- Adbot
-
ADBOT LOVES YOU
|
|
#
¿
Apr 17, 2024 20:31
|
|
- Danyull
- Jan 16, 2011
-
|
Issue: Client appears to have carbon monoxide poisoning.
quote:Issue: Client believes that her account has been compromised. She thinks someone is connected to her computer with a remote device and every time she receives an email from advising, client reports rapid scrolling and zooming on the attachments that advising sends her. Client is requesting a new ID# because she said that someone else set her Username, despite her saying that she remembers seeing the different Username selection drop down. She also says that during the application process, Admissions sent out her ID# for her account to her husband's email address, which she says she know has been compromised before. She says that she used her husband's email during the application process. I explained to her that that is the reason why her ID# was sent to that email address, was because she started the application with that email address. She feels that none of this issue has been taken seriously. "Some idiot won't leave me alone and is intercepting messages from groups I am trying to communicate with". She also states that she is not able to email out, she thinks there is some kind of filter from the account being compromised preventing her from emailing professors and she claims this is the reason why she is not able to register for classes and why she has apparently lost money from this issue.
She claims she has been hacked and the issue stems from Admissions sending her ID# to a compromised email account during the application process. She insists that she gets a new ID# and can create another non-compromised account. Although, it does sound like she has some viruses on her computer from the reports of rapid scrolling and zooming. I asked if she had antivirus software installed on her computer, she said she did. She went on to say that she has had malware on this device before, because she was not able to download SQL files from an online course. She said she got in a chat with her instructor and he began to download the files on her computer. She then proceeded to download and run those files on two other computers. She has texts and phone number from the instructor, which she says he contacted her from the Virgin Islands. The phone number she was contacted from is (###)###-####. Course is Advanced Database Management. She called the professor and she said that he remoted in to her computer and the "professor" said he was going to make her the moderator of the screen sharing, her computer then crashed. She now does not have admin access on one of the devices she ran the SQL program on. She then turned off her computer and was presented with boot device errors. Client then began to cry.
Client says she will come in in person to get her new ID#, she will not provide an alternate email address for me to put in the ticket.
Solution: Routing to Incident Response.
|
#
¿
Jun 14, 2018 21:56
|
|