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luminalflux posted:Our org is slack based and I have ram this home when talking to vendors who complain that we just @ them in our shared channel instead of emailing or opening a ticket. The only emails I get are GitHub, jira and vendors. gently caress their issue tracking then, hey?
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Nov 2, 2020 18:12
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RFC2324 posted:Your issue tracking is done in email instead of a dedicated ticketing/issue tracking system? Given how much people in this thread rail against people who don't open tickets, "just copy paste it into a ticket" is quite the hypocritical take. Also you conveniently missed this part, I guess: luminalflux posted:Our org is slack based and I have ram this home when talking to vendors who complain that we just @ them in our shared channel instead of emailing or opening a ticket.
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Nov 2, 2020 19:21
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Collateral Damage posted:Is there any reason not to just go with firstname.lastname? Why do people come up with these convoluted abbreviation schemes? Jaded Burnout posted:I worked at a place where the IT support app had a fixed limit of 50 characters for the email address field on the login page. My email address was more than 50 characters. Of course I couldn't open a ticket because I couldn't log in.. They "fixed" it by giving me an email alias. long.name@long-suborg.long-org.tld pushed me over that. I still prefer that pattern, though.
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Nov 7, 2020 18:30
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Rooted Vegetable posted:We also make user beg for likes before we'll help. Up vote this so the VP Engineering will see!
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Nov 14, 2020 10:42
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RFC2324 posted:I honestly do think a model that allows people to see a ticket and join in so you are actively helping a larger group at once, with elements of users being able to escalate themselves if enough people sign on has its benefits. Doesn't work amazingly well on github issues, and that's a relatively well-behaved group of users. But yeah, in an ideal world.
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Nov 14, 2020 17:35
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RFC2324 posted:The other downside I can see doing that for an internal system is "helpful" employees who are "good at computer" spending all their time surfing issues "helping" other employees. Yeah the other case study I was thinking is apple/microsoft forums filled with people who don't really know what they're talking about.
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Nov 15, 2020 18:59
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Merijn posted:Unlike sysadmins, because hardware is always objectively broken or working. I can't tell if this is irony or not, but there's just as many ways of doing things in the sysadmin world that get their own sticks in the mud.
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Nov 22, 2020 14:01
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angry armadillo posted:I wish I could close tickets with 'observer effect' to track how often it happens to me, I get sooo many where I currently work and I'm so sure it's just people concentrating when I'm watching them and not the magic IT voodoo they think I possess. There's a hidden button on the floor next to every user's desk that fixes the problem when you kneel on it.
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Nov 23, 2020 14:17
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Thanks Ants posted:We're with Exponential-e at the office for our ethernet service, they have presence in the local exchange and it's their network all the way back to London, and they seem to have a ton of peering arrangements and transit using providers like NTT for other things. I've seen too many startup providers throw everything at Cogent and it's just not worth the tiny savings once you're at the point where you're buying ethernet. Is that their business leased line service? Do you know what your install cost was?
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Nov 26, 2020 00:41
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