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Starks
Sep 24, 2006



Problem description: Starting on Saturday (10/17/20) my computer monitor will suddenly go black, the screen says my monitor lost connection, and I can hear my computer fans suddenly going full speed. This will continue until I do a hard reset. It appears to be related to the GPU since I can browse the internet for a little bit, but if I come across a video or try to start a game it almost guarantees the crash. It is also becoming more frequent, if I don't wait at least half an hour after a hard reset it happens within a few minutes of booting my PC.

Attempted fixes: - Ran furmark a few times which almost instantly triggers the crash, usually when the GPU gets to around 59 degrees C. Tried uninstalling and reinstalling GPU drivers and updating all other drivers. Ran a diskcheck which was fine. Windows Reliability Monitor lists the crashes as "hardware errors". Here's a screenshot of one, no idea what any of this means:



Like I said earlier I suspect this is a GPU issue. However I'd like to confirm before I debate replacing it/waiting for a 3070. Google tells me it could also be a power supply issue or BIOS, but updating my BIOS sounds risky and I don't want to brick anything.
I managed to save the HWMonitor log after my screen went black (since HWMonitor doesn't do dumps), just using the keyboard, so this excerpt is from after/during the hardware error. The temps look fine but I don't know anything about voltages.


code:
Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor		Nuvoton NCT6796
	Voltage 8		1.86 Volts [0x74] (CPU VCORE)
	Voltage 9		0.93 Volts [0x74] (VDDP)
	Voltage 10		12.09 Volts [0xE5] (+12V)
	Voltage 11		4.97 Volts [0xCF] (+5V)
	Voltage 12		1.20 Volts [0x96] (DRAM)
	Voltage 13		1.09 Volts [0x88] (PREM_VDDCR_SOC)
	Voltage 15		3.30 Volts [0xCE] (+3.3V)
	Temperature 0		29 degC (84 degF) [0x1D] (Southbridge)
	Temperature 1		35 degC (95 degF) [0x46] (Mainboard)
	Temperature 7		56 degC (132 degF) [0x38] (CPU)
	Fan 1			2307 RPM [0x903] (CPU)
	Fan 3			338 RPM [0x152] (AUXFANIN1)

Hardware monitor		D3D

Hardware monitor		NVIDIA NVAPI
	Voltage 0		0.93 Volts [0x3A3] (GPU)
	Power 0			77.45 pc (GPU)
	Temperature 0		59 degC (138 degF) [0x3B] (GPU)
	Fan 0			970 RPM [0x3CA] (GPU #0)
	Fan PWM 0		34 pc [0x22] (FANPWMIN0)
	Clock Speed 0		1873.00 MHz [0x751] (Graphics)
	Clock Speed 1		4006.80 MHz [0xFA6] (Memory)
	Clock Speed 2		n.a. (Processor)

Recent changes: This is a pretty new computer that I built just over a month ago. Haven't really changed anything since the initial setup, although I recently installed a game (AoE3 definitive edition) that I couldn't run because it kept CTD'ing - a few hours before the hardware errors started.

Operating system: Windows 10 Home 64-bit

System specs:

CPU: AMD Ryzen 5 3600X 3.8 GHz
Motherboard: ASRock B550 Phantom Gaming 4/ac
Memory: 16 GB (2 x 8 GB) DDR4-3600 CL16 Memory
Storage: Silicon Power A60 1 TB M.2-2280 NVME
Video Card: GeForce GTX 1060 6 GB
PSU: Corsair RM 650 W 80+ Gold
Monitor: DELL U2719D (1440p, 59hz)

The GPU is the only part that isn't brand new, it was supposed to be a holdover until I could get a 3070 or a cheaper 2080. Nothing is being overclocked here.

Location: Canada
I have Googled and read the FAQ: Yes

Starks fucked around with this message at 22:57 on Oct 19, 2020

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Veris
Jul 5, 2007



The same thing happened to my 1060 3gb. It crashed during a recovery from its crash and made my computer inoperable

Starks
Sep 24, 2006



Veris posted:

The same thing happened to my 1060 3gb. It crashed during a recovery from its crash and made my computer inoperable

poo poo lol. Iím gonna crack it open today and check the thermal paste, if thatís not the problem then I guess I have to bribe a newegg employee for a 3070.

Starks
Sep 24, 2006



I replaced the thermal paste and it seems to be working fine now- at least passed the furmark stress test and didnít crash. I guess time will tell if itís really ok, but Iím happy it doesnít seem to be a PSU issue.

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