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Problem description: Recently had my computer start presenting a black screen after a couple of hours of being powered up, there doesn't seem to be a correlation between load and the crash, though it normally happens after a couple of hours.. The computer would continue running 'underneath' the black screen just fine, but the GPU wouldn't output anything on either of its DisplayPorts, and unplugging/replugging the DP cable did nothing. I was able to take a screenshot of what the computer thought it was outputting and came up with these two errors.  So I ran the usual gamut of tests including Intels CPU tester, MemTest and ChkDsk just to be certain. All passed fine. I logged the computer a few times with HWinfo64 and when it crashes all the GPU stats more or less freeze up, the power draw hangs at a set wattage, the load doesn't change etc etc. One of the log files can be seen below, crash occurs at 11:52:18, row 1535. https://drive.google.com/open?id=1fcJJr7lYhFHTehofDfpoHO5kwKm4A26o The card is currently under warranty, as is the mobo, so I've taken the card back to the supplier, who've said they can't replicate the issue. I'm currently studying and can't really afford to take my entire machine in just for them to take two weeks and $70 to check it over so I'm wondering if anyone has seen this issue before and if so what do they think is causing it. Attempted fixes: Swapped out driver sets (clean install each time) Run various diagnostics on CPU, RAM and SSD. Re-seated the GPU Taken the GPU in for warranty service Recent changes: None on the hardware end. -- Operating system: Win7 64bit sp1. System specs: CPU: i7-6700k CPU MEM: 16GB RAM MOBO: Gigabyte: GA-Z170N-G5 Rev 1.0 GPU: Gigabyte GTX 970, (GV-N970TTOC-4GD) PSU Corsair RM650i 650W Location: Australia. Please note that Australian customer service is extremely slow so I'd prefer to do as much work as I can on site than take it back to the store. Thanks very much guys!
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Mar 12, 2019 05:56
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| # ? Apr 19, 2024 22:18 |
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I'd run DDU https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1490 and then try installing the latest GPU drivers again. If that doesn't help then make sure you're on the latest motherboard BIOS: https://www.gigabyte.com/Motherboard/GA-Z170N-Gaming-5-rev-10#support-dl
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Mar 12, 2019 23:45
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Should have mentioned. I've done both already.
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Mar 13, 2019 03:32
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XTimmy posted:Should have mentioned. I've done both already. How old is the PSU? Some other things to try in whatever order is most convenient: -Try DVI or HDMI cable if possible. -Try different DP cable/different monitor. -Upgrading to W10.
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Mar 13, 2019 06:17
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I'm getting the card back and will have it over the weekend so I'll give the easier of those two a shot. PSU is less than three years old. Thanks for your help by the way. You're way more helpful than the store techs.
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Mar 13, 2019 06:57
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