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black.lion
Apr 1, 2004



For if he like a madman lived,
At least he like a wise one died.

Cross-posting from Monitor thread...

black.lion posted:

Okay so I got my new 144hz monitor, hooked it up, it's pretty. I downloaded the ICC profile referred to me a couple pages back, adjusted some things, got it looking good, went to play some OW. I can get through a match, maybe two, but then sometime around the third my comp will just shut off for no reason.... and then start up again.

I first had my 144hz and my 60hz dual-screening, but even unplugging the 60hz and going one monitor didn't help. I cleaned out my case, and my GPU temp only gets to like 73C when I'm playing Overwatch so I don't think the GPU is overheating...

It worked fine before I hooked this monitor up, any ideas how to address this? Could the ICC profile be doing it? I may try going to factory settings with it to see if that helps, but would love any other suggestions.

i7 + GTX970 if that matters, TIA

e: Monitor is a Dell S2417DG

OW looks gorgeous! I can't wait to play more than two matches without my comp shutting off!!!

black.lion posted:

This happened before the update (the update has since downloaded and been applied to my comp, but whatever the prob is was there before my OS downloaded the update...)

PSU is 650W i think? The GPU is the same as it has been for years, tho since my fps is bouncing from 90-120 now instead of sitting at 60 I guess maybe it's just too much? But would that indicate it's too much for the GPU or PSU?

I've never even thought I had to consider my monitors when looking at PSU wattage, given they have their own power supply.

I think my CPU is haswell fwiw, but again, this was happening before the update/while it was downloading/and after

Googling said that if something is weird between the ICC/nvidia settings/windows resolution and display settings it can cause something similar, but if that's the thing I don't understand why it doesn't just poo poo itself when I load the game up instead of mid-match or as a new map is loading.

Idk wtf, the comp has worked great for ages, the only thing I did besides plug in a new monitor is pressure-air-dust the inside of the case, which had some dust but no clumps to pull out of any fans or anything - what is ruining my games? Halp? TIA!

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Zogo
Jul 29, 2003



What kind of PSU is it and how old is it exactly? Using two monitors would increase the load on the PSU.

Although it's possible another computer issue has come up just at the moment you did this upgrade.

Pill Clinton
Jun 4, 2006

Feast for thought


- Have you tried switching back to the old monitor, original setup, to make sure it is the new monitor which is causing the problem?
- 650W PSU is plenty unless your computer mated with the new monitor and having a baby PC.
- What does it say in Event Viewer at the moment your computer crashes?
- Isolate potential heat issue by opening your PC case and stick a fan blowing air into it. See if you can get more than 3 games of Overwatch.
- CPU overheating causes computers to reboot more often than GPU overheating. Make sure it is not CPU issue by getting a program to log the temperature.
- Use the new monitor in its default setting to make sure it is not the ICC profile. Try it with different resolutions.

black.lion
Apr 1, 2004



For if he like a madman lived,
At least he like a wise one died.

So before I saw these responses, the issue (seems to be?) is gone. I'm just running the one monitor now, and the comp seems to be running fine and dandy. Pretty weird. I did go back to the default ICC so maybe that was the issue? In any case, I'm just going to run the one monitor until I can get a second like this, so hopefully the issue is moot now! But thanks for the below!

Zogo posted:

What kind of PSU is it and how old is it exactly? Using two monitors would increase the load on the PSU.

Although it's possible another computer issue has come up just at the moment you did this upgrade.
It's probably 3 years old, but yea I wondered if turning my case on its side (for prob the first time in a while) f'd with my old HDD, which doesn't have my OS on it but does have my game installs. That HDD is pretty old so maybe it got jarred just with the movement from cleaning the inside?

Pill Clinton posted:

- Have you tried switching back to the old monitor, original setup, to make sure it is the new monitor which is causing the problem?
- 650W PSU is plenty unless your computer mated with the new monitor and having a baby PC.
- What does it say in Event Viewer at the moment your computer crashes?
- Isolate potential heat issue by opening your PC case and stick a fan blowing air into it. See if you can get more than 3 games of Overwatch.
- CPU overheating causes computers to reboot more often than GPU overheating. Make sure it is not CPU issue by getting a program to log the temperature.
- Use the new monitor in its default setting to make sure it is not the ICC profile. Try it with different resolutions.

- I have not, because it fixt itself first and I'm a bit lazy
- Noice that's what I thought
- I'm not sure, if it happens again I will check tho
- I monitored CPU and GPU heat while playing/during crashes and it didn't ever get hot enough to cause a problem (as far as I know, both around 70-75C the whole time)
- See above; I don't think 75C is too hot? Like, mid-battle in a game?
- I did do this, with default resolution, and yea it seems fixed so hopefully that was the issue.

Anyhow THANKS YALL! :GLOMP:

Zogo
Jul 29, 2003



black.lion posted:

So before I saw these responses, the issue (seems to be?) is gone. I'm just running the one monitor now, and the comp seems to be running fine and dandy. Pretty weird.

The test will be to see if two monitors can work okay.

black.lion posted:

It's probably 3 years old, but yea I wondered if turning my case on its side (for prob the first time in a while) f'd with my old HDD, which doesn't have my OS on it but does have my game installs. That HDD is pretty old so maybe it got jarred just with the movement from cleaning the inside?

The HD being on its side shouldn't matter. But you can run the standard zip edition of CrystalDiskInfo 7.5.1 to check your HD health: https://crystalmark.info/download/index-e.html

black.lion
Apr 1, 2004



For if he like a madman lived,
At least he like a wise one died.

Alright, it shut down randomly once in five days. I took these screen shots of the Event Viewer:





Does this tell us anything? It seems like it just cuts of for ???? reasons. Been fine the last 24 hours and I'll be playing a lot of OW today to test it so we'll see if it happens again...

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Zogo
Jul 29, 2003



That kernel-power is a very generic error but I'd lean toward a PSU issue at first guess.

Some other things you could try if you don't want to try another PSU yet:

If CDI gave no errors then I'd run memtest overnight at some point:
http://www.memtest.org/

And also use onboard GPU temporarily if you have it.

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