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Ugh. We were CC'd on an infinite loop between two other support desks. Anyone wanna take a guess how many tickets were generated?
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# ¿ Jan 10, 2019 04:44 |
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# ¿ Apr 27, 2024 19:02 |
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I much prefer normal hold music over hold music that stops every 30 seconds to play an ad from the company.
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# ¿ Jan 15, 2019 03:55 |
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Does anyone who uses ZenDesk have advice on figuring out what the most common ticket requests are if we don't use tags very well? Our tags are super vague (eg just the name of which platform) so I'm assuming there's no way to find out actually what people are asking without going through 10k tickets manually?
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# ¿ Jan 30, 2019 03:36 |