're also harder to fix than just "oh hey your router settings were hosed" No idea what he's seeing because he didn't give them, but any tests I run direct to his poo poo have fine ping/jitter measures it's probably not that. So I'm down the hole of finding out what exactly he thinks is slow. Currently giving excellent odds that I'm gonna find out he's playing a game on something that's got major server issues or something idk
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Jan 22, 2021 22:46
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If a sub's complaining about slow speeds half the time it's their 15 year old computer can't handle 30 IE toolbars.
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Jan 22, 2021 22:55
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My favorite cause for slowness was the day the speedtest server died and started spitting out garbage data. It took a several hour bridge call, a dozen engineers, and the eyes of the highest level of management until someone thought to just try a different server.
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Jan 22, 2021 23:00
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Renegret posted:If a sub's complaining about slow speeds half the time it's their 15 year old computer can't handle 30 IE toolbars. Are there even 30 IE toolbars to install now? I thought toolbar mania died off a couple years back. Now it's the people who install 500 extensions that hoover up all their data and send it off. Shugojin posted:No idea what he's seeing because he didn't give them, but any tests I run direct to his poo poo have fine ping/jitter measures it's probably not that. So I'm down the hole of finding out what exactly he thinks is slow. yeah generally "internet is slow" is someone playing an online game or something that's extremely lag sensitive. Probably distant end server issues if there's nothing between you (ISP) and dude's modem causing issues. Could also be lovely rear end potato computer filled with dust rabbits too though, like a 20 year old dell that looks like it's been through a war or some poo poo. orange juche fucked around with this message at 00:02 on Jan 23, 2021 |
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Jan 22, 2021 23:21
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Yeah I'm not about to try and revive a 20+ year old piece of hardware just to comb through data that wasn't important enough to be migrated back then is what I was getting at.Arquinsiel posted:It's worth checking if the company LinkedIn existed before their breach and if the password was used for anything else. ITS doesn't have any dominion over the communication platforms or even our website and thank god. I basically said "Well that wasn't smart of you to share your login info, which is why we have rules specifically against that sort of thing. I sure hope you didn't use that password anywhere else either." I wouldn't want to step on any toes or anything. Particularly since we've been given a tongue lashing for trying to assist those responsible for said platforms in the past.
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Jan 23, 2021 00:01
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orange juche posted:Are there even 30 IE toolbars to install now? I thought toolbar mania died off a couple years back. Beats me. Last time I did computer repair, we were still on windows 7. I'm super cynical so I just assume everyone who calls into customer service for slow speeds is an idiot with an old rear end computer running windows XP (coin flip if it's on SP 3 or not) with no idea what the internet even is and how it differs from what's saved on your computer.
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Jan 23, 2021 00:47
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I had a client and it took over a year of pestering an ISP to have a tech come take a look and low and behold the connection into the building was lose. Intermittent outages for a year but the ISP phone folks would always ping and say "well it is good."
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Jan 23, 2021 02:11
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Renegret posted:If a sub's complaining about slow speeds half the time it's their 15 year old computer can't handle 30 IE toolbars. What if a dom is complaining about slow speeds?
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Jan 23, 2021 03:30
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I mean I understand why this guy thinks it's our fault because he got affected by some poo poo work someone did that tanked his neighborhood so definitely lost his trust there He is just also an abusive prick in emails so I hate him
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Jan 23, 2021 04:39
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RFC2324 posted:What if a dom is complaining about slow speeds? Use your safe word.
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Jan 23, 2021 05:06
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Renegret posted:If a sub's complaining about slow speeds half the time it's their 15 year old computer can't handle 30 IE toolbars.  I honestly feel bad for the frontline support at Virgin Media right now, because the idea of "port" seemed to not be something they are trained on. Knowing what my phone days were like, there was clearly a conversation had with tier 2 while I was on hold. GnarlyCharlie4u posted:Is it really a breach if you share the login info though?
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Jan 23, 2021 05:11
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Arquinsiel posted:Yes, it's still a breach. Clearly not one you need to care about, and you've done your due dilligance and made them aware of the potential problems they've caused. Hopefully on record. Oh that poo poo skipped us entirely and got reported to the top of the chain. I was CC'd and just replied all.
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Jan 23, 2021 05:48
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Professional evaluation: rear end == covered.
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Jan 23, 2021 09:37
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Arquinsiel posted:I honestly feel bad for the frontline support at Virgin Media right now, because the idea of "port" seemed to not be something they are trained on. Knowing what my phone days were like, there was clearly a conversation had with tier 2 while I was on hold. I should emphasize the me being cynical part because the vast majority of calls for slow speeds really are legit. And they almost always have a legitimate explanation that should be identifiable in like 30 seconds. 9/10 times it's the customer's equipment or a field issue, .9/10 times there's known contention and the call center rep didn't search for open tickets, and .1/10 it comes across my desk and I get real grumpy because the rep didn't do their job correctly and it's obviously a field problem. Then on the super rare occasion that's so minute that it rounds down to 0, it really is my problem. This is so rare it becomes office gossip for a few days. I've been doing this since July and the number of times I've had a legitimate slow speed issue that I wasn't already aware of due to a larger problem caught by regular monitoring is 0. My problem comes from my Best Buy days where customers are dumb as hell and would yell at me because I said that their laptop was wireless so why do they have to plug the power cable into the wall?
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Jan 23, 2021 10:20
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Big Sonicwall VPN bug, the only mitigation seems to be to prevent access to the service by an IP whitelist (yeah I'll just get a list of all those static IPs that home workers are connecting from  )https://www.sonicwall.com/support/p...10122173415410/ Rumours are that the emphasis on client version rather than appliance software build point to the clients leaking credentials back to a 3rd party, but that's unconfirmed. Every day I'm happier that we are aggressively reducing the number of Sonicwalls we have to deal with.
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Jan 23, 2021 11:27
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Thanks Ants posted:Big Sonicwall VPN bug, the only mitigation seems to be to prevent access to the service by an IP whitelist (yeah I'll just get a list of all those static IPs that home workers are connecting from Yeah, that's what it looks like to me since their higher end products don't use NetExtender and are excluded from the notice. quote:The SMA 1000 series is not susceptible to this vulnerability and utilizes clients different from NetExtender.
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Jan 23, 2021 21:15
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So, just to make sure I'm understanding correctly, if you use the NetExtender 10.X client, no matter what device you connect to (NSA, TZ etc), you're potentially exposed to whatever the vulnerability is?
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Jan 24, 2021 00:00
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Nobody is quite sure because Sonicwall have had 18 hours pass since their announcement and said nothing more
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Jan 24, 2021 00:20
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Ok, yeah, the way I read it initially it was NetExtender connecting to SMA 100 devices, but once I got down the page it seems like it might affect NetExtender 10.X in general. I'm wary at the moment it really reads like it might affect SMA 100 devices and NetExtender together.
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Jan 24, 2021 00:33
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Renegret posted:I should emphasize the me being cynical part because the vast majority of calls for slow speeds really are legit. And they almost always have a legitimate explanation that should be identifiable in like 30 seconds. 9/10 times it's the customer's equipment or a field issue, .9/10 times there's known contention and the call center rep didn't search for open tickets, and .1/10 it comes across my desk and I get real grumpy because the rep didn't do their job correctly and it's obviously a field problem. Then on the super rare occasion that's so minute that it rounds down to 0, it really is my problem. This is so rare it becomes office gossip for a few days. I've been doing this since July and the number of times I've had a legitimate slow speed issue that I wasn't already aware of due to a larger problem caught by regular monitoring is 0.
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Jan 24, 2021 00:35
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What are people using to analyse DMARC reporting data? We are currently with DMARC Analyser who were really good and cost us $120 per year, and now Mimecast have bought them and our renewal is going to be $510 which is excessive for processing some XML files and putting them on a dashboard.
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Jan 24, 2021 19:33
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Thanks Ants posted:What are people using to analyse DMARC reporting data? We are currently with DMARC Analyser who were really good and cost us $120 per year, and now Mimecast have bought them and our renewal is going to be $510 which is excessive for processing some XML files and putting them on a dashboard. If you have 365, you get free service from Valimail https://www.microsoft.com/security/blog/2019/06/03/secure-cloud-free-dmarc-monitoring-office-365/
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Jan 24, 2021 19:43
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Last I heard "nobody in Ireland uses DMARC so we're not going to either" which is... 
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Jan 24, 2021 19:44
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