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Problem description: After upgrading my laptop to the windows 10 (pro) 1803 version I can no longer remote from my desktop to my laptop. I only get the following message: ======================= [Window Title] Remote Desktop Connection [Content] An internal error has occurred. [OK] [Help] ====================== I upgraded the laptop first, the desktop was at that point still on the previous windows version. I thought at first that was the issue but now both are on 1803 and the problem persists. Attempted fixes: What have you tried to do to resolve the problem? - check if remote desktop settings are enabled - users are part of the remote desktop users group - both systems are fully patched, including july patch tuesday - computers are both member of "workgroup", private network, non business - try mRemoteNG instead of built in mstc app - remote desktop is allowed in the windows defender firewall rules - googling for the "error message" - change network authentication only to off Recent changes: Have you made any changes to your system/configuration recently that might have caused the problem? only change is upgrade to windows 10 1803 Operating system: laptop and desktop are both Windows 10 Pro 64 bit System specs: laptop is Dell XPS 15 9550, cpu i7-6770 HQ, 16 GB RAM, ethernet network is via a Dell usb dongle thing desktop is custom build: msi z270 pc mate, i7 7700, 32 GB RAM corsair, psu (need to look this up but a corsair rm I think), nvme samsung 960 evo, router is provided by ISP, will dig up the make and model Location: What country are you in? Belgium I have Googled and read the FAQ: Yes Thanks in advance for taking the time to look at this!
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Jul 12, 2018 07:26
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Thanks for the suggestions! Turning off the firewall didn't help. I checked the logs on both machines, only thing I see are operational messages (and they're not from the time the error occures), no warnings or errors or the like. I hadn't thought of trying to remote from laptop to desktop, but that works. I does give a certificate error first saying it isn't issued by a CA authority (which I think makes sense since this is just a at home machine) but if I accept it lets me connect just fine.
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Jul 14, 2018 05:28
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Tried copying the files (after backing them up) to the laptop but I'm getting an destination folder access denied message (even when logged in as the sole admin of the machine). I've also tried doing this 1. DISM.exe /Online /Cleanup-image /Restorehealth 2. sfc /scannow Both gave no errors or messages on both machines.
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Jul 14, 2018 09:03
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Nope, that gives the same access denied error unfortunately.
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Jul 16, 2018 09:27
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