Nerdrock posted:

Only the newbies. I do have a better parking spot though. And, I work all summer (no, teachers don't work on teacher things during the summer. If they do professional development, they get paid generously for it).

KillianLett posted:

Does anyone else have "Due dates" on tickets? This is a new thing for me, and I find them generally pointless.

Personal opinion is that as long as there is regular activity from our end, I'm happy.
Sure a ticket may have a hard date of needing completion, but that can just be listed in the ticket (Server must be installed on the 5th, etc).

Thoughts?

AlternateAccount posted:

We're moving a lot more to this kind of thing, because our new VP is a very "data driven" fellow. I don't have any issue with sending out surveys here and there and asking for generalized feedback. But he's all into TARGET COMPLETE DATES and TICKET TIMERS and tracking hours and a bunch of other poo poo that doesn't really do anything to improve service delivery.

Kyrosiris posted:

At $OLDJOB-2 we had both this as well as "close ticket immediately as soon as you think an issue's fixed, make the customer open a new ticket if it's not". My habit of "hey, we show it's fixed from our end, but if you could confirm it's fixed for you, that'd be great!" and leaving tickets in a pending auto-close state (if the customer didn't reply within 72 hours, then it closed itself) was seriously super frowned upon once a new management team rolled in. It was so stupid, and we had so many customers bitch about it, but GOTTA HAVE THEM TICKET CLOSE METRICS .

AlternateAccount posted:

Yep, none of those things matter, except maybe SLA.

my cat is norris posted:

Help! I can't get into Sharepoint!

Your password expired.

WHAT DOES THAT HAVE TO DO WITH SHAREPOINT?

Well...

I CAN'T GET INTO SHAREPOINT. I LIKE MY PASSWORD AND DON'T WANT TO CHANGE IT.

I feel like I just ruined this person's morning or something. What the christ.

Renegret posted:

We're not on IT's network, that's how the whole problem started.

IT recommended we just get on their drat network and VPN into whatever we needed on the other network like normal human beings but my management thinks it's too much effort to rewire the PCs to get to the corporate network. I think they forgot that the correct drops are already there and ready to go. Plus...that's IT's job anyway. My coworkers also thinks IT is going to spy on our web usage and fire us if we're caught on amazon, like IT actually gives a drat.


It is when you can call a supervisor over to type the password in every time you need it.

Renegret posted:

There's a lot of that going on right now so yeah. Just lay me off at this point, I don't give a drat.

Considering we're absorbing the responsibilities of two other departments right now, (it's just for redundancy though! Nobody's getting laid off! We promise!), I don't think my department has anything to worry about.

null_pointer posted:

gently caress me, brkrprcs64.exe is eating up a huge chunk of my laptop's CPU, all the loving time. It's apparently part of the Symantec Endpoint Protection plugin for Chrome but the god drat thing runs, constantly, even when Chrome isn't open.

The L2 tech is completely useless. When I told him that the process was using so much CPU that it was constantly running down my battery, he said "do you want a new battery?"

I don't have admin properties to be able to lower the process' priority, so I asked him to uninstall / reinstall both Chrome and Symantec. Dude did zero research on this and I'm ready to strangle him.

So, uhhh, I put a ticket in, I guess?

EDIT: with my luck the dude is a goon and will hate me forever for bashing him, in this thread.

ilkhan posted:

User called me direct to get her out of tablet mode on Windows 10, which she didn't know what it was or how it got turned on.

Monday.

Jaded Burnout posted:

I've been having a lot of trouble with a Windows 10 machine since the creators update where it stalls for a good 10 to 20 seconds on startup, either before or after I log in (but not both). It's not on any kind of workgroup or what have you.

Anyone seen anything similar?

MF_James posted:

PremiumSupport posted:

I'm a small shop still (1 man) so I go for fun names. Currently my ESXi server is Asgard and it hosts Windows servers Odin (Accounting and Files) and Loki (Exchange)

Kurieg posted:

Thanos is the name of the load balancer.

Collateral Damage posted:

"Sorry I don't have the training nor the suitable PPE to deal with biohazardous waste."

monsterzero posted:

I wish our ticketing system generated a 'Your case has been closed, if everything is good please do not reply. If you wish to offer your gratitude, click this thumbs-up icon.' message when a case was closed. Half my tickets get re-opened with with a 'Thank you." drat polite coworkers.

Thanatosian posted:

We began having a bunch of remote workers this week. We've gotten three or four calls that are "my phone and this software that is incredibly sensitive to any sort of network interruption aren't working." "Well, are you having any other network issues?" "No, Netflix is working fine."

taiyoko posted:

So I am part of an outsourced helldesk. Some clients pay our company $$$ for us to be their exclusive helldesk, others we're only the after-hours team. This means that every client's systems and what permissions and software we have to do administrative tasks vary from firm to firm.

So I'm having to teach myself SCCM by trying to figure out why this poor lady's Acrobat Pro install has been stuck at "Downloading (0%)" in Software Center since yesterday afternoon. I think it's at least in part because the documentation we had said to put the user in $collection, but you can't do that. You can only put devices in $collection. So now I have to try to get back on her system to force a policy retrieval and she's not at her desk to hit the "allow" button. And on top of it, work other tickets because they don't stop coming.

ilkhan posted:

This may sound controversial, but perhaps the people who routinely carry aren't the ones committing workplace shootings. Radical I know.

chin up everything sucks posted:

At what point are people going to need to take burner laptops with them when visiting the US?

quote:

Do you know what this server is doing? Infosex?