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18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

hihifellow posted:

I've made a bridge for everyone to join to discuss and collaborate on the ongoing issues around the thread migration. I won't be joining as I have other duties to attend to committing boardroom seppuku

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18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Jaded Burnout posted:

If I were to guess I'd say he burned out of the school job and found somewhere mediocre like the rest of us, not interesting enough to talk about, went through two girlfriends and then either settled down or relegated himself to a lonely future, hoping to eventually escape to the coasts. At least that's the trajectory I saw in his future.

Help, the new ticket thread is generating weird fanfic about posters that the old thread didn't do. Please open a vendor case.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

CaptainGimpy posted:

WHY WAS I NOT NOTIFIED OF THE CHANGE OF LOCATION FOR THE "a TICKET CAME IN" THREAD?!?!?!

I HAVE BEEN UNABLE TO PROPERLY AVOID MY DAY TO DAY WORK FOR TWO DAYS BECAUSE I WAS NOT NOTIFIED OF THIS. AND BEFORE YOU SAY I SHOULD HAVE BEEN READING MY THREADS, IT IS NOT MY RESPONSIBILITY TO PAY ATTENTION TO ANY OF THE 6 PAGES THAT HAVE ALREADY BEEN MADE REGARDING THIS.

i'M cc'ING MY MANAGER AND YOUR MANAGER AND THE ceo JUST TO BE SURE THIS DOESN'T HAPPEN AGAIN.

Urgency: affecting nonproduction!

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Collateral Damage posted:

ServiceNow suffers from the same problem so many other highly customizable software suites do: It absolutely needs to be set up by someone who knows what they're doing, and in a larger organization you probably want someone managing it full time.

100% true. We've been using it less than a year, but we have a highly responsive dev teams for it who are correcting features for the workflows that exist. But they rolled it out with some awesome bugs from not knowing it.

For the love of all things, do not ever reuse state codes between ticket types in ServiceNow. List filtering will break in spectacular ways that will make teams that have to do multiple ticket types hate you (It's me, I hate you.) Filtering out "Closed" Changes could also suppress "Pending" Incidents if both codes have the same integer value. Depending on the view. But sometimes you need to see ALL of your concurrent workload.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Sheep posted:

Good grief.

I had a sense that that particular problem is implementation dependent. I have no idea what ServiceNow straight out of the box looks like. But our initial rollout had this issue. It probably can be set up to make the multiple-type views be useful but it is a bigger effort (reserve ranges of nonconflicting values, or make sure "Closed" is the same number for all ticket types.) This is just one possible issue, by the way.

A lot of people will say it's just a product that has to be used with views of one type of ticket only (just Changes, just Incidents, etc.) These people have lost sight of the width of responsibility an operations group can have.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

wolrah posted:

I'll be that guy and point out that these have nothing to do with ethernet. They're properly called DB9<>8P8C adapters and though technically incorrect DB9<>RJ45 is also acceptable since everyone calls 8P8C RJ45 and we all know what it means. It's still RS-232 signaling the whole way through. Ethernet just also happens to commonly use 8P8C connectors.

This is a RS232<>Ethernet adapter: https://www.startech.com/Networking...pter~NETRS2321P

If you need one and get the other you're going to have a bad time.

I can be the guy that points out Sun Microsystems used to include these with their UltraSPARC II/III era gear. The silver-cased ones they sent were specifically for serial console connections.

I had suspected other vendors also used them, but all the ones I saw were for Sun.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Bob Morales posted:

We pay all of our bills late because out accounting department is full of slow senior citizens

Every other time we call a vendor for help "uhh you owe us $1200 we can't talk to you until..."

A company I worked for N jobs ago had this issue: couldn't get contract support on hardware and storage due to seriously unpaid invoices. Rumor was that they unofficially paid an engineer for the storage vendor to keep a key production storage array running (without which, the company's primary contract would fold.) It was the best sign to vacate that job. That and buying parts off eBay.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Proteus Jones posted:

Isn't there some goon in ones of these IT threads that buys all his mission critical server hardware off of eBay?

That's some serious

I suspect more than one.

Some jobs are there to teach you to recognize what a bad job is.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

guppy posted:

They aren't the same thing. Directors work for superintendents, not necessarily directly.

Indirectors.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Renaissance Robot posted:

Skywriting it is then

Hire a dirigible. Or droneswarm each carrying one letter of a sign.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Zil posted:

Or just hire a dildo drone.

Yes they are real and no don't search for that at work.

I'm available for red team testing against faraday-caged buildings with SSID-broadcasting dildrones.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Entropic posted:

You've never seen this kind of setup?



nsfw that clean wiring porn.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

GreenNight posted:

You're supposed to use production equipment as shelves in your racks!

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Thanks Ants posted:

and nobody cares anyway.

Until the moment Something Has Gone Wrong. Then papertrail becomes suddenly exceptionally important.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost


I hope it can push 1000Mb/s.

So it can be Gigabit LAN, Slim.

GLANS.jpg

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

oh rly posted:

If you need to see all of your concurrent work, I recommend you create separate reports for each task type and throw the reports on a homepage. At my org, the teams handle Incidents and Requests so would use the "Incident" table and "Catalog Task" table for each report. Your org may differ if they decided not to use the OOTB ticket model for Requests.

You were 100% right on this two months ago, and thanks for pointing me in that direction. ServiceNow reporting and dashboards are amazing. Constructing complex queries is a helluva thing with dot walking.


larchesdanrew posted:

So, now I'm apparently responsible for a plan that none of the three previous TCs did any work on and that was not mentioned to me until it was the day before they're submitting it.

Seriously, gently caress this place right to death. I can't wait to get out of here.

0 day massively important deadlines are there to highlight you should stop working for that org.

It's the kind of thing your boss's supervisor should probably know your boss isn't handling.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Data Graham posted:

Booted tangs, what is this nerf poo poo

What if my fetish is resetting switches?

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Thanks Ants posted:

Yeah getting rid of it ASAP is vital. It depreciates so quickly because the market for second-user enterprise gear is basically really tight companies and people doing home labs, or crazy people who want a NAS and think they need half a rack of PowerVault stuff. If you sit on it even for a year then you're basically getting its weight in scrap.

Don't forget companies that run EOL gear for a decade or more.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

sfwarlock posted:

Then again, I don't do personal poo poo on work machines anyways.

This is a solid and good rule. And one that has not steered me wrong.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Bob Morales posted:



Absolutely nothing happened. They sat down with him, someone came out and boxed up his desk, and the he left.

There's still a valuable takeaway here about your current leadership's ability to manage risk.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Samizdata posted:

Could one of you at least point me in the direction of a good Powershell starter? This is nothing official, just a task I like to do every so often. I already know the commands, and have just been abusing the persistent scroll back buffer. I just need to know what basic structural stuff a Powershell script needs.

There's also a PowerShell megathread.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

nullfunction posted:

A bank I worked for had to put their secondary datacenter in another state because Texas is all one power grid.

Texas makes a decent DR location for this same reason too.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Update your process to this

Kurieg posted:

I use YYYYMMDD in my comments. it's absolutely necessary that I get across exactly when I did a thing without any confusion.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

ilkhan posted:

Congrats dude. You are certainly past due for some good luck.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

TITTIEKISSER69 posted:

Sometimes the mentor you were looking for was inside you all along.

While I've had a couple bosses who have been really cool and skilled, the expectation of the field seems to be that you can go off and train yourself for technical need of the moment.

MF_James posted:

I have the opposite experience at mine, our technical architect is some scary robot that remembers literally everything and gladly passes any and all knowledge down, I've learned so much from him.

You want to be in the position of being this robot to your coworkers if you can. I would not call it mentoring unless you're regularly doing one-on-one meetings.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Thanks Ants posted:

Time the delivery so it arrives on the morning after your last day

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

iospace posted:

I found something you guys might need:


Gotcha covered.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost


I was hoping someone had a picture of this.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Dravs posted:

When I was young I had an Atari ST with an attached tape drive. My favourite game was some 4-bit Bruce Lee thing. This must have been in 1986 or something.



Edit: the tape drive took around 20 minutes to load a game. While it was loading you had to stare at some psychedelic flashing lights. Almost certainly would have triggered seizures in some people with hindsight.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Kyrosiris posted:

At $OLDJOB-2 we had both this as well as "close ticket immediately as soon as you think an issue's fixed, make the customer open a new ticket if it's not". My habit of "hey, we show it's fixed from our end, but if you could confirm it's fixed for you, that'd be great!" and leaving tickets in a pending auto-close state (if the customer didn't reply within 72 hours, then it closed itself) was seriously super frowned upon once a new management team rolled in. It was so stupid, and we had so many customers bitch about it, but GOTTA HAVE THEM TICKET CLOSE METRICS .

This was the disconnect between marking the issue fixed at the time you fixed it (which has to be implemented separately) and using the ticket closure time as the measure of it being fixed.

My $JOB had this problem in an earlier ticket system but not the current one.

Of course now we have whole new fields of ticket metric gamesmanship, and our current intense pressure is to say that problems had no impact at all.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

AlternateAccount posted:

I think that's a major milestone in admin maturity. Once GANDALF becomes ATLVDC03 life is better for everyone.

This is 100% true.

It is also true that I miss my naming scheme of using US missiles for Solaris and Soviet missiles for Linux.

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Dick Nipples posted:

OC-420 - aka “Dank Line”.

Gotta get that dank line installed.

Dank Fiber

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Che Delilas posted:

Congratulations you are now also the janitor.

Serious Hardware / Software Crap › [SPAM] FW: RE: A Puke Came In - You are now also the janitor

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Arquinsiel posted:

"No task found, closing ticket".

"case text corrupted. Unresolvable. Closing."

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Neddy Seagoon posted:

So should we get the mods to close Entropic's account now, or wait for confirmation of their gruesome death in a news piece about another technician not heeding the warnings of entering The Hole?

Unfair, at least one made it out for the 1-3 ratio for The Hole.

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18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!


Nap Ghost

Neddy Seagoon posted:

You stupid fool, that's the one who made the blood-pact to offer other souls to The Hole in exchange for the dark magicks it provides .

The Company rewards high performing assets like that.

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