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quote:Business Insider spoke with 12 Tesla owners over the past two months, many of whom described a variety of problems with their vehicles that required attention in the weeks and months after delivery. quote:Customers have reported problems before, during, and after receiving their vehicles, including delayed deliveries, broken door handles, and internal computer systems crashing and leaving their cars inoperable. Accounts of early, persistent problems — some that become apparent within days of delivery — contrast with the high customer satisfaction scores Tesla's vehicles have received from independent surveys. quote:The customers Business Insider spoke with who had a positive impression of Tesla's customer service were more likely to have had experiences with the company's mobile repair units, which can fix minor issues at customers' homes or workplaces. quote:Dennis Phillips, who works as the director of technology for a public school district in Massachusetts, received his Model 3 in May. Two days after delivery, he noticed a problem: What looked like the head of a nail was sticking out on the roof. He called Tesla and spoke with an "arrogant" employee who insisted the company would have noticed that kind of blemish before the car was delivered. Phillips, who said he spotted a razor blade on the backseat of his Model 3 before he took it home, insisted otherwise. quote:Communicating with Tesla employees has brought mixed results, Phillips said. While most of the service employees he's interacted with have been pleasant and professional, Phillips said an employee who has scheduled his service visits has used an exasperated tone when speaking with him, as if Phillips were bothering him. That led Phillips to start communicating with the company by email, but he said employees could be unresponsive to his messages and evasive about the nature of the work being done to his car. quote:Sultan Meghji, an entrepreneur and technology consultant who lives in St. Louis, ordered his Model S in May and was told it would arrive on June 23. He didn't receive the vehicle until August 2. During his first attempt to pick it up at the St. Louis service center, he waited for 15 minutes before being told the vehicle had not arrived. Later, Meghji would learn that the service center did not have the trade-in and financing information he had submitted on Tesla's website, further delaying delivery. quote:Adam Whiting, who works in the employee benefits industry and lives in Arizona, sent his Model 3 to a Tesla-approved, independent body shop after it was involved in a collision. (Tesla has begun testing company-run body shops for light repairs in select markets, but most customers have to use independent body shops.) The car went into service on June 11, and Whiting was told it would be ready by late July. Later, the body shop informed him that it wouldn't receive all of the parts needed for the repair from Tesla until September. quote:For now, Tesla benefits from an unusual amount of patience since many of its customers are wealthy enough to own multiple vehicles or passionate enough to look past imperfections. quote:Saul Friedman, a television executive who lives in California, said he wasn't bothered by the fact that his Model 3 stopped working the day after he brought it home. He said dealing with glitches is the price of early adoption.
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# ¿ Aug 23, 2018 00:18 |
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# ¿ Mar 28, 2024 17:05 |
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Xealous posted:99% of what i'm talking about is "public" anyway. tesla isn't encrypting their firmware and it's really easy to glean information from the vpn with a packet cap because nothing inside the vpn (was) encrypted. dumping tegra 3 model s and x is trivial and tesla's cars are nowhere near as secure as they'd have you believe. jeeztreamer
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# ¿ Aug 23, 2018 19:56 |