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GnarlyCharlie4u posted:This has been going on for 3 months now and yesterday I FINALLY got a call scheduled with all the different teams to see if they can't figure out what the gently caress their problem is. Why the customer has to be the one to set up a conference call between all the different branches of the vendor, I have no loving clue. Oof, had this happen with Qwest (now CenturyLink). We moved buildings. I asked to have our phones moved to the new location, and was told they could do a temporary forward while they did the actual work so there would be no interruption of service. Then they removed the temporary forward, and we discovered they hadn't moved the service. Called for support, got bounced between engineering, sales, and tech support for hours on end, before someone finally said they'd re-enable the temporary forward while they worked on it internally. I would end up with 1-5 case numbers for various departments, half of which wouldn't correlate to anything if I called back. This happened...at least a half dozen times. I lost track at some point. The temp forward would work for 2-6 weeks, with no real pattern to when it would suddenly stop working. Meanwhile, no one fixed the actual root problem until I got the name and direct line to a loving regional vice president, and she ended up stomping around until it got fixed properly. The worst incident was when I took my first vacation in 3 years. I was in a museum with my significant other, and obviously wasn't answering my phone. Got out a few hours later and found several dozen voice mails, emails, and texts, because, spoiler alert, Qwest disabled our temporary forward, AGAIN, without having fixed the root cause, AGAIN. Except my office was too loving dumb to just call loving Qwest from one of their cell phones and get it sorted out, so they hammered me in a quickly spiraling panic meltdown instead. By the time I got home, we mutually agreed that someone else should be doing that job, and bless their heart for taking it when I left, because gently caress that place.
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Jan 10, 2019 21:16
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Renegret posted:I can't listen to Opus No.1 anymore. Every time it comes on for me I crank the volume down. It's just too much. At least it's not ukelele music?
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Jan 14, 2019 16:48
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ChubbyThePhat posted:Well my desk is being moved. I am sadly losing my excellent window cube and being moved to an open space to share with 3 other people. No window, no walls. Literally same here. I guess they want to consolidate IT on one floor. They also have to move our hardware lab, which will no doubt result in another two months of, "why aren't our lab ports on the provisioning VLAN? No, I still can't image. No, I never could image since we moved in. Yes, there are like 10 tickets about this. Could you just loving fix it right already?"
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Jan 16, 2019 16:39
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PirateDentist posted:May 2011 and June 2015 was when they had "something" happen on their network, the only other things we know of were a few vulnerabilities that were found by researchers. Word on the street (aka, from our internal security team, because guess whose corporate overlords thought Lastpass was the best choice for our internal password vaults  ) is that the 2015 breach loosed a bunch of salted hashes, but not anything that could unscramble them.Allegedly. Don't trust me, definitely don't trust any company's security folks without questioning. That said, we were all directed to change our master Lastpass PWs ASAP. FronzelNeekburm posted:I sat through half an hour of this before it hung up on me once. Video is unavailable?
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Jan 17, 2019 23:59
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Funddevi posted:SPF records are good, and PTR records for the domain and spam filter’s hostname look correct. It’s odd because it seems like only this email that’s causing issues. Other emails to gmail addresses seem to get through fine. Is there anything in the formatting of the text that could throw a flag? For example, our old corporate sig block had a non-alphanumeric character for decorative effect (I forget the UTC code for it, but it was something weird that no one has used since the Victorian era), and anyone with the old sig block got flagged as spam until we figured it out. The best part is we use Gmail as our enterprise mail solution, so the blocks were coming from inside the house. Super annoying.
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Jan 18, 2019 01:15
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Judge Schnoopy posted:It's not dns cries fitfully in the corner, occasionally muttering, "I TOLD THEM IT WAS DNS AND THEY DIDN'T LISTEN."
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Jan 23, 2019 17:10
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True to the thread title, and being intentionally vague, guess who has two thumbs and management that is scrambling to find out why our MSFT support numbers have expired?
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Jan 24, 2019 17:58
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Here's a classic from the work archives. Frequent problem user files ticket: THERE IS A HOLE IN MY LAPTOP On-site tech: Checked with user. Hole is her Ethernet port. Explained this. Closing case.
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Jan 25, 2019 22:05
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Max Peck posted:This might not be "password expires every 30 days"; this could be "account locks if not used for 30 days because you presumably don't need that access anymore". Or, "I've been gone so long I don't remember my password, can you reset it?"
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Jan 29, 2019 03:47
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I need a House MD style shirt that has my face on it and says IT'S ALWAYS DNS
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Jan 29, 2019 22:59
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AnonymousNarcotics posted:Does anyone who uses ZenDesk have advice on figuring out what the most common ticket requests are if we don't use tags very well? Is there any kind of database you can access, or even a report builder? You could probably throw that data into some kind of processor to pull out common titles, description keywords, etc. Hell, worst case, put it all in an Excel spreadsheet and start filtering on columns until you get something usable. I don't know poo poo about ZenDesk, but that's what I'd do with the raw data.
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Jan 30, 2019 03:53
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mllaneza posted:A raise came in ! Well done! Welcome to the eng/ops dark side, my friend.
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Feb 2, 2019 06:14
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siggy2021 posted:Today I had the most incredible conversation I have ever had or will ever have. The best part is when you're phone support for a global workforce, and you have to figure out if the user's got some weird keyboard encoding with international symbols...that only loads AFTER the OS starts up, but not while the full disk encryption prompt, which only uses US encoding, is active. And they just changed their password.
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Feb 4, 2019 05:38
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Law firms are the worst for faxing, especially law firms in rural areas with clients like rail roads and poo poo. Troubleshooting an aging fax on a fully digital phone system is still one of my nightmares. They're also one of the few industries where WordPerfect is still a thing (at least it was circa 2010-2011), but are probably too cheap to buy licenses for every employee on the law-dog side, meaning have fun being the on demand WordPerfect conversion bitch any time documents come in!
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Feb 8, 2019 19:43
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That reminds me, no one has whined about the old Dell docks not having such-and-such driver in a few months. Now that I've posted this, I will undoubtedly get fifteen escalated tickets regarding dock drivers by the end of the week.
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Feb 11, 2019 19:53
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Case title: "Desktop - feels suspicious"
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Feb 11, 2019 22:49
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D. Ebdrup posted:Speaking of Lenovo laptops, have any of you got experiences with the LCDfans' ThinkPad mods where they take the shells of old ThinkPads and stuff them full of new motherboards, CPUs, and such? I am intrigued and wish to know more.
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Feb 12, 2019 19:48
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D. Ebdrup posted:I was about to say that they only have a facebook page, but that's not true anymore, so click here to make all your dreams come true!! I love the look of ThinkPads, but I haven't found one recently that I'd actually buy. If I could have a Macbook's guts in a ThinkPad shell, my life would be complete.
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Feb 14, 2019 02:11
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D. Ebdrup posted:Macbook guts in terms of what, exactly? It's been ages since Macbooks used PowerPC CPUs, and they're not even the most powerful laptops you can buy anymore (the ThinkPad P1 is much more powerful in its highest configuration). I do music, both production and live performance. I have too much Mac-exclusive software and too many fussy pieces of hardware that only play nice with Core Audio to go back to Windows without re-engineering my entire setup. I mean, my day job is Windows platform engineering and endpoint configuration management, so it's not even an OS preference thing. It's just that I need Logic Pro X to work with files from my studio partners, and I can't be loving around with drivers and hardware issues before gigs. Mammalian posted:DON'T WORK IN SCHOOLS TRUTH. I got my start helping my dad fix his computer lab at the high school when I was a wee child, and I cheered when he retired cuz it meant never having to touch his lab again.
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Feb 15, 2019 01:10
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D. Ebdrup posted:Though it breaks the EULA, you can actually install OSX on a laptop - and if you pick a motherboard with UEFI firmware, the same CPU as a current Macbook Pro, and a graphics card that's UEFI-capable and the same model as what you find in a current model Macbook, all it takes is a bit of fiddling around with generating authorization codes, and you can get a full OSX experience on a ThinkPad. That sounds like something I would have done 10 years ago when I wasn't a crabby old burnout. I mean, I bought a ThinkPad with the wrong resolution LCD and replaced the whole thing, inverter and all. I've hacked the BIOS to get non-compliant wifi chips to work. And I enjoyed it. Now, tho, I get furious when the allegedly Mac compatible RAM upgrade I ordered doesn't work because lol Apple. Having a Hackintosh sounds super neat and unique and I'd probably turn at least 1 head every 5 shows with it... But  I officially need to clone myself and let enthusiastic younger me do all my dirty work.
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Feb 15, 2019 16:47
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My dad had white hair by the time I was starting the 1st grade. I fully attribute this to him having to do his own IT in his high school PC lab. And also having to deal with high school students on a regular basis. Back when school shootings in the US were rare, he had cops storm his classroom cuz a student had a gun. I'm glad my dad is retired.
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Feb 17, 2019 16:53
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Ghostlight posted:At least it wasn't DNS. You say that now.  And thank you for pointing out one of the issues we've been having with the goddamn Zbooks. (Informal poll, "Zee Books" or "Zed Books"? Why yes, I did work nights on the global phone support center for a long time, and I do speak in half British-isms these days.) I used to work for a small engineering firm (40-60 employees when I was there), and we had a Sonicwall setup for the firewall with content logging built in. At least three times, I had to stand up in an all-hands meeting and say, "HR won't let me name names, but the people who are looking at porn at work? I know about it, and so does HR. So knock it the gently caress off." We were located in the rural northwest, so the top web hits were, like, Cabelas, Cheaperthandirt, and ESPN...unless it was March Madness. Sometimes I'd block the sports streaming URLs for funsies, and then sit in the server room watching, like, golf or MMA, just to spite my co-workers. I mean, I rarely go full BOFH, but those fuckers deserved it.
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Feb 18, 2019 16:30
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Arquinsiel posted:In the way back when if someone pissed me off I'd unplug their machine at the switch. Then when they'd come to my desk asking about it I'd tell them they had to call helpdesk. Then I'd run into the server room and unplug their phone. My goon friend's dad was the IT guy at the engineering firm before I got there, and his advice for me was, "Occasionally reboot the server, then run around the office acting like something's really wrong, then take credit for it all working again once the server's back up."
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Feb 18, 2019 16:39
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Thanks Ants posted:A printer, the stuff of nightmares
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Feb 19, 2019 23:16
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GreenNight posted:The babies at my company would have went to their bosses for that and I'd have to talk to HR again about treating people like infants and not adults. We had a rule at my old university job that all comments typed on a case are to be considered public comments. They were considered private initially in our homebrew CRM, until one of our techs printed out the case file and had it on the top of his clipboard while riding in an elevator with the student and her dad. Apparently one of us had put her on blast for, among other things, being a "dumb bitch who can't follow directions," and guess who happened to see the notes? 
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Feb 20, 2019 00:46
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GreenNight posted:I hope you have this in writing, printed off, and multiple copies in secure locations. I got a similar directive from a high level VP in my department one quarter. Unlimited budget to get all Windows computers up to the same OS version in six months! Two weeks later, I got an email that he was transferring to our charitable foundation. Never did get my budget. Still got Windows 7 machines in the environment. And my doctor wonders why I laugh when he tells me to drink less.
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Feb 20, 2019 23:57
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MREBoy posted:Is this one of you guys ? To be a fly on the wall of the email DL that most current and retired uni IT directors belong to. e: just emailed my former director to see if she has any scuttlebutt.
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Feb 21, 2019 22:38
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Inspector_666 posted:Rogue makes bad beer so I've successfully been avoiding giving them any business for at least a decade now, it rules. I like the food at their public house in Astoria, but it's hard to gently caress up fish and chips when the fish is that fresh. It's pretty typical of small businesses, especially "craft" types in the northwest. Your work is underappreciated, you're underpaid, and you're expected to pick up the slack on anything that comes up, IT or not. HVAC system goes wonky? You're a computer toucher, close enough. Go fix it cuz we can't afford a service call. One of the survey guys is out? You know how machines work, just push the buttons, it'll be fine. Not like there's a government contract on the line if you gently caress up the measurements or anything. Not like you'd know the difference, since you work a job that doesn't normally involve getting a sunburn in the forest while holding a machete. You want benefits? Bitch please, I have 8 baby mommas on the payroll cuz I don't want my wife to know I'm sending them child support, so no you can't have health insurance. Please excuse me while I outsource half your job to a Pakistani programmer on Fiver and cut your hours. Why are you quitting? I've given you so much!
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Feb 26, 2019 18:34
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Oh, also, the time I went out on a contract job to a semi-infamous medical device company in Northeast Portland. They had to be HIPPA compliant and needed help with network security. Their network was two Windows XP machines (in TYOOL 2012) ad-hoc'd over powerline ethernet with an All Users read/write shared drive on one of them. I did some back of napkin math and gave them a bid on hardware and installation. It was substantial, obviously. They asked if they could just get a router from Best Buy and use the security on that. I left after telling them they needed to call someone with lower standards, and given my boss (said baby momma payroll guy above; that was one of his lesser sins) was an actual loving criminal, she'd be hard pressed to find anyone. I bet they're still using that loving setup.
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Feb 26, 2019 18:42
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ConfusedUs posted:The whole place imploded a few years after I left. His wife left him and went full scorched earth on the whole thing. It went so bad that the owner (his dad) fired Mr. Adultery from the company! Dude is now working for an old competitor in a city on the other side of the state in a low-level position similar to the one I held when I worked for him. I eagerly await the day that happens to him, but I'm afraid his wife does know and just lets it slide. She does allegedly know about the time he hosed the 16 year old babysitter, which is why they can never go back to Utah. This is also the place where, in the first week, one of my female co-workers told me, "Pretend to be gay, and he won't hit on you. If you don't, you'll get dickpics and constant harassment." I faked gay, and it worked. When I left, he told her, "It's a drat shame DRJ wasn't straight, cuz I would have hit that." I guess bonus points for being the first harasser dude who took not-straight as "off limits" instead of "CHALLENGE ACCEPTED"? Another time, he handed me my paycheck with a 20 dollar bill stapled to the stub. "If you leave me a 5 star review on my latest SEO book on Amazon," he said, "You can keep it." I carefully peeled back the staple with my fingernail, eased it out of the bill, folded it in half, handed it back to him, and said, "I don't take bribes." And then I stole $20 out of the cash register when he wasn't looking because gently caress that guy.
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Feb 26, 2019 21:29
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We just did a major office shuffle, which required a contract company to do the dirty work. We got bins and labels and were told NOT to move anything to our new location or it would gently caress up the tightly controlled pallet ballet that took place over the weekend. They did manage to gently caress up my teammate's mechanical keyboard, tho. He's not gonna let that one go. (That said, shoulda packed your own bins, duder.)
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Mar 6, 2019 17:51
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Agrikk posted:Those movers did your office a favor by loving up that keyboard. Not sure what make/model he had but in my open plan office we have two guys with mechanical keyboards that are so loud they sound like a stream of marbles dropping on a glass coffee table. For hours. It me, for all of 2 days, when I realized I was being a dick and got a Das with softer switches. I always sound like a goddamn ball pit in an earthquake, but it's a functional compromise, and my neighbors thanked me for it. Not that it matters, now that we're next to the call center. Doesn't bother me any, cuz I came from there, but the rest of my team is a bunch of sensitive flowers who can't seem to handle the noise.
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Mar 7, 2019 01:05
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And I thought my company was bad at certs 
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Mar 7, 2019 23:26
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The Fool posted:We have a group that provides a business critical web app that is unusable in chrome now because the pki issued cert doesn't have a common name. Welcome to MY ENTIRE ENTERPRISE. We had a network tool that would only load in older versions of IE or a specific version of Firefox because of a combination of poorly configured certs and a dependency on some Adobe middleware bullshit. One of the network leads posted on the internal message board, "Just downgrade your browser, and you'll be fine!"  The entire patching squad jumped on that thread with both feet like Khabib Nurmagomedov eagle-splatting Dillon Danis in the face and told them under no circumstances were they to downgrade anything, and if they did try, our content management agent would re-upgrade it within 15 minutes anyway.We now have a special term server with downgraded browsers that you have to log into to make changes to the NAC console, because apparently that was smarter and easier than forcing the cert team to do their jobs right.
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Mar 7, 2019 23:50
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GnarlyCharlie4u posted:ffs Sounds like a corollary to, "We just bought 15 of these $20,000 HP boxen, but we can't seem to install the standard Windows image on them!" 1) You bought hardware outside of sourcing 2) You failed to contact us ahead of time to see if it was supported 3) You don't even have imaging infrastructure in your office, so I'm not sure how you even GOT our image in the first place 4) If you want us to support a model, you have to send us one to keep for testing...and you refuse to do so, since they cost 20k apiece 
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Mar 8, 2019 19:07
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Thanks Ants posted:You whole post is bizarre but don't do this poo poo, at all. You will gently caress your back up and it won't be something you can fix. Yeah, I wrecked my wrist once trying to heave a 21" CRT off the top of a filing cabinet and onto a cart. Heavy lifting is best done in teams. Also, the day the civil engineering firm started replacing the CRTs with LCDs was the most glorious day. Until I realized I was on the hook to get rid of all the CRTs. Most of the designers had two.
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Mar 11, 2019 22:52
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Thanks Ants posted:Must have swapped hundreds out, especially as I got into the practise of walking up to anybody with a CRT who wasn’t treating me like poo poo and diagnosing it as having geometry or focus problems and replacing it with an LCD. "I want an LCD. What do I need to do to get one?" "How badly do you want it?" "I mean...I have one at home, it's real nice." "I take cash, checks, and beer." "Oh. It's like that." "Last guy gave me Heineken and I moved him to the bottom of the list. Don't make the same mistake."
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Mar 12, 2019 02:30
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Inspector_666 posted:I never wondered what would happen if Letterkenny was about some white-collar office workers but now I know anyway. Hard no.
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Mar 16, 2019 00:59
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Relentless posted:You know what I fuckin' hate? The fuckin' degens from upstairs. That moment when you realize, since your desk got moved to 5th, you ARE the degens from upstairs.
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Mar 18, 2019 01:08
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ConfusedUs posted:I had a similar thing today, actually! We had a support tech working with a software engineer, and they did an end run around our log collection process (which includes all sorts of control over customer information) by directly transferring the logs without going through our secure environment. There were, admittedly, some struggles related to that environment that made the process slower than it needed to be. Are we co-workers? I've been through this exact situation before. My favorite was when a partner of ours had a password leak, and the security response was to scramble all the passwords of anyone who had used their corp email to sign up for the partner's services. Except this happened on Superbowl Sunday, and none of the security folks on call picked up the phone. Somehow I got involved cuz I'm the Powershell bitch, and ended up on a call with the CIO, the IT director, a VP, the director of my department, and his second in command...on a laptop running off a mifi unit while my roommate drove us home from a wedding reception 3 hours from home. I had to drop the call to get on the VPN cuz there wasn't enough bandwidth to handle both (apparently if you're a VP or higher, you're too important to turn off your camera), and wrote the, like, 3 liner to reset the AD accounts and log accordingly before getting home. I think the Patriots won that year.
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Mar 19, 2019 03:43
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