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02-6611-0142-1
Sep 30, 2004



Problem description: I have a keyboard and mouse that connect to a USB bluetooth dongle. My new PC has only USB 3 slots, and USB 3 slots seem to clash with bluetooth somehow. The dongle lights up but the mouse and keyboard won't do anything, seems like they aren't connected at all.

Attempted fixes: I've tried going into device manager and disabling or deleting the bluetooth drivers that are there. (The PC itself has no bluetooth capability.) When you plug in the dongle, the drivers appear again, but no change to the peripherals working. I've tried plugging the dongle into a USB 2 extension cable and holding it a metre or two away from the computer, but no effect (the extension cable is still plugged into a USB 3 slot tho).

The motherboard has usb 2 pins so I could install a backplate with USB 2 slots, or I could try and find a non-bluetooth style of wireless peripheral but I don't know if that's a thing or not, I don't want to spend more money on dumb fixes if I can just buy replacement peripherals that don't have the same problem? Open to recommendations

Recent changes: Just built a new PC, full specs below

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Operating system: Windows 10 Home

System specs:
Asus Prime B450M-K mATX Motherboard
AMD Ryzen 5 3600
Gigabyte Radeon RX 570
Case is a thermaltake V21
The keyboard mouse/combo is Logitech MK470 Slim Wireless
The dongle is "Astrotek Mini USB 2.0 Bluetooth 4.0 Dongle" and it says CSR 4.0 on it.

Location: Australia

I have Googled and read the FAQ: Couldn't find one?

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02-6611-0142-1
Sep 30, 2004



Ah, gently caress, I solved it and it was embarassingly simple. I had two different bluetooth dongles and I was getting them confused. One was specifically for those peripherals

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