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Volguus
Mar 3, 2009


Question for VOIP hardware:

I have a VOIP service that I'm fairly happy with. Cheap rates to Europe (my wife talks with family and friends in Europe for hours every week), free US & Canada, pretty good. My VOIP digital to analog (I think is called) adapter is a CISCO SPA112 device. To it I have a attached simple dumb phone base with wireless capabilities. It works, it's all I need really.

The problem is that every now and then the CISCO device loses the connection to the phone. It has a "phone" led on it that is normally light up green when the phone is connected, but sometimes the led turns off and the phone doesn't work anymore (no tone). Rebooting the adapter restores the phone system. I have updated the firmware on it to the latest version available from the product page, 1.4.1 (SR5).

I am not looking to change the service provider. Is this "Obihai OBi200" a better adapter? Is there a better one available? I just want it to work and not have me unplug-replug it in every 2-3 months. The less I gently caress around with it (other than the initial setup) the happier I am.

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Volguus
Mar 3, 2009


Thanks for the info. Gonna try Grandstream for now and if that won't work I'll check the other one. Good to know there are some solutions out there.

Volguus
Mar 3, 2009


KOTEX GOD OF BLOOD posted:

Why not just get a phone designed for VOIP, like the Cisco SPA series? They're cheap on eBay and I imagine there must be tons out there from offices closing right now.

SlowBloke posted:

He already has a SPA device, which looks like it's crapping out the voip connection. Replacing with another SPA might not solve the issue.

To be fair, that kind of phone (I saw this), would probably work. And probably won't lose connection (i would think) since it has the phone in it. But, it's corded and we want cordless since it's for the house, not an office. It's bad enough to run for whatever room the phone is in on same floor, it'd be even worse to run on a different floor. Before changing the phone itself I'll try other adapters (Grandstream is arriving now) and I'll see.

Volguus
Mar 3, 2009


Yesterday got my new Grandstream HT802 device and set it up (how can Amazon expect me to pay for prime when they do free shipping in 5-ish days, which is more than enough?). My VOIP provider supports it and they even have a PDF with settings instructions. Problem was, on their portal the device would show as unreachable and calls to my phone would get forwarded to the alternate number (my cell).
So today I went to support. Described my problem, the guy was all "yup, i know the issue", and wanted me to launch a support session for him to configure the thing himself. Kida weird, but fine. All that was needed was to add STUN transversal to make a hole in the NAT. Fine, whatever. I asked them then to update their instructions PDF as I could have done that myself and the answer was (paraphrasing): "We can't. 100% of our users would not do it right anyway, they can't follow simple step by step instructions".

Haha, well, that's a new one. Never encountered this from a support person, but ok. But, at least for now, the device seems to work, so whatever.

Volguus
Mar 3, 2009


KOTEX GOD OF BLOOD posted:

What voip service are you using? Voip.ms support is very inconsistent. The first guy I explained my issue to was basically like "this is your fault, we are a telephony provider and your internet sucks." The second guy fixed the problem with a small settings tweak to my SPA504G.

https://www.voipmuch.com/

As long as I don't have to deal with support, they're fine. Never had to deal with support till now. I'm not a "people person" (to put it mildly), and never had to do support, but even I know that calling your customers morons to their face (even if true) is not really a good business approach.

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Volguus
Mar 3, 2009


SlowBloke posted:

Most ATA setup is loving voodoo magic and the stun issue is due to ISP fuckery(the grandstream is one of the few ata that have a decent ipv6 stack so eventually you might not have to do stun anymore), being in the tech shoes i would be filled with contempt too.

There is a provisioning system called tr069 which would negate all this mess, it's weird that the provider doesn't simply have you point the ata to their servers and autoprovision everything.

Sure. But just update the drat instructions man. Who knows, one in a thousand may get it right and won't have to bug you.

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