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It's been a while since I've had a user who I dread seeing tickets from, but we've got a good one now. It's like tech-supporting my granny. Today a colleague was troubleshooting why her built-in webcam was't working. After about an hour on a remotes session, he figured it out. The laptop lid was closed. She's a department head for a science based company and can't be older than 40.
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Jan 9, 2018 18:06
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What's a good servicedesk platform? We're a holdings company and some of our companies are looking to set up servicedesks for completely different reasons. Let's say one sells eggs and one does engineering. I'd like these to all be on the same platform for ease of management, but for each company or group to have separate boards so the egg sales team doesn't see the engineers' tickets. SAML SSO would be a big plus, as would a good asset management system
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Jan 12, 2018 15:50
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I supported some small schools at a previous job and there were some really specific things on the blacklist like 2guys1horse.com. I wish I'd seen the ticket that resulted in that rule. It's also shocking how class divided the UK is. I supported two private fee paying schools and one secure facility for problem kids and you could easily tell which was which by the kids' names.
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Jan 22, 2018 15:17
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No one could access their files for an hour because the datacentre suspended us for not paying a £20 late payment fee. You do fine work, finance department.
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Jan 23, 2018 13:28
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larchesdanrew posted:It’s all coming to a head. Literally everyone in administration is jumping ship after the announcement that we are axing the art program so director won’t have to hire a new art teacher after the current one retires this year. Good luck!
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Jan 23, 2018 19:41
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Bigass Moth posted:Happy story: Four years ago I went from unemployed for almost a year, to a lovely factory job just to have something, to an office job, to getting IT certs, to making almost triple what I made before any certs. Sometimes things do work out, but I wasted all of my 20s and part of my 30s in awful jobs when I should have just gone right to IT in the first place.  lovely jobs all through my 20s until I got a job as an office gopher and had time to cert up and then job hop. Minimum wage at 30, well above national median household income at 32.
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Jan 25, 2018 13:16
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A delivery came in  Hope the PCs inside boot up. 
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Feb 14, 2018 17:49
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Hang in there, baby
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Mar 2, 2018 17:24
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Our ~cloud computing~ provider say single fibre break brought down three datacentres in three different cities including one we use. Nice redundancy guys  It happened minutes after I made a change to the VPN so thanks for my soiled pants.
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Mar 29, 2018 13:50
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They now claim two breaks at separate locations ~200 miles apart.  or one break has existed for a while and they didn't get round to fixing it.
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Mar 29, 2018 15:37
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Finally back up. I had fun reading the angry twitter feed full of variations on "you've lost a customer" and thisisfine.gif
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Mar 29, 2018 16:50
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ticket posted:Come on England !! loving blocked. 
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Jul 9, 2018 12:30
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Edinburgh public transport is great. £1.70 will get you anywhere. I got rid of my car 6 months after moving in because I used it so little I ran down the battery.
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Jul 10, 2018 15:30
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Thanks Ants posted:That's not quite true - you'd have paid an entire £8.80 for any prescription meds you needed after the treatment. Maybe in the crap part of the UK
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Sep 18, 2018 10:25
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Spear phishing attempt; names changed This is the third email from the scammer and still no alarm bells trigger for Billy. Fortunately he had to ask how to raise a PO and the person he asked was like uh... quote:From: John Smith <lwef234j@inbox.lv> Why bother impersonating domains when users are so much dumber than mail filters?
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Sep 19, 2018 16:33
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Three computers in the last couple days had fatal errors during windows updates and had to have windows refreshed. Two more have been reported this morning. It's all a coincidence and not the start of anything. 
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Oct 12, 2018 10:39
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Found the culprit: https://community.sophos.com/produc...-error-c0000022 Fortunately we don't have many users with windows 8.1 machines, but the CFO and a director are two of them!
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Oct 12, 2018 11:01
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stevewm posted:I on occasion have to crimp a LOT of RJ45s... (IP camera installs) These make things oh so easy: https://amazon.com/Platinum-Tools-100010C-Connectors-Clamshell/dp/B000FI9VU2/ref=sr_1_5?ie=UTF8&qid=1540470632&sr=8-5&keywords=ez+rj45 I have easily went through about 6 100pk cans of these since I found them. Thanks, that looks way easier.
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Oct 25, 2018 15:56
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Proteus Jones posted:No poo poo. I wish these had been around $JOB-4 when the director decided we can "totally save money if we make our own" Haha Jesus. The lengths some people will go to pinch pennies. Even paying someone minimum wage to do nothing else would cost more, and be worse quality to boot. Fortunately I only have to do a bunch maybe once a year, but it means each time I do I'm completely out of practice with the fiddly bastards.
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Oct 25, 2018 16:14
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unknown posted:In case people haven't seen this one for their ticket desks... Thanks, we just got one of those.
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Nov 8, 2018 18:28
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GnarlyCharlie4u posted:
Do you get paid in leu for that or are they stealing 12 days of wages from you?
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Dec 11, 2018 10:27
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Is there a good way to test custom phishing rules? Mimecast lets you to tiered rules, eg one red flag will add a warning to the subject, 2 will put it on hold. Flags can be things like a sender name matching that of an internal user or using a similarly spelled domain. I'd like to test this on a small group rather than just deploy it and find I've blocked all personal email or something.
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Jan 9, 2019 11:39
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Eschatos posted:I've been experimenting with the same policies. Set it up with whatever filtering rules you want, but just set it to send an alert email to you on detection instead of blocking email. Then you can gauge the percentage of false positives and adjust the rules over time without your users noticing anything. Oh yeah, that makes sense! Thanks 
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Jan 9, 2019 16:28
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A colleague visited one of our production sites down south. £millions worth of kit all runs off a single workstation that can't be turned off or fail for any reason. It sits on a wobbly, wheeled trolley it sometimes shares with cleaning supplies and interfaces with said kit like so: Cool
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Jan 28, 2019 12:12
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I once got confused by a TV show where someone was asked to press the "pound" key on phone. Why does an American phone have a £ symbol?
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Feb 4, 2019 16:49
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I set up a helpdesk for one of our companies a while back and they've been complaining recently that customers aren't getting notifications. Turns out the agents are in the habit of creating new tickets already in the solved state, which doesn't set off the alert. I asked why they weren't being set as open and was told "we don't want them open, it would get out of control".
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Feb 4, 2019 17:08
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ticket posted:I don’t think I know [email password]. If I guess it correctly could you tell me? lol
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May 16, 2019 10:30
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Zero VGS posted:Ticket came in from the company lawyer: does anyone know of a file recovery program with a Server / Client setup so that I can silently push to a remote laptop, and run the file recovery client from here? I assume this is important business related stuff they’re pirating, and the lawyer isn’t wasting your time hounding someone for downloading Game of Thrones
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May 20, 2019 08:33
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A user created an account with a website when prompted to by a spam email. I asked if he used his company credentials when setting it up.quote:The password I used is one I use for other things like my Hotmail account and linkedIn, and bank, but it’s not the same password as the one that gets me into [company] portal, etc OK cool
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May 21, 2019 13:59
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My job "gave" me a laptop and a desk and a chair it's a corrupt gravy train
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Jun 20, 2019 16:20
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A new starter ticket came in for someone born in 2000 me right now: 
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Oct 11, 2019 13:01
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larchesdanrew posted:Tickets haven't come in yet because I'm in training. I'm happy for you. I've enjoyed reading and getting vicariously angry at your stories for years.
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Jul 15, 2020 14:16
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A few weeks back I found I couldn't log in to one of our vmware hosts with the password on file. Nobody said they'd changed the password. The host is managed in vsphere, but the local password was still needed for monitoring alerts. Today all the alerts spontaneously started working again and I could log back in to the host using the creds still cached in my browser. Nobody said they'd changed the password back to the original one.
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Feb 23, 2021 14:35
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MF_James posted:Someone lied. The more I think about it the more I have to come to the conclusion it was my boss who changed it, couldn't find what he changed it to until now, and reset it back while denying it all. Anyone else would have come clean right away but he can simply not admit to being wrong about the most trivial things. Anyway, now I'm off to make backup admin accounts for all our hosts in case this 'vmware problem' ever happens again.
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Feb 23, 2021 14:54
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Today we deployed a phish report button to Outlook. As I expected, it caused a lot of tickets as everyone started using it for all the junk mail they get. At least it gave me a glimpse at how hard sales people have to work now if they go in cold - one of the reported emails had this embedded
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Jun 25, 2021 11:17
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Just want to add my congrats larches!
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Aug 19, 2021 14:30
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Aside from legal concerns, the clean slate is my favourite thing about starting a new job. Can't imagine wanting to import old headaches from a previous job
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Sep 1, 2021 13:38
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IT manager for subsidiary company posted:On [user]'s machine, the printer is not being listed. I have updated windows 10, ran SFC scan and DISM and troubleshoot the printer but could not fix the issue. Can you please check? Apparently "add the printer" didn't occur to them as a troubleshooting step 
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Mar 9, 2022 14:10
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