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devmd01
Mar 7, 2006

Elektronik
Supersonik


In my case I want an ATA adapter because I want to re-use existing phone wire that already exists and I have a super basic corded phone to use with it. If I got some fancy cordless phone, Id have to sort out electrical for where I want to put it. Well never use it for our primary phone, it will exist specifically for emergencies when our kids are old enough to stay at home by themselves.

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Volguus
Mar 3, 2009


Yesterday got my new Grandstream HT802 device and set it up (how can Amazon expect me to pay for prime when they do free shipping in 5-ish days, which is more than enough?). My VOIP provider supports it and they even have a PDF with settings instructions. Problem was, on their portal the device would show as unreachable and calls to my phone would get forwarded to the alternate number (my cell).
So today I went to support. Described my problem, the guy was all "yup, i know the issue", and wanted me to launch a support session for him to configure the thing himself. Kida weird, but fine. All that was needed was to add STUN transversal to make a hole in the NAT. Fine, whatever. I asked them then to update their instructions PDF as I could have done that myself and the answer was (paraphrasing): "We can't. 100% of our users would not do it right anyway, they can't follow simple step by step instructions".

Haha, well, that's a new one. Never encountered this from a support person, but ok. But, at least for now, the device seems to work, so whatever.

KOTEX GOD OF BLOOD
Jul 7, 2012



Fallen Rib

What voip service are you using? Voip.ms support is very inconsistent. The first guy I explained my issue to was basically like "this is your fault, we are a telephony provider and your internet sucks." The second guy fixed the problem with a small settings tweak to my SPA504G.

Volguus
Mar 3, 2009


KOTEX GOD OF BLOOD posted:

What voip service are you using? Voip.ms support is very inconsistent. The first guy I explained my issue to was basically like "this is your fault, we are a telephony provider and your internet sucks." The second guy fixed the problem with a small settings tweak to my SPA504G.

https://www.voipmuch.com/

As long as I don't have to deal with support, they're fine. Never had to deal with support till now. I'm not a "people person" (to put it mildly), and never had to do support, but even I know that calling your customers morons to their face (even if true) is not really a good business approach.

SlowBloke
Aug 14, 2017


Volguus posted:

https://www.voipmuch.com/

As long as I don't have to deal with support, they're fine. Never had to deal with support till now. I'm not a "people person" (to put it mildly), and never had to do support, but even I know that calling your customers morons to their face (even if true) is not really a good business approach.

Most ATA setup is loving voodoo magic and the stun issue is due to ISP fuckery(the grandstream is one of the few ata that have a decent ipv6 stack so eventually you might not have to do stun anymore), being in the tech shoes i would be filled with contempt too.

There is a provisioning system called tr069 which would negate all this mess, it's weird that the provider doesn't simply have you point the ata to their servers and autoprovision everything.

Volguus
Mar 3, 2009


SlowBloke posted:

Most ATA setup is loving voodoo magic and the stun issue is due to ISP fuckery(the grandstream is one of the few ata that have a decent ipv6 stack so eventually you might not have to do stun anymore), being in the tech shoes i would be filled with contempt too.

There is a provisioning system called tr069 which would negate all this mess, it's weird that the provider doesn't simply have you point the ata to their servers and autoprovision everything.

Sure. But just update the drat instructions man. Who knows, one in a thousand may get it right and won't have to bug you.

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devmd01
Mar 7, 2006

Elektronik
Supersonik


Just bought a DID with e911 service through voip.ms and used a polycom/obihai200 for my sip ATA. Super easy to set up with tls, grabbed a sweet number that includes my address #.

devmd01 fucked around with this message at 01:45 on Sep 12, 2020

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